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Presented by:
Michael Kramer
Calibration Program Manager
Perry Johnson Laboratory Accreditation, Inc.
26-April-2021
This webinar is being recorded and will be available in it’s entirely
on the Perry Johnson Laboratory Accreditation Website.
www.pjlabs.com
Go to the link for recorded webinars.
Duration of webinar is set for one hour.
You can type any questions directly into your webinar box; We will
review them at the conclusion of today’s session;
ISO/IEC 17025:2017 defines partiality
Impartiality - presence of objectivity
Note 1 to entry: Objectivity means that conflicts of interest do not
exist, or are resolved so as not to adversely influence subsequent
activities of the laboratory .
Note 2 to entry: Other terms that are useful in conveying the
element of impartiality include “freedom from conflict of
interests”, “freedom from bias”, “lack of prejudice”, “neutrality”,
“fairness”, “open-mindedness”, “even-handedness”,
“detachment”, “balance”
In earlier versions of ISO/IEC 17025 the issue of a laboratory´s
impartiality has not been a big issue. In ISO 17025:2005 ,
impartiality is only mentioned in notes and conflict of interest is
only mentioned once. However, ISO/IEC 17025:2017 there is a
new section 4.1 dealing with impartiality . It is therefore now
more important for laboratories to show how they have handled
the issue about impartiality.
Wikipedia defines as;
Impartiality is a principle of justice holding that decisions should
be based on objective criteria, rather than on the basis of bias,
prejudice, or preferring the benefit to one person over another for
improper reasons
ISO/IEC 17025:2017 requirements Sec 4.1 “Impartiality”
4.1.1 Laboratory activities shall be undertaken impartially and
structured and managed so as to safeguard impartiality.
• It is therefore now more important for laboratories to show
how they have handled the issue about impartiality
• The laboratory shall be responsible for the impartiality of its
laboratory activities
• Laboratories activities extend beyond the testing or calibration
activities. It also incorporates activities such as internal
auditing, procurement, or maintenance;
Shall be Structured and Managed as to Safeguard Impartiality
Laboratory operations should not be influenced by other areas of an organization that
may have a different agenda which may risk the integrity of the results produced by the
laboratory.
There should be a clear separation of the responsibilities of the laboratory personnel
from those of the personnel employed in the other functions. This should be
established by organizational identification and the reporting methods of the laboratory
operations within the parent organization.
The personnel involved in laboratory activities shall not engage in any activities that
may conflict with their independence of judgment and integrity in relation to their
laboratory duties In particular, they should not be engaged in the design, manufacture,
supply, installation, use or ownership of the items tested or calibrated.
Common Ownership
Risk may have to be reduced by the following:
• Producing a barrier showing how ownership has no influence on
results.
• Common ownership appointees on the boards or equivalent of the
organizations, except where these have functions that have no
influence on the outcome of laboratory results. This may be an
appointee to the board who will overview how the company is
managed but will not be involved in any decision-making regarding
laboratory operations.
• Directly reporting where this cannot influence the outcome of
laboratory results
4.1.2 The laboratory management shall be committed to impartiality.
This may be demonstrated by:
• Have a special impartiality policy or involve a statement about
impartiality in the quality policy;
• Discuss impartiality on the management review and to include the
discussions and decisions in the minutes of meeting;
• Documented training and agreement of staff, including the top
management, on potential threats to impartiality;
4.1.3 The laboratory shall be responsible for the impartiality of its
laboratory activities and shall not allow commercial, financial or
other pressures to compromise impartiality.
• Puts the responsibility on the laboratory;
• Safeguards should be put in place;
Safeguards may include prohibitions, restrictions, disclosures,
policies, procedures, practices, standards, rules, institutional
arrangements, and environmental conditions
4.1.4 The laboratory shall identify risks to its impartiality on an
on-going basis. This shall include those risks that arise from its
activities, or from its relationships, or from the relationships of its
personnel. However, such relationships do not necessarily present
a laboratory with a risk to impartiality.
NOTE A relationship that threatens the impartiality of the
laboratory can be based on ownership, governance, management,
personnel, shared resources, finances, contracts, marketing
(including branding), and payment of a sales commission or other
inducement for the referral of new customers, etc
Identifying risks to impartiality
• The laboratory shall make a risk analyses.
