The Khandwa Municipal Corporation established an e-governance system to automate its processes and services. This improved efficiency, reduced processing times from 15 days to 15 minutes for services like birth/death certificates, and increased revenue by 80% over 1.5 years. The system uses a three-tier architecture with a front-end portal, application server middleware, and back-end database. It provides online services for citizens, businesses, employees and the government in a transparent, accountable and responsive manner.