The document discusses communication skills training provided by Association For Academic Quality (AFAQ), an independent non-profit organization established to promote education in Pakistan. The training covers key topics like defining communication, different types of communication, components of an effective communication process, characteristics of effective communication, barriers to communication, and tips for improving communication skills. The overall aim of the training is to help education managers develop and enhance their communication abilities.
This document discusses communication skills, barriers to communication, and behavior change communication (BCC). It begins by outlining the goals of the class, which are to define key terms like communication, communication skills, barriers to communication, BCC, and soft skills. It then covers topics like the definition of communication, types of communication, communication skills and their importance, verbal and non-verbal communication, barriers to communication, stages of behavior change in BCC, and qualities of a good communicator. The document provides details on communication principles, developing communication skills, and overcoming barriers to effective communication.
Chapter 22 communication and human relations skillslahcmultimedia
The chapter discusses the importance of effective communication and interpersonal skills for Central Service Technicians. It defines professionalism and lists traits of professional technicians, including having knowledge and a positive attitude. The chapter reviews tactics for communication, developing teamwork, appreciating diversity, and providing good customer service. It also addresses appropriately handling promotions, priorities, and patient care during disasters.
1. Personality Development and Soft Skills.pptxRashyamRaghani
The document provides guidance on developing effective communication skills and personality through a series of exercises. It recommends writing about one's strengths, weaknesses, and future plans. It also suggests giving speeches and videos on abstract topics and interview questions. Effective communication involves transmitting messages clearly, listening, adapting to situations, and establishing trust through positive body language and language skills. Developing these skills can strengthen one's personality and ability to express themselves.
This document discusses communication skills, behavior change communication (BCC), and soft skills. It defines communication and describes the communication process. It outlines types of communication and discusses communication skills and barriers to communication. The document defines BCC and describes its stages and steps. It discusses the role of BCC in HIV/AIDS prevention. Finally, it defines soft skills and their importance. The learning objectives are to define key terms and concepts around communication, BCC, and soft skills.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
The document discusses various barriers to effective communication and strategies to overcome them. The main barriers include physical barriers like noise or distance, physiological barriers related to physical or sensory issues, psychological barriers from one's mental state, semantic or language barriers, organizational barriers in hierarchies or networks, perceptual barriers from personal experiences, and social or cultural barriers between groups. To overcome these barriers, the document recommends eliminating differences in perception, using simple language, reducing noise, active listening, managing one's emotions, having a simple organizational structure, avoiding information overload, giving constructive feedback, selecting the proper communication medium, being flexible, having clarity of thought, understanding one's audience, seeking advice, proper tone and language, getting feedback, consistency of message, routine checks
This document discusses communication skills, barriers to communication, and behavior change communication (BCC). It begins by outlining the goals of the class, which are to define key terms like communication, communication skills, barriers to communication, BCC, and soft skills. It then covers topics like the definition of communication, types of communication, communication skills and their importance, verbal and non-verbal communication, barriers to communication, stages of behavior change in BCC, and qualities of a good communicator. The document provides details on communication principles, developing communication skills, and overcoming barriers to effective communication.
Chapter 22 communication and human relations skillslahcmultimedia
The chapter discusses the importance of effective communication and interpersonal skills for Central Service Technicians. It defines professionalism and lists traits of professional technicians, including having knowledge and a positive attitude. The chapter reviews tactics for communication, developing teamwork, appreciating diversity, and providing good customer service. It also addresses appropriately handling promotions, priorities, and patient care during disasters.
1. Personality Development and Soft Skills.pptxRashyamRaghani
The document provides guidance on developing effective communication skills and personality through a series of exercises. It recommends writing about one's strengths, weaknesses, and future plans. It also suggests giving speeches and videos on abstract topics and interview questions. Effective communication involves transmitting messages clearly, listening, adapting to situations, and establishing trust through positive body language and language skills. Developing these skills can strengthen one's personality and ability to express themselves.