• Should be incorporated in contract reviews (to identify if there
is risk connected to the customer or the activity)
• Management reviews, internal audits and performance review
can provide inputs to identify any potential risk to personnel.
• Since this shall be an ongoing activity it is important to
identify changes in the laboratories activities that may become
a risk. Even if there are no changes in the laboratories activities
the impartiality risk analyses should at least be reviewed during
the management review.
Create Awareness
Threats and inducements aimed at laboratory operations may
represent serious risks to impartiality. Threats and inducements
may originate from inside or outside the organization and may
happen at any time. All personnel having an influence on
laboratory results should be aware of the responsibility to act
impartially, be involved accordingly in the laboratory’s
impartiality measures and have appropriate access to provide
records as issues arise. The accredited laboratories analysis of
risks to impartiality should include details of the responses to
such risks
4.1.5 If a risk to impartiality is identified, the laboratory shall be able to
demonstrate how it eliminates or minimizes such risk.
• Can eliminate or reduce to an acceptable level (risk mitigation);
• The laboratory should be able to show how it has handled the issue of
impartiality so these activities should be documented;
Examples may include:
• Change the personnel if the initial personnel are compromised
• Letting other parts of the laboratory perform the test if the initial part
is compromised
• Employment contract update
• Quarantine time ; For example In the instance that staff has received
additional payment for the recruitment of a new client, then they are
not permitted to be involved in testing or calibration within one year
of this additional payment for this client.
• Additional requirement specific to risk 8.5 “Actions to address risks
and opportunities;
RISK REVIEW EVALUATION AND DETAILS OF ANY NECESSARY MITIGATION
Does some impartiality risk exist? Yes No
If "No" then no further action required.
If "Yes" (some impartiality risk exists):
Can all the impartiality risks be mitigated? Yes No
If "no" - services cannot be offered until all impartiality risks are mitigated
If "yes" complete details of how the risks will be mitigated.
Impartiality also appears:
6.2 Personnel
6.2.1 All personnel of the laboratory, either internal or external,
that could influence the laboratory activities shall act impartially,
be competent and work in accordance with the laboratory's
management system.
8.2 Management system documentation
8.2.2 The policies and objectives shall address the competence,
impartiality and consistent operation of the laboratory.
Confidentiality can be though of as the state of keeping or being
kept secret or private;
General practices should include
• Store confidential information in locked file cabinets.
• Encrypt all confidential electronic information with firewalls
and passwords.
• Employees should keep their desks clear of any confidential
information.
• Employees should keep their computer monitors clear of any
confidential information
• Shed records or documents
• Employee Training
ISO/IEC 17025:2017 Requirements:
4.2.1 The laboratory shall be responsible, through legally
enforceable commitments, for the management of all information
obtained or created during the performance of laboratory
activities. The laboratory shall inform the customer in advance, of
the information it intends to place in the public domain. Except
for information that the customer makes publicly available, or
when agreed between the laboratory and the customer (e.g. for the
purpose of responding to complaints), all other information is
considered proprietary information and shall be regarded as
confidential.
Legally enforceable commitments can be, for example,
contractual agreements.
4.2.1 highlights
• Requires that the laboratory shall legally commit itself to keep
information obtained or created during the performance of
assignment for client secret. “legally enforceable commitments
can be, for example, contractual agreements;
• Inform the customer in advance, of the information it intends to
place in the public domain., except when customer makes
publicly available, or when agreed with the customer;
• All other information is considered proprietary information and
shall be regarded as confidential
4.2.2 When the laboratory is required by law or authorized by
contractual arrangements to release confidential information, the
customer or individual concerned shall, unless prohibited by law,
be notified of the information provided;
4.2.3 Information about the customer obtained from sources other
than the customer (e.g. complainant, regulators) shall be
confidential between the customer and the laboratory. The
provider (source) of this information shall be confidential to the
laboratory and shall not be shared with the customer, unless
agreed by the source;
4.2.4 Personnel, including any committee members, contractors,
personnel of external bodies, or individuals acting on the
laboratory's behalf, shall keep confidential all information
obtained or created during the performance of laboratory
activities, except as required by law.
• Personnel shall keep customer information confidential. This
may be handled in the employment contract
• External bodies can be subcontractors.
This time is allocated for answering questions. You should have a
space provided for submitting questions.
