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Make Your Onboarding Inclusive
& Engaging
Daria Friedman Shelley Trout
With: Moderated by:
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We believe great businesses are powered by great people. Guided by
decades of experience and innovation, Kronos® offers the industry’s
most powerful suite of tools and services to manage and engage your
entire workforce from pre-hire to retire. And because workforce needs
are constantly changing, Kronos solutions are designed to evolve with
you to help meet the challenges you face every day — regardless of
your industry or where you do business.
3
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interact with the presenters
www.recruitingbrief.com/webinar-series/managing-the-modern-workforce
www.humanresourcestoday.com/webinar-series/managing-the-modern-workforce
About Daria Friedman
Daria Friedman is the Principal Analyst for the Talent Acquisition and Engagement practices at Brandon Hall Group.
As an Analyst, Daria analyzes trends in the market, advises clients on how to improve their practices/programs,
conducts solution provider briefings, leads webinars and workshops, and has authored numerous blogs and research
studies.
Before joining Brandon Hall Group, Daria led the research practice for Bernard Hodes Group, a recruitment solutions
agency, and Findly, a talent acquisition software service provider that has been re-branded as Symphony Talent.
Daria conducts research on topics such as talent acquisition practices, talent acquisition technology, onboarding,
candidate experience, recruitment marketing, hiring practices, sourcing, employee engagement, pre-hire and post-hire
assessments, employee value proposition, diversity and inclusion, next practices in reducing the talent shortage,
rewards and recognition, and more.
About Shelley Trout
Shelley went to UC Berkeley and majored in Anthropology & Archaeology. After working at the Center of Digital
Archaeology, she became fascinated with digital representations of personality and culture, and now leads Webinar
Production at Aggregage, providing some of the most interesting thought-leaders across a wide variety of industries with
a space to celebrate the diversity, depth, and experience of their professional cultures, personalities, and passions.
5
Agenda
Make Your Onboarding Inclusive
& Engaging
What does it take to successfully onboard new talent?
Engaging, assimilating new hires
Award-winning, case studies for inclusive onboarding
Q & A
© Brandon Hall Group 2018 6
MEMBERSHIP
STRATEGIC
CONSULTING
EXCELLENCE
AWARDS
PROFESSIONAL
DEVELOPMENT
Learning
& Development
Talent
Management
Leadership
Development
Talent
Acquisition
Workforce
Management
About Brandon Hall Group
7
Poll
Make Your Onboarding Inclusive
& Engaging
Do most of your employees within each of these segments
participate in engagement efforts and promote the organization
internally and externally? Check yes if applicable.
New grad hires
Other new hires
Remote workers
Diverse talent
Executive leadership
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
8
Make Your Onboarding Inclusive &
Engaging
Source: Brandon Hall Group 2018 Employee Engagement Survey
*Highly engaged defined as most employees in segment participating in engagement efforts and promoting the organization internally and externally.
Other New HiresNew Grad HiresExecutive Leadership
Remote WorkersDiverse Talent
Percent of Organizations with Highly Engaged* Employee Segments
60% 27%
32% 15%
24%
Brandon Hall Group Employee Engagement Definition
• Engaged employees are committed to, aligned with,
and enthusiastic about their work and the
company culture.
• Engaged employees make personal
contributions to drive organizational
success and excellence.
Make Your Onboarding Inclusive
& Engaging
9
Source: 2018 Brandon Hall Group Employee Engagement Survey
10
What Does Successful Onboarding Look Like?
The primary goals of
onboarding are to
optimize new hire
engagement and
time-to-proficiency.
11
Make Your Onboarding Inclusive
& Engaging
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
12
Make Your Onboarding Inclusive
& Engaging
The Brandon Hall Group
Onboarding Framework
How do you ensure all
employees benefit from
onboarding?
