SMEUG 2006 - Project IBIS: ERP at UAE University

Project IBIS – UAEU Selects & Deploys an ERP (While Building an IT Service Culture and an Enterprise Infrastructure to Match) Middle East Users Group 2006 SGHE 2006 Platinum Sponsors

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Moving UAE University to a Service Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Creating the University Information Technology Services Division (UITS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why Start With a Customer Support Center? ,[object Object],[object Object],[object Object],[object Object],[object Object]

First Step in Improving Service: Communicate, Communicate, Communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Second Step in Improving Service: Monitor Systems & Communicate About Problems ,[object Object],[object Object],[object Object],[object Object]

Step Three: Build Process for Service ,[object Object],[object Object],[object Object]

What We Started With: Pre-UITS Customer Service Was Chaotic and Not Accountable ,[object Object],[object Object],[object Object],[object Object]

Outcomes of Change: UITS Customer Service in Process-Driven and Results Oriented ,[object Object],[object Object],[object Object],[object Object],[object Object]

How Do You Build IT Systems That Enable the Service Culture Your Institution is Building?

Building the Business Case for an ERP ,[object Object],[object Object],[object Object],[object Object],[object Object]

Integrated Business Information System Modules and Timeline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Building the “Unified Digital Architecture” to Enable the “Unified Digital Campus” ,[object Object],[object Object],[object Object]

Infrastructure and Core Technologies: The Legacy to Overcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Legacy Banner and AIMS Servers

IBIS – Dev & Test Environments University & Internet Users INB & SSB Server Luminis Server Database Server HTTP/S Oracle SQL*Net JDBC Switch HP FCA EVA5000 SAN FCA EVA5000 SAN ODS Application Server ODS Database Warehouse Updates

IBIS – Production Architecture University & Internet Users INB Server SSB Server Luminis Web Severs ODS ODS Warehouse Database Server HTTP/S Oracle SQL*Net JDBC Warehouse Updates Load Balancing Switch ( F5 ) Oracle RAC Switch HP FCA EVA5000 SAN FCA EVA5000 SAN ( existing equipment ) CMS (Content) CMS (Studio)

Server Core Network Connectivity Design

Disaster Recovery: EMC Storage Migration

Enterprise Applications and Integration: The Legacy to Overcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Legacy Business System AIMS ,[object Object],Oracle Database 9i Payroll Finance HR Purchase Stores General Service Oracle FAT Client (Oracle Forms/Reports 6i) Server Client Network File Share Forms/Reports Windows 2000 LAN SQL*NET

Legacy Student Information System ,[object Object],Win2K LAN SQL*NET HTTP ODBC Banner 6 Oracle 9i Exam Conflict Attendance Admission Arabic Forms Grading Book Distribution Oracle FAT Client (Forms/Reports 6i) Server Client Network File Share Forms/Reports College Transfer Custom Reports Base Line Forms OAS 9i Self Service Banner Grading Attendance Middle Tier Internet Browser Desktop Reporting ASP Web Reports MS Access Blackboard Snapshot

Benefits of UAEU ERP System (IBIS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IBIS Application Architecture ,[object Object],Banner 7.1 Student, HR, & Finance ODS Enterprise SunOne LDAP SSB1 SSB2 Self Service Banner OAS 10g F5 Load Balancer Internet Browser Internet Browser Internet Browser INB1 INB2 Internet Native Banner OAS 10g Discoverer Reporting Tool OAS 10g Internet Browser Authentication Desktop Reporting Blackboard Snapshot iWIL Snapshot Library Snapshot MS Access UGRU Snapshots SMS Queries ODBC SQL*Net HTTP

Banner Oracle Database Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Banner Oracle Database Improvements (Cont) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Legacy Banner Database Architecture ,[object Object],SAN Oracle 9i AS Web Server OAS 10g Internet Browser Internet Browser Internet Browser OAS 10g Clustered Database Node1 Node 2 Client / Server Reports & Forms ODBC & MS Access Connections

New Database Architecture: High Availability, Load Balanced, With Reporting Traffic Segregated SAN ODS SSB1 SSB2 Self Service Banner OAS 10g F5 Load Balancer Internet Browser Internet Browser Internet Browser INB1 INB2 Internet Native Banner OAS 10g Discoverer Reporting Tool OAS 10g Internet Browser Clustered Database Node1 Node 2 Desktop Reporting MS Access ODBC Connections

Ready, Set, Go: Observations on ERP Deployment Made in Mid Air ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reporting – Old Process (Pre-ODS) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reporting – New Process (With ODS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Account Management – Before IBIS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Account Management – After IBIS ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Luminis Portal my.uaeu.ac.ae ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Legacy Sun JES Migration to Integrated Luminis JES

Luminis Parallel Deployment (Production) University & Internet Users Luminis Resource Tier Luminis Calendar Luminis Portal Tier Webservers Database Server HTTP/S Oracle SQL*Net JDBC Load Balancing Switch Oracle RAC Switch / Firewall HP FCA EVA5000 SAN FCA EVA5000 SAN ( existing equipment ) CMS (Content) CMS (Studio) HTTP Delivery Servers LDAP Enterprise LDAP Server IMAP4 Enterprise E-Mail Server

Migration Test Architecture – Luminis IV University & Internet Users Luminis Resource Tier Luminis Mail & Calendar Luminis Portal Tier Web Servers Database Server HTTP/S Oracle SQL*Net JDBC Load Balancing Switch Oracle RAC Switch / Firewall HP FCA EVA5000 SAN FCA EVA5000 SAN ( existing equipment ) CMS (Content) CMS (Studio) HTTP Delivery Servers LDAP Test Mail and Enterprise LDAP Server IMAP4

Serena Changeman Deployment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Enhancing Security to Protect Investment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Security Design Old Data center Servers Islamic Campus Users Internet Extreme Core Switches IBIS Servers Remote Campuses New Distribution Switch Load Balancer Perimeter Firewall RAS SMTP Gateway Appliance SSL VPN Appliance Mobile Users Using SSL VPN Netcache Proxy Main firewall Log Analyzer Load Balancer Network Intrusion Prevention System

SMEUG 2006 - Project IBIS: ERP at UAE University

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SMEUG 2006 - Project IBIS: ERP at UAE University