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ONLINE RESTAURANT MANAGEMENT SYSTEM (ORMS)
ABSTRACT
"Online RestaurantManagement System (ORMS)" is web application to
restaurantmanagement.Thissystemwake toprovide service facilitytorestaurantand
alsoto the customer.The servicesthat are provided isfood orderingandreservation
table managementby the customerthroughthe systemonline, customerinformation
managementandwaiterinformationmanagement,menuinformationmanagementand
report. Main objective build the system thisisto provide orderingand reservation
service by online tothe customer.With thissystemonline, orderingandreservation
managementwill become easierandsystematictoreplace traditional system where are
still usingpaper.Furthermore, this system is applicable anytime and where also
customer.During the development of ORMS, the methodologybeing used is
Prototypingmodel.Eachprocessduringthe developmentprocessisfollowedby each
phases inPrototypingmodel. Software andhardware usedare AppServ,Macromedia
Dreamweaver 8, Microsoft Visio 2003, Apache serve and MySQL database.
Furthermore,thisprojectwilldevelopforrestaurantsmanagementandenhance business
insystembusinessbyonline.Others,thisprojecttofacilitate customerformake online
orderingandreservation
INTRODUCTION
1.1 ProjectBackground
The Restaurantmanagementsystemisthe systemformanage the restaurant
business.The mainpointof developingthissystemistohelprestaurantadministrator
manage the restaurantbusinessandhelpcustomerforonline orderingandreservetable.
The projectis developingbecause;manyrestaurantshave alotdifficultto
manage the businesssuchascustomerorderingandresewationtable.Byusingmanual
customerorderingisdifficulttowaiterkeepthe correctcustomerinformationandmaybe
lossthe customerinformation.
So,online restaurantmanagementsystemwill developtohelpthe restaurant
administratortomanage restaurantmanagementandforcustomermake theironline
orderingandreservationtable.Otherthanthat,thisprojectisto upgrade the manual
systemandmake the businesseasilytoaccessandsystematic.1.2 ProblemStatement
Nowadays,manyrestaurantsmanage theirbusinessbymanual especiallytake
customerordering.Today,restaurantwaitertakesthe customerorderingbymanual
systemwithusingpaper.Thisisproblemforrestaurantwaiterthe probabilitylostand
duplicatescustomerinformation.Additionally,itwouldaffecttoreputationrestaurantin
operate managementof ordering.
hides,the restaurantwaiterinformationalsobymanual system keptuse paper
and thisisdifficultforrestaurantadministratortofindwaiterinformation,probability
missingthe paperanddifficulttoarrange the schedule.Sometimes,waiterinformation
and customerinformationisimportanttorestaurantadministratorforreference inthe
future.
Furthermore,restaurantside needsmanagementinthe sectionmenu.Thisisthe
importantto restaurantwaitertomanage the menu.Besidesthissectionisforcustomer
viewerthe menuthatrestaurantpreparedandmake theirordering.
As a result,the currentsystem(manual system) isnoteffective andefficientto
use anymore because the currentsystemcannotsave,manage andmonitorthe restaurant
waiterinformation,menui nf d n , customerorderingi n f o d o n and generate
reportwell.13 Objective
Basedon the problemsstatedabove,the objectivesof the projectare:
1. to developonlineorderingandreservationsysteminrestaurant
..
11. to developuse interface foronlinerestaurantmanagementsystem
iii. toprovide online menuinformationforcustomer
1.4 Scope
Thissectionconsistof three componentswhichistargetuser,targetareaand
projectdeliverables.
1.4.1 Target User
The groups of userthat had beenidentifiedtouse the systemare customerand
administrator.Customer
Thisuserwill registertobe a memberto use the online systemof thisonline
restaurantmanagementsystem(ORMS).Thisonline orderingdividedinto twotype of
customw,itis customerdine-inorderingandtakeawayordering.Fordineinordering,
customerwill view menu,make online orderingandmake areservationtable.Buttake-
away ordering,customercanviewmenu andonline orderingwithoutreservationtable.
Aftercustomermake online ordering,customercantake orderingthe date that customer
was choose duringmake online ordering.Eventthough,customermustconfirmonline
ordering with restaurant three days before customertake the ordering for dine-in
customerand fortake-awaycustomerwill be confirmone hour before itwhetherby
email orphone.
Administratoristhe personwhowill manage the entire system.Thistype of user
will alsodomaintenance andcontrol the applicationof thissystem.Administratortakes
a mponsibilitytoregisternewcustomer,registernew waiter,registernew menuinto
database,andetc.
1.4.2 Target Area
Thissystcm will be placedatrestaurant.1.43 ProjectDeliverables
Regardingtothe module thathadbeenidentified,the flow of anactivitywill be
described interm of customerregistration module,customer onlineordering and
reservationmodule,waitermodule,feedbackmodule,menumodule andgeneratereport
module.