©2018 Brandon Hall Group
13
Why Onboarding is Critical to New Hire Success
Make Your Onboarding Inclusive
& Engaging
Employee Engagement Journey
RECRUITMENT
ONBOARDING
DEVELOPMENT
OFF-BOARDING
Poor Onboarding Can Lead to Less than Optimal Results
Source: Brandon Hall Group 2017 Evolution of Onboarding and Hiring Practices and Internal Mobility Surveys.
*On average.
The Current Situation:
10.2%
51%
12.6%*
28%*
New-hire average
voluntary attrition rate
Most new hire voluntary
attrition occurs during
first six months
Bad hires in past year
Of bad hires attributable to
sub-optimal hiring practices
Make Your Onboarding Inclusive
& Engaging
14
Brandon Hall Group Onboarding Maturity Model
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
15
Make Your Onboarding Inclusive
& Engaging
13%
37%
26%
38%
46%
44%
29%
48%
50%
50%
56%
63%
Employee Retention
Customer Retention
Employee Engagement
Customer Satisfaction
Revenue/Performance
Market Penetration
Percent of Organizations by Maturity Level Seeing
Improvement in KPIs Over Past Year
Levels 3 & 4 Onboarding Levels 1 & 2 Onboarding
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
16
Make Your Onboarding Inclusive
& Engaging
Characteristics of a Level 4 Onboarding Process
• Fully-dedicated onboarding technology
• Onboarding integrated with Learning/LMS
• Assessments used during onboarding
• High-potential new hires are identified
• Engagement and assimilation practices implemented
• Mentors, coaches provided
• Continuously look to improve practices
17
Make Your Onboarding Inclusive
& Engaging
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
30%
33%
33%
35%
36%
68%
70%
82%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
To support a dispersed or global workforce
To enable better reporting
To improve time-to-proficiency
To improve assimilation
To improve training
To alleviate manual tasks
To improve management of process
To improve new hire experience
Drivers for Onboarding Technology Adoption
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
18
Make Your Onboarding Inclusive
& Engaging
38%
30%
43%
47%
46%
44%
48%
51%
53%
59%
0% 10% 20% 30% 40% 50% 60% 70%
Customer Retention
Employee Engagement
Customer Satisfaction
Revenue / Performance
Market Penetration
Organizations Seeing Improvement in KPIs Over Past Year
Have Onboarding Technology Does Not Have Onboarding Technology
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
19
Make Your Onboarding Inclusive
& Engaging
Best Practices for Making Onboarding Inclusive
• Electronic documents and signatures.
• Onboarding technology with mobile access.
• Personalization is key (location, role, etc.).
• “Train the trainer.” Leaders need to know when to welcome, encourage new
hires.
20
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group.
Best Practices for Making Onboarding Inclusive
• New hires should be able to meet each other and their managers in person.
• Have frequent virtual meetings during onboarding.
• Recognize new hires and explain recognition program.
• Encourage collaboration through software, such as Google Docs, Basecamp,
Yammer, etc.
21
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group.
Best Practices for Making Onboarding Inclusive
• Explain diversity and inclusion program / values during onboarding.
• Introduce and encourage participation in Employee Resource Groups / Affinity
Groups during onboarding.
• Describe, if applicable, any employee mobility programs at organization.
22
Make Your Onboarding Inclusive
& Engaging
Source: 2017 Brandon Hall Group.
Onboarding Practice Trends
Average duration of onboarding:
• 28 days
• 57% want duration to be longer
• 35% shorter
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
23
Make Your Onboarding Inclusive
& Engaging
Most-Important Onboarding Metrics
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
73%
62%
58%
24
Make Your Onboarding Inclusive
& Engaging
Time to Productivity
New Hire Retention
New Hire Engagement
Most-Desired Improvements for Onboarding
New Hire Experience Assimilation Practices Collaboration
64% 57% 52%
Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
25
Make Your Onboarding Inclusive
& Engaging
26
Engaging and Assimilating New Hires
The Basic Onboarding Practices
93%
86% 86% 84% 80%
53%
73%
46%
32%
69%
0%
20%
40%
60%
80%
100%
Orientation Employment
documentation
Training,
product/service
Assimilation Benefit enrollment
How Well Do Organizations Implement Important
Practices?
