Presentation on khandwa case

E-Governance System of
Khandwa Municipal
Corporation: A Success
Story

1

Introduction







KMC, Khandwa established in the year 1867
to serve Khandwa's 15000 population.
present population of Khandwa is 2.10 lacks,
Work volume of the Corporation has
tremendously increased
Dissatisfaction among the citizens of the city
due to inefficient working of the corporation
2

Introduction






IT brought new concept of speed, skill,
transparency
IT improved the ability of government to address
the needs of society
Many government services can be provided
online by using the Internet Technology.




publishing of policy and programme related
information
making online transaction of various taxes, bills etc.
3

Introduction


It extends beyond provision of on-line
services and covers the




strategic planning and reaching development
goals
Applying the lens of good governance –






accountability
transparency
participation
responsiveness
strategic vision etc.

4

Introduction






E-Governance applications in the automation of
Municipal Corporation holds great promise for
the socio-economic development of urban
areas.
Khandwa Municipal Corporation e-governance
project is the initiative for automation of various
processes of Khandwa Municipal Corporation
(KMC), MP, India.
There is reduction in time spent from 15 days to
15 minutes in the issuing a Birth/Death
5
certificate.

Introduction






The E-governance project has turnaround the
KMC in context of revenue growth (80% growth
only in one and a half year)
Growth in terms economic condition, Public
image, organizational systems etc.
This project has multidimensional and focused
vision on all key process and activities of the
corporation

6

Introduction


It provides features like –





right to information,
transparency,
functioning and
speed with skill and accountability.

7

Project Objectives
Government to Citizen
Objectives

Government to
Future Objectives

Khandwa Municipal EGovernance System

Government to
Business Objectives

Government to
Employee Objectives
8

Project Objectives
Government to Citizen Objectives
 Prompt, accurate and best quality
services to the citizens
 Information dissemination
 Transparency
 Reduction in double standards
 Credibility
9

Project Objectives
Government to Business Objectives
 Financial Empowerment
 Enhancement in income growth
 Simplification of tax structure
 Internal Professionalism
 Process Modification
10

Project Objectives
Government to Employee Objectives
 Better Human Resource management
 Reduce Complexity in working
 Better work Environment

11

Project Objectives
Government to future Objectives








Prosperity through certainty in income
Long Tern fase-wise development
Self sufficiency
Integrated Voice Response System (IVRS)
Payment collection through banks
Automated SMS system to tax payers
To acquire ISO 9000 Standard certification
12

Benefits of project
implementation

13

Reduction in man power
Man power
required
before
automation

Man power
required
after
automation

%
reduction
in man
power

preparing
1 demand
registers

45

0

100%

preparing
2 payrolls and
GPF accounts

8

2

75%

Sl

Work

14

Comparison Chart (service to citizen)

Social
Security

15 days

15 minutes

Authentication of birth
application

5 days

30 seconds

Process Issuing a Death
Certificate

15 days

15 minutes

Authentication of Death
Application

Birth and
Death

After
Implementati
on

Process of Issuing a Birth
Certificate

Module

Prior to
implementati
on

5 days

30 seconds

Application
Approval/Disapproval process

15 days

15 minutes

Pension Generation and Payment

2 months

6 hours

Money Order Preparation

1 month

6 hours

Service

15

Comparison Chart (service to citizen)

Water
Connection

2 days

Renewal of License

7 days

30 seconds

2 days

15 seconds

Process of Ration Card
Preparation and Issuing

15 days

2 days

Renewal of Ration Card

Ration Card

15 days

Expiry License Searching

License

After
Implementati
on

Process of Issuing License

Module

Prior to
implementati
on

7 days

30 seconds

Water Connection Process

15 days

3 days

Service

16

Comparison Chart (service to Citizen)