CustomerRegistrationModule
Customerregistrationmodule containscustomer'sinformationsuchascustomer
personal informationandotherinformationrelatedtothat customer.Then, all of this
informationrecordedintodatabase.
CustomerOnline OrderingAnd ReseavationModule
Customeronline orderingandreservationmodule providesaformthatneedsto
be fulfillingintermof orderingfoodandreservationtable viaonline.
WaiterModule
Waitermodule containswaiterinformationsuchaswaiterpersonal information,
task schedule andotherinformationrelatedtothatwaiter.Then,all of thisinformation
recordedintodatabase.FeedbackModule
Based on food or everythingaboutthe restaurant, customercan send any
suggestionorcommenttothe restaurantwithfeedbackform.Fromthisform, side of
restaurantwill knowtheirweaknessesandstrengths.
Menu Module
Menu module isfoodthatrestaurantpreparedforcustomer.Thismodule,
customercan viewthe menuandmake decisionfororder.
Generate ReportModule
Systemprovidesanoptionforgenerate areport.The contentsof the reportas the
following:
1. The reportof customerorderingandreservationtable.
2. Customer's informationandwaiterinformation.
3. Suggestionorcommentthatcustomerinsartat feedbackform
4. h f i t businessforrestaurantThissystemwill be going tohelp customerand administrator in
restaurant
especiallypartof online ordering andreservationtable.Mostof restauranthas a problem
of the orderingandreservationtable.The resultof onlineorderingandreservationtable
will give customereasytomake orderingandreservationtableonline andhopefullycan
smoothenup the job of administrator and waiter. This system also produces a
computerizedsystemin defining the bestsolutionineach orderingandreservation
problemfacesbycustomerandadministrator.
1.6 ExpectedOutput
The expectedoutputfiomthisprojectisasystem-- thatwill be able tostore
customer'sinformation,waiter'sinformation, menu's information, store customer
informationof onlineorderingandreservationinformationandcustomer'ssuggestion
and generate profit businessreport.Otherwisethissystemwillchange form manual
systemtocomputerizedsystem.1.7 Conclusion
ORMS are developed as a system-based.Chapter I describedeachproblem
occurredby usingthe manual system.Projectobjective andprojectscope identifiedthe
solutionforeachof the problem.BrojectSignificance alsobeing explainstoconvince
benefitsthatcanbe gatheredh m thissystem.Thissystemhopefullycanovercome the
probleminthe currentsystem.Chapter11 elaboratesthe Literature Review andProject
Methodology.BABI1
LITERATURE REVIEWAND PROJECTMETHODOLOGY
2.1 Introduction
The secondphase indeliveringasystemisLiterature Review andMethodology.
The purpose of Literature Reviewistohelpinexplaininghow farthe questionneedsto
be investigatedtomapsoutthe requirementneeded.A Literature Review isasummary
of previousresearchonatopic.Literature Review canbe eitherapart of a largerreport
of a researchproject.Thischapterexplainsaboutfactsorstatementwhichknownas
Literature Review thatwillbe usedasguidance indevelopingthe system.
Otherthat, methodologywillelaborate Prototypingmodel approach.Todevelop
thissystem,methodologyshouldbe choose forone importantpartof the Literature
Review.2.2 Facts and Finding
Facts and findingsestablishes what the existing system does andwhat the
problemsare,andleadstoa definitionof asetof optionsfromwhichusersmaychoose
theirrequiredsystem(YeatesandWakefield,2004).
Thissectionwill mapsoutdifferentperspective whichrelatedtothe projectthat
will be developed.Itfocusedonthe how farthe online orderingandreservationtable is
importantto customersand administrators.In the othersituation,itwill describe any
elementormethodwhichisusefultobe usedforthe purpose of searchingandgathered
usehl informationindevelopingthissystem.
Case Study1: Internet applicationforrestaurantindustry
RefertoNich (1 999), today restaurantisthe importantbusinessinindustrialized
nation.The restaurantindustryisthe thirdlargesttype of businessinthe US - over25%
of retail outletsare eatingordrinkingestablishments,employing5% of the nation's
workforce.
Palmer(1999), fwthermore internetisanimportantapplicationindeveloping
thisindustrybecause itcansinteractbetweenrestaurantandcustomer.Internethasbeen
becomingapowefil channelforbusinessmarketingandcommunication.Nevertheless,accordingto
SchneiderandPerry(2001), for newbusiness
opportunities - asit isoftencalledase-businessore-commerce today.
Accordingto Flynneta1 (2005), the importantinrestaurantindustryservice
todayis online ordering.Nowadaysthe restaurantcurrentlyusedtraditionalordering
system.Thistraditional systemisdifficulttowaitertomanage part of customerorder.
Besides,itmaycause problemtorestaurantadministratorinstore customerinformation
and maybe the informationlost.Tosettle thisproblem,the restaurantindustryhas
predictedmore quickincrease inonline ordering.The Internettechnologybecomesmore
popularandthe access to the internetbecomesmore easyandconvenienttothe public.
