This document discusses various aspects of communication including types, importance, barriers and effective communication techniques. It provides the following key points:
1. Communication is the exchange of information between a sender and receiver to convey a message as intended. There are various types including formal/informal and vertical/horizontal/diagonal flows.
2. Effective communication requires removing barriers, choosing the right medium, planning messages clearly and providing feedback. Listening is also an important skill.
3. Written communication requires brevity, simplicity, facts and structure while considering the audience. The writing should then be edited to ensure clarity and understanding.
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
This document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information and building mutual trust. It covers developing assertive communication skills through verbal, vocal, and visual cues. Active listening skills like exploring, affirming, reflecting, and using silence are explained. Barriers to communication like assumptions and poor listening are addressed. The importance of effective communication for productive relationships and avoiding issues in the workplace is emphasized.
Effective communication is crucial in today's business environment. Modern organizations are flatter with more diverse workforces collaborating in teams. This requires communication to build trust, promote understanding, empower and motivate employees. Communication skills are essential for managers, who spend 75-80% of their time communicating. Communication provides the critical link between organizational functions. It flows downward, upward and horizontally to exchange information, increase job satisfaction and productivity. Both formal and informal communication networks are important. Characteristics of effective communication include providing practical, concise, fact-based information while clarifying expectations. Feedback is also essential for effective communication.
The document discusses written communication, including its meaning, types, importance, advantages, disadvantages, process, and how it differs from verbal communication. It explains that written communication involves using the written word to convey messages and is an important and effective form of business communication. It should be complete, clear, correct, concise, and courteous. The document also outlines the importance, advantages, disadvantages and effective process of written communication.
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
The document provides information on effective business communication. It discusses communication training objectives like verbal and non-verbal communication, listening skills, and clear respectful communication. It defines communication, explains why communication skills are important, and outlines the communication cycle and types of communication. It also discusses passive, aggressive, and assertive communication styles and listening techniques.
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
The document provides information about different levels in the Council of Europe Framework of Reference for Languages. The candidate's test scores were rated at level B1, which means they can understand general meanings and take part in routine meetings. A good business executive should be at level C1, allowing them to understand complex ideas, argue their case effectively, and write any necessary letters. The document then discusses various methods of communication and how to determine the best medium depending on the message and receiver.
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
This document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information and building mutual trust. It covers developing assertive communication skills through verbal, vocal, and visual cues. Active listening skills like exploring, affirming, reflecting, and using silence are explained. Barriers to communication like assumptions and poor listening are addressed. The importance of effective communication for productive relationships and avoiding issues in the workplace is emphasized.
Effective communication is crucial in today's business environment. Modern organizations are flatter with more diverse workforces collaborating in teams. This requires communication to build trust, promote understanding, empower and motivate employees. Communication skills are essential for managers, who spend 75-80% of their time communicating. Communication provides the critical link between organizational functions. It flows downward, upward and horizontally to exchange information, increase job satisfaction and productivity. Both formal and informal communication networks are important. Characteristics of effective communication include providing practical, concise, fact-based information while clarifying expectations. Feedback is also essential for effective communication.
The document discusses written communication, including its meaning, types, importance, advantages, disadvantages, process, and how it differs from verbal communication. It explains that written communication involves using the written word to convey messages and is an important and effective form of business communication. It should be complete, clear, correct, concise, and courteous. The document also outlines the importance, advantages, disadvantages and effective process of written communication.
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
The document provides information on effective business communication. It discusses communication training objectives like verbal and non-verbal communication, listening skills, and clear respectful communication. It defines communication, explains why communication skills are important, and outlines the communication cycle and types of communication. It also discusses passive, aggressive, and assertive communication styles and listening techniques.
This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.
The document provides information about different levels in the Council of Europe Framework of Reference for Languages. The candidate's test scores were rated at level B1, which means they can understand general meanings and take part in routine meetings. A good business executive should be at level C1, allowing them to understand complex ideas, argue their case effectively, and write any necessary letters. The document then discusses various methods of communication and how to determine the best medium depending on the message and receiver.
Strategies for improving oral presentationIrfan Yaqoob
This document provides strategies for improving oral presentations. It discusses what oral communication is, including formal and informal examples. Some benefits of oral communication over written include being more personal and allowing for quicker discussions. Effective oral presentation strategies include determining the purpose and audience, selecting a main idea, using research, organizing information, and creating visual aids. Types of oral presentations include short talks under 10 minutes and longer presentations from 10 minutes to 1 hour. Delivery methods include extemporaneous, reading, and memorization. Effective delivery involves varying pitch, rate, volume, and clear pronunciation. Nonverbal communication like posture, gestures, facial expressions and movement are also important.