Please keep questions related to the topic covered in this webinar;
Next Webinar
Thursday, May 27, 2021
A look at the requirements specified in PJLA Policy on
Proficiency Testing Requirements “PL-1”

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Impartiality as per ISO /IEC 17025:2017 Standard

  • 1. Presented by: Michael Kramer Calibration Program Manager Perry Johnson Laboratory Accreditation, Inc. 26-April-2021
  • 2. This webinar is being recorded and will be available in it’s entirely on the Perry Johnson Laboratory Accreditation Website. www.pjlabs.com Go to the link for recorded webinars. Duration of webinar is set for one hour. You can type any questions directly into your webinar box; We will review them at the conclusion of today’s session;
  • 3. ISO/IEC 17025:2017 defines partiality Impartiality - presence of objectivity Note 1 to entry: Objectivity means that conflicts of interest do not exist, or are resolved so as not to adversely influence subsequent activities of the laboratory . Note 2 to entry: Other terms that are useful in conveying the element of impartiality include “freedom from conflict of interests”, “freedom from bias”, “lack of prejudice”, “neutrality”, “fairness”, “open-mindedness”, “even-handedness”, “detachment”, “balance”
  • 4. In earlier versions of ISO/IEC 17025 the issue of a laboratory´s impartiality has not been a big issue. In ISO 17025:2005 , impartiality is only mentioned in notes and conflict of interest is only mentioned once. However, ISO/IEC 17025:2017 there is a new section 4.1 dealing with impartiality . It is therefore now more important for laboratories to show how they have handled the issue about impartiality.
  • 5. Wikipedia defines as; Impartiality is a principle of justice holding that decisions should be based on objective criteria, rather than on the basis of bias, prejudice, or preferring the benefit to one person over another for improper reasons
  • 6. ISO/IEC 17025:2017 requirements Sec 4.1 “Impartiality” 4.1.1 Laboratory activities shall be undertaken impartially and structured and managed so as to safeguard impartiality. • It is therefore now more important for laboratories to show how they have handled the issue about impartiality • The laboratory shall be responsible for the impartiality of its laboratory activities • Laboratories activities extend beyond the testing or calibration activities. It also incorporates activities such as internal auditing, procurement, or maintenance;
  • 7. Shall be Structured and Managed as to Safeguard Impartiality Laboratory operations should not be influenced by other areas of an organization that may have a different agenda which may risk the integrity of the results produced by the laboratory. There should be a clear separation of the responsibilities of the laboratory personnel from those of the personnel employed in the other functions. This should be established by organizational identification and the reporting methods of the laboratory operations within the parent organization. The personnel involved in laboratory activities shall not engage in any activities that may conflict with their independence of judgment and integrity in relation to their laboratory duties In particular, they should not be engaged in the design, manufacture, supply, installation, use or ownership of the items tested or calibrated.
  • 8. Common Ownership Risk may have to be reduced by the following: • Producing a barrier showing how ownership has no influence on results. • Common ownership appointees on the boards or equivalent of the organizations, except where these have functions that have no influence on the outcome of laboratory results. This may be an appointee to the board who will overview how the company is managed but will not be involved in any decision-making regarding laboratory operations. • Directly reporting where this cannot influence the outcome of laboratory results
  • 9. 4.1.2 The laboratory management shall be committed to impartiality. This may be demonstrated by: • Have a special impartiality policy or involve a statement about impartiality in the quality policy; • Discuss impartiality on the management review and to include the discussions and decisions in the minutes of meeting; • Documented training and agreement of staff, including the top management, on potential threats to impartiality;
  • 10. 4.1.3 The laboratory shall be responsible for the impartiality of its laboratory activities and shall not allow commercial, financial or other pressures to compromise impartiality. • Puts the responsibility on the laboratory; • Safeguards should be put in place; Safeguards may include prohibitions, restrictions, disclosures, policies, procedures, practices, standards, rules, institutional arrangements, and environmental conditions
  • 11. 4.1.4 The laboratory shall identify risks to its impartiality on an on-going basis. This shall include those risks that arise from its activities, or from its relationships, or from the relationships of its personnel. However, such relationships do not necessarily present a laboratory with a risk to impartiality. NOTE A relationship that threatens the impartiality of the laboratory can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing (including branding), and payment of a sales commission or other inducement for the referral of new customers, etc
  • 12. Identifying risks to impartiality • The laboratory shall make a risk analyses. • Should be incorporated in contract reviews (to identify if there is risk connected to the customer or the activity) • Management reviews, internal audits and performance review can provide inputs to identify any potential risk to personnel. • Since this shall be an ongoing activity it is important to identify changes in the laboratories activities that may become a risk. Even if there are no changes in the laboratories activities the impartiality risk analyses should at least be reviewed during the management review.
