This document summarizes a customer relationship management (CRM) system created for an automobile industry. The objectives of the CRM system are to simplify marketing and sales processes and improve customer service. The system allows users to manage customer lists and records, automobile parts, service tasks, insurance policies, and billing. It also includes modules for user login/authentication, data entry and retrieval, report generation, and testing to ensure proper functionality. The CRM system was developed using technologies like Java, SQL Server, and follows a typical software development life cycle process.