尊敬的 微信汇率：1円 ≈ 0.046166 元 支付宝汇率：1円 ≈ 0.046257元 [退出登录]
SlideShare a Scribd company logo

Strategic Value of Learning & Development

•Download as PPT, PDF•
•
David Vachell
David Vachell

The document discusses how to build a strategic business case for learning and development (L&D) investments in organizations. It suggests starting with the potential impact of L&D programs rather than just costs. It provides a framework to calculate return on investment and benefit-cost ratios for L&D programs to prioritize investments. The framework includes estimating fixed costs, per-participant costs and benefits, and number of participants to calculate total costs and benefits. It also discusses using participant feedback and estimates shortly after training to predict longer-term impacts and communicate performance against plans.

BusinessEconomy & Finance
1 of 27
Organisational contribution of Learning & Development BILD Connect Workshop 14 th January 2009 David Vachell MA, FBILD
In many organisations, learning is not seen as a key driver for success What they want... What we do... What they do...
Learning & Development is one of the most significantly leveraged investments any organisation can make
We have a sound process and some ideas about how to evaluate learning and development programmes
But L&D professionals are still struggling to be taken seriously by business leaders Board Room
In this workshop we will attempt to develop .... ,[object Object],[object Object],[object Object]
WHAT ARE THE GOVERNING FACTORS DRIVING INVESTMENT CHOICES IN ORGANISATIONS?
L&D is in competition for investment.... ...and it’s not a level playing field Investment in L&D Investment in other things Perceived Value of L&D Perceived Value of Other things + - + - + +
This system creates a “feast & famine” cycle Investment Time “ Our people are our greatest asset” “ L&D spend is not getting results” “ We need to do something to train these people”
Three broad stakeholder groups – each have different perceptions of value Value criteria Will it contribute to our strategy? Will it help achieve my team objectives? Will it develop me and my earning potential? Horizon Multiple years < 1 Year Depends... Control (investment) Money Time Commitment
So what is on the mind of your executive stakeholders?
HOW CAN WE BUILD A STRATEGIC BUSINESS CASE FOR L&D?
We frequently start with costs... ... try starting with impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Get answers to level 4 questions for every intervention before you start ,[object Object],[object Object],[object Object]
A worked example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Work out the projected ROI for all proposed programmes and order by BCR/ROI
The graph can be used to make tough decisions on programme prioritisation Target BCR Budget
Worked example Programme Fixed cost Per participant cost Per participant benefit No of participants Total participant cost Total cost Total benefit BCR ROI Cumulative Cost Cumulative Benefit A 35,000 50 150 2,500 B 2,000 500 1,000 400 C 10,000 1,000 2,000 100 E 5,000 1,000 2,000 20 D 5,000 1,500 2,000 150
You should end up with a table like this.... Programme Fixed cost Per participant cost Per participant benefit No of participants Total participant cost Total cost Total benefit BCR ROI Cumulative Cost Cumulative Benefit A 35,000 50 150 2,500 125,000 160,000 375,000 2.34 134% 160,000 375,000 B 2,000 500 1,000 400 200,000 202,000 400,000 1.98 98% 362,000 775,000 C 10,000 1,000 2,000 100 100,000 110,000 200,000 1.82 82% 472,000 975,000 E 5,000 1,000 2,000 20 20,000 25,000 40,000 1.60 60% 497,000 1,015,000 D 5,000 1,500 2,000 150 225,000 230,000 300,000 1.30 30% 727,000 1,315,000
This information can be used to communicate strategic decisions about programmes Programme Fixed cost ROI Cumulative Cost Cumulative Benefit A 35,000 134% 160,000 375,000 B 2,000 98% 362,000 775,000 C 10,000 82% 472,000 975,000 E 5,000 60% 497,000 1,015,000 D 5,000 30% 727,000 1,315,000 Total 57,000
IT IS ESSENTIAL TO COMMUNICATE PERFORMANCE AGAINST PLAN
There is frequently a significant time lag between action and visible response Average size of opportunity in sales reps pipeline compared to average overall 0% 50% 100% 150% 200% Wave Start Start+6 Start+12
Participant judgement can be used to predict impact and accelerate reporting cycles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Participant judgement can be used to predict impact across the system and accelerate reporting cycles J K L Good use of my time Good investment by company Relevant to my role
Create dashboards that can be readily accessed by all stakeholders
Using this three stage approach could change the way that people development is viewed in organisations Use participant estimates to create timely impact assessments Use ROI practice to project impact results and prioritize projects Evaluate Programmes to create reliable and credible impact statements
Breakout conversations ,[object Object],[object Object]