The document discusses effective communication skills. It covers defining communication, the communication process, barriers to communication, listening vs hearing, verbal and nonverbal communication, body language, personal space, and tools for effective communication such as being positive, a good listener, using clear pronunciation, and respecting others. The key aspects of communication covered are listening, speaking clearly, overcoming barriers, and ensuring messages are understood by both the sender and receiver.
Presenting information clearly and effectively is a key skill in getting your message across. Today, presentation skills are required in almost every field, and most of us are required to give presentations on occasions. While some people take this in their stride, others find it much more challenging.
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Effective communication involves three main components: body language, voice tonality, and words. It is a two-way process that requires active listening from both the sender and receiver. Proper communication also utilizes feedback to ensure understanding between parties and is free of barriers like stress, assumptions, or distractions that could hinder clear transmission of information, ideas, and attitudes.
This document provides an overview of a training program on interpersonal skills. The program covers topics such as communication skills, listening, non-verbal communication, relationship building, assertiveness, and negotiation. It defines effective communication as sending a message that is correctly understood by the recipient. The document also discusses interpersonal styles, trust-building strategies like transparency and recognition, and models for assertiveness and negotiation.
Communication is the exchange of information through words, sounds or behaviors to express ideas, thoughts or feelings. Effective communication requires understanding who to communicate with, their needs, and how to convey the appropriate amount of information in a way they can understand. Barriers like cultural differences must be considered, and the message should be clear, concise and adapted to the listener's perspective. Providing and receiving feedback is important to ensure understanding and improve future communication.
This document discusses communication skills for healthcare professionals. It defines communication and explains its importance for diagnosis and patient satisfaction. The key elements of communication are described, including listening, probing, observing, and informing patients in a clear, concise manner. Barriers to communication like language and personal factors are also outlined. Non-verbal communication, which conveys over 50% of messages, is an important part of the overall communication process between healthcare providers and patients. Counseling and consultation skills that utilize communication principles can help patients understand their conditions and make informed decisions.
Communication is vital for a safe and efficient workplace. Proper interpersonal skills and following routine protocols help ensure information reaches the intended people. Non-verbal communication like body language conveys more than words, so one must be aware of how their body language matches their message. When communicating, consider the audience, information type, and best method. Issues should be resolved through respectful open discussion, and following correct grievance procedures if needed, to maintain a productive work environment.
This document provides an overview of business communication and presentation skills. It discusses key aspects of communication like mediums, messages, audiences and barriers. It also covers topics like nonverbal communication, communication goals, presentation structure, PowerPoint tips and report writing. The document aims to improve readers' understanding of effective business communication.
The document discusses the importance of written communication in business. It covers types of written communication used, including emails, letters, reports, and advertisements. Effective written communication is important for instructing employees, presenting information to management, and promoting businesses. While written communication allows for accuracy and documentation, it takes more time than spoken communication and does not allow for immediate feedback. Proper grammar, word choice, and tone are essential for effective business writing.
The document provides an overview of effective communication in the workplace. It defines communication and discusses its importance for organizational success. Effective communication requires understanding communication processes, channels, barriers and improving skills like active listening and providing positive feedback.
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.
The document provides guidelines for effective written communication and business letter formatting. It discusses the structure of business letters, including an opening, body, and closing. It emphasizes clarity, conciseness, correctness, and courtesy. Proper planning, language usage, and visual appearance are important to make a good impression and convey the intended message.
Presentation [Full] Effective Communication SkillsPaven Garibandi
The document provides an agenda and materials for a training on effective communication skills. It covers topics such as understanding communication, communication barriers, verbal and non-verbal communication, listening skills, questioning techniques, providing feedback, and networking skills. The training utilizes activities, discussions, and presentations to educate participants on best practices for clear, complete, and correct communication."
1. The document discusses effective communication skills for managers, including understanding communication barriers, active listening, giving feedback, and adapting to different communication styles.
2. Key aspects of effective communication highlighted are problem-oriented messages, descriptive rather than evaluative language, validation, and ensuring two-way dialogue.
3. Managers must be aware of diversity in communication styles related to culture, gender, and personality types to facilitate understanding between all parties.