This document discusses communication skills, behavior change communication (BCC), and soft skills. It defines communication and describes the communication process. It outlines types of communication and discusses communication skills and barriers to communication. The document defines BCC and describes its stages and steps. It discusses the role of BCC in HIV/AIDS prevention. Finally, it defines soft skills and their importance. The learning objectives are to define key terms and concepts around communication, BCC, and soft skills.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
COMMUNICATION SKILLS - DEFINE , COMMUNICATION PROCESS, ADVANTAGES AND DISADVANTAGES , HOW TO DEVELOP COMMUNICATION SKILLS, 7C'S OF EFFECTIVE COMMUNICATION, DO'S AND DONT'S IN DEVELOPING COMMUNICATION SKILLS, TOOLS TO DEVELOP COMMUNICATION SKILLS, SCHOOL LIFE VS COMMUNICATION SKILLS, CARRIER LIFE VS COMMUNICATION SKILLS, PERSONAL LIFE VS COMMUNICATION SKILLS, MARRIAGE LIFE VS COMMUNICATION SKILLS, SOCIAL LIFE VS COMMUNICATION SKILLS. QUICK STORY ABOUT COMMUNICATION SKILLS
The document discusses various barriers to effective communication and strategies to overcome them. The main barriers include physical barriers like noise or distance, physiological barriers related to physical or sensory issues, psychological barriers from one's mental state, semantic or language barriers, organizational barriers in hierarchies or networks, perceptual barriers from personal experiences, and social or cultural barriers between groups. To overcome these barriers, the document recommends eliminating differences in perception, using simple language, reducing noise, active listening, managing one's emotions, having a simple organizational structure, avoiding information overload, giving constructive feedback, selecting the proper communication medium, being flexible, having clarity of thought, understanding one's audience, seeking advice, proper tone and language, getting feedback, consistency of message, routine checks
The document discusses soft skills that are important for nurses. It defines soft skills as personal attributes that enable effective interaction, such as communication abilities, social graces, and emotional empathy. It identifies several key soft skills for nurses, including adaptability, flexibility, initiative, patience, problem-solving, professionalism, confidence, empathy, teamwork, networking, observation. Developing these soft skills can help nurses effectively communicate with patients, deliver safe and quality care, and build trust in their work.
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
This document discusses soft skills that are important for nurses. It defines soft skills as personal attributes that enable effective interaction and communication. Some key soft skills discussed include:
- Communication skills like active listening, verbal, non-verbal, and written communication
- Relationship building skills like empathy, understanding cultural differences, and developing trust with patients
- Workplace skills like adaptability, teamwork, problem-solving, professionalism, and initiative
- Presentation skills to engage with audiences and understand different perspectives
- Motivational skills to elicit desired behaviors from others like setting goals and recognizing achievements
- Self-motivation skills and the ability to motivate others
The document emphasizes that soft skills are crucial for nurses to effectively communicate
This document discusses various aspects of communication including types, importance, barriers and effective communication techniques. It provides the following key points:
1. Communication is the exchange of information between a sender and receiver to convey a message as intended. There are various types including formal/informal and vertical/horizontal/diagonal flows.
2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
3. Written communication requires brevity, simplicity, facts and structure while considering the audience. The writing should then be edited to ensure clarity and understanding.
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
The document outlines the objectives and key aspects of a communication training program. The objectives include identifying responsible communication, exploring verbal and non-verbal communication, establishing rapport, and comparing questioning styles. It also discusses defining communication, the 7 C's of effective communication, barriers to communication, and techniques for active listening. Overall, the document provides an overview of the content to be covered in a communication skills training.
This document discusses various aspects of communication including definitions, models, barriers, and effective strategies. Some key points:
- Communication is the exchange of information between a sender and receiver through symbols and their meanings. It can be thought of as an action, interaction, or meaning construction process.
- Barriers to communication include physical, psychological, attitudes, biases, and distractions. Overcoming barriers requires clarity, precision, understanding different perspectives, feedback, and using multiple channels.