Important or Critical Practices Effective or Very Effective Implementation
27Source: 2017 Brandon Hall Group Onboarding Survey
27
Make Your Onboarding Inclusive
& Engaging
More Strategic Onboarding Practices
28
73% 73%
65%
60%
55%
31%
39%
18%
31% 33%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Goal-setting Diversity and
inclusion
Mentoring,
coaching
Recognition of new
hires
Assessments
How Well Do Organizations Implement Important Practices?
Important or Critical Practices Effective or Very Effective Implementation
Source: 2017 Brandon Hall Group Onboarding Survey
28
Make Your Onboarding Inclusive
& Engaging
Onboarding Engagement and Assimilation Practices*
Source: Brandon Hall Group 2017 Evolution of Onboarding Survey
*Among organizations with effective assimilation practices.
Meet
Leadership
Explain
Rewards &
Recognition
Socialization
Time
Lunch with
peers,
mentors
Welcome
Letter
84%
78%
78%
69%
69%
Explain
Growth
Opportunities
64%
Provide
Feedback
on
Progress
59%
Provide
Swag
60% 55%
Set
Career
Goals
59%
Introduce
Coaches53%
Explain
Exciting
Aspects of
Job
Make Your Onboarding Inclusive
& Engaging
29
Effective Assimilation Practices Favorably Impact Talent Metrics
• Organizations with effective assimilation practices are more likely to
see improvement in these metrics over past year as compared to
cohorts:
Source: Brandon Hall Group 2017 Evolution of Onboarding Survey
30
Make Your Onboarding Inclusive
& Engaging
52%
28%
vs.
34%
12%
vs.
9.4%
10.5%
vs.
Employee
Engagement
Employee
Retention
Average New Hire
Voluntary Turnover
Consider what is relevant to all employees before
instituting an engagement program.
31
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group.
Activities Considered Highly Valuable for Engagement
Overall “Younger” Workforce Mix “Older” Workforce Mix
Engagement surveys 58% 58% 62%
Team-building activities 51% 54% 46%
Formal employee recognition 40% 44% 29%
Performance reviews 32% 33% 25%
Source: Brandon Hall Group 2018 Employee Engagement Practices Survey
*Younger workforce mix = 75% or more of employee population are not Baby Boomers. Older
workforce mix = 26% of more of employee population are Baby Boomers.
32
Make Your Onboarding Inclusive
& Engaging
Activities Considered Highly Valuable for Engagement
Overall “Younger” Workforce Mix “Older” Workforce Mix
Work / life balance support 51% 44% 59%
Career development paths 48% 38% 56%
Coaching, mentoring 47% 40% 51%
Wellness / well-being 34% 30% 40%
Source: Brandon Hall Group 2018 Employee Engagement Practices Survey
*Younger workforce mix = 75% or more of employee population are not Baby Boomers. Older
workforce mix = 26% of more of employee population are Baby Boomers.
33
Make Your Onboarding Inclusive
& Engaging
Benefits of Measuring New Hire Engagement Levels
• Understand effectiveness of onboarding program; assess
assimilation; gauge extent employment experience meets
expectations; and be able to address problems quickly.
Frequency of Measuring Engagement Surveys During First Year
2+ times 44%
One time 23%
Ad hoc 10%
None 23%
Source: Brandon Hall Group 2017 Evolution of Onboarding Survey
34
Make Your Onboarding Inclusive
& Engaging
35
Award-Winning, Inclusive Onboarding Case Studes
Capgemini’s Separate Portal Makes Onboarding Cool
• Situation: Every region had its own way of onboarding new hires.
There was no consistent messaging.