Recommended

Delivering a Transformational L&D Strategy
Delivering a Transformational L&D StrategyDelivering a Transformational L&D Strategy
Delivering a Transformational L&D Strategy
Human Capital Media
 
Leveraging Contextual Learning in Your Talent Development Strategy
Leveraging Contextual Learning in Your Talent Development Strategy Leveraging Contextual Learning in Your Talent Development Strategy
Leveraging Contextual Learning in Your Talent Development Strategy
The HR Observer
 
Learning & Development Strategy in Banking Industry
Learning & Development Strategy in Banking IndustryLearning & Development Strategy in Banking Industry
Learning & Development Strategy in Banking Industry
Agung Windriatmoko
 
Marian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes-Introduction to Strategic Thinking and StrategyMarian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes
 
Creating a sustainable learning & development function v2
Creating a sustainable learning & development function v2Creating a sustainable learning & development function v2
Creating a sustainable learning & development function v2
Deepak Chawla
 
Training Strategies to Grow Organizations
Training Strategies to Grow OrganizationsTraining Strategies to Grow Organizations
Training Strategies to Grow Organizations
Laurence Yap M.A. (UM) CHRM
 
Angela Connolly - How to create a winning L&D Strategy
Angela Connolly - How to create a winning L&D StrategyAngela Connolly - How to create a winning L&D Strategy
Angela Connolly - How to create a winning L&D Strategy
Learning Pool Ltd
 
L&D strategy FY20
L&D strategy FY20L&D strategy FY20
L&D strategy FY20
Kate Rand
 

Recommended

Delivering a Transformational L&D Strategy
Delivering a Transformational L&D StrategyDelivering a Transformational L&D Strategy
Delivering a Transformational L&D Strategy
Human Capital Media
 
Leveraging Contextual Learning in Your Talent Development Strategy
Leveraging Contextual Learning in Your Talent Development Strategy Leveraging Contextual Learning in Your Talent Development Strategy
Leveraging Contextual Learning in Your Talent Development Strategy
The HR Observer
 
Learning & Development Strategy in Banking Industry
Learning & Development Strategy in Banking IndustryLearning & Development Strategy in Banking Industry
Learning & Development Strategy in Banking Industry
Agung Windriatmoko
 
Marian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes-Introduction to Strategic Thinking and StrategyMarian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes-Introduction to Strategic Thinking and Strategy
Marian Janes
 
Creating a sustainable learning & development function v2
Creating a sustainable learning & development function v2Creating a sustainable learning & development function v2
Creating a sustainable learning & development function v2
Deepak Chawla
 
Training Strategies to Grow Organizations
Training Strategies to Grow OrganizationsTraining Strategies to Grow Organizations
Training Strategies to Grow Organizations
Laurence Yap M.A. (UM) CHRM
 
Angela Connolly - How to create a winning L&D Strategy
Angela Connolly - How to create a winning L&D StrategyAngela Connolly - How to create a winning L&D Strategy
Angela Connolly - How to create a winning L&D Strategy
Learning Pool Ltd
 
L&D strategy FY20
L&D strategy FY20L&D strategy FY20
L&D strategy FY20
Kate Rand
 
Developing L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business ResultsDeveloping L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business Results
Edwin Ebreo
 
Business Learning Strategy
Business Learning StrategyBusiness Learning Strategy
Business Learning Strategy
Nick DeNardo
 
A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213
Rosamond Lee
 
Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011
Timothy Holden
 
How to level up learning and development
How to level up learning and developmentHow to level up learning and development
How to level up learning and development
Chris Smith
 
Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14
BizLibrary
 
Training Department Planning and Strategies
Training Department Planning and StrategiesTraining Department Planning and Strategies
Training Department Planning and Strategies
Laurence Yap M.A. (UM) CHRM
 