An interview is a formal meeting where a person or persons question, consult or evaluate another person. It involves oral face-to-face communication between an interviewer and interviewee. Interviews are used to exchange information, provide information, select candidates, monitor performance, and other purposes. There are different types of interviews like promotion, appraisal, problem-solving, and exit interviews. Proper preparation, research on the company, positive body language, being punctual and thanking the interviewer can help candidates succeed.
The document appears to be a presentation on effective communication given by a group of students. It includes sections on the introduction to communication, what is effective communication, the 7 C's of communication, barriers to effective communication, listening, and techniques for effective listening. The presentation provides definitions and explanations of key concepts related to effective communication and emphasizes the importance of listening, clarity, and overcoming barriers.
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
This document discusses the interview process from both the interviewer and interviewee perspective. It covers interview preparation, types of interviews, stages of an interview, soft skills, appearance, frequently asked questions, dos and don'ts, and positive and negative approaches during an interview. The goal of an interview is to assess a candidate's qualifications, experience, and skills for a position through communication and interaction between the interviewer and interviewee. Proper preparation is key to making a good impression and highlighting one's strengths.
This document discusses various aspects of communication including definitions, models, barriers, and effective strategies. Some key points:
- Communication is the exchange of information between a sender and receiver through symbols and their meanings. It can be thought of as an action, interaction, or meaning construction process.
- Barriers to communication include physical, psychological, attitudes, biases, and distractions. Overcoming barriers requires clarity, precision, understanding different perspectives, feedback, and using multiple channels.
- Effective communication involves planning, choosing an appropriate medium, removing barriers, active listening, and getting feedback. Good presentation skills are also important.
- Both verbal and nonverbal communication provide meaning. Body language, tone, pacing and
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
Strategies for improving oral presentationIrfan Yaqoob
This document provides strategies for improving oral presentations. It discusses what oral communication is, including formal and informal examples. Some benefits of oral communication over written include being more personal and allowing for quicker discussions. Effective oral presentation strategies include determining the purpose and audience, selecting a main idea, using research, organizing information, and creating visual aids. Types of oral presentations include short talks under 10 minutes and longer presentations from 10 minutes to 1 hour. Delivery methods include extemporaneous, reading, and memorization. Effective delivery involves varying pitch, rate, volume, and clear pronunciation. Nonverbal communication like posture, gestures, facial expressions and movement are also important.
The document discusses effective communication skills. It covers defining communication, the communication process, barriers to communication, listening vs hearing, verbal and nonverbal communication, body language, personal space, and tools for effective communication such as being positive, a good listener, using clear pronunciation, and respecting others. The key aspects of communication covered are listening, speaking clearly, overcoming barriers, and ensuring messages are understood by both the sender and receiver.
Presenting information clearly and effectively is a key skill in getting your message across. Today, presentation skills are required in almost every field, and most of us are required to give presentations on occasions. While some people take this in their stride, others find it much more challenging.
how to deliver a good presentation
how to make a good ppt
how to make a good powerpoint
how to give a great presentation
how to make a great powerpoint
how to give a powerpoint presentation
how to create an effective presentation
how to give an effective presentation
10 tips for a good presentation
presentation skills checklist
list of good presentation skills
effective presentation skills
developing presentation skills
how to deliver a good presentation
how to improve presentation
improving presentation skills
Related searches
list of good presentation skills
improving presentation skills training
enhance presentation skills goal
presentation skills checklist
good presentation skills
effective presentation skills
improving presentation skills public speaking
professional presentation skills
list of good presentation skills
basic powerpoint skills checklist
presentation skills list
presentation skills powerpoint
effective presentation skills ppt
presentation skills evaluation checklist
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powerpoint skills checklist
Effective communication involves three main components: body language, voice tonality, and words. It is a two-way process that requires active listening from both the sender and receiver. Proper communication also utilizes feedback to ensure understanding between parties and is free of barriers like stress, assumptions, or distractions that could hinder clear transmission of information, ideas, and attitudes.
This document provides an overview of a training program on interpersonal skills. The program covers topics such as communication skills, listening, non-verbal communication, relationship building, assertiveness, and negotiation. It defines effective communication as sending a message that is correctly understood by the recipient. The document also discusses interpersonal styles, trust-building strategies like transparency and recognition, and models for assertiveness and negotiation.