• Goals: Onboarding needs to be attractive to millennials; must be
social, digital and have uniformity. Program for Insights & Data group.
• Solution: Capgemini University decided on a separate portal for both
onboarding and learning. There was an introductory welcome video,
a learning journey/courses, new hire profiles, Yammer integration,
and gamification (points for completion of each segment).
• Metrics: High usage of portal, increased engagement levels, and
learner analytics.
36
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group
Canadian Tire: Delivering a Consistent, Engaging Onboarding Experience
• Situation: Onboarding was a full-day in-class training event in one location
which was not available to all new employees. New hires are diverse in
terms of roles, capabilities, location, etc.
• Goals: Consistent onboarding experience for all new hires that provides an
engaging way to communicate values.
• Solution: Web-based onboarding program that: appeals to multi-
generations, has a blended learning approach, ensures learning sticks, and
includes methods for measuring effectiveness of each onboarding
component. Includes pre-boarding with info about company and what to
expect (pay, benefits), required new hire learning, and manager training.
• Metrics: High onboarding portal usage, high net-promoter scores, and cost
efficiency.
37
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group
Key Takeaways
• Strive to develop an optimized onboarding process.
• Use onboarding technology that provides mobile functionality,
personalization, electronic documents, and a streamlined process.
• Make sure assimilation/engagement onboarding activities are
relevant to the new hires.
• Measure new hire engagement levels.
• Follow best practices for inclusive onboarding.
38
Make Your Onboarding Inclusive
& Engaging
Source: 2018 Brandon Hall Group
39
Q&A
Shelley Trout
With: Moderated by:
Principal Analyst, Brandon Hall Group
Linkedin page: in/dariafriedman
Email: daria.friedman@brandonhall.com
Website: brandonhall.com
www.recruitingbrief.com/webinar-series/managing-the-modern-workforce
www.humanresourcestoday.com/webinar-series/managing-the-modern-workforce
Daria Friedman
Editor, Human Resources Today & Recruiting Brief
Linkedin page: /in/shelleytrout
Twitter ID: @hrposts/ @recruitingbrief
Email: shelley.trout@aggregage.com
Website: www.aggregage.com

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  • 2. We believe great businesses are powered by great people. Guided by decades of experience and innovation, Kronos® offers the industry’s most powerful suite of tools and services to manage and engage your entire workforce from pre-hire to retire. And because workforce needs are constantly changing, Kronos solutions are designed to evolve with you to help meet the challenges you face every day — regardless of your industry or where you do business.
  • 3. 3 Click on the Questions panel to interact with the presenters www.recruitingbrief.com/webinar-series/managing-the-modern-workforce www.humanresourcestoday.com/webinar-series/managing-the-modern-workforce
  • 4. About Daria Friedman Daria Friedman is the Principal Analyst for the Talent Acquisition and Engagement practices at Brandon Hall Group. As an Analyst, Daria analyzes trends in the market, advises clients on how to improve their practices/programs, conducts solution provider briefings, leads webinars and workshops, and has authored numerous blogs and research studies. Before joining Brandon Hall Group, Daria led the research practice for Bernard Hodes Group, a recruitment solutions agency, and Findly, a talent acquisition software service provider that has been re-branded as Symphony Talent. Daria conducts research on topics such as talent acquisition practices, talent acquisition technology, onboarding, candidate experience, recruitment marketing, hiring practices, sourcing, employee engagement, pre-hire and post-hire assessments, employee value proposition, diversity and inclusion, next practices in reducing the talent shortage, rewards and recognition, and more. About Shelley Trout Shelley went to UC Berkeley and majored in Anthropology & Archaeology. After working at the Center of Digital Archaeology, she became fascinated with digital representations of personality and culture, and now leads Webinar Production at Aggregage, providing some of the most interesting thought-leaders across a wide variety of industries with a space to celebrate the diversity, depth, and experience of their professional cultures, personalities, and passions.