- Effective communication involves planning, choosing an appropriate medium, removing barriers, active listening, and getting feedback. Good presentation skills are also important.
- Both verbal and nonverbal communication provide meaning. Body language, tone, pacing and
This document provides information about a course on basic management skills and energy management. The course outcomes are described which include describing basics of management skills, understanding maintenance and total quality management, explaining energy management, describing energy conservation in electrical engineering sectors, understanding energy audits, and illustrating safety measures and using computers in energy management. The first unit covers basic management skills and types of skills like interpersonal skills, teamwork, negotiation, communication, time management, and stress management. It also discusses the importance of self-awareness and processes for self-knowledge. Other topics covered include defining SWOT analysis and its benefits and uses, defining perception and how to improve it, defining communication and its process and channels, formal and informal communication networks
This document provides an overview of effective communication. It defines communication and lists its key characteristics. It discusses the communication process and barriers that can interfere with effective transmission of messages. It emphasizes the importance of active listening and provides tips to improve verbal and non-verbal communication skills. The 7Cs of effective communication are outlined as clear, concise, concrete, correct, considerate, complete and courteous. Various communication channels and styles are described. Barriers to communication and how to improve existing communication levels are discussed. The importance of body language and its role in successful workplace interactions are also highlighted.
This document discusses leadership skills and traits. It covers topics like the A-Z of leadership skills, how to become a successful leader, leadership traits of an ethical leader, and challenges of leadership in the contemporary world.
It provides details on specific leadership skills like communication, influence, and learning agility. For communication, it emphasizes the importance of authenticity, visibility, and listening. For influence, it discusses appealing to people's rational side, emotional side, and involving collaboration.
The document also includes sections on leadership wisdom, identity, reputation, brand and tips for effective communication. It provides strategies for active listening and influencing people. Overall, the document focuses on analyzing and developing important leadership skills and traits.
This document discusses key concepts of communication including:
1. It defines communication as a process of sharing thoughts, messages, or meanings between individuals through various forms such as speaking, writing, gestures, etc. Effective communication is a two-way process that involves both sending and receiving messages.
2. The communication process involves a sender encoding a message, sending it through a channel, which the receiver then decodes. There are various levels of communication from intrapersonal to mass communication.
3. Characteristics of successful communication are identified as clear, accurate, relevant messages delivered in a timely manner between individuals who have established rapport and trust. Both verbal and nonverbal communication play important roles.
Types of Communication:
Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
Characteristics of effective communications:
Effective communication requires the message to be:
Clear and concise
Accurate
Relevant to the needs of the receiver
Timely
Meaningful
Applicable to the situation
This document discusses effective communication within teams and organizations. It covers communication theory and skills like listening and feedback. The importance of communication in establishing a common purpose and vision is explained. Motivational factors and a leader's role in supporting team members are also addressed. An assessment task at the end lists questions about communication, purpose, motivation, and leadership.
The document provides tips for becoming a good communicator. It discusses communication skills, goals, and what makes a good communicator, including clarity, adequacy, integrity and timing. Tips are given for effective communication skills such as maintaining eye contact, body awareness, and conveying thoughts clearly. Barriers to effective communication are also outlined, and the "7 C's of effective communication" are defined as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Strategies are suggested for applying the 7 C's such as managing emotions in conversations.
This document provides an introduction to communication skills. It defines communication as the sending and exchanging of information and ideas, which can be done verbally through language as well as non-verbally through body language, facial expressions, and appearance. The document outlines the communication process, including barriers to effective communication, types of communication, and best practices for improving communication skills, such as active listening, voice modulation, and body language. It provides tips for effective communication, including being clear, concise, and courteous, as well as things to avoid like selective listening and interrupting.
Mentoring is very important aspect in organization management for proper grooming, growth and development of new entrant in an organization.This presentation will introduce u about the various aspects,method ad straties of mentoring.