Training Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate StrategiesTraining Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate Strategies
Laurence Yap M.A. (UM) CHRM
 
Future proofing your L&D strategy
Future proofing your L&D strategyFuture proofing your L&D strategy
Future proofing your L&D strategy
Laura Overton
 
Job development-training-7-21
Job development-training-7-21Job development-training-7-21
Job development-training-7-21
BlackHillsSpecialSer
 
Learning and Development - An Introduction
Learning and Development - An Introduction Learning and Development - An Introduction
Learning and Development - An Introduction
Institution of Mechanical Engineers (IMechE)
 
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.147 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
BizLibrary
 
Learning Organization Governance for Top Performers
Learning Organization Governance for Top PerformersLearning Organization Governance for Top Performers
Learning Organization Governance for Top Performers
CorpU
 
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforceHR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
The HR Observer
 
Learning and development
Learning and developmentLearning and development
Learning and development
Harpreet Gill Johl
 
Linking L+D to Business Outcomes
Linking L+D to Business OutcomesLinking L+D to Business Outcomes
Linking L+D to Business Outcomes
Tony Wiggins
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
Mzinga
 
L&D
L&DL&D
L&D
viniciustsugue
 
5 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 20145 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 2014
Human Capital Media
 
L&D Presentation
L&D PresentationL&D Presentation
L&D Presentation
Maxine McKenzie-Kellie
 
Learning and Development Strategy
Learning and Development StrategyLearning and Development Strategy
Learning and Development Strategy
New To HR
 
Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...
AMANA BANK PLC
 

More Related Content

What's hot

Developing L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business ResultsDeveloping L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business Results
Edwin Ebreo
 
Business Learning Strategy
Business Learning StrategyBusiness Learning Strategy
Business Learning Strategy
Nick DeNardo
 
A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213
Rosamond Lee
 
Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011
Timothy Holden
 
How to level up learning and development
How to level up learning and developmentHow to level up learning and development
How to level up learning and development
Chris Smith
 
Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14
BizLibrary
 
Training Department Planning and Strategies
Training Department Planning and StrategiesTraining Department Planning and Strategies
Training Department Planning and Strategies
Laurence Yap M.A. (UM) CHRM
 
Training Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate StrategiesTraining Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate Strategies
Laurence Yap M.A. (UM) CHRM
 
Future proofing your L&D strategy
Future proofing your L&D strategyFuture proofing your L&D strategy
Future proofing your L&D strategy
Laura Overton
 
Job development-training-7-21
Job development-training-7-21Job development-training-7-21
Job development-training-7-21
BlackHillsSpecialSer
 
Learning and Development - An Introduction
Learning and Development - An Introduction Learning and Development - An Introduction
Learning and Development - An Introduction
Institution of Mechanical Engineers (IMechE)
 
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.147 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
BizLibrary
 
Learning Organization Governance for Top Performers
Learning Organization Governance for Top PerformersLearning Organization Governance for Top Performers
Learning Organization Governance for Top Performers
CorpU
 
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforceHR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
The HR Observer
 
Learning and development
Learning and developmentLearning and development
Learning and development
Harpreet Gill Johl
 
Linking L+D to Business Outcomes
Linking L+D to Business OutcomesLinking L+D to Business Outcomes
Linking L+D to Business Outcomes
Tony Wiggins
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
Mzinga
 
L&D
L&DL&D
L&D
viniciustsugue
 
5 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 20145 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 2014
Human Capital Media
 
L&D Presentation
L&D PresentationL&D Presentation
L&D Presentation
Maxine McKenzie-Kellie
 

What's hot (20)

Developing L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business ResultsDeveloping L&D Strategy that Lead to Business Results
Developing L&D Strategy that Lead to Business Results
 
Business Learning Strategy
Business Learning StrategyBusiness Learning Strategy
Business Learning Strategy
 
A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213A3 Poster for National L&D Framework - Effie 130213
A3 Poster for National L&D Framework - Effie 130213
 
Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011Recent developments in Learning & Development February 2011
Recent developments in Learning & Development February 2011
 