The computerizedsystemusedinrestaurantindustrytofacilitaterestaurant
managementwithoutanyproblem.Inaddition,thisprojecttodevelopforimprove the
traditional systemintocomputerizedsystemthatmore systematic,productive andeasily
access.
2.2.1 Domain
ThisOnline RestaurantManagementSystem(ORMS) isdevelopedinthe fieldof
ICT inrestaurantapplication.Module thathadbeenspecifiedinthissystemisbasedon
a researchor applicationmade forrestaurantfield.ORMSare categorizedinrestaurant
fieldbecause thissystemconcernaboutonline ordering andreservationtable.Online
ordering andreservationtable isone of restaurantproblemwhichaffectingmost for
customerand administratormanagement.The functionalityof ORMSconcernsonhow
to developasystem-basedinonline orderingandreservationtable.2.2.2 ExistingSystem
Today,there are a lotof systemconcernsaboutOnline Restaurantmanagement
Systemexisted.The systemsare ExpressiveCreationsSdn.Bhd.(ECSB),DJUcatering
and SalomaTheatre Restaurant.
1. SalomaTheatre Restaurant
SalomaTheatre RestaurantinvitescustomertoA MalaysianShowcase Good
Food,Good Service &Good Entertainment.The newly-renovatedSalomaTheatre
Restaurantisstrategicallylocatedinthe GoldenTriangle,withinthe shopping,
entertainmentandbusinesshub.The buildingsandsurroundingsprovidetourista
breathtakingview of the city'sskyscraperswiththe backdropof the magnificent
PetronasTwinTowers.Itslocationwithinthe vicinityof MalaysiaTourismCentre
(MTC) isthe ideal one-stopcenterconvenientfortouriststosavorthe rich varietyof
local fare,discoverpicturesqueholidaygetaways,traditional customs,culture andmust-
see entertainmentof Malaysia.
Thiswebsite hassystemforonline reservation.Thisonline reservationwill be
proposedforthisproject,restaurantmanagementsystemonline.Inthiswebsitealsohas
some informationaboutthisrestaurantsuchaslocationmap,otherfacilities,special
events,culture andtraditions,artsandcrafts,dinnercultural show.Figure 2.1showsthe
formof online reservationforSalomaTheatre Restaurant.Figure 2.1:SalomaTheatre Restaurant
online reservation2. ExpressiveCreationsSdnBhd(ECSB)
Expressive CreationsSdnBhd(ECSB) isthe companythat buildsupwebsitefor
Beryani KingRestaurant.Thiscompanyinvolvedinsidelegitimate foodbusiness
include catering,restaurant,equipmentrental cateringandotherfieldsrelated.
As a companywhichofferedlocal service relatingcatering,ECSBoffersfollowing
servicestothe customercouncil forcouncil like marriage,recite religiousverses,open
house,family day,companydinnerparty,companyconference andothers.BeryaniKing
Website isthe one of the example restaurantthatprovidesforcustomermakestheir
orderingviaonline.
Figure 2.2 showsthe form forcustomerorder.From the formthere was some
informationthatforcustomerinsertsuchas customerinformationandordering
information.Besides,thisrestaurantwaslistthe entire menuthattheypreparedfor
customerchooses.Afterinsertall information,the systemwill displaythe message
systemthatthe orderingwassuccessfullyorder.The entirecustomerordering
informationwill be directtothe Beryani Kingrestaurant
DJU cateringis an experiencedcompanyinhavinghelpbyseveralskilled
energy,DJUCateringreadyto receive foodbookingcookedanddryfor councilssuchas
wedding,charitynightbanquet,Hari Rayafeast,meetingIseminarIcourse and other
functions.DJUcateringalsoprepare forcustomermake theirorderingviaonline. Figure
2.3 showsthe formfor customerorder.
Figure 2.3: DJU cateringrestaurantonline orderingFormake online orderingatDJU catering
restaurant,customershouldinsertall
informationaboutthe orderinginformationandcustomerinformation.Allthe
informationwill directlytoDJUcateringand DJU cateringwill call the customerfor
confirmation.
Table-booking.comisanewinteractivevisualonline table reservationsystem.
The guestchoosesthe desireddate andtime at theirfavorite restaurant,clicksonthe
preferredtable forthe desirednumberof guestsandsimplyreservesit.Guestscan
personalizetheirbookingbyselectingformavarietyof features,forexample smoker1
non-smokersections,evenplacinganorderinadvance fromthe editable restaurant
menu.
Basedon application,there were some new featuressuchasthe flashapplication
to booka table has a newskiningreenand everytool hasa new creatediconin white.
Besides,inthe managementareathere isthe possibilitytoswitchfromone skinto
another.Itis the 1st feature "change skins"andthe possibilitytoaddadvertisingonthe
rightemptypart of the application.Otherelse,Table-booking.comalsoprovidefore-
card and a photo gallery.
