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S.M.Isra
Training Evaluation
By
Dr Syed Israr
Aga Khan university
Karachi, Pakistan
S.M.Isra
Session Objectives:
a. To define training evaluation
b. To discuss the purpose of training
evaluation
c. To Identify different types of training
evaluation
d. To review and critique training
evaluation tools
S.M.Isra
Training
• Involves learning
• implies learning to do something
• it results in things being done
differently
S.M.Isra
A Model Of training Based Upon Improving Effectiveness
1. What aspects of organizational 2. How are the levels
effectiveness or performance of effectiveness or
are to be changed performance to be
measured
6. Training/Learning activities 3. What behaviors are
necessary to achieve
these levels
5. Is there a need for learning
4a. What knowledge, skills and attitudes
are needed to support these behaviors
4b. What aspects of supervision, job design
or structure need to be changed
S.M.Isra
Evaluation
• It is a process of establishing a worth of
something.
• The ‘worth’, which means the value,
merit or excellence of the thing
S.M.Isra
Evaluation is a ………..
• State of
mind, rather
than a set of
techniques
S.M.Isra
Purpose of Evaluation
• Feedback - on the effectiveness of the
training activities
• Control - over the provision of
training
• Intervention - into the organizational
processes that affect training
S.M.Isra
Benefits of Evaluation
• Improved quality of training activities
• Improved ability of the trainers to relate inputs to
outputs
• Better discrimination of training activities between
those that are worthy of support and those that
should be dropped
• Better integration of training offered and on-the job
development
• Better co-operation between trainers and line-
managers in the development of staff
• Evidence of the contribution that training and
development are making to the organization
S.M.Isra
What can be evaluated
Remember 3 Ps
• The Plan
• The Process
• The Product
S.M.Isra
How to evaluate the Plan
• Course Objectives
• Appropriate selection of
participants
• Timeframe
• Teaching Methods
S.M.Isra
How to Evaluate the Process
• Planning Vs. Implementation
• Appropriate participants
• Appropriate time
• Effective use of time
• teaching according to set
objectives
S.M.Isra
Methods for Process Evaluation
• Observation by the teacher
him/herself
• Observation by other teachers
• Questionnaire completed by students
• Evaluation discussion by students
• Staff meetings
S.M.Isra
How to Evaluate the Product
• Is only evaluation of the product sufficient?
• Time
• Ultimately all stages require evaluation in any case
• Triangulation technique
• Changes in effectiveness
• Impact Analysis
• Achieving Targets
• Attracting Resources
• Satisfying Interested Parties
S.M.Isra
Achieving Targets
• Productivity
• Processing Time
• Profit
• Operating Cost
• Rates of meeting
deadlines
• Cost/Income ratio
• % of tasks incorrectly
done
• Level of variation in
product
• Ability to cope with
circumstances
• Time to reach job
competency
• levels of supervision
required
• Frequency and costs of
accidents
S.M.Isra
Attracting Resources
• Increase in number of
clients
• New markets entered
• New branches opened
• Ability to cope with
external changes
• Increase in the pool of
trained staff
• skills for future job
requirement developed
• Flexibility in meeting
changing customer’s
requirements
• improvements in the
competencies
S.M.Isra
Satisfying Interested Parties
• Clients complaints
• Product or service
quality
• Awareness of
clients problems
• Program image
surveys
• Clients relations
surveys
• Surveys within the
organization
• On-time deliveries
S.M.Isra
Training and the workplace
Framework of Kirkpatrick
Reactions Results
Learning
Behavior
1 2 3 4
TRAINING WORK
PLACE
The question that we should be
asking is not ‘Why Evaluate
Training?
But
Can we afford not to evaluate
training activities

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Evaluation of training

  • 1. S.M.Isra Training Evaluation By Dr Syed Israr Aga Khan university Karachi, Pakistan
  • 2. S.M.Isra Session Objectives: a. To define training evaluation b. To discuss the purpose of training evaluation c. To Identify different types of training evaluation d. To review and critique training evaluation tools
  • 3. S.M.Isra Training • Involves learning • implies learning to do something • it results in things being done differently
  • 4. S.M.Isra A Model Of training Based Upon Improving Effectiveness 1. What aspects of organizational 2. How are the levels effectiveness or performance of effectiveness or are to be changed performance to be measured 6. Training/Learning activities 3. What behaviors are necessary to achieve these levels 5. Is there a need for learning 4a. What knowledge, skills and attitudes are needed to support these behaviors 4b. What aspects of supervision, job design or structure need to be changed
  • 5. S.M.Isra Evaluation • It is a process of establishing a worth of something. • The ‘worth’, which means the value, merit or excellence of the thing
  • 6. S.M.Isra Evaluation is a ……….. • State of mind, rather than a set of techniques
  • 7. S.M.Isra Purpose of Evaluation • Feedback - on the effectiveness of the training activities • Control - over the provision of training • Intervention - into the organizational processes that affect training
  • 8. S.M.Isra Benefits of Evaluation • Improved quality of training activities • Improved ability of the trainers to relate inputs to outputs • Better discrimination of training activities between those that are worthy of support and those that should be dropped • Better integration of training offered and on-the job development • Better co-operation between trainers and line- managers in the development of staff • Evidence of the contribution that training and development are making to the organization
  • 9. S.M.Isra What can be evaluated Remember 3 Ps • The Plan • The Process • The Product
  • 10. S.M.Isra How to evaluate the Plan • Course Objectives • Appropriate selection of participants • Timeframe • Teaching Methods
  • 11. S.M.Isra How to Evaluate the Process • Planning Vs. Implementation • Appropriate participants • Appropriate time • Effective use of time • teaching according to set objectives
  • 12. S.M.Isra Methods for Process Evaluation • Observation by the teacher him/herself • Observation by other teachers • Questionnaire completed by students • Evaluation discussion by students • Staff meetings
  • 13. S.M.Isra How to Evaluate the Product • Is only evaluation of the product sufficient? • Time • Ultimately all stages require evaluation in any case • Triangulation technique • Changes in effectiveness • Impact Analysis • Achieving Targets • Attracting Resources • Satisfying Interested Parties
  • 14. S.M.Isra Achieving Targets • Productivity • Processing Time • Profit • Operating Cost • Rates of meeting deadlines • Cost/Income ratio • % of tasks incorrectly done • Level of variation in product • Ability to cope with circumstances • Time to reach job competency • levels of supervision required • Frequency and costs of accidents
  • 15. S.M.Isra Attracting Resources • Increase in number of clients • New markets entered • New branches opened • Ability to cope with external changes • Increase in the pool of trained staff • skills for future job requirement developed • Flexibility in meeting changing customer’s requirements • improvements in the competencies
  • 16. S.M.Isra Satisfying Interested Parties • Clients complaints • Product or service quality • Awareness of clients problems • Program image surveys • Clients relations surveys • Surveys within the organization • On-time deliveries
  • 17. S.M.Isra Training and the workplace Framework of Kirkpatrick Reactions Results Learning Behavior 1 2 3 4 TRAINING WORK PLACE
  • 18. The question that we should be asking is not ‘Why Evaluate Training? But Can we afford not to evaluate training activities
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