How to level up learning and development
How to level up learning and developmentHow to level up learning and development
How to level up learning and development
 
Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14Next Generation Learning Strategy - Webinar 08.12.14
Next Generation Learning Strategy - Webinar 08.12.14
 
Training Department Planning and Strategies
Training Department Planning and StrategiesTraining Department Planning and Strategies
Training Department Planning and Strategies
 
Training Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate StrategiesTraining Department : Facilitation of Corporate Strategies
Training Department : Facilitation of Corporate Strategies
 
Future proofing your L&D strategy
Future proofing your L&D strategyFuture proofing your L&D strategy
Future proofing your L&D strategy
 
Job development-training-7-21
Job development-training-7-21Job development-training-7-21
Job development-training-7-21
 
Learning and Development - An Introduction
Learning and Development - An Introduction Learning and Development - An Introduction
Learning and Development - An Introduction
 
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.147 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
7 Key Elements for Every Top Learning Strategy - Webinar 02.19.14
 
Learning Organization Governance for Top Performers
Learning Organization Governance for Top PerformersLearning Organization Governance for Top Performers
Learning Organization Governance for Top Performers
 
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforceHR Summit and Expo Africa 2015 - Assessments for high performance workforce
HR Summit and Expo Africa 2015 - Assessments for high performance workforce
 
Learning and development
Learning and developmentLearning and development
Learning and development
 
Linking L+D to Business Outcomes
Linking L+D to Business OutcomesLinking L+D to Business Outcomes
Linking L+D to Business Outcomes
 
Defining Your Social Learning Strategy
Defining Your Social Learning StrategyDefining Your Social Learning Strategy
Defining Your Social Learning Strategy
 
L&D
L&DL&D
L&D
 
5 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 20145 Learning Strategy Essentials for 2014
5 Learning Strategy Essentials for 2014
 
L&D Presentation
L&D PresentationL&D Presentation
L&D Presentation
 

Viewers also liked

Learning and Development Strategy
Learning and Development StrategyLearning and Development Strategy
Learning and Development Strategy
New To HR
 
Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...
AMANA BANK PLC
 
Learning and Development mission, strategy, and goals
Learning and Development mission, strategy, and goalsLearning and Development mission, strategy, and goals
Learning and Development mission, strategy, and goals
Jerry Davis
 
Learning and development initiatives at deloitte
Learning and development initiatives at deloitteLearning and development initiatives at deloitte
Learning and development initiatives at deloitte
Deepa M K
 
Learning & Development
Learning & DevelopmentLearning & Development
Learning & Development
m.dubucq
 
Training Strategy ppt
Training Strategy pptTraining Strategy ppt
Training Strategy ppt
Laurence Yap M.A. (UM) CHRM
 
Training Strategy Ppt
Training Strategy PptTraining Strategy Ppt
Training Strategy Ppt
Narayan Vaidya
 
Training And Development
Training And DevelopmentTraining And Development
Training And Development
Premnath R
 

Viewers also liked (8)

Learning and Development Strategy
Learning and Development StrategyLearning and Development Strategy
Learning and Development Strategy
 
Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...Importance of Learning & Development of the employees in private sector organ...
Importance of Learning & Development of the employees in private sector organ...
 
Learning and Development mission, strategy, and goals
Learning and Development mission, strategy, and goalsLearning and Development mission, strategy, and goals
Learning and Development mission, strategy, and goals
 
Learning and development initiatives at deloitte
Learning and development initiatives at deloitteLearning and development initiatives at deloitte
Learning and development initiatives at deloitte
 
Learning & Development
Learning & DevelopmentLearning & Development
Learning & Development
 
Training Strategy ppt
Training Strategy pptTraining Strategy ppt
Training Strategy ppt
 
Training Strategy Ppt
Training Strategy PptTraining Strategy Ppt
Training Strategy Ppt
 
Training And Development
Training And DevelopmentTraining And Development
Training And Development
 

Similar to Strategic Value of Learning & Development

Trends and local challenges in Project Management
Trends and local challenges in Project ManagementTrends and local challenges in Project Management
Trends and local challenges in Project Management
PMILebanonChapter
 
Trends and local challenges
Trends and local challengesTrends and local challenges
Trends and local challenges
PMILebanonChapter
 