Figure 2.4 showsthe form of Table-booking.comsystem.Figure2.4:Table-booking.comreservation
table
2.2.3 Technique
Duringthe development of this project, there are several techniquesthat had
beenappliedtogetasmuch as informationasa guide indevelopthis system, Sources
are collectedfromjournals, books, electronicresource and observation.Besides,most
observationisdone throughinternet.
In developingthe system,AppServsoftware will be usedinterm of designing
and implementingcode.Database will be createdby usingMySQL syntax while the
programminglanguagesare basedon PHP (Pre-HypertextProcessor).Macromedia
Dreamweaver8is usedtoimplementPHPprogramminglanguage.Apacheserverhad
beenchosenasa platforminwhichthe systemwill run.Image manipulationandimage
editingwill be done byusingAdobePhotoshopCS2.Observationtothe existingsystemisalsodone
to get the reality of ordering
management environment.There were somereviewsof othermanagementsystem as
references.Fromthe review,thereisalotof informationanddatathat isuseful.
2.3 ProjectMethodology
To developthis system, I hadbeen identifieda suitable methodologyto be
followedduring the implementation of Online RestaurantManagementSystem
(ORMS).Prototypingmodel explainsdetail inthissection.
2.3.1 Prototype Model
Based on explanationof Prototyping model viathe internet,andYeatesand
Wakefield(2004),prototype modelisdescribesbasedonFigure 2.5below.Pranr.~og Phase
AnalysisPhase
frnplernmfation
Tes1n.gPtaw
Figure 2.5: Prototype model
Accordingto Figure 2.5, there are the phasesinvolved:1. PlanningPhase
The projectplanningstartsinthisphase. First,the informationisgatheredfrom
the restaurant and the end users about the manual system.Before startingbuiltthe
system,problemmustbe analyze inmanual systemthentrytosolve the problem.Atthe
same time,elementthatisinthe database shouldbe known.
2. AnalysisPhase
During this phase, the manual systemisinvestigated and improvement
opportunitiesare identifiedbasedonthe informationgatheredinthe Planningphase.The
userrequirementsare gathered,analyzed andreviewed.The final deliverablesfromthis
phase are AnalysisReport. Outputfrom this phase isContextDiagram, Data Flow
Diagram (DFD) andEntityRelationshipDiagram(ERD).
3. DesignPhase
The outputproducedinthe Analysisphase isusedtoguide the designprocessof
this system. Duringthis phase, database will be designed. Itisdesign based on
requirementneededbythissystem.Besidesthat,aninterface willalsobe designed.Itis
basedon outputof analysisphase whichhadbeengatheredfromthe organization.4.
ImplementationPhase
During this phase, the systemactuallybuilt by using AppSew software and
Macromedia Dreamweaver 8 based on the deliverable produced indesign phase.
Database and interface designfromdesignphase will be developed.Then,processof
written code will be done. In thissystem, programminghad dividedintotwo; PHP
language and MySQL database. Interface of a systemwill be developed by using
MacromediaDreamweaver8and Adobe PhotoshopCS2.
5. TestingPhase
Aftercomplete developthe system, testingphaseswill be done.Thisisimportant
to testwhethercode whichhad beenimplementedis correct or not. If there iserror
occurred, a solutionwill be findingto overcome the problem. If there is an error, a
modifyingcode will be done fromthe beginningphase of development.
2.3.2 Database Life Cycle @BLC)
Accordingto Roband Coronel(2004),Database Life Cycle (DBLC) containssix
phaseswhichare;database initial study,database design,implementationandloading,
testingandevaluation,operation,andmaintenanceandevaluation.Figure2.6showsthe
mechanismof DBLC andexplanation foreachof the phases.Figure 2.6: Database Life Cycle (DBLC)
2.3.3 Database Initial Study
Database initial studymustdiscoverpartof:-
1) Company'soperational componentssuchastheirnature,functionandsoon.
2) Define the problemandconstraintswhichaffectedthe businessof the company
3) Define the objectivetosolve the companyproblem
4) Define scope andboundarieswhichexistthroughthe application.
The database initial studyphase leadstothe developmentof the database system
objectives.Fromthisalso,letusexamine eachof itscomponentsisgreaterdetail.2.3.4 Database
Design
The secondphase focuses on the designdatabase model that will support
company operationsandobjectives.It consistsof four part as hadbeen explains as
conceptual design,logical design,physical designandDBMSsoftware selection.
1. Conceptual Design
Data modelingisusedtocreate an abstract database structure.The systemthat
wantsto be builtmustproduce a report,queriesdataand database manipulatingmustbe
run smoothly.
Besides,the systemcanproduce the report,queriesdata, online orderingresult
which are calculatedprice by the system. Administratorwill keep track of all data
inserted intothe database.Customer alsocaninserttheir data and save directinto
database.Furthermore,the systemcanbe usedtoupdate the database,manipulatingand
retrieve data.
