Web based Grievance handling system

Grievance Handling System
ABSTRACT
Municipal Corporation Profile :
Municipal Corporation (MC) is a progressive local body dedicated to improving the quality of
life of the citizens. A number of key software applications like property tax, registration of
births and deaths, health, commercial complexes, water and sewerage charges etc. have been
developed in addition to internal accounts and payroll systems for MC.
Grievance Handling System :
Having realized the importance of Information Technology in improving operational efficiency,
the department started its computerized efforts early on. The primary purpose of the Software
is to maintain information to monitor and enhance the performance of the departments.
The primary purpose of ONLINE INFORMATION CENTRE is to develop and maintain a
community information network, which provides open and free access to online information for
the citizens. The hallmark of this community information network is the ability of the general
public to obtain information that may not have been previously, or easily, accessible to them.
This pertains to maintenance of details of grievances received, action taken and status of the
grievances. Users with access to the Web can enter their grievances and find out the status of
its processing. Each grievance will be assigned a unique id for reference.
EXISTING SYSTEM
Municipal Corporation deals with different day-to-day activities that take place generally in any
system. In the existing manual system huge expenditure and a lot of time is spent in
communicating the information across different branches. So, there is a need for an integrated
automated system, which has some centralized control over the entire process.
The following drawbacks of the existing system emphasize the need for computerization of the
Grievance Handling System:
Conventional System makes use of huge amounts of paper for recording transactions.

Difficulty in tracking and retrieving data from the abundant papers is quite difficult.
Need for Computerization
Duplication of work avoided
Paper work is drastically reduced
Retrieval and access of data is easy
PROPOSED SYSTEM
Full on-line data entry with online validations on field and referential checking, the goal of the
system is to bring down the workload with the increased efficiency and to speed up the
activities.
The major activities of Grievance Handling Module are to receive various types of grievances
from citizens, facilitate for speedy processing of Grievances received, Updating the status of
Grievances as and when required, informing the citizen about the action taken by the MC and
Generation Reports.
MODULES DESCRIPTION:
ADMINISTRATOR MODULE
 Login
 Create Department
 Add/Update/Delete Department Details
 Add Employees To Department
 Add/Update/Delete Employee Details
 Add/Update/Delete House Details
 Add Complaint Form
 View Complaint Form
 Add Grievance Form
 View Grievance Report
 View /Update/Delete User Registration

EMPLOYEE MODULE
 Login
 Add/Update Profile Details
 Select Department
 View Complaints
 Add Grievance Details(Work Done)
 View Houses Details
 Change Password
USER MODULE
 Registration
 Login
 View House Details
 Add Complaint
 View Grievance/Report
 Give Feedback
HARDWARE SPECIFICATION
CPU : Intel(R) Core
RAM : Minimum of 2GB RAM
Monitor : 15” Color Monitor
Keyboard: 108 Multi keys
Mouse : Optical mouse

SOFTWARE SPECIFICATION
Operating System : Windows XP
Web Designing : JavaScript, CSS.
Server Side Scripting: Apache Tomcat 6.0.26, Glass fish 3.0.1
Technology : JAVA/ J2EE (JDBC/ Servlet, JSP)
Front End : Java
Back End : My SQL 5.0
JAVA version : Jdk 1.6

Web based Grievance handling system

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (20)

Similar to Web based Grievance handling system

Similar to Web based Grievance handling system (20)

Recently uploaded

Recently uploaded (20)

Web based Grievance handling system