Communication is essential for human existence and survival. It involves the sharing of information between two or more people through verbal and non-verbal means to build understanding. Effective communication has several important goals, including building relationships, opening opportunities, developing personality, solving conflicts, expressing ideas and needs, and improving decision making. It is also important for health education by increasing awareness, influencing perceptions, demonstrating skills, and supporting behavior change.
This document discusses effective communication. It defines communication and outlines its key objectives, including defining the communication process, identifying barriers, and improving active listening skills. It then discusses the communication process in more detail, identifying common communication methods, types of communication flows, and potential barriers. Finally, it provides tips for effective communication, such as focusing on the speaker, managing stress, and using body language appropriately.
Communication and leadership are closely intertwined. Effective communication involves encoding a message from the sender, transmitting it to a receiver, and having the receiver decode the message. Barriers to communication can prevent understanding and open communication where information is shared across all levels is important for an organization. Key aspects of communication include nonverbal cues, active listening, and selecting the right channel to deliver messages. The document emphasizes that communication is the most important skill for leadership success and that clear communication between leaders and employees is essential for an organization to thrive.
The document discusses soft skills that are important for nurses. It defines soft skills as personal attributes that enable effective interaction, such as communication abilities, social graces, and emotional empathy. It identifies several key soft skills for nurses, including adaptability, flexibility, initiative, patience, problem-solving, professionalism, confidence, empathy, teamwork, networking, observation. Developing these soft skills can help nurses effectively communicate with patients, deliver safe and quality care, and build trust in their work.
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
This document discusses soft skills that are important for nurses. It defines soft skills as personal attributes that enable effective interaction and communication. Some key soft skills discussed include:
- Communication skills like active listening, verbal, non-verbal, and written communication
- Relationship building skills like empathy, understanding cultural differences, and developing trust with patients
- Workplace skills like adaptability, teamwork, problem-solving, professionalism, and initiative
- Presentation skills to engage with audiences and understand different perspectives
- Motivational skills to elicit desired behaviors from others like setting goals and recognizing achievements
- Self-motivation skills and the ability to motivate others
The document emphasizes that soft skills are crucial for nurses to effectively communicate
This document discusses various aspects of communication including types, importance, barriers and effective communication techniques. It provides the following key points:
1. Communication is the exchange of information between a sender and receiver to convey a message as intended. There are various types including formal/informal and vertical/horizontal/diagonal flows.
2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
3. Written communication requires brevity, simplicity, facts and structure while considering the audience. The writing should then be edited to ensure clarity and understanding.
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
The document outlines the objectives and key aspects of a communication training program. The objectives include identifying responsible communication, exploring verbal and non-verbal communication, establishing rapport, and comparing questioning styles. It also discusses defining communication, the 7 C's of effective communication, barriers to communication, and techniques for active listening. Overall, the document provides an overview of the content to be covered in a communication skills training.
This document discusses various aspects of communication including definitions, models, barriers, and effective strategies. Some key points:
- Communication is the exchange of information between a sender and receiver through symbols and their meanings. It can be thought of as an action, interaction, or meaning construction process.
- Barriers to communication include physical, psychological, attitudes, biases, and distractions. Overcoming barriers requires clarity, precision, understanding different perspectives, feedback, and using multiple channels.
- Effective communication involves planning, choosing an appropriate medium, removing barriers, active listening, and getting feedback. Good presentation skills are also important.
- Both verbal and nonverbal communication provide meaning. Body language, tone, pacing and
This document provides information about a course on basic management skills and energy management. The course outcomes are described which include describing basics of management skills, understanding maintenance and total quality management, explaining energy management, describing energy conservation in electrical engineering sectors, understanding energy audits, and illustrating safety measures and using computers in energy management. The first unit covers basic management skills and types of skills like interpersonal skills, teamwork, negotiation, communication, time management, and stress management. It also discusses the importance of self-awareness and processes for self-knowledge. Other topics covered include defining SWOT analysis and its benefits and uses, defining perception and how to improve it, defining communication and its process and channels, formal and informal communication networks
This document provides an overview of effective communication. It defines communication and lists its key characteristics. It discusses the communication process and barriers that can interfere with effective transmission of messages. It emphasizes the importance of active listening and provides tips to improve verbal and non-verbal communication skills. The 7Cs of effective communication are outlined as clear, concise, concrete, correct, considerate, complete and courteous. Various communication channels and styles are described. Barriers to communication and how to improve existing communication levels are discussed. The importance of body language and its role in successful workplace interactions are also highlighted.
