Grievance handling system

 He/she has a login-id & password.
 Change the password
 Check the grievance through date or department.
 Add comments on the grievance.
 Set the status of the form.
 Read the feedback form.
 Reply to the queries of the visitor.
 Can watch the reminder form.

user Has Login1 1
Grievance
Post
M
1
Submit
1
M
reminder
Feedback
1
Get
1
M Help
Administrator
View
M
1
Resolve/
view
1
M
Read
1
M
Login Has 11
response
1
1 User comment
Pincode
Phone_noE_mail
sex
Mobile_no
dob
Sec_pue
answer
U-address
U_name
User_id
password
User_id
Comment
Comp_no
Compt_title
Compt_loc
address
Dos
Dept
U-name
phone
Mobile_no
email
complain
Status
Pin_code
Admin_id
password
name
E_mail
date suggestion
Admin_id
password
Compt_no
comment

Field Type Description Constraint
admin_id nvarchar2 Login name for
administrator
Not null
Pwd nvarchar2 Password for security Not null
.
Primary key: admin_id
Foreign key: none
TABLE 1: Adminpassword
PURPOSE: This table is used for storing the login id and
password of the Administrator

Field Type Description Constraints
comp_no nvarchar2 Grievance no randomly generated Not Null
Dos nvarchar2 Date of the grievance submitted Not Null
Dept nvarchar2 Department to which problem belong Not Null
Name nvarchar2 Name of the sender Not Null
Address nvarchar2 Address of the sender Not null
Pincode nvarchar2 Pin-code of the sender Not null
ph_no Integer Phone number of the sender Not null
Integer Mobile number of the sender Not nul
e_mail nvarchar2 E-mail address of the sender Not null
comp_loc nvarchar2 Location of the complaint Not null
comp_title nvarchar2 Title of the complaint Not null
Status nvarchar2 Status of the grievance Not null
Complaint nvarchar2 Complaint send to administrator Not null
TABLE 2: Grievance
PURPOSE: This table stores the information related to the grievance filled
by the user and fetched by the administrator.
Primary key : comp_no
Foreign key: none

•Manage Grievance
•Manage user
Sub modules of ADMIN.

Grievance handling system

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Grievance handling system