Building
Permission

Complaint

1 day

15 minutes

Breakup of Property

1 day

15 minutes

Transfer of Property

Property Tax

After
Implementati
on

New Property Registration

Module

Prior to
implementati
on

1 day

15 minutes

Authentication of the application
as per the MOS Rules

3 days

15 seconds

Authentication of the application
as per Bhumi Adhiniyam

3 days

15 seconds

Complaint Logging, Internal
Department Processing

3 days

30 seconds

Complaint Status Inquiry

1 day

10 seconds

Service

17

Comparison Chart (service to employee)
After
Implementatio
n

7 days

1 hours

Pay slip printing

Module

Prior to
implementatio
n
N/A

12 seconds

Loan/Advance Payment

1 day

Fraction of
second

1 month

Fraction of
second

Cash Book Preparation

1 hour

15 seconds

Day Book Preparation

1 hour

15 seconds

Application Approval
/Disapproval Process

15 days

15 minutes

Pension Generation and Payment

2 months

6 hours

Money order Printing

1 month

6 hours

Service
Pay Bill Generation

HRM

Employee GPF Ledger Updation
Finance

Social Security

18

Other benefits


Saving of Money





Used open source technologies
development and updating time and cost is saved.

Improved Quality of Service




reduction in dependency of the citizens over the
corporation
many services like complaint logging, complaint
status inquiry, arrear status etc. are available
online on 24X7 basis.

19

Other benefits






Time of the citizen and the employees are
saved in-terms of decreased number of
personal visits
The system has local language (Hindi)
interface.
Revenue Growth: 80% growth in one and half
year

20

Increase in revenue
generation
Sl. No.

Year

Total Revenue
Generated
(Rs.)

% Increase in
Revenue

1

2002 – 03

2,91,90,687

2

2003 – 04

3,72,28,475

27.5

3

2004 – 05

5,61,09,030

50.7

21

Increase in revenue
generation
Revenue - Rs. in Cror

Revenue Generation
56.11

60
50
40
30

37.23
29.19

20
10
0
2002 – 03

2003 – 04

2004 – 05

Financial year
22

Benefits at a glance
Sr.
No.

Aspect

Pre
Post
Computerization Computerization

Rs. 29190687
(Year 2002-03)

Rs. 56109030
(Year 2004-05)

Effect

1

Revenue to the
department

~ 80% increase

2

Time for certificate In days (15 days). Maximum of 15
issuance
Minutes

Drastic cut down in
waiting

3

Authentication of
certificate

In Days (7 days)

Within half a
minute

Citizen satisfaction

4

Report Generation

Manual

Computerized

Quick and accurate
various reports

5

Internal processes
– paybill, loan etc

In days

Maximum of one
hour

Employee satisfaction
23

Technical Overview



The project has used three-tier architecture
The features which were considered important are











Performance: the total effectiveness of a computer system,
including throughput, individual response time, and availability.
Scalability: the software system is scalable; it can handle
increase in amount of transactions, volume of data, number of
users connected, etc.
Flexibility: the application is not limited to any proprietary software
or hardware.
Security: great emphasis on security is given
Upgradability: the installed systems can be upgraded to future
increased functionalities of the corporation.
Backups and Recovery
24

Khandwa Municipal Egovernance System Architecture

25

System Architecture


Front end (client)


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

Uses J2SE/Swing for the application.
Uses (X)HTML/XML/JA V A SCRIPT for portal support
It is supported by JAVA and all operating systems
The front-end gives a customized view to each user
group of the system

Middle Tier (Application Server)




This is part of the system that keeps the operation
logic
No clients are allowed to access the database directly
26

System Architecture


Middle Tier (Servlet Container/Web Server)





This facilitates the portal support.
Currently Tomcat 4.0 is used, which is an open
source and free servlet container.

Database (Database Server)


The entire data related to all the transactions in
the corporation is stored.

27

Replicability of the
System




The system can be easily replicated in any Municipal
Corporation of the Country.
It has features like “Loosely Coupled Fully
Integrated Modules”




all the modules are fully integrated but they are designed in
such a way that it can easily selected or omitted any of the
modules when implemented.

Connection and Resource Pooling feature is provided
by using the application server as a mediator so on
increasing number of users/locations there is no
requirement to make the change in the application,
28

Replicability of the
System


The system is application server independent.





it has used the “Build Tool and Midlets”.
Ant (A Well Known Build Tool) and the Xdoclet (A
Well Known Midlet to Generate the Deployment
Descriptors)

The product is build with JAVA so architecture of
product supports the operating system
independence

29

Conclusion


KMC e-gov application has improved the
productivity of the corporation in terms of





generating revenue
providing value added services

This application can be implemented in the other
municipal corporations of the country with
modification in less time.
30

Presentation on khandwa case

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