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Observation Report
     Process
      (ORP)




      UNCLASSIFIED   Nov 2006 WJW
Information
The OR process is being rolled out across the whole
of XXXXXX and XXXXXX.
The OR process will replace the AE level zero’s.
The OR data is a part of the KPI’s and is reported in
to various parties.
The OR process is a part of the Target Zero
Campaign.




                   UNCLASSIFIED                    Nov 2006 WJW
Purpose
The purpose of the OR process is to engage all
employees in the observation of work in progress so
that the maximum number of persons are involved in
the ESH monitoring and observation process.




                  UNCLASSIFIED                 Nov 2006 WJW
What is the AOR Process?

The OR is a proactive process designed to
identify and document, safe and unsafe
actions/conditions through management,
supervisory and employee involvement.
It reinforces safe actions, modifies/corrects
unsafe actions/conditions via data feedback and
training, and assures that corrective actions
have been taken for any identified deficiencies.
The data gathered through this process is/can
be used as a leading indicator to improve the
overall ESH programme.

                 UNCLASSIFIED                   Nov 2006 WJW
Conducting Observations (1)
May be conducted by individuals or teams of workers.
Observers will monitor work in progress for safe or unsafe
acts/conditions.
Observations can include any number of workers for any
length of time or workplace conditions.
Unsafe acts/conditions should be discussed and resolved
on the spot, if possible. Safe work practices should
likewise be identified and positively reinforced through
compliment and praise.
If imminent danger situations are encountered, work must
be immediately stopped and workers removed from the
hazard, the hazard abated, and a thorough investigation
conducted.




                   UNCLASSIFIED                        Nov 2006 WJW
Conducting Observations (2)
Observations shall be recorded on the
Assurance Observation Report form.
Those submitting ORs are required to sign them
in case of follow up.
Names of workers, who might be involved with
unsafe acts/conditions, are not to be recorded in
the OR.
ORs can be submitted via a drop box, ESH
Department or nominated person.



                UNCLASSIFIED                  Nov 2006 WJW
Types of Observations

Casual – no set agenda, past training/experience,
incorporate safety into what you are seeing
Special or Focus – specific items or tasks
Formal – a team approach with checklist




                 UNCLASSIFIED                Nov 2006 WJW
Reaction

Is it important to come away from each
observation with an outcome?
Is how you react to observations as important as
the fact that you do react?
Why is it important for supervision to put “teeth”
into reactions?
Does setting high standards discourage workers?
Should you ever change standards?



              UNCLASSIFIED                   Nov 2006 WJW
Communication

Is it only necessary to communicate when
problems or violations are noted?
Could being too direct with an employee be
counter productive?
Should you let employees know you’ll be back
to observe again?




             UNCLASSIFIED                  Nov 2006 WJW
Follow Up

Why is follow up key to consistent results?
What message does a lack of follow-up send
to employees?
Is it okay to ask someone else to follow up for
you?




              UNCLASSIFIED                    Nov 2006 WJW
Why do we need to undertake
      observations?

                    Fatality

                     Major

                   + 3 Day
                 Days Away
          Restricted Days/Light Duties

            Medical Treatment
                  First Aid
               Near Misses
         Unsafe Acts/Conditions

               UNCLASSIFIED              Nov 2006 WJW
How Accidents Happen


   Basic            Indirect             Direct
   Cause            Cause                Cause          Accident             Loss




Organizational   Lack of:            • Unsafe Act   •   Undesired,       •   Death
Failure to:      • Training          • Unsafe            Unplanned       •   Injury
• Plan           • Resources            Condition        Event Which     •   Lost Time
• Direct         • Belief                                Disrupts Work   •   Lost Productivity
• Organize       • Combined with                         Activity        •   Loss of Client
• Control          Other Factors                                               Goodwill
  Human and        Such as:                                              •   Economic Loss
  Material          Morale                                               •   Legal Penalties
  Resources          Peer Pressure
                    Awareness




                         UNCLASSIFIED                                          Nov 2006 WJW
Analyses of Cause(s) (1)


Direct Causes are typically:
    Unsafe acts or
    Unsafe conditions




                UNCLASSIFIED   Nov 2006 WJW
Analyses of Cause(s) (2)

Indirect causes can be:
   Lack of training (knowledge, understanding,
   perception of risk),
   Lack of resources (time, material, personnel),
   and/or
   Lack of belief (confidence, commitment, or
   reinforcement by supervision)
   Combined with other factors, such as poor
   morale, peer pressure, inattention, etc.