This document discusses leadership skills and traits. It covers topics like the A-Z of leadership skills, how to become a successful leader, leadership traits of an ethical leader, and challenges of leadership in the contemporary world.
It provides details on specific leadership skills like communication, influence, and learning agility. For communication, it emphasizes the importance of authenticity, visibility, and listening. For influence, it discusses appealing to people's rational side, emotional side, and involving collaboration.
The document also includes sections on leadership wisdom, identity, reputation, brand and tips for effective communication. It provides strategies for active listening and influencing people. Overall, the document focuses on analyzing and developing important leadership skills and traits.
This document discusses key concepts of communication including:
1. It defines communication as a process of sharing thoughts, messages, or meanings between individuals through various forms such as speaking, writing, gestures, etc. Effective communication is a two-way process that involves both sending and receiving messages.
2. The communication process involves a sender encoding a message, sending it through a channel, which the receiver then decodes. There are various levels of communication from intrapersonal to mass communication.
3. Characteristics of successful communication are identified as clear, accurate, relevant messages delivered in a timely manner between individuals who have established rapport and trust. Both verbal and nonverbal communication play important roles.
Types of Communication:
Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
Characteristics of effective communications:
Effective communication requires the message to be:
Clear and concise
Accurate
Relevant to the needs of the receiver
Timely
Meaningful
Applicable to the situation
This document discusses effective communication within teams and organizations. It covers communication theory and skills like listening and feedback. The importance of communication in establishing a common purpose and vision is explained. Motivational factors and a leader's role in supporting team members are also addressed. An assessment task at the end lists questions about communication, purpose, motivation, and leadership.
The document provides tips for becoming a good communicator. It discusses communication skills, goals, and what makes a good communicator, including clarity, adequacy, integrity and timing. Tips are given for effective communication skills such as maintaining eye contact, body awareness, and conveying thoughts clearly. Barriers to effective communication are also outlined, and the "7 C's of effective communication" are defined as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Strategies are suggested for applying the 7 C's such as managing emotions in conversations.
This document provides an introduction to communication skills. It defines communication as the sending and exchanging of information and ideas, which can be done verbally through language as well as non-verbally through body language, facial expressions, and appearance. The document outlines the communication process, including barriers to effective communication, types of communication, and best practices for improving communication skills, such as active listening, voice modulation, and body language. It provides tips for effective communication, including being clear, concise, and courteous, as well as things to avoid like selective listening and interrupting.
Mentoring is very important aspect in organization management for proper grooming, growth and development of new entrant in an organization.This presentation will introduce u about the various aspects,method ad straties of mentoring.
Communication is essential for human existence and survival. It involves the sharing of information between two or more people through verbal and non-verbal means to build understanding. Effective communication has several important goals, including building relationships, opening opportunities, developing personality, solving conflicts, expressing ideas and needs, and improving decision making. It is also important for health education by increasing awareness, influencing perceptions, demonstrating skills, and supporting behavior change.
This document discusses effective communication. It defines communication and outlines its key objectives, including defining the communication process, identifying barriers, and improving active listening skills. It then discusses the communication process in more detail, identifying common communication methods, types of communication flows, and potential barriers. Finally, it provides tips for effective communication, such as focusing on the speaker, managing stress, and using body language appropriately.