2. Logical Design
ContextDiagramandData FlowDiagram(DFD) are designedbasedonORMS
system that wanted to be built. Microsoft Visio 2003 is used to designboth of the
diagrams.Before identifiedthe businessrules,entitiesmustbe listed.

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Online restaurant management system

  • 1. ONLINE RESTAURANT MANAGEMENT SYSTEM (ORMS) ABSTRACT "Online RestaurantManagement System (ORMS)" is web application to restaurantmanagement.Thissystemwake toprovide service facilitytorestaurantand alsoto the customer.The servicesthat are provided isfood orderingandreservation table managementby the customerthroughthe systemonline, customerinformation managementandwaiterinformationmanagement,menuinformationmanagementand report. Main objective build the system thisisto provide orderingand reservation service by online tothe customer.With thissystemonline, orderingandreservation managementwill become easierandsystematictoreplace traditional system where are still usingpaper.Furthermore, this system is applicable anytime and where also customer.During the development of ORMS, the methodologybeing used is Prototypingmodel.Eachprocessduringthe developmentprocessisfollowedby each phases inPrototypingmodel. Software andhardware usedare AppServ,Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache serve and MySQL database. Furthermore,thisprojectwilldevelopforrestaurantsmanagementandenhance business insystembusinessbyonline.Others,thisprojecttofacilitate customerformake online orderingandreservation INTRODUCTION 1.1 ProjectBackground The Restaurantmanagementsystemisthe systemformanage the restaurant business.The mainpointof developingthissystemistohelprestaurantadministrator manage the restaurantbusinessandhelpcustomerforonline orderingandreservetable. The projectis developingbecause;manyrestaurantshave alotdifficultto manage the businesssuchascustomerorderingandresewationtable.Byusingmanual customerorderingisdifficulttowaiterkeepthe correctcustomerinformationandmaybe
  • 2. lossthe customerinformation. So,online restaurantmanagementsystemwill developtohelpthe restaurant administratortomanage restaurantmanagementandforcustomermake theironline orderingandreservationtable.Otherthanthat,thisprojectisto upgrade the manual systemandmake the businesseasilytoaccessandsystematic.1.2 ProblemStatement Nowadays,manyrestaurantsmanage theirbusinessbymanual especiallytake customerordering.Today,restaurantwaitertakesthe customerorderingbymanual systemwithusingpaper.Thisisproblemforrestaurantwaiterthe probabilitylostand duplicatescustomerinformation.Additionally,itwouldaffecttoreputationrestaurantin operate managementof ordering. hides,the restaurantwaiterinformationalsobymanual system keptuse paper and thisisdifficultforrestaurantadministratortofindwaiterinformation,probability missingthe paperanddifficulttoarrange the schedule.Sometimes,waiterinformation and customerinformationisimportanttorestaurantadministratorforreference inthe future. Furthermore,restaurantside needsmanagementinthe sectionmenu.Thisisthe importantto restaurantwaitertomanage the menu.Besidesthissectionisforcustomer viewerthe menuthatrestaurantpreparedandmake theirordering. As a result,the currentsystem(manual system) isnoteffective andefficientto use anymore because the currentsystemcannotsave,manage andmonitorthe restaurant waiterinformation,menui nf d n , customerorderingi n f o d o n and generate reportwell.13 Objective Basedon the problemsstatedabove,the objectivesof the projectare: 1. to developonlineorderingandreservationsysteminrestaurant .. 11. to developuse interface foronlinerestaurantmanagementsystem iii. toprovide online menuinformationforcustomer
  • 3. 1.4 Scope Thissectionconsistof three componentswhichistargetuser,targetareaand projectdeliverables. 1.4.1 Target User The groups of userthat had beenidentifiedtouse the systemare customerand administrator.Customer Thisuserwill registertobe a memberto use the online systemof thisonline restaurantmanagementsystem(ORMS).Thisonline orderingdividedinto twotype of customw,itis customerdine-inorderingandtakeawayordering.Fordineinordering, customerwill view menu,make online orderingandmake areservationtable.Buttake- away ordering,customercanviewmenu andonline orderingwithoutreservationtable. Aftercustomermake online ordering,customercantake orderingthe date that customer was choose duringmake online ordering.Eventthough,customermustconfirmonline ordering with restaurant three days before customertake the ordering for dine-in customerand fortake-awaycustomerwill be confirmone hour before itwhetherby email orphone. Administratoristhe personwhowill manage the entire system.Thistype of user will alsodomaintenance andcontrol the applicationof thissystem.Administratortakes a mponsibilitytoregisternewcustomer,registernew waiter,registernew menuinto database,andetc. 1.4.2 Target Area Thissystcm will be placedatrestaurant.1.43 ProjectDeliverables Regardingtothe module thathadbeenidentified,the flow of anactivitywill be described interm of customerregistration module,customer onlineordering and reservationmodule,waitermodule,feedbackmodule,menumodule andgeneratereport module. CustomerRegistrationModule