  • 5. 5 Agenda Make Your Onboarding Inclusive & Engaging What does it take to successfully onboard new talent? Engaging, assimilating new hires Award-winning, case studies for inclusive onboarding Q & A
  • 6. © Brandon Hall Group 2018 6 MEMBERSHIP STRATEGIC CONSULTING EXCELLENCE AWARDS PROFESSIONAL DEVELOPMENT Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management About Brandon Hall Group
  • 7. 7 Poll Make Your Onboarding Inclusive & Engaging Do most of your employees within each of these segments participate in engagement efforts and promote the organization internally and externally? Check yes if applicable. New grad hires Other new hires Remote workers Diverse talent Executive leadership Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
  • 8. 8 Make Your Onboarding Inclusive & Engaging Source: Brandon Hall Group 2018 Employee Engagement Survey *Highly engaged defined as most employees in segment participating in engagement efforts and promoting the organization internally and externally. Other New HiresNew Grad HiresExecutive Leadership Remote WorkersDiverse Talent Percent of Organizations with Highly Engaged* Employee Segments 60% 27% 32% 15% 24%
  • 9. Brandon Hall Group Employee Engagement Definition • Engaged employees are committed to, aligned with, and enthusiastic about their work and the company culture. • Engaged employees make personal contributions to drive organizational success and excellence. Make Your Onboarding Inclusive & Engaging 9 Source: 2018 Brandon Hall Group Employee Engagement Survey
  • 10. 10 What Does Successful Onboarding Look Like?
  • 11. The primary goals of onboarding are to optimize new hire engagement and time-to-proficiency. 11 Make Your Onboarding Inclusive & Engaging Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
  • 12. 12 Make Your Onboarding Inclusive & Engaging The Brandon Hall Group Onboarding Framework How do you ensure all employees benefit from onboarding? ©2018 Brandon Hall Group
  • 13. 13 Why Onboarding is Critical to New Hire Success Make Your Onboarding Inclusive & Engaging Employee Engagement Journey RECRUITMENT ONBOARDING DEVELOPMENT OFF-BOARDING
  • 14. Poor Onboarding Can Lead to Less than Optimal Results Source: Brandon Hall Group 2017 Evolution of Onboarding and Hiring Practices and Internal Mobility Surveys. *On average. The Current Situation: 10.2% 51% 12.6%* 28%* New-hire average voluntary attrition rate Most new hire voluntary attrition occurs during first six months Bad hires in past year Of bad hires attributable to sub-optimal hiring practices Make Your Onboarding Inclusive & Engaging 14
  • 15. Brandon Hall Group Onboarding Maturity Model Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 15 Make Your Onboarding Inclusive & Engaging
  • 16. 13% 37% 26% 38% 46% 44% 29% 48% 50% 50% 56% 63% Employee Retention Customer Retention Employee Engagement Customer Satisfaction Revenue/Performance Market Penetration Percent of Organizations by Maturity Level Seeing Improvement in KPIs Over Past Year Levels 3 & 4 Onboarding Levels 1 & 2 Onboarding Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 16 Make Your Onboarding Inclusive & Engaging
  • 17. Characteristics of a Level 4 Onboarding Process • Fully-dedicated onboarding technology • Onboarding integrated with Learning/LMS • Assessments used during onboarding • High-potential new hires are identified • Engagement and assimilation practices implemented • Mentors, coaches provided • Continuously look to improve practices 17 Make Your Onboarding Inclusive & Engaging Source: 2017 Brandon Hall Group Evolution of Onboarding Survey
  • 18. 30% 33% 33% 35% 36% 68% 70% 82% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% To support a dispersed or global workforce To enable better reporting To improve time-to-proficiency To improve assimilation To improve training To alleviate manual tasks To improve management of process To improve new hire experience Drivers for Onboarding Technology Adoption Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 18 Make Your Onboarding Inclusive & Engaging
  • 19. 38% 30% 43% 47% 46% 44% 48% 51% 53% 59% 0% 10% 20% 30% 40% 50% 60% 70% Customer Retention Employee Engagement Customer Satisfaction Revenue / Performance Market Penetration Organizations Seeing Improvement in KPIs Over Past Year Have Onboarding Technology Does Not Have Onboarding Technology Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 19 Make Your Onboarding Inclusive & Engaging
  • 20. Best Practices for Making Onboarding Inclusive • Electronic documents and signatures. • Onboarding technology with mobile access. • Personalization is key (location, role, etc.). • “Train the trainer.” Leaders need to know when to welcome, encourage new hires. 20 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group.
