The document discusses soft skills that are important for nurses. It defines soft skills as personal attributes that enable effective interaction, such as communication abilities, social graces, and emotional empathy. It identifies several key soft skills for nurses, including adaptability, flexibility, initiative, patience, problem-solving, professionalism, confidence, empathy, teamwork, networking, observation. Developing these soft skills can help nurses effectively communicate with patients, deliver safe and quality care, and build trust in their work.