  • 4. Customerregistrationmodule containscustomer'sinformationsuchascustomer personal informationandotherinformationrelatedtothat customer.Then, all of this informationrecordedintodatabase. CustomerOnline OrderingAnd ReseavationModule Customeronline orderingandreservationmodule providesaformthatneedsto be fulfillingintermof orderingfoodandreservationtable viaonline. WaiterModule Waitermodule containswaiterinformationsuchaswaiterpersonal information, task schedule andotherinformationrelatedtothatwaiter.Then,all of thisinformation recordedintodatabase.FeedbackModule Based on food or everythingaboutthe restaurant, customercan send any suggestionorcommenttothe restaurantwithfeedbackform.Fromthisform, side of restaurantwill knowtheirweaknessesandstrengths. Menu Module Menu module isfoodthatrestaurantpreparedforcustomer.Thismodule, customercan viewthe menuandmake decisionfororder. Generate ReportModule Systemprovidesanoptionforgenerate areport.The contentsof the reportas the following: 1. The reportof customerorderingandreservationtable. 2. Customer's informationandwaiterinformation. 3. Suggestionorcommentthatcustomerinsartat feedbackform 4. h f i t businessforrestaurantThissystemwill be going tohelp customerand administrator in restaurant especiallypartof online ordering andreservationtable.Mostof restauranthas a problem of the orderingandreservationtable.The resultof onlineorderingandreservationtable will give customereasytomake orderingandreservationtableonline andhopefullycan smoothenup the job of administrator and waiter. This system also produces a
  • 5. computerizedsystemin defining the bestsolutionineach orderingandreservation problemfacesbycustomerandadministrator. 1.6 ExpectedOutput The expectedoutputfiomthisprojectisasystem-- thatwill be able tostore customer'sinformation,waiter'sinformation, menu's information, store customer informationof onlineorderingandreservationinformationandcustomer'ssuggestion and generate profit businessreport.Otherwisethissystemwillchange form manual systemtocomputerizedsystem.1.7 Conclusion ORMS are developed as a system-based.Chapter I describedeachproblem occurredby usingthe manual system.Projectobjective andprojectscope identifiedthe solutionforeachof the problem.BrojectSignificance alsobeing explainstoconvince benefitsthatcanbe gatheredh m thissystem.Thissystemhopefullycanovercome the probleminthe currentsystem.Chapter11 elaboratesthe Literature Review andProject Methodology.BABI1 LITERATURE REVIEWAND PROJECTMETHODOLOGY 2.1 Introduction The secondphase indeliveringasystemisLiterature Review andMethodology. The purpose of Literature Reviewistohelpinexplaininghow farthe questionneedsto be investigatedtomapsoutthe requirementneeded.A Literature Review isasummary of previousresearchonatopic.Literature Review canbe eitherapart of a largerreport of a researchproject.Thischapterexplainsaboutfactsorstatementwhichknownas Literature Review thatwillbe usedasguidance indevelopingthe system. Otherthat, methodologywillelaborate Prototypingmodel approach.Todevelop thissystem,methodologyshouldbe choose forone importantpartof the Literature Review.2.2 Facts and Finding Facts and findingsestablishes what the existing system does andwhat the problemsare,andleadstoa definitionof asetof optionsfromwhichusersmaychoose
  • 6. theirrequiredsystem(YeatesandWakefield,2004). Thissectionwill mapsoutdifferentperspective whichrelatedtothe projectthat will be developed.Itfocusedonthe how farthe online orderingandreservationtable is importantto customersand administrators.In the othersituation,itwill describe any elementormethodwhichisusefultobe usedforthe purpose of searchingandgathered usehl informationindevelopingthissystem. Case Study1: Internet applicationforrestaurantindustry RefertoNich (1 999), today restaurantisthe importantbusinessinindustrialized nation.The restaurantindustryisthe thirdlargesttype of businessinthe US - over25% of retail outletsare eatingordrinkingestablishments,employing5% of the nation's workforce. Palmer(1999), fwthermore internetisanimportantapplicationindeveloping thisindustrybecause itcansinteractbetweenrestaurantandcustomer.Internethasbeen becomingapowefil channelforbusinessmarketingandcommunication.Nevertheless,accordingto SchneiderandPerry(2001), for newbusiness opportunities - asit isoftencalledase-businessore-commerce today. Accordingto Flynneta1 (2005), the importantinrestaurantindustryservice todayis online ordering.Nowadaysthe restaurantcurrentlyusedtraditionalordering system.Thistraditional systemisdifficulttowaitertomanage part of customerorder. Besides,itmaycause problemtorestaurantadministratorinstore customerinformation and maybe the informationlost.Tosettle thisproblem,the restaurantindustryhas predictedmore quickincrease inonline ordering.The Internettechnologybecomesmore popularandthe access to the internetbecomesmore easyandconvenienttothe public. The computerizedsystemusedinrestaurantindustrytofacilitaterestaurant managementwithoutanyproblem.Inaddition,thisprojecttodevelopforimprove the traditional systemintocomputerizedsystemthatmore systematic,productive andeasily access. 2.2.1 Domain