  • 21. Best Practices for Making Onboarding Inclusive • New hires should be able to meet each other and their managers in person. • Have frequent virtual meetings during onboarding. • Recognize new hires and explain recognition program. • Encourage collaboration through software, such as Google Docs, Basecamp, Yammer, etc. 21 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group.
  • 22. Best Practices for Making Onboarding Inclusive • Explain diversity and inclusion program / values during onboarding. • Introduce and encourage participation in Employee Resource Groups / Affinity Groups during onboarding. • Describe, if applicable, any employee mobility programs at organization. 22 Make Your Onboarding Inclusive & Engaging Source: 2017 Brandon Hall Group.
  • 23. Onboarding Practice Trends Average duration of onboarding: • 28 days • 57% want duration to be longer • 35% shorter Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 23 Make Your Onboarding Inclusive & Engaging
  • 24. Most-Important Onboarding Metrics Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 73% 62% 58% 24 Make Your Onboarding Inclusive & Engaging Time to Productivity New Hire Retention New Hire Engagement
  • 25. Most-Desired Improvements for Onboarding New Hire Experience Assimilation Practices Collaboration 64% 57% 52% Source: 2017 Brandon Hall Group Evolution of Onboarding Survey 25 Make Your Onboarding Inclusive & Engaging
  • 27. The Basic Onboarding Practices 93% 86% 86% 84% 80% 53% 73% 46% 32% 69% 0% 20% 40% 60% 80% 100% Orientation Employment documentation Training, product/service Assimilation Benefit enrollment How Well Do Organizations Implement Important Practices? Important or Critical Practices Effective or Very Effective Implementation 27Source: 2017 Brandon Hall Group Onboarding Survey 27 Make Your Onboarding Inclusive & Engaging
  • 28. More Strategic Onboarding Practices 28 73% 73% 65% 60% 55% 31% 39% 18% 31% 33% 0% 10% 20% 30% 40% 50% 60% 70% 80% Goal-setting Diversity and inclusion Mentoring, coaching Recognition of new hires Assessments How Well Do Organizations Implement Important Practices? Important or Critical Practices Effective or Very Effective Implementation Source: 2017 Brandon Hall Group Onboarding Survey 28 Make Your Onboarding Inclusive & Engaging
  • 29. Onboarding Engagement and Assimilation Practices* Source: Brandon Hall Group 2017 Evolution of Onboarding Survey *Among organizations with effective assimilation practices. Meet Leadership Explain Rewards & Recognition Socialization Time Lunch with peers, mentors Welcome Letter 84% 78% 78% 69% 69% Explain Growth Opportunities 64% Provide Feedback on Progress 59% Provide Swag 60% 55% Set Career Goals 59% Introduce Coaches53% Explain Exciting Aspects of Job Make Your Onboarding Inclusive & Engaging 29
  • 30. Effective Assimilation Practices Favorably Impact Talent Metrics • Organizations with effective assimilation practices are more likely to see improvement in these metrics over past year as compared to cohorts: Source: Brandon Hall Group 2017 Evolution of Onboarding Survey 30 Make Your Onboarding Inclusive & Engaging 52% 28% vs. 34% 12% vs. 9.4% 10.5% vs. Employee Engagement Employee Retention Average New Hire Voluntary Turnover
  • 31. Consider what is relevant to all employees before instituting an engagement program. 31 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group.