Communication and leadership are closely intertwined. Effective communication involves encoding a message from the sender, transmitting it to a receiver, and having the receiver decode the message. Barriers to communication can prevent understanding and open communication where information is shared across all levels is important for an organization. Key aspects of communication include nonverbal cues, active listening, and selecting the right channel to deliver messages. The document emphasizes that communication is the most important skill for leadership success and that clear communication between leaders and employees is essential for an organization to thrive.
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CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapitolTechU
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Decolonizing Universal Design for LearningFrederic Fovet
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How to stay relevant as a cyber professional: Skills, trends and career paths...Infosec
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3. Association For Academic Quality (AFAQ)
is an independent, not for profit
organization established with a view to
promote education and uplift education
standards through its various school
support programs.
Introduction
4. Schools mediate between Future and
Present. Destiny comes closer when school
become front runner. In the name of
Allah, to serve the cause of Islam and
Pakistan. AFAQ would contribute in the
holistic development of schools, teachers
and pupils.
Mission statement
6. Objectives
After the completion of this workshop you should
be able to:
• Define communication and its purposes
• Describe different types and networks of
communication.
• Discuss components of communication
• Discuss the characteristics of effective
communication.
• Describe feedback as it relates to
communication.
• Identify behaviors and statements that can help
or hurt communication.
• Assess personal strengths and areas needing
improvement in communication skills
7. Define Communication
Communication is a
process whereby
information is enclosed
in a package and is
channeled and imparted
by a sender to a
receiver via some
medium. The receiver
then decodes the
message and gives the
sender a feedback
8. Components of communication
The definitions that we have discussed earlier
indicate that communication has the following key
components:
• a message to be sent by a sender,
• a channel for sending the message,
• a receiver to whom the message is being sent,
• shared meaning or understanding between the
sender and receiver, and
• the need for a response, or feedback, about the
message.
9. Sender
Ali Wants to Spend
the Weekend at
lake
Message
“Let’s pack our
bags and head for
the lake on
Saturday”.
Receiver
(Ahmad) has to
work
“I” d love to but I
don’t get this
weekend off”.
Feedback
10.
11. Types of Communication
Below are two types of communication that you
are likely to use or encounter in your work as an
education manager.
(1) Verbal communication
(a) Written communication
(b) Oral Communication
(2) Non Verbal communication
(a)Visual Communication
(b)Aural communication
(c)Gestural
12. Oral Written
Immediate feed back Delayed feed back
Shorter sentences, shorter words Longer sentences /words
Conversational More formal
Focus on interpersonal relations Focus on content
Prompt action Delayed action
Less detailed technical information More detailed technical inform
More personal pronouns Fewer personal pronouns
Simpler construction Complex in nature
Difficult to keep record Easy to keep record
Characteristics of verbal
communication
13. Flow of communication
Downward:
Information can be passed by the inspector to
the head teacher who in turn passes it on to the
deputy head teacher, senior teacher and
teachers.
Upward:
Information can flow from the teachers to the
head teacher and further up the system.
Horizontally or laterally:
Communication can take place among people at
the same level or belonging to the same work
group.
15. • The target audience must be clearly identified.
• The appropriate medium must be clearly
identified.
• The language should be clear and simple.
• The message should be presented in a logical
train of thought.
• Short sentences and paragraphs should be
used.
• If needed, examples and illustrations should be
used, as they help clarify the message.
• Unnecessary words, particularly adjectives,
should be avoided.
• The message must be timely, accurate and
evoke the desired response.
16. Barriers to effective
communication
Communication is never complete and never 100 percent accurate
because of the nature of the communication process. The process
involves a sender, a receiver and other variables, and problems may
arise in any of these stages in the process.
• Physics
– Distance
– Faulty communication channels
– Inappropriate use of mode of communication
• Semantics
– Knowledge level of sender and receiver
– Use of technical terms.
– Information overload
• Psychological
– Personalities of sender and receiver
– Status differences
– Attitudes, prejudices, stereotyping.