Communication is the exchange of information through words, sounds or behaviors to express ideas, thoughts or feelings. Effective communication requires understanding who to communicate with, their needs, and how to convey the appropriate amount of information in a way they can understand. Barriers like cultural differences must be considered, and the message should be clear, concise and adapted to the listener's perspective. Providing and receiving feedback is important to ensure understanding and improve future communication.
This document discusses communication skills for healthcare professionals. It defines communication and explains its importance for diagnosis and patient satisfaction. The key elements of communication are described, including listening, probing, observing, and informing patients in a clear, concise manner. Barriers to communication like language and personal factors are also outlined. Non-verbal communication, which conveys over 50% of messages, is an important part of the overall communication process between healthcare providers and patients. Counseling and consultation skills that utilize communication principles can help patients understand their conditions and make informed decisions.
Communication is vital for a safe and efficient workplace. Proper interpersonal skills and following routine protocols help ensure information reaches the intended people. Non-verbal communication like body language conveys more than words, so one must be aware of how their body language matches their message. When communicating, consider the audience, information type, and best method. Issues should be resolved through respectful open discussion, and following correct grievance procedures if needed, to maintain a productive work environment.
This document provides an overview of business communication and presentation skills. It discusses key aspects of communication like mediums, messages, audiences and barriers. It also covers topics like nonverbal communication, communication goals, presentation structure, PowerPoint tips and report writing. The document aims to improve readers' understanding of effective business communication.
The document discusses the importance of written communication in business. It covers types of written communication used, including emails, letters, reports, and advertisements. Effective written communication is important for instructing employees, presenting information to management, and promoting businesses. While written communication allows for accuracy and documentation, it takes more time than spoken communication and does not allow for immediate feedback. Proper grammar, word choice, and tone are essential for effective business writing.
The document provides an overview of effective communication in the workplace. It defines communication and discusses its importance for organizational success. Effective communication requires understanding communication processes, channels, barriers and improving skills like active listening and providing positive feedback.
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.
The document provides guidelines for effective written communication and business letter formatting. It discusses the structure of business letters, including an opening, body, and closing. It emphasizes clarity, conciseness, correctness, and courtesy. Proper planning, language usage, and visual appearance are important to make a good impression and convey the intended message.
Presentation [Full] Effective Communication SkillsPaven Garibandi
The document provides an agenda and materials for a training on effective communication skills. It covers topics such as understanding communication, communication barriers, verbal and non-verbal communication, listening skills, questioning techniques, providing feedback, and networking skills. The training utilizes activities, discussions, and presentations to educate participants on best practices for clear, complete, and correct communication."
1. The document discusses effective communication skills for managers, including understanding communication barriers, active listening, giving feedback, and adapting to different communication styles.
2. Key aspects of effective communication highlighted are problem-oriented messages, descriptive rather than evaluative language, validation, and ensuring two-way dialogue.
3. Managers must be aware of diversity in communication styles related to culture, gender, and personality types to facilitate understanding between all parties.
An interview is a formal meeting where a person or persons question, consult or evaluate another person. It involves oral face-to-face communication between an interviewer and interviewee. Interviews are used to exchange information, provide information, select candidates, monitor performance, and other purposes. There are different types of interviews like promotion, appraisal, problem-solving, and exit interviews. Proper preparation, research on the company, positive body language, being punctual and thanking the interviewer can help candidates succeed.
The document appears to be a presentation on effective communication given by a group of students. It includes sections on the introduction to communication, what is effective communication, the 7 C's of communication, barriers to effective communication, listening, and techniques for effective listening. The presentation provides definitions and explanations of key concepts related to effective communication and emphasizes the importance of listening, clarity, and overcoming barriers.
This document provides an overview of business etiquette principles and best practices. It discusses the importance of presence, perception, and sustaining a positive perception over time through appearance, manners, attitude, integrity, and self-discipline. Specific etiquette tips are provided for introductions, meetings, business meals, communication methods like email and phone calls, and developing good working relationships. The document emphasizes treating others with respect, positivity, and diplomacy.
This document discusses the interview process from both the interviewer and interviewee perspective. It covers interview preparation, types of interviews, stages of an interview, soft skills, appearance, frequently asked questions, dos and don'ts, and positive and negative approaches during an interview. The goal of an interview is to assess a candidate's qualifications, experience, and skills for a position through communication and interaction between the interviewer and interviewee. Proper preparation is key to making a good impression and highlighting one's strengths.
This document discusses various aspects of communication including definitions, models, barriers, and effective strategies. Some key points:
- Communication is the exchange of information between a sender and receiver through symbols and their meanings. It can be thought of as an action, interaction, or meaning construction process.
