This document provides an overview of business process management (BPM) and key related concepts like enterprise resource planning (ERP) systems. It discusses what BPM is, the typical stages of BPM, how organizations can model and improve business processes, and how information systems play an important role in implementing business processes. Specific topics covered include cross-functional processes, supply chain management processes, the Business Process Modeling Notation (BPMN) standard, customer relationship management (CRM) systems, and how ERP systems integrate activities across the organization's value chain.