The document outlines 10 steps that great leaders take when things go wrong: 1) Accept that failure is inevitable. 2) Confront failure by reflecting on mistakes. 3) Be vulnerable by openly admitting mistakes. 4) Fail forward by changing perspectives and learning from failures. 5) Recover fast by helping people understand problems and providing solutions. 6) Fight back by rising above failure and looking for opportunities. 7) Make tough choices by deciding whether to abandon or continue with mistakes. 8) Realize their responsibility to influence others positively. 9) Take one for the team by supporting risky decisions. 10) Know when to take a step back to reflect on lessons learned.