Roi Estimation
Roi EstimationRoi Estimation
Roi Estimation
parop
 
Making the business case for your intranet
Making the business case for your intranetMaking the business case for your intranet
Making the business case for your intranet
Sam Marshall
 
What is the business value of my project?
What is the business value of my project?What is the business value of my project?
What is the business value of my project?
Joe Raynus
 
Business Cases And Benefits Management
Business Cases And Benefits ManagementBusiness Cases And Benefits Management
Business Cases And Benefits Management
Alan McSweeney
 
Steve Calder: Business Benefits of GIS: An ROI Approach
Steve Calder: Business Benefits of GIS: An ROI ApproachSteve Calder: Business Benefits of GIS: An ROI Approach
Steve Calder: Business Benefits of GIS: An ROI Approach
AGI Geocommunity
 
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
Center for Social Sector Leadership
 
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docx
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docxRunning head BUDGET PROCESS 1BUDGET PROCESS 8.docx
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docx
susanschei
 
Subject Module - Elective CIAKL II - Class 12
Subject Module - Elective CIAKL II - Class 12Subject Module - Elective CIAKL II - Class 12
Subject Module - Elective CIAKL II - Class 12
CIAKL II - Cinema and industry alliance for knowledge and learning
 
Eventroi
EventroiEventroi
Eventroi
CommGres Conference Agency
 
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
Aquamarine Emerald
 
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
Donald G
 
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
Marketo
 
Cash Balance Plans
Cash Balance PlansCash Balance Plans
Cash Balance Plans
DanKravitz
 
Roioflearninglyndacom 150422124107-conversion-gate02
Roioflearninglyndacom 150422124107-conversion-gate02Roioflearninglyndacom 150422124107-conversion-gate02
Roioflearninglyndacom 150422124107-conversion-gate02
nizar vikti
 
The ROI of Learning
The ROI of LearningThe ROI of Learning
The ROI of Learning
LinkedIn Learning Solutions
 
Why You Should Consider Springboard
Why You Should Consider SpringboardWhy You Should Consider Springboard
Why You Should Consider Springboard
steve tice
 
Project_selectionProject_selectionnn.ppt
Project_selectionProject_selectionnn.pptProject_selectionProject_selectionnn.ppt
Project_selectionProject_selectionnn.ppt
ssdongre1
 
Continuous Professional Development - Key to Commercial Success in Advertising
Continuous Professional Development - Key to Commercial Success in AdvertisingContinuous Professional Development - Key to Commercial Success in Advertising
Continuous Professional Development - Key to Commercial Success in Advertising
The_IPA
 

Similar to Strategic Value of Learning & Development (20)

Trends and local challenges in Project Management
Trends and local challenges in Project ManagementTrends and local challenges in Project Management
Trends and local challenges in Project Management
 
Trends and local challenges
Trends and local challengesTrends and local challenges
Trends and local challenges
 
Roi Estimation
Roi EstimationRoi Estimation
Roi Estimation
 
Making the business case for your intranet
Making the business case for your intranetMaking the business case for your intranet
Making the business case for your intranet
 
What is the business value of my project?
What is the business value of my project?What is the business value of my project?
What is the business value of my project?
 
Business Cases And Benefits Management
Business Cases And Benefits ManagementBusiness Cases And Benefits Management
Business Cases And Benefits Management
 
Steve Calder: Business Benefits of GIS: An ROI Approach
Steve Calder: Business Benefits of GIS: An ROI ApproachSteve Calder: Business Benefits of GIS: An ROI Approach
Steve Calder: Business Benefits of GIS: An ROI Approach
 
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
Berkeley Board Fellows & Social Sector Solutions Professional Development Wor...
 
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docx
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docxRunning head BUDGET PROCESS 1BUDGET PROCESS 8.docx
Running head BUDGET PROCESS 1BUDGET PROCESS 8.docx
 
Subject Module - Elective CIAKL II - Class 12
Subject Module - Elective CIAKL II - Class 12Subject Module - Elective CIAKL II - Class 12
Subject Module - Elective CIAKL II - Class 12
 
Eventroi
EventroiEventroi
Eventroi
 
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
PGBM01 - MBA Financial Management And Control (2015-16 Trm1 A)Lecture 9 lon...
 