- Barriers to communication include physical, psychological, attitudes, biases, and distractions. Overcoming barriers requires clarity, precision, understanding different perspectives, feedback, and using multiple channels.
- Effective communication involves planning, choosing an appropriate medium, removing barriers, active listening, and getting feedback. Good presentation skills are also important.
- Both verbal and nonverbal communication provide meaning. Body language, tone, pacing and
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
Characteristics of successful communication.pptxJeyaprabha8
The document discusses the characteristics of effective communication. It identifies clarity, completeness, conciseness (brevity), and courtesy as basic characteristics. Clarity means avoiding confusing language and ensuring precision. Completeness means providing all necessary information to understand and act on a message. Conciseness is about focusing on the essential content rather than length. Courtesy involves respecting others' culture, values and beliefs. Correctness also contributes to effectiveness through proper grammar and syntax.
Characteristics of successful communication.pptxJeyaprabha8
The document discusses the characteristics of effective communication. It identifies clarity, completeness, conciseness (brevity), and courtesy as basic characteristics. Clarity means avoiding confusing language and ensuring precision. Completeness means providing all necessary information to understand and act on a message. Conciseness is about focusing on the essential content rather than length. Courtesy involves respecting others' culture, values and beliefs. Correctness also contributes to effectiveness through proper grammar and syntax.
The document discusses communication skills training provided by Association For Academic Quality (AFAQ), an independent non-profit organization established to promote education in Pakistan. The training covers key topics like defining communication, different types of communication, components of an effective communication process, characteristics of effective communication, barriers to communication, and tips for improving communication skills. The overall aim of the training is to help education managers develop and enhance their communication abilities.
Historical Perspective, Research in Higher Education
Vincent Carpentier
UCL Institute of Education, University College London, London, UK
Synonyms
The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
Introduction
The engagement with history is an important feature of research in higher education, which has taken various forms and has been driven by various rationales (Lowe 2009). The variety of objectives, methodologies and interpretations is precisely what made the contribution of the historical dimension to the understanding of higher education so valuable although it has not come without its challenges.
Past present and future
Many factors explain why universities alongside other forms of higher education have always been the objects of a strong historical attention. To start with, Hammerstein reminds us that “European universities are the oldest surviving European institutions with the exception of the catholic Church” (1996, p.113).
Past and present
Although the historical perspective often confirms its strong potential to enrich the understanding of higher education, it does not escape from the key debates about the various conceptions of the role of history and its potential uses and misuses. Such debates question whether the use of history to inform the present is desirable or even feasible. The risk of presentism has been debated within most historical fields and the history of higher education is no exception (Hutcheson, 2010). Such controversies had the merits to sound a note of caution for those seeking to conduct or read historical research in higher education. First of all, they remind us of the intrinsic value of historical research in higher education and that “it was perfectly possible for historical explanations to be pursued for its own sake without reference to the claims of social relevance” (Tosh, p. 47). They also incite those seeking to link past and present to be mindful of the danger of a presentist view of history and its consequences in terms of misinterpretations or anachronisms. Those are problematic issues not only in relation to the validity of historical findings but also in relation to the ways findings “travel”, and can sometimes be decontextualized as part of an instrumental and selective use of history by media and policy circles. Acknowledging those limitations does not weaken but strengthens a reasoned approach of history seeking to inform the present. This effort of contextualisation is an integral part of a necessary productive engagement of historians with public policy (Szreter, 2011, p. 222).
2
Periodisations
The difficulty to make sense of such a long history is reflected by the variety of offered historical periodisations of higher education, which mirror the differences in the lens and the thematic chosen. The starting point of such periodization has also always been a recurrent issue. Many researchers like Perkin identified the ri
1. Personality Development and Soft Skills.pptxRashyamRaghani
The document provides guidance on developing effective communication skills and personality through a series of exercises. It recommends writing about one's strengths, weaknesses, and future plans. It also suggests giving speeches and videos on abstract topics and interview questions. Effective communication involves transmitting messages clearly, listening, adapting to situations, and establishing trust through positive body language and language skills. Developing these skills can strengthen one's personality and ability to express themselves.