– Differences in perception
– Current emotional state
– Gender
– Assumption
• Poor listening habits
17. Statements to avoid &
alternatives
Recommendation Statements to Avoid Alternative
Use “I” messages. “You are confusing me.” “I am confused. Please help
me understand what
Don’t give orders “Wait here!” “Would you please wait here.”
Don’t uses “should have”. “You should have not done it” I want you to keep a clean
service record
Don’t use have to “You have to follow the rules’ “The organization will excel if
we follow the rules.”
Focus on what CAN be done. “It’s not part of my job.” “Let me check it out how can I
help u”
Be specific. Don’t use
“Always” and “never”.
“You always forget the
policy.”
“You forgot the policy in the
last meeting”
19. How To Communicate
Effectively
• Take responsibility for the success of your communication. If
they're not "getting it", it's because you're not giving it in a
way they can understand.
• Realize that the unconscious mind is your greatest ally.
• It's not about you. To communicate effectively, learn to see
the world for the other person's perspective.
• If what you're doing isn't working... do something different.
• Communication can change reality. That's why advertisers
spent $165,000,000,000 last year... and you can have the
same impact when you know how.
• Every action has a positive intention. You just have to find it.
• It's better to be successful than right. The world demands
results, not excuses.
20. • There are Five
persuasion
secrets
for effective communication
21. • Persuasion Secret 1 - Influence Is Individual
Each person sees the world differently so it is important that
we learn how to discover their personal perspective and
adapt our message to it.
• Persuasion Secret 2 - People Seek To Align With Their Values
How to discover personal values and use them to persuade
and influence people.
• Persuasion Secret 3 - Buying Strategies
How to discover buying strategies and use them to
effectively communicate and persuade.
• Persuasion Secret 4 - People Buy From People They Like
Because people buy from people they like, creating rapport is
very useful for persuasion and influence. This page explains
the basics of creating rapport.
• Persuasion Secret 5 - Tilt The Value Proposition
The value proposition is what determines whether someone
adopts your ideas or buys your products. Use these methods
to tilt the value proposition in your favor and become a
persuasion expert.
22. Purpose of Communication
• facilitates the introduction and management of innovation;
• facilitates decision-making and allows for the analysis of
competing alternatives;
• facilitates goal achievement through the mobilization of
financial and human resources;
• influences teachers’ performance and motivation through
the provision of feedback;
• provides a vehicle which teachers can use to express their
hopes, fears and desires;
• constitutes a tool for the dissemination of information on
educational issues;
• facilitates school development planning; and
• networks the school with other schools and agencies that
have an interest in education.
24. Element &Description Suggestions
Attitude
How our mood comes across to
people
Be polite, friendly, optimistic & respectful.
Show compassion & confidence.
Actions
What we do while we communicate
Make the person feel welcome & comfortable.
Be on time & use time efficiently.
Focus your full attention on the person.
Talking
What words we use, what questions
we ask
& how we ask them, &
when we talk
Listening
How we listen & how we respond
Be a good listener
Avoid judgmental responses.
Help the person identify her/his feelings. Reassure the person
that her/his
Feelings are okay.
Appearance
How we look
Non verbal cues
Posture: Lean toward the speaker. Avoid crossing arms & legs.
Gestures: Use open-palm gestures. Do not point, clench fist or
shake fingers.
Facial expressions: Nod or smile. Do not look bored or
disgusted.
Eye contact
Maintain eye contact only if it is culturally appropriate
Body Language: Do not fidget or act restless.
Voice: Use a respectful tone that is not too loud
Setting
How the area looks
& feels
Make sure the area is clean, attractive and orderly.
Make sure the area feels private.
25. Tips for Improving
Communication
• Put Positive Behaviors into Practice
• Chose your statements very carefully
• Deal effectively with challenging people
• Listen carefully
• Put Positive Behaviors into Practice
• Show respect, be polite,
• Be on time,
• Have a positive attitude, listen carefully,
• Show empathy, be flexible,
• Help out,
• Give compliments, and/or show appreciation.
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