                UNCLASSIFIED                    Nov 2006 WJW
OR Example (1)
Observation Report
Date: 20/09/06           Time: 12:30
Project, Building or Area: ???????


Observation: Operative installing cabin from SGB. Single operative and HIAB Driver.
          No assistance using ladder, no 3 point contact, not tied or footed.
Immediate Corrective Action: Operative assisted in completing the task with
                               additional man power.
Indirect Cause: LR/D


Corrective Action: Speak with contractor to ensure that they have sufficient
     personnel to undertake task safely.


Further Action or Help Needed: Letter raised to PC regarding concerns over
     supervision.
Observer: xxxxxx
Company: xxxxxx




                            UNCLASSIFIED                                       Nov 2006 WJW
OR Example (2)
Observation Report
Date: 26/09/06          Time: 16:55
Project, Building or Area: ?????


Observation: Person observed trying to unblock shredder whilst shredder was still
    switched on.
Immediate Corrective Action: Shredder power switched off on machine and at wall.


Indirect Cause: LB/C


Corrective Action: Advised person to ensure machine is switched off before opening
     door to unblock it.


Further Action or Help Needed: N/A
Observer: xxxxx
Company: ????




                          UNCLASSIFIED                                     Nov 2006 WJW
Metrics (1)

          Top 5 SOR's Focus Areas - Up to 14/11/06
   Barricades / Sign / Tags
             34
                                               Housekeeping 54




Vehicles / Mobile
 Equipment 51
                                                 Fall Prevention /
                                                  Protection 54




               Personal Protective
                 Equipment 95




                                UNCLASSIFIED                         Nov 2006 WJW
Benefits of OR Programme
Promotes interaction between people.
Allows you to give, and, for workers to get on the spot
feedback
Intervenes before an unsafe practice becomes an injury
Immediate correction of unsafe observations
Data collected allows the team to focus on areas for
improvement.
Records positive safe actions.
Gives you a true picture of where your safety performance
is really at.




                  UNCLASSIFIED                            Nov 2006 WJW
QUESTIONS?


   UNCLASSIFIED   Nov 2006 WJW

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Behaviour Observation Process