Effective communication is a two-way process of sending and receiving messages. It requires understanding the audience and context. The key aspects of effective communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Barriers to effective communication can occur at different stages and include issues like lack of skills, distractions, conflicting messages, and inadequate feedback. Overcoming barriers requires strong communication skills, cultural sensitivity, checking for understanding, summarizing, asking questions, using simple words, and engaging the audience. Listening is a crucial part of communication and involves hearing, comprehending, analyzing, evaluating, and remembering. Active listening techniques include paraphrasing, summarizing, challenging ideas respectfully, and seeking
This document provides an introduction to communication skills. It defines communication and discusses the communication cycle. There are four types of workplace communication: downward communication which provides instructions from managers to employees; upward communication which provides feedback from employees to managers; lateral communication between peers; and the grapevine which fills in gaps in official communication. Effective communication is essential in the workplace to share information, provide feedback, and ensure coordination between employees.
This document provides an introduction to communication skills. It defines communication and discusses the communication cycle. There are four types of workplace communication: downward communication which provides instructions from managers to employees; upward communication which provides feedback from employees to managers; lateral communication between peers; and the grapevine which fills in gaps in official communication. Effective communication is essential in the workplace to share information, provide feedback, and ensure coordination between employees.
Effective communication requires understanding between parties. The communication process involves a sender encoding a message that is sent through a channel and decoded by a receiver. Feedback is important to ensure understanding occurred. Barriers like noise, selective perception, and differing perspectives can interfere with clear communication. Key aspects of strong communication include listening skills, presenting information effectively, and providing constructive feedback.
Effective communication skills are important for many reasons. Some key barriers to effective communication include perceptual barriers, where people make incorrect assumptions, emotional barriers like pride or anger that prevent open communication, and cultural barriers as different cultures have different communication styles. Overcoming barriers requires understanding different perspectives, listening actively, and adapting one's communication style to different audiences.
The document discusses effective communication and its importance. It defines effective communication as communication that produces the intended result. It outlines the 7Cs of effective communication as completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Barriers to effective communication include lack of listening skills, cultural insensitivity, and not checking for understanding. The document emphasizes the importance of listening in communication and provides techniques for active listening such as paraphrasing, summarizing and asking questions.
This document discusses effective communication and its importance. It defines effective communication as a two-way process of sending the right message to the right person. It outlines the 7Cs of effective communication: completeness, conciseness, consideration, clarity, concreteness, courtesy and correctness. Barriers to effective communication include lack of skills, sensitivity and knowledge as well as distractions. The document also discusses listening as a key part of communication and provides techniques for active listening such as paraphrasing, summarizing and questioning.
Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood clearly. It builds and maintains relationships, trust, understanding, and encourages innovation while reducing conflict. To be an effective communicator, messages should be complete, concise, considerate of the audience, clear, concrete, courteous, correct, and timely. Effective communication is important for managers, builds teams, and improves customer satisfaction.
This document discusses communication and provides information on key concepts related to communication including content, meaning, process, principles, functions, and barriers. It begins by defining communication and describing the most common ways to communicate including speaking, body language, writing, and visuals. It then covers the basic model of communication and seven principles of communication including completeness, conciseness, consideration, concreteness, clarity, correctness, and courtesy. The document also discusses the functions of communication and barriers to effective communication such as physical, language, psychological, tangible differences, intangible differences, and distortion barriers.
The document outlines the objectives and key aspects of a communication training program. The objectives include identifying responsible communication, exploring verbal and non-verbal communication, establishing rapport, and comparing questioning styles. It also discusses defining communication, the 7 C's of effective communication, barriers to communication, and techniques for active listening. Overall, the document provides an overview of the content to be covered in a communication skills training.
Manifesting your dreams and goals is a powerful way to transform your life. By harnessing the power of positive thinking, visualization, and strategic planning, you can turn your aspirations into reality. This guide will help you understand the principles of manifestation and provide actionable steps to help you achieve your dreams and goals.
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Business communication skills
1.
2. Food for thought
When I have talked in anger,
And my cheeks were flaming red,
I have always uttered something,
Which I wish I had not said.
3. What we aim to learn
• To understand and appreciate the process of communication as
an important constituent of the professional effectiveness
• To understand oneself and improve interpersonal skills
• Exposure to communication concepts
• Diagnose and circumvent barriers to communication
• To gain confidence and honing presentation skills
4.