  • 7. ThisOnline RestaurantManagementSystem(ORMS) isdevelopedinthe fieldof ICT inrestaurantapplication.Module thathadbeenspecifiedinthissystemisbasedon a researchor applicationmade forrestaurantfield.ORMSare categorizedinrestaurant fieldbecause thissystemconcernaboutonline ordering andreservationtable.Online ordering andreservationtable isone of restaurantproblemwhichaffectingmost for customerand administratormanagement.The functionalityof ORMSconcernsonhow to developasystem-basedinonline orderingandreservationtable.2.2.2 ExistingSystem Today,there are a lotof systemconcernsaboutOnline Restaurantmanagement Systemexisted.The systemsare ExpressiveCreationsSdn.Bhd.(ECSB),DJUcatering and SalomaTheatre Restaurant. 1. SalomaTheatre Restaurant SalomaTheatre RestaurantinvitescustomertoA MalaysianShowcase Good Food,Good Service &Good Entertainment.The newly-renovatedSalomaTheatre Restaurantisstrategicallylocatedinthe GoldenTriangle,withinthe shopping, entertainmentandbusinesshub.The buildingsandsurroundingsprovidetourista breathtakingview of the city'sskyscraperswiththe backdropof the magnificent PetronasTwinTowers.Itslocationwithinthe vicinityof MalaysiaTourismCentre (MTC) isthe ideal one-stopcenterconvenientfortouriststosavorthe rich varietyof local fare,discoverpicturesqueholidaygetaways,traditional customs,culture andmust- see entertainmentof Malaysia. Thiswebsite hassystemforonline reservation.Thisonline reservationwill be proposedforthisproject,restaurantmanagementsystemonline.Inthiswebsitealsohas some informationaboutthisrestaurantsuchaslocationmap,otherfacilities,special events,culture andtraditions,artsandcrafts,dinnercultural show.Figure 2.1showsthe formof online reservationforSalomaTheatre Restaurant.Figure 2.1:SalomaTheatre Restaurant online reservation2. ExpressiveCreationsSdnBhd(ECSB) Expressive CreationsSdnBhd(ECSB) isthe companythat buildsupwebsitefor Beryani KingRestaurant.Thiscompanyinvolvedinsidelegitimate foodbusiness
  • 8. include catering,restaurant,equipmentrental cateringandotherfieldsrelated. As a companywhichofferedlocal service relatingcatering,ECSBoffersfollowing servicestothe customercouncil forcouncil like marriage,recite religiousverses,open house,family day,companydinnerparty,companyconference andothers.BeryaniKing Website isthe one of the example restaurantthatprovidesforcustomermakestheir orderingviaonline. Figure 2.2 showsthe form forcustomerorder.From the formthere was some informationthatforcustomerinsertsuchas customerinformationandordering information.Besides,thisrestaurantwaslistthe entire menuthattheypreparedfor customerchooses.Afterinsertall information,the systemwill displaythe message systemthatthe orderingwassuccessfullyorder.The entirecustomerordering informationwill be directtothe Beryani Kingrestaurant DJU cateringis an experiencedcompanyinhavinghelpbyseveralskilled energy,DJUCateringreadyto receive foodbookingcookedanddryfor councilssuchas wedding,charitynightbanquet,Hari Rayafeast,meetingIseminarIcourse and other functions.DJUcateringalsoprepare forcustomermake theirorderingviaonline. Figure 2.3 showsthe formfor customerorder. Figure 2.3: DJU cateringrestaurantonline orderingFormake online orderingatDJU catering restaurant,customershouldinsertall informationaboutthe orderinginformationandcustomerinformation.Allthe informationwill directlytoDJUcateringand DJU cateringwill call the customerfor confirmation. Table-booking.comisanewinteractivevisualonline table reservationsystem. The guestchoosesthe desireddate andtime at theirfavorite restaurant,clicksonthe preferredtable forthe desirednumberof guestsandsimplyreservesit.Guestscan personalizetheirbookingbyselectingformavarietyof features,forexample smoker1 non-smokersections,evenplacinganorderinadvance fromthe editable restaurant