  • 1. Observation Report Process (ORP) UNCLASSIFIED Nov 2006 WJW
  • 2. Information The OR process is being rolled out across the whole of XXXXXX and XXXXXX. The OR process will replace the AE level zero’s. The OR data is a part of the KPI’s and is reported in to various parties. The OR process is a part of the Target Zero Campaign. UNCLASSIFIED Nov 2006 WJW
  • 3. Purpose The purpose of the OR process is to engage all employees in the observation of work in progress so that the maximum number of persons are involved in the ESH monitoring and observation process. UNCLASSIFIED Nov 2006 WJW
  • 4. What is the AOR Process? The OR is a proactive process designed to identify and document, safe and unsafe actions/conditions through management, supervisory and employee involvement. It reinforces safe actions, modifies/corrects unsafe actions/conditions via data feedback and training, and assures that corrective actions have been taken for any identified deficiencies. The data gathered through this process is/can be used as a leading indicator to improve the overall ESH programme. UNCLASSIFIED Nov 2006 WJW
  • 5. Conducting Observations (1) May be conducted by individuals or teams of workers. Observers will monitor work in progress for safe or unsafe acts/conditions. Observations can include any number of workers for any length of time or workplace conditions. Unsafe acts/conditions should be discussed and resolved on the spot, if possible. Safe work practices should likewise be identified and positively reinforced through compliment and praise. If imminent danger situations are encountered, work must be immediately stopped and workers removed from the hazard, the hazard abated, and a thorough investigation conducted. UNCLASSIFIED Nov 2006 WJW
  • 6. Conducting Observations (2) Observations shall be recorded on the Assurance Observation Report form. Those submitting ORs are required to sign them in case of follow up. Names of workers, who might be involved with unsafe acts/conditions, are not to be recorded in the OR. ORs can be submitted via a drop box, ESH Department or nominated person. UNCLASSIFIED Nov 2006 WJW
  • 7. Types of Observations Casual – no set agenda, past training/experience, incorporate safety into what you are seeing Special or Focus – specific items or tasks Formal – a team approach with checklist UNCLASSIFIED Nov 2006 WJW
  • 8. Reaction Is it important to come away from each observation with an outcome? Is how you react to observations as important as the fact that you do react? Why is it important for supervision to put “teeth” into reactions? Does setting high standards discourage workers? Should you ever change standards? UNCLASSIFIED Nov 2006 WJW
  • 9. Communication Is it only necessary to communicate when problems or violations are noted? Could being too direct with an employee be counter productive? Should you let employees know you’ll be back to observe again? UNCLASSIFIED Nov 2006 WJW
  • 10. Follow Up Why is follow up key to consistent results? What message does a lack of follow-up send to employees? Is it okay to ask someone else to follow up for you? UNCLASSIFIED Nov 2006 WJW
  • 11. Why do we need to undertake observations? Fatality Major + 3 Day Days Away Restricted Days/Light Duties Medical Treatment First Aid Near Misses Unsafe Acts/Conditions UNCLASSIFIED Nov 2006 WJW
  • 12. How Accidents Happen Basic Indirect Direct Cause Cause Cause Accident Loss Organizational Lack of: • Unsafe Act • Undesired, • Death Failure to: • Training • Unsafe Unplanned • Injury • Plan • Resources Condition Event Which • Lost Time • Direct • Belief Disrupts Work • Lost Productivity • Organize • Combined with Activity • Loss of Client • Control Other Factors Goodwill Human and Such as: • Economic Loss Material Morale • Legal Penalties Resources Peer Pressure Awareness UNCLASSIFIED Nov 2006 WJW
  • 13. Analyses of Cause(s) (1) Direct Causes are typically: Unsafe acts or Unsafe conditions UNCLASSIFIED Nov 2006 WJW
  • 14. Analyses of Cause(s) (2) Indirect causes can be: Lack of training (knowledge, understanding, perception of risk), Lack of resources (time, material, personnel), and/or Lack of belief (confidence, commitment, or reinforcement by supervision) Combined with other factors, such as poor morale, peer pressure, inattention, etc. UNCLASSIFIED Nov 2006 WJW
  • 15. OR Example (1) Observation Report Date: 20/09/06 Time: 12:30 Project, Building or Area: ??????? Observation: Operative installing cabin from SGB. Single operative and HIAB Driver. No assistance using ladder, no 3 point contact, not tied or footed. Immediate Corrective Action: Operative assisted in completing the task with additional man power. Indirect Cause: LR/D Corrective Action: Speak with contractor to ensure that they have sufficient personnel to undertake task safely. Further Action or Help Needed: Letter raised to PC regarding concerns over supervision. Observer: xxxxxx Company: xxxxxx UNCLASSIFIED Nov 2006 WJW
  • 16. OR Example (2) Observation Report Date: 26/09/06 Time: 16:55 Project, Building or Area: ????? Observation: Person observed trying to unblock shredder whilst shredder was still switched on. Immediate Corrective Action: Shredder power switched off on machine and at wall. Indirect Cause: LB/C Corrective Action: Advised person to ensure machine is switched off before opening door to unblock it. Further Action or Help Needed: N/A Observer: xxxxx Company: ???? UNCLASSIFIED Nov 2006 WJW
  • 17. Metrics (1) Top 5 SOR's Focus Areas - Up to 14/11/06 Barricades / Sign / Tags 34 Housekeeping 54 Vehicles / Mobile Equipment 51 Fall Prevention / Protection 54 Personal Protective Equipment 95 UNCLASSIFIED Nov 2006 WJW
  • 18. Benefits of OR Programme Promotes interaction between people. Allows you to give, and, for workers to get on the spot feedback Intervenes before an unsafe practice becomes an injury Immediate correction of unsafe observations Data collected allows the team to focus on areas for improvement. Records positive safe actions. Gives you a true picture of where your safety performance is really at. UNCLASSIFIED Nov 2006 WJW
  • 19. QUESTIONS? UNCLASSIFIED Nov 2006 WJW
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