5. Communication is a series of experience of
Hearing
Smell
Seeing
TouchTaste
6. What is Communication
• Communication is an exchange of information from
the sender to the receiver with the message being
understood as intended by the sender
Idea
Decode Idea
Listens
Reads
Observes
Speaks
Writes
Acts
Draws Words
Actions
Pictures
Numbers
Encode
Symbols
The receiver
Sender
7. Importance Of Communication
• Organizational / Functional:
greater information access and awareness
• Improves coordination:
reduces logical gaps
• Encourages cooperation:
helps bring everyone in the mainstream
• Gives a direction:
to tasks and activities
• Morale and empowerment
8. • Decision making aid
• Speeds up the organizational processes
• Better focus on customer requirements
• Generates a greater sense of organizational commitment
and involvement
• A problem solving tool:
by clarity, preciseness and feedback
….. Importance Of Communication
9. Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
10. Barriers to Communication
• A barrier reduces or changes the quality of
the message being transmitted
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Barriers in Superiors
11. Semantic Barriers
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialist’s language
12. Emotional Or Psychological Barriers
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
14. Personal Barriers
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive
15. How to overcome the barriers
For the sender
• Be clear about the message to be
sent
• Be precise and to the point
• Do not be verbose
• Use a language understandable
to the receiver
• Write the message if required
• Request a feedback to ensure
receipt of message
For the receiver
• Be attentive
• Concentrate on the message
• Ask for clarifications wherever
required
• Listen objectively
• ‘Listen’ for body
language
• Make notes if required
16. Flow of communication
At the workplace
* Upward
From employee to superior
* Downward
From superiors to the employee
* Lateral
From one employee to another
17. Medium of Communication
• Memos
• E-mails
• Notices
• Company circulars
• In-house magazines
• Oral instructions
18. EFFECTIVE COMMUNICATION
1. Plan your communication
• maintain clarity of purpose “why”,
• maintain clarity of idea, “what”.
2. Choose the medium
• language
• style
• semantics
19. …. Effective Communication
3. Remove barriers ……. build gateways
DO’s DON’Ts
seek first to understand Remove all prejudices
and then to be understood Overcome any distractions
empathize with other people Reduce length of
values, beliefs, needs & sentiments communication channel
use a common language
clarify ideas before communicating
20. ….. Effective Communication
4. Active Listening
• Listen with an open mind
• Make an effort to understand
• Empathize ……..reflect understanding
• Be aware of what is said and what is not said
• Don’t jump to conclusions……draw conclusions
5. Feedback
• Check for accurate receipt of message
• Check action/outcome in relation with the intent of the
message.
• Improve/alter message, if required.
21.
22. Listening : A lost art
Why do we not listen?
• actions speak louder than words
• Seeing is easier than listening
• Visual medium is powerful
We hear but don’t listen
look but don’t see
23. The Art of Listening
Listening : an important human skill
• indispensable for superiors
• gets you respect, love and fame
• shows that you care for and respect others
• not listening could be psychologically upsetting for the
other person
• you can’t fake listening
• the higher you go, the more you have to listen
• it is a rare skill
24. What it takes to be a good listener
• Ability to concentrate
• genuine desire to understand the other persons point of
view
• Sensitivity to needs, emotions and body language
• Humility: “You might have a point of view and I respect
you”
• A belief that other people are important and worth
listening to.
25. How to be a good listener
• Know your power as a listener
• Ask questions
• Reflect feelings
• Let your body give reassuring messages
• Know your prejudices
• Avoid making snap judgments
• Avoid anger
26. The Art of Listening
Poor Listeners
• The fidget : “Why are you telling me ?”
• The aggressive listener : tries too hard and as a result scares
people.
• The pseudo - intellectual : hears only ideas and not the emotions
behind them
• The passive listener : :I agree with whatever you say”
• The inaccurate listener :”I can’t concentrate”
27.
28. Official Communication
1. Flow : vertical/horizontal/cross
2. Content : top-down are in the form of orders or directives
bottom-up are in the form of feedback or
complaints
3. Through a proper channel : Who is the end audience? Who
should know first ? What should the network be ?
4. “Information is power”. One who has the authority to
communicate is considered powerful.
29. Communication Ethics
If intimation is power, and if we have information, then we must
respect and handle our communication with restraint.
Key Points:
• maintain confidentiality -
confidential information is trust reposed
Confidential information is trust betrayed
• certain information is `need to know’ - the job demands it,
certain information is `desire to know’ - it may help in my job,
and certain information is `desirable to know’, it may increase
my power, fame and status.
• Gossiping or bitching - is like `stabbing in the back’
30. …. Communication Ethics
• Ownership of information - Permission of the owner is a must
before using it.