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
ACHIEVING OPTIMAL RESULTS CONSULTING LLC1
 
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
Talk the Talk and Walk the Walk: Building CMO Credibility with CEO-Worthy Met...
 
Cash Balance Plans
Cash Balance PlansCash Balance Plans
Cash Balance Plans
 
Roioflearninglyndacom 150422124107-conversion-gate02
Roioflearninglyndacom 150422124107-conversion-gate02Roioflearninglyndacom 150422124107-conversion-gate02
Roioflearninglyndacom 150422124107-conversion-gate02
 
The ROI of Learning
The ROI of LearningThe ROI of Learning
The ROI of Learning
 
Why You Should Consider Springboard
Why You Should Consider SpringboardWhy You Should Consider Springboard
Why You Should Consider Springboard
 
Project_selectionProject_selectionnn.ppt
Project_selectionProject_selectionnn.pptProject_selectionProject_selectionnn.ppt
Project_selectionProject_selectionnn.ppt
 
Continuous Professional Development - Key to Commercial Success in Advertising
Continuous Professional Development - Key to Commercial Success in AdvertisingContinuous Professional Development - Key to Commercial Success in Advertising
Continuous Professional Development - Key to Commercial Success in Advertising
 

Recently uploaded

Matka Result Kalyan chart Fix Matka 420
Matka Result Kalyan chart Fix Matka 420Matka Result Kalyan chart Fix Matka 420
Matka Result Kalyan chart Fix Matka 420
Matka Guessing ❼ʘ❷ʘ❻❻➃➆➆➀ Matka Result
 
DP boss matka results IndiaMART Kalyan guessing
DP boss matka results IndiaMART Kalyan guessingDP boss matka results IndiaMART Kalyan guessing
DP boss matka results IndiaMART Kalyan guessing
➑➌➋➑➒➎➑➑➊➍
 
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
nitachopra
 
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
taqyea
 
DPboss Indian Satta Matta Matka Result Fix Matka Number
DPboss Indian Satta Matta Matka Result Fix Matka NumberDPboss Indian Satta Matta Matka Result Fix Matka Number
DPboss Indian Satta Matta Matka Result Fix Matka Number
Satta Matka
 
Satta matka DP boss matka Kalyan result India matka
Satta matka DP boss matka Kalyan result India matkaSatta matka DP boss matka Kalyan result India matka
Satta matka DP boss matka Kalyan result India matka
➑➌➋➑➒➎➑➑➊➍
 
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
taqyea
 
How Communicators Can Help Manage Election Disinformation in the Workplace
How Communicators Can Help Manage Election Disinformation in the WorkplaceHow Communicators Can Help Manage Election Disinformation in the Workplace
How Communicators Can Help Manage Election Disinformation in the Workplace
MariumAbdulhussein
 
Truck Loading Conveyor Manufacturers Chennai
Truck Loading Conveyor Manufacturers ChennaiTruck Loading Conveyor Manufacturers Chennai
Truck Loading Conveyor Manufacturers Chennai
ConveyorSystem
 
Stainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers ChennaiStainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers Chennai
ConveyorSystem
 
RFHIC , IMS2024, Washington D.C. tradeshow
RFHIC , IMS2024, Washington D.C. tradeshowRFHIC , IMS2024, Washington D.C. tradeshow
RFHIC , IMS2024, Washington D.C. tradeshow
SeungyeonRyu2
 
Kalyan Satta Kalyan Matka Guessing Satta
Kalyan Satta Kalyan Matka Guessing SattaKalyan Satta Kalyan Matka Guessing Satta
Kalyan Satta Kalyan Matka Guessing Satta
Matka Guessing ❼ʘ❷ʘ❻❻➃➆➆➀ Matka Result
 
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
kumarilali919
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
The Key Summaries of Forum Gas 2024.pptx
The Key Summaries of Forum Gas 2024.pptxThe Key Summaries of Forum Gas 2024.pptx
The Key Summaries of Forum Gas 2024.pptx
Sampe Purba
 