  • 13. Create Awareness Threats and inducements aimed at laboratory operations may represent serious risks to impartiality. Threats and inducements may originate from inside or outside the organization and may happen at any time. All personnel having an influence on laboratory results should be aware of the responsibility to act impartially, be involved accordingly in the laboratory’s impartiality measures and have appropriate access to provide records as issues arise. The accredited laboratories analysis of risks to impartiality should include details of the responses to such risks
  • 14. 4.1.5 If a risk to impartiality is identified, the laboratory shall be able to demonstrate how it eliminates or minimizes such risk. • Can eliminate or reduce to an acceptable level (risk mitigation); • The laboratory should be able to show how it has handled the issue of impartiality so these activities should be documented; Examples may include: • Change the personnel if the initial personnel are compromised • Letting other parts of the laboratory perform the test if the initial part is compromised • Employment contract update
  • 15. • Quarantine time ; For example In the instance that staff has received additional payment for the recruitment of a new client, then they are not permitted to be involved in testing or calibration within one year of this additional payment for this client. • Additional requirement specific to risk 8.5 “Actions to address risks and opportunities; RISK REVIEW EVALUATION AND DETAILS OF ANY NECESSARY MITIGATION Does some impartiality risk exist? Yes No If "No" then no further action required. If "Yes" (some impartiality risk exists): Can all the impartiality risks be mitigated? Yes No If "no" - services cannot be offered until all impartiality risks are mitigated If "yes" complete details of how the risks will be mitigated.
  • 16. Impartiality also appears: 6.2 Personnel 6.2.1 All personnel of the laboratory, either internal or external, that could influence the laboratory activities shall act impartially, be competent and work in accordance with the laboratory's management system. 8.2 Management system documentation 8.2.2 The policies and objectives shall address the competence, impartiality and consistent operation of the laboratory.
  • 17. Confidentiality can be though of as the state of keeping or being kept secret or private;
  • 18. General practices should include • Store confidential information in locked file cabinets. • Encrypt all confidential electronic information with firewalls and passwords. • Employees should keep their desks clear of any confidential information. • Employees should keep their computer monitors clear of any confidential information • Shed records or documents • Employee Training
  • 19. ISO/IEC 17025:2017 Requirements: 4.2.1 The laboratory shall be responsible, through legally enforceable commitments, for the management of all information obtained or created during the performance of laboratory activities. The laboratory shall inform the customer in advance, of the information it intends to place in the public domain. Except for information that the customer makes publicly available, or when agreed between the laboratory and the customer (e.g. for the purpose of responding to complaints), all other information is considered proprietary information and shall be regarded as confidential. Legally enforceable commitments can be, for example, contractual agreements.
  • 20. 4.2.1 highlights • Requires that the laboratory shall legally commit itself to keep information obtained or created during the performance of assignment for client secret. “legally enforceable commitments can be, for example, contractual agreements; • Inform the customer in advance, of the information it intends to place in the public domain., except when customer makes publicly available, or when agreed with the customer; • All other information is considered proprietary information and shall be regarded as confidential
  • 21. 4.2.2 When the laboratory is required by law or authorized by contractual arrangements to release confidential information, the customer or individual concerned shall, unless prohibited by law, be notified of the information provided; 4.2.3 Information about the customer obtained from sources other than the customer (e.g. complainant, regulators) shall be confidential between the customer and the laboratory. The provider (source) of this information shall be confidential to the laboratory and shall not be shared with the customer, unless agreed by the source;
  • 22. 4.2.4 Personnel, including any committee members, contractors, personnel of external bodies, or individuals acting on the laboratory's behalf, shall keep confidential all information obtained or created during the performance of laboratory activities, except as required by law. • Personnel shall keep customer information confidential. This may be handled in the employment contract • External bodies can be subcontractors.
  • 23. This time is allocated for answering questions. You should have a space provided for submitting questions. Please keep questions related to the topic covered in this webinar;
  • 24. Next Webinar Thursday, May 27, 2021 A look at the requirements specified in PJLA Policy on Proficiency Testing Requirements “PL-1”
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