• Knowledge of information vs. use of information - having
information does not mean you can use it.
• Communication must flow through a proper channel - cutting
across a channels causes heartburns, hurt and misunderstandings
• Timing and place - be careful and sensitive to it.
31. Written Communication
Written communication as compared to oral communication is at
a disadvantage because of the absence of non-verbal gestures,
voice variation and physical expressions. This as a result
increases the importance of clarity and accuracy of the content
of our written message. To have effective written
communication, certain steps and guidelines may help.
32. Plan
Keep it short and simple
Write it
Edit your writing
The steps
(Your communication)
(Brevity and precision)
(Commit it on paper)
(Check for corrections)
33. Steps
Step 1. Plan
Like nearly any activity, written communication too requires
a plan and a structure. Certain thins must be clearly ascertained, like,
Sender : From whom is the communication starting ?
Receiver : Who is the end receiver/audience of the written
communication?
Purpose : Why are we making the communication ?
What is the expected outcome I.e What do expect the receiver to do ?
These questions when answered and related will help us understand
and design the path, requirements and the construction of the message.
34. Step 2. Keep it Short & Simple (K.I.S.S.)
The Structure of the content of the message must be,
• Brief: Brevity and simplicity avoids any confusion in
understanding the message.
• Specific : Only the issue or matter in question must be
addressed. Other unrelated matters must not be included as
it might decrease the significance of the main topic.
• Sequence:The flow of or written communication must follow a
logical and stepwise format.
35. Step 2. Keep it Short & Simple (K.I.S.S.)
The Structure of the content of the message must be,
• Short Sentences : They facilitate easy and correct understanding
of the message.
• Simple usable words : Everyday used words maintain the
harmony and expression of our communication.
• Facts and Figures ; They help to give our communication
objectivity. Relying on unclear, subjective assumptions and
expectations blurs the message.
36. • Meaning of the facts
Supporting data and clarification of the facts would help in the
clarity of our communication.
• Suit it to the audience
One message may need different degrees of explanations.
This depends on the context, frame of reference and
understanding capability of the receiver in question. We must
explain and elaborate our message depending on the
receiver.
37. • Call for action
Our written communication should look for expected action to
be taken based on it.
• Request feedback
Our written communication must call for acknowledgment of
receipt of information.Supporting the acknowledgment must
be specific feedback on how the communication has been
understood.
38. Step 3. Write It
Once we have done the above, we could proceed to actually
writing our communication on paper, bearing a few things in
mind.
• Double spacing to improve readability,as used on this page.
• Use of paragraph to make the communication more logical
and understandable.
• Neat, uniform handwriting, in case it is not typed or printed.
39. Step 4. Edit your writing
Effective editing is another step towards good writing. The key
points to remember during editing are,
• Edit your draft as brutally as if it was someone else’s copy.
• Edit your draft from the readers point of view
• Be specially critical of the first few paragraphs
40. Step 4. Edit your writing (cont.)
• Look out for problems in any section you wrote when you were
bored or tired.
• Carefully study the content of your draft details, flow, forgotten
points, unrelated issues etc.
• Edit for brevity and clarity
• Read aloud for style and tone
• Edit again
41. Body Language
• Interpreting body language is vital in any communication process
• Observe the body movements and postures
• Match the other person’s language
42. Managerial requirements for
communication
A. Managerial communication skills are used for:
• Work facilitation
• To inform, instruct and guide
• Interpreting employee non verbal communication
• Motivating subordinates
• Breaking employee barriers and mindsets
• Developing better interpersonal relations
• As a ‘bridge’ between subordinates and superiors
43. Superior Manager Subordinate
Peers
B. What needs to be communicated
Information/ Attitudes
Data + Values
Moods
Emotions
C. The communication linkages
44. • Practice active listening, listen for facts and feelings, content and
intent.
• Identify barriers to good listening - and knock them down.
• Guide conversations with "open" and "closed" questions.
• Defuse difficult situations; encourage participation;
• Build empathy and check understanding.
• Read and use body language effectively.
• Speak effectively and persuasively.
Some final guidelines
45. • Concepts, importance, barriers and ways to
overcome them
• Types, medium, gateways to communication
• Effective Communication – how to achieve
• Listening – importance, effective listening
• Feedback – importance, how to receive
• Organizational communication, memos
• Communication Ethics
• Written Communication – steps
• Body Language - Types
Summarizing……