Kirill Klip GEM Royalty TNR Gold Presentation
Kirill Klip GEM Royalty TNR Gold PresentationKirill Klip GEM Royalty TNR Gold Presentation
Kirill Klip GEM Royalty TNR Gold Presentation
Kirill Klip
 
RFHIC, IMS 2024, Washington D.C., tradeshow
RFHIC, IMS 2024, Washington D.C., tradeshowRFHIC, IMS 2024, Washington D.C., tradeshow
RFHIC, IMS 2024, Washington D.C., tradeshow
SeungyeonRyu2
 
Satta matka guessing Kalyan fxxjodi panna
Satta matka guessing Kalyan fxxjodi pannaSatta matka guessing Kalyan fxxjodi panna
Satta matka guessing Kalyan fxxjodi panna
➑➌➋➑➒➎➑➑➊➍
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 

Recently uploaded (20)

Matka Result Kalyan chart Fix Matka 420
Matka Result Kalyan chart Fix Matka 420Matka Result Kalyan chart Fix Matka 420
Matka Result Kalyan chart Fix Matka 420
 
DP boss matka results IndiaMART Kalyan guessing
DP boss matka results IndiaMART Kalyan guessingDP boss matka results IndiaMART Kalyan guessing
DP boss matka results IndiaMART Kalyan guessing
 
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
Call Girls Chandigarh👉9024918724👉Agency 💞Profile Escorts in Chandigarh Availa...
 
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
一比一原版(Toledo毕业证)托莱多大学毕业证如何办理
 
DPboss Indian Satta Matta Matka Result Fix Matka Number
DPboss Indian Satta Matta Matka Result Fix Matka NumberDPboss Indian Satta Matta Matka Result Fix Matka Number
DPboss Indian Satta Matta Matka Result Fix Matka Number
 
Satta matka DP boss matka Kalyan result India matka
Satta matka DP boss matka Kalyan result India matkaSatta matka DP boss matka Kalyan result India matka
Satta matka DP boss matka Kalyan result India matka
 
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
一比一原版(Lehigh毕业证)利哈伊大学毕业证如何办理
 
How Communicators Can Help Manage Election Disinformation in the Workplace
How Communicators Can Help Manage Election Disinformation in the WorkplaceHow Communicators Can Help Manage Election Disinformation in the Workplace
How Communicators Can Help Manage Election Disinformation in the Workplace
 
Truck Loading Conveyor Manufacturers Chennai
Truck Loading Conveyor Manufacturers ChennaiTruck Loading Conveyor Manufacturers Chennai
Truck Loading Conveyor Manufacturers Chennai
 
Stainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers ChennaiStainless Steel Conveyor Manufacturers Chennai
Stainless Steel Conveyor Manufacturers Chennai
 
RFHIC , IMS2024, Washington D.C. tradeshow
RFHIC , IMS2024, Washington D.C. tradeshowRFHIC , IMS2024, Washington D.C. tradeshow
RFHIC , IMS2024, Washington D.C. tradeshow
 
Kalyan Satta Kalyan Matka Guessing Satta
Kalyan Satta Kalyan Matka Guessing SattaKalyan Satta Kalyan Matka Guessing Satta
Kalyan Satta Kalyan Matka Guessing Satta
 
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
❣Call Girl Near Chennai 💯Call Us 🔝 7737669865 🔝💃Independent Chennai Escorts S...
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
 
The Key Summaries of Forum Gas 2024.pptx
The Key Summaries of Forum Gas 2024.pptxThe Key Summaries of Forum Gas 2024.pptx
The Key Summaries of Forum Gas 2024.pptx
 
Kirill Klip GEM Royalty TNR Gold Presentation
Kirill Klip GEM Royalty TNR Gold PresentationKirill Klip GEM Royalty TNR Gold Presentation
Kirill Klip GEM Royalty TNR Gold Presentation
 
RFHIC, IMS 2024, Washington D.C., tradeshow
RFHIC, IMS 2024, Washington D.C., tradeshowRFHIC, IMS 2024, Washington D.C., tradeshow
RFHIC, IMS 2024, Washington D.C., tradeshow
 