  • 32. Activities Considered Highly Valuable for Engagement Overall “Younger” Workforce Mix “Older” Workforce Mix Engagement surveys 58% 58% 62% Team-building activities 51% 54% 46% Formal employee recognition 40% 44% 29% Performance reviews 32% 33% 25% Source: Brandon Hall Group 2018 Employee Engagement Practices Survey *Younger workforce mix = 75% or more of employee population are not Baby Boomers. Older workforce mix = 26% of more of employee population are Baby Boomers. 32 Make Your Onboarding Inclusive & Engaging
  • 33. Activities Considered Highly Valuable for Engagement Overall “Younger” Workforce Mix “Older” Workforce Mix Work / life balance support 51% 44% 59% Career development paths 48% 38% 56% Coaching, mentoring 47% 40% 51% Wellness / well-being 34% 30% 40% Source: Brandon Hall Group 2018 Employee Engagement Practices Survey *Younger workforce mix = 75% or more of employee population are not Baby Boomers. Older workforce mix = 26% of more of employee population are Baby Boomers. 33 Make Your Onboarding Inclusive & Engaging
  • 34. Benefits of Measuring New Hire Engagement Levels • Understand effectiveness of onboarding program; assess assimilation; gauge extent employment experience meets expectations; and be able to address problems quickly. Frequency of Measuring Engagement Surveys During First Year 2+ times 44% One time 23% Ad hoc 10% None 23% Source: Brandon Hall Group 2017 Evolution of Onboarding Survey 34 Make Your Onboarding Inclusive & Engaging
  • 36. Capgemini’s Separate Portal Makes Onboarding Cool • Situation: Every region had its own way of onboarding new hires. There was no consistent messaging. • Goals: Onboarding needs to be attractive to millennials; must be social, digital and have uniformity. Program for Insights & Data group. • Solution: Capgemini University decided on a separate portal for both onboarding and learning. There was an introductory welcome video, a learning journey/courses, new hire profiles, Yammer integration, and gamification (points for completion of each segment). • Metrics: High usage of portal, increased engagement levels, and learner analytics. 36 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group
  • 37. Canadian Tire: Delivering a Consistent, Engaging Onboarding Experience • Situation: Onboarding was a full-day in-class training event in one location which was not available to all new employees. New hires are diverse in terms of roles, capabilities, location, etc. • Goals: Consistent onboarding experience for all new hires that provides an engaging way to communicate values. • Solution: Web-based onboarding program that: appeals to multi- generations, has a blended learning approach, ensures learning sticks, and includes methods for measuring effectiveness of each onboarding component. Includes pre-boarding with info about company and what to expect (pay, benefits), required new hire learning, and manager training. • Metrics: High onboarding portal usage, high net-promoter scores, and cost efficiency. 37 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group
  • 38. Key Takeaways • Strive to develop an optimized onboarding process. • Use onboarding technology that provides mobile functionality, personalization, electronic documents, and a streamlined process. • Make sure assimilation/engagement onboarding activities are relevant to the new hires. • Measure new hire engagement levels. • Follow best practices for inclusive onboarding. 38 Make Your Onboarding Inclusive & Engaging Source: 2018 Brandon Hall Group
  • 39. 39 Q&A Shelley Trout With: Moderated by: Principal Analyst, Brandon Hall Group Linkedin page: in/dariafriedman Email: daria.friedman@brandonhall.com Website: brandonhall.com www.recruitingbrief.com/webinar-series/managing-the-modern-workforce www.humanresourcestoday.com/webinar-series/managing-the-modern-workforce Daria Friedman Editor, Human Resources Today & Recruiting Brief Linkedin page: /in/shelleytrout Twitter ID: @hrposts/ @recruitingbrief Email: shelley.trout@aggregage.com Website: www.aggregage.com
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