  • 9. menu. Basedon application,there were some new featuressuchasthe flashapplication to booka table has a newskiningreenand everytool hasa new creatediconin white. Besides,inthe managementareathere isthe possibilitytoswitchfromone skinto another.Itis the 1st feature "change skins"andthe possibilitytoaddadvertisingonthe rightemptypart of the application.Otherelse,Table-booking.comalsoprovidefore- card and a photo gallery. Figure 2.4 showsthe form of Table-booking.comsystem.Figure2.4:Table-booking.comreservation table 2.2.3 Technique Duringthe development of this project, there are several techniquesthat had beenappliedtogetasmuch as informationasa guide indevelopthis system, Sources are collectedfromjournals, books, electronicresource and observation.Besides,most observationisdone throughinternet. In developingthe system,AppServsoftware will be usedinterm of designing and implementingcode.Database will be createdby usingMySQL syntax while the programminglanguagesare basedon PHP (Pre-HypertextProcessor).Macromedia Dreamweaver8is usedtoimplementPHPprogramminglanguage.Apacheserverhad beenchosenasa platforminwhichthe systemwill run.Image manipulationandimage editingwill be done byusingAdobePhotoshopCS2.Observationtothe existingsystemisalsodone to get the reality of ordering management environment.There were somereviewsof othermanagementsystem as references.Fromthe review,thereisalotof informationanddatathat isuseful. 2.3 ProjectMethodology To developthis system, I hadbeen identifieda suitable methodologyto be followedduring the implementation of Online RestaurantManagementSystem (ORMS).Prototypingmodel explainsdetail inthissection. 2.3.1 Prototype Model
  • 10. Based on explanationof Prototyping model viathe internet,andYeatesand Wakefield(2004),prototype modelisdescribesbasedonFigure 2.5below.Pranr.~og Phase AnalysisPhase frnplernmfation Tes1n.gPtaw Figure 2.5: Prototype model Accordingto Figure 2.5, there are the phasesinvolved:1. PlanningPhase The projectplanningstartsinthisphase. First,the informationisgatheredfrom the restaurant and the end users about the manual system.Before startingbuiltthe system,problemmustbe analyze inmanual systemthentrytosolve the problem.Atthe same time,elementthatisinthe database shouldbe known. 2. AnalysisPhase During this phase, the manual systemisinvestigated and improvement opportunitiesare identifiedbasedonthe informationgatheredinthe Planningphase.The userrequirementsare gathered,analyzed andreviewed.The final deliverablesfromthis phase are AnalysisReport. Outputfrom this phase isContextDiagram, Data Flow Diagram (DFD) andEntityRelationshipDiagram(ERD). 3. DesignPhase The outputproducedinthe Analysisphase isusedtoguide the designprocessof this system. Duringthis phase, database will be designed. Itisdesign based on requirementneededbythissystem.Besidesthat,aninterface willalsobe designed.Itis basedon outputof analysisphase whichhadbeengatheredfromthe organization.4. ImplementationPhase During this phase, the systemactuallybuilt by using AppSew software and Macromedia Dreamweaver 8 based on the deliverable produced indesign phase. Database and interface designfromdesignphase will be developed.Then,processof written code will be done. In thissystem, programminghad dividedintotwo; PHP language and MySQL database. Interface of a systemwill be developed by using
  • 11. MacromediaDreamweaver8and Adobe PhotoshopCS2. 5. TestingPhase Aftercomplete developthe system, testingphaseswill be done.Thisisimportant to testwhethercode whichhad beenimplementedis correct or not. If there iserror occurred, a solutionwill be findingto overcome the problem. If there is an error, a modifyingcode will be done fromthe beginningphase of development. 2.3.2 Database Life Cycle @BLC) Accordingto Roband Coronel(2004),Database Life Cycle (DBLC) containssix phaseswhichare;database initial study,database design,implementationandloading, testingandevaluation,operation,andmaintenanceandevaluation.Figure2.6showsthe mechanismof DBLC andexplanation foreachof the phases.Figure 2.6: Database Life Cycle (DBLC) 2.3.3 Database Initial Study Database initial studymustdiscoverpartof:- 1) Company'soperational componentssuchastheirnature,functionandsoon. 2) Define the problemandconstraintswhichaffectedthe businessof the company 3) Define the objectivetosolve the companyproblem 4) Define scope andboundarieswhichexistthroughthe application. The database initial studyphase leadstothe developmentof the database system objectives.Fromthisalso,letusexamine eachof itscomponentsisgreaterdetail.2.3.4 Database Design The secondphase focuses on the designdatabase model that will support company operationsandobjectives.It consistsof four part as hadbeen explains as conceptual design,logical design,physical designandDBMSsoftware selection. 1. Conceptual Design Data modelingisusedtocreate an abstract database structure.The systemthat wantsto be builtmustproduce a report,queriesdataand database manipulatingmustbe run smoothly. Besides,the systemcanproduce the report,queriesdata, online orderingresult
  • 12. which are calculatedprice by the system. Administratorwill keep track of all data inserted intothe database.Customer alsocaninserttheir data and save directinto database.Furthermore,the systemcanbe usedtoupdate the database,manipulatingand retrieve data. 2. Logical Design ContextDiagramandData FlowDiagram(DFD) are designedbasedonORMS system that wanted to be built. Microsoft Visio 2003 is used to designboth of the diagrams.Before identifiedthe businessrules,entitiesmustbe listed.
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