Satta matka guessing Kalyan fxxjodi panna
Satta matka guessing Kalyan fxxjodi pannaSatta matka guessing Kalyan fxxjodi panna
Satta matka guessing Kalyan fxxjodi panna
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
 
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐ Indian Matka Dpboss Matka Guessing Kalyan panel Chart
 

Strategic Value of Learning & Development

  • 1. Organisational contribution of Learning & Development BILD Connect Workshop 14 th January 2009 David Vachell MA, FBILD
  • 2. In many organisations, learning is not seen as a key driver for success What they want... What we do... What they do...
  • 3. Learning & Development is one of the most significantly leveraged investments any organisation can make
  • 4. We have a sound process and some ideas about how to evaluate learning and development programmes
  • 5. But L&D professionals are still struggling to be taken seriously by business leaders Board Room
  • 6.
  • 7. WHAT ARE THE GOVERNING FACTORS DRIVING INVESTMENT CHOICES IN ORGANISATIONS?
  • 8. L&D is in competition for investment.... ...and it’s not a level playing field Investment in L&D Investment in other things Perceived Value of L&D Perceived Value of Other things + - + - + +
  • 9. This system creates a “feast & famine” cycle Investment Time “ Our people are our greatest asset” “ L&D spend is not getting results” “ We need to do something to train these people”
  • 10. Three broad stakeholder groups – each have different perceptions of value Value criteria Will it contribute to our strategy? Will it help achieve my team objectives? Will it develop me and my earning potential? Horizon Multiple years < 1 Year Depends... Control (investment) Money Time Commitment
  • 11. So what is on the mind of your executive stakeholders?
  • 12. HOW CAN WE BUILD A STRATEGIC BUSINESS CASE FOR L&D?
  • 13.
  • 14.
  • 15.
  • 16. Work out the projected ROI for all proposed programmes and order by BCR/ROI
  • 17. The graph can be used to make tough decisions on programme prioritisation Target BCR Budget
  • 18. Worked example Programme Fixed cost Per participant cost Per participant benefit No of participants Total participant cost Total cost Total benefit BCR ROI Cumulative Cost Cumulative Benefit A 35,000 50 150 2,500 B 2,000 500 1,000 400 C 10,000 1,000 2,000 100 E 5,000 1,000 2,000 20 D 5,000 1,500 2,000 150
  • 19. You should end up with a table like this.... Programme Fixed cost Per participant cost Per participant benefit No of participants Total participant cost Total cost Total benefit BCR ROI Cumulative Cost Cumulative Benefit A 35,000 50 150 2,500 125,000 160,000 375,000 2.34 134% 160,000 375,000 B 2,000 500 1,000 400 200,000 202,000 400,000 1.98 98% 362,000 775,000 C 10,000 1,000 2,000 100 100,000 110,000 200,000 1.82 82% 472,000 975,000 E 5,000 1,000 2,000 20 20,000 25,000 40,000 1.60 60% 497,000 1,015,000 D 5,000 1,500 2,000 150 225,000 230,000 300,000 1.30 30% 727,000 1,315,000
  • 20. This information can be used to communicate strategic decisions about programmes Programme Fixed cost ROI Cumulative Cost Cumulative Benefit A 35,000 134% 160,000 375,000 B 2,000 98% 362,000 775,000 C 10,000 82% 472,000 975,000 E 5,000 60% 497,000 1,015,000 D 5,000 30% 727,000 1,315,000 Total 57,000
  • 21. IT IS ESSENTIAL TO COMMUNICATE PERFORMANCE AGAINST PLAN
  • 22. There is frequently a significant time lag between action and visible response Average size of opportunity in sales reps pipeline compared to average overall 0% 50% 100% 150% 200% Wave Start Start+6 Start+12
  • 23.
  • 24. Participant judgement can be used to predict impact across the system and accelerate reporting cycles J K L Good use of my time Good investment by company Relevant to my role
  • 25. Create dashboards that can be readily accessed by all stakeholders
  • 26. Using this three stage approach could change the way that people development is viewed in organisations Use participant estimates to create timely impact assessments Use ROI practice to project impact results and prioritize projects Evaluate Programmes to create reliable and credible impact statements
  • 27.
  翻译：