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OBSERVATION
&
REPORT WRITING
Learning Objectives
 Observation techniques
 Five Senses
 Field note-taking - prerequisite to good reporting
 Report elements: the six interrogatives
 (who, what, when, where, why, and how)
 Characteristics of a good report
 (clear, neat, complete, brief, accurate, prompt)
 Procedure (outline, draft, final product)
 Importance of proofreading
OBSERVATION SKILLS FOR
PROFESSIONAL SECURITY OFFICERS
 As a security officer, you are the “eyes and
ears” of the client.
 You are hired to notice and report anything
unusual at the site you are guarding.
OBSERVATION
 “Observation” is awareness of surroundings
through the maximum employment of the senses.
 Expert observation enables one to recognize and
recall any object or situation accurately and
completely.
Process OF OBSERVATION
OBSERVATION IS A PROCESS THAT INCLUDES:
NOTICING
Becoming aware of something through the use of your five
senses.
INTERPRETING
Organizing the information into something meaningful.
RECALLING
Remembering the information and being able to access it
when you need to.
Memory
THE ACT OF RECALLING INFORMATION
 Your memory skills, like your muscles, grow the
more they are used.
 Therefore, you should incorporate memory
exercises into your everyday life.
improving memory
TO IMPROVE YOUR MEMORY,
PRACTICE THESE SKILLS:
Concentration
Association
Repetition
• Sex-male/female
• Age- +/- Five years
• Race- black, white,
Hispanic, etc.
• Height- +/- two inches
• Weight- +/- 20 pounds
• Build- slight, heavy,
muscular etc.
• Hair- color, style
• Eyes- color, shape,
glasses
• Teeth- missing,
chipped
• Scars- tattoos,
brandings, marks
• Mannerisms- use of
hands, face
• Changeable
characteristics-
clothing, facial hair
Methods of Description
PEOPLE
VEHICLES
CAN BE DESCRIBED USING
THE ACRONYM SCREAM
1.Type (T is for Target) – i.e. van, truck, motorcycle
Size (compact, sedan, full-size, etc.)
Color
Registration (Tag/License Plate Number)
Extras (roof rack, spots, tow hitch, etc.)
Age/Condition
Make/Model
ACTIVITIES
CAN BE DESCRIBED USING
THE ACRONYM A.L.E.R.T.S.
Activity
Location
EMS
Response
Time
Suspect
Methods of Description
 As a professional, you should constantly be
alert for suspicious:
Vehicles
People
Circumstances
YOU MUST CONSTANTLY BE AWARE OF
YOUR ENVIRONMENT OR
“SITUATION” AND BE PREPARED!
“SITUATIONAL AWARENESS”
Field Notebook
SHOULD BE:
• Small enough to carry easily
• Large enough for easy writing
• Protected by adequate cover
Field Notebook
PURPOSES OF A FIELD NOTEBOOK
• Portable directory of contact and emergency
names and phone numbers.
• Write down details of an incident or observation.
• Refreshes your memory.
• Assist in writing incident reports.
• Investigative aid.
• An indication of officer’s work and competence
Field Notebook
SHOULD CONTAIN PHONE NUMBERS OF:
• Security Headquarters / Field
Office
• Local Police, Fire, EMS Non-
Emergency Numbers
• Local hospital
• Security Supervisors
• Client Supervisors
• On Call Maintenance Personnel
Field Notebook
Report Writing
REPORT PREPARATION
1. Gather the information
2. Record the information
3. Organize the information
4. Write the report
5. Evaluate the report.
Report Writing
 Whether handwritten or printed, the reader
must be able to understand what is written; it
must be easily read by others.
REPORTS MUST BE NEAT/LEGIBLE
Report Writing
EVERY REPORT
SHOULD INCLUDE:
• Reporting officer’s
name, date, shift start
and end times, location
• Summary
• Follow-up actions still
pending
Report Writing

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Florida Security Training - Report Writing & Observation Class

  • 2. Learning Objectives  Observation techniques  Five Senses  Field note-taking - prerequisite to good reporting  Report elements: the six interrogatives  (who, what, when, where, why, and how)  Characteristics of a good report  (clear, neat, complete, brief, accurate, prompt)  Procedure (outline, draft, final product)  Importance of proofreading
  • 3. OBSERVATION SKILLS FOR PROFESSIONAL SECURITY OFFICERS  As a security officer, you are the “eyes and ears” of the client.  You are hired to notice and report anything unusual at the site you are guarding.
  • 4. OBSERVATION  “Observation” is awareness of surroundings through the maximum employment of the senses.  Expert observation enables one to recognize and recall any object or situation accurately and completely.
  • 5. Process OF OBSERVATION OBSERVATION IS A PROCESS THAT INCLUDES: NOTICING Becoming aware of something through the use of your five senses. INTERPRETING Organizing the information into something meaningful. RECALLING Remembering the information and being able to access it when you need to.
  • 6. Memory THE ACT OF RECALLING INFORMATION  Your memory skills, like your muscles, grow the more they are used.  Therefore, you should incorporate memory exercises into your everyday life.
  • 7. improving memory TO IMPROVE YOUR MEMORY, PRACTICE THESE SKILLS: Concentration Association Repetition
  • 8. • Sex-male/female • Age- +/- Five years • Race- black, white, Hispanic, etc. • Height- +/- two inches • Weight- +/- 20 pounds • Build- slight, heavy, muscular etc. • Hair- color, style • Eyes- color, shape, glasses • Teeth- missing, chipped • Scars- tattoos, brandings, marks • Mannerisms- use of hands, face • Changeable characteristics- clothing, facial hair Methods of Description PEOPLE
  • 9. VEHICLES CAN BE DESCRIBED USING THE ACRONYM SCREAM 1.Type (T is for Target) – i.e. van, truck, motorcycle Size (compact, sedan, full-size, etc.) Color Registration (Tag/License Plate Number) Extras (roof rack, spots, tow hitch, etc.) Age/Condition Make/Model
  • 10. ACTIVITIES CAN BE DESCRIBED USING THE ACRONYM A.L.E.R.T.S. Activity Location EMS Response Time Suspect Methods of Description
  • 11.  As a professional, you should constantly be alert for suspicious: Vehicles People Circumstances YOU MUST CONSTANTLY BE AWARE OF YOUR ENVIRONMENT OR “SITUATION” AND BE PREPARED! “SITUATIONAL AWARENESS”
  • 13. SHOULD BE: • Small enough to carry easily • Large enough for easy writing • Protected by adequate cover Field Notebook
  • 14. PURPOSES OF A FIELD NOTEBOOK • Portable directory of contact and emergency names and phone numbers. • Write down details of an incident or observation. • Refreshes your memory. • Assist in writing incident reports. • Investigative aid. • An indication of officer’s work and competence Field Notebook
  • 15. SHOULD CONTAIN PHONE NUMBERS OF: • Security Headquarters / Field Office • Local Police, Fire, EMS Non- Emergency Numbers • Local hospital • Security Supervisors • Client Supervisors • On Call Maintenance Personnel Field Notebook
  • 17. REPORT PREPARATION 1. Gather the information 2. Record the information 3. Organize the information 4. Write the report 5. Evaluate the report. Report Writing
  • 18.  Whether handwritten or printed, the reader must be able to understand what is written; it must be easily read by others. REPORTS MUST BE NEAT/LEGIBLE Report Writing
  • 19. EVERY REPORT SHOULD INCLUDE: • Reporting officer’s name, date, shift start and end times, location • Summary • Follow-up actions still pending Report Writing
  翻译: