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Ravikumar
+919999908640 k.ravikumar@rediffmail.com
Ravikumar Page 1 of 6
CARRIER OBJECTIVE:
To build a carrier that uses my skills and allows me to further improve my analytical and technical skills through consistent up
gradation aimed towards providing efficient Solutions to the society.
Qualifications Summary:
 Quality focused IT professional with one year experience as Application Support Engineer.
 Supporting of PRADIP application at different NTPC locations all over India.
 Maintaining a stellar reputation for quality and efficiency in END user satisfaction, communication, and problem
resolution.
 Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and
standards while working with a wide range of platforms and in a fast-paced environment. Skilled in
troubleshooting and resolution of critical issues.
Professional Experience:
JULY 2019- PRESENT
UTILITY POWER TECH
LTD.
W-24, Sector -11 ,
Noida
DEC 2009 – JULY
2018
VOXIVA INDIA PVTLTD
NOIDA 201301
Designation and
Responsibilities
Utility Power tech Limited (UPL) is a joint venture Company of Reliance Infrastructure Limited
(Reliance .Infra) and NTPC Limited a Government of India Enterprises. With 50:50 share holding of
each promoters. The UPL is having unique advantage of resources and efficient system of its both
promoters. Besides promoters, Company is also providing services to other reputed Organizations.
The UPL also provides cost effective services to various Joint Ventures / Subsidiaries Companies of
NTPC.
Application Support Engineer
 Answer end-user questions via phone, email & chat on NTPC supported PRADIP
application.
 Work on issues observed at end user on first-in first-out based on priority
 Troubleshoot different PRADIP application problems
 Determine source of PRADIP application problems in different modules (Generic,
predefined, Tender process, PR Approval process, Correspondence, Committee, Weekly
activity Log etc.)
 Advise end-users on appropriate action
 Document resolutions for future reference
 Link calls to known issues
 Identify process improvements
 Identify, analyze, and correct the production system Application issues.
 Coordinate with Application Team to resolve the End user issues
Voxivais amobilehealthandWellness Company that helps gives people the knowledge and confidence
they need to livethehealthiestlifepossible.Voxivacombinesevidence-basedhealth guidelines, state-of-
the-art behavior change expertise and digital technology to engage and support individuals in staying
healthy and managing illness.
Senior NOC Administrator
Providing L2 support for Windows AWS cloud based Mobile health applications including database Support,
monitoring, deployment, troubleshooting etc.
Service desk
 Answer end-user questions via phone, email & chat on all company supported application
 Workon ticketsassigned to the queue and process first-in first-out based on priority
 Performsoftware installations

RAVIKUMAR
Technical Skills Education
 Troubleshoot computer problems
 Determine source of computer problems (hardware, software,user access, etc.)
 Advise end-users on appropriate action
 Document resolutions forfuture reference
 Link calls to known issues
 Identify process improvements
 Performing system backups to ensure daily backups run successfully and review backup l
And stores backupon NAS server.
 Creating standard server builds as per the SOP’s
 Identify,analyze, and correctthe production system issues.
 Assisting with features releases and emergency bug fixes of Voxiva applications
Monitoring
 Basic Knowledge of Networking LAN / WAN- Monitoring
Basic knowledge of Server Monitoring
Application & Database Server Availability
 Server Resource Utilizationand Load
Disk Usage forAll Servers Partition
Monitor Short codeStatistics with Keynote
Applications & SMS short codes Response time by using Keynote.
 End-to-end Infrastructure & application monitoring.
 Develop, Implement & maintain monitoring systems.
 Automated IT monitoring tools
 Providehistorical & Real-Time Reporting & Analytics data for Monitoring.
 CMDB management
ActiveDirectory/ WindowsServerAdministration
 Expertise on Windows Server 2008/2012/2016 Active Directory concepts, architecture and troubl
 Experience on Forest and Domain Level and Structure & Organizational Unit Structure
 Experience on Sites Configuration and Costing.
 Experience on the Trust between the domains and Configurations
 Experience on the FSMO Roles and Role Holders
 Experience on AD Replication Settings and Schedules
 Experience on DNS Architecture, Zone Creation & Scope & DNS Caching & Scavenging
 Experience on GPO Architecture, Domain Controller Policies & GPO Scope
 Experience on Time Service Architecture & Time Sync Schedules & Hierarchy
 Understanding ADFS Architecture
 Understanding Relying Party Trusts
 Understanding Claim Rules/Claim Providers
 Understanding Authentication Protocols
 Windows 2003/2008/2012 servers Installing and configuring Operating system in Break free
 Installing and configuration of Windows clusters

RAVIKUMAR
MS Exchange
 Experience with Exchange 2003 and higher is preferred.
 Participate in planning and execution of tasks related to
 Exchange based initiatives such as sites maintenance, development,
 updates, migrations, Exchange Cluster related upgrades
 and integration with other systems
 Extensive knowledge of Windows Server operating system
 (Windows 2000, 2003, 2008), performance monitoring and tuning
 Strong understanding and experience of Active Directory and group policy
 Strong knowledge and understanding of scripting for use within
 MS environments and MS enterprise level products, much experience is
 preferred
 Manage and provide technical leadership for the design, implementation,
 And integration of MS Exchange Server and applications.
 Plan and perform analytical research, design, development, and other
 Assignments in conformance with customer specifications.
 Monitor and analyze Exchange databases and mail flow for efficiencies.
 Provide input and expertise with regard to design, implementation,
 Maintenance/troubleshooting of MS Exchange.
 Install and configure MS Exchange servers.
 Create, configure, and maintain Exchange databases, mailboxes, address lists,
 Distribution groups and message routing.
 Apply Security Technical Implementation Guides settings, patches, and
 Conduct preventative maintenance.
 Monitor and analyze Exchange databases and mail flow for efficiencies.
IIS Server
 Managing and creating Web sites on IIS 6, 7, 8, 8.1 with SQL 2005, 2008,
2012& 2016.
 Web Server Administration/Application support.
 Managing Memory Dump files and analyze with Debug Diagnostics
 Setting the MIME Type
 Managed the handler mappings
 Experience in Application performance and Tuning.
 Power Shell scripting for IIS
 Planning and configuring new internal & external websites.
 Website content and application release management and creating Virtual
Directories.
 Application support for asp, .NET & java based hosted internal & external
Websites.
 Deploying .Net based Applications and Java based apps on IIS 6.0 and 7.0 etc.
 Troubleshooting .Net application issues hosted on the IIS.
 Creating, deploying, renewing and Import & export of the SSL certificates.
 Coordination with application development teams for issue troubleshooting.
 Working on web server optimization and performance.
 Providing support to application issues as per defined SLAs.
 Analyzing the logs error related to IIS.
 Replication of content with Site server in the large web farm.
 Creating and troubleshooting FTP sites and managing large FTP web farm.
 Installing, upgrading & configuring Apache web application with MySQL DB.

RAVIKUMAR
 Active Directory administration (user creation/updating and policy
Implementation).
 Remote administration of servers for any problem across offices related to
Microsoft OS.
 Performance & Tuning of servers and troubleshooting, Load Balancer &
 Virtual environment Production servers.
 Monitoring servers, websites, Logs, SMS, IVR etc.
MSSQLServer
 Installation of MSSQL Server on windows server 2008/2012 multi node cluster
 Installation and configuration of Always on and database mirroring for HA and DR
 Installing Patch Rollout, Service packs and Hot fixes on SQLServer.
 Instance migration from lower version to higher version.
 Perform daily health check based on the alerts generated by monitoring and
 Mails for zones likeSterling, Rwanda, Tanzania & Peru etc.
 Migrated over Databases from SQL Server 2008 to SQL Server 2012,
 Managing the User Privileges Administration.
 SQL DB backup and restoration.
 SQL table export and import etc.
 Monitoring batch jobs run SQL queries as per the schedule.
 Escalating issues to appropriate personnel via procedural documentation.
 Brainstorms with team members to resolve more complex problems and
 Escalates difficult issues to Director for more technical assistance.
 Monitoring and setup of SQL Server daily and weekly Maintenance Plan.
 Participating in process, application and database audits.
JAN2005 – DEC 2009:
CMS Computers Ltd.
Designation and
Responsibilities
System Administrator
Providing L1& L2 Support for Windows Server 2003/2008
Core Competencies:  New & Emerging Technology
 Systems & Network Upgrades
 Network Connectivity Issues
 All Windows Platforms
 ITIL Methodology.
 ZoHo monitoring products.
 IT Infrastructure & Application
Monitoring,
 Virtualization, Networking, Backup,
Storage, H/w, CMDB.
 Technologies: SNMP, SNMP-MIB,
WMI, Net Flow, NBAR, IPSLA, SSH,
basic Scripting.
 Testing & Troubleshooting
 Application Administration
 Systems Integration/Migration
 Problem Identification/Analysis
 MS SQL Server
 AWS Essentials

RAVIKUMAR
Windows Server :
 Responsible Managing Windows Server 2003/ 2008 Active Directory.
 Creating Active Directory forest and domain structure.
 Creating and managing OUs.
 Creating and managing user group and computer accounts.
 Creating, configuring and managing GPOs.
 Deploying and managing software using group policy.
 Creating sites to manage active directory replication.
 Managing the operation master.
 DNS, DHCP configuration.
 Configuring and proactive monitoring of servers for any events, using server
management tools.
 Planning and lead network project installations and upgrades.
 Developing and implementing IT policies.
 Taking backup and restoration of Windows Server 2003/2008 Active Directory
using NT Backup.
DNS Server :
 Creating DNS computer names.
 Installing and Configuring AD DS and DNS.
 Configuring Client Settings.
 Configuring Advanced DNS.
 Configuring adding resource records.
DHCP Server :
 Installing DHCP server.
 Configuring DHCP server role.
 Configuring DHCP security.
 Configuring DHCP scopes and options.
MS SQL Server  InstallingMSSQL server
 Theimplementationof SQL Server
 ConfigurationMSSQL Server withApplication
 Maintenanceof SQL Server,
 To ensure the availability andconsistentperformanceof ourcorporateapplications.
 and performanceof critical SQL ServerRDBMSsystems
AWS  Expert level understandingof AmazonWebServices (AWS) Cloudenvironment.
 Ability to create, deploy andmanage AWS services e.g. EC2, Beanstalk, RDS, Dynamo DB,
 CloudFront, S3, EBS, VPC, Management Console, CLI, etc.
 Expert level .NET Platforms
 Experience indesignand implementationof WebServices
 Deep understandingof CloudComputing and various deploymentmethodologies
 Experience inmigratingenterprise application(s) to theCloud
 Havebuilt, designedandarchitectedapplications fortheCloud
 Deep understandingof clientSDKs forAWS
 Expert level understandingof services offeredby theapplicablecloudprovider
 Ability to manageresources throughavailablecommand-linetools, console/portals
 Ability to do performanceanalysis andtuningof .NET application
 Deep understandingof data modeling, ArchitectureandDesignPatterns
 Expert knowledgeof open sourcewebframeworks and databases.
 Goodunderstanding of applicationlevel security mechanismsandbasic level
 understanding of network security

RAVIKUMAR
Qualification University/Board Session Percentage
B.Tech (ECE) N.I.T , Warangal 1988 -1992 58%
Diploma( ECE) State Board of Technical
Education and training, A.P
1984 -1987 69.95%
Intermediate A.P State Board of
intermediate
1984 55%
10th
State Board of Secondary
education, A.P
1982 48 %
Fathers Name Shri Satyanarayana
Date of Birth 12th APR 1967
Marital status Married
Language known Hindi, English & Telugu
Nationality Indian
Present Address C/o. Srinivasa Rao, Door no: 5/249, Muddada Veedhi, Narasanna Peta, Srikkaulam -532421
Email: Kravikumar67@gmail.com; k.ravikumar@rediffmail.com
Mobile No. +919999908640

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