Ufone provides telecommunication services in Pakistan. It offers both prepay and postpay services. For prepay, it offers scratch cards and top up services. For postpay, it provides various call plans and features. Ufone faces competition from other cellular companies like Mobilink, Telenor, and Zong. However, it differentiates itself through competitive pricing, quality service, and technological capabilities. The report analyzes Ufone's operations and processes to identify areas for reengineering.
This document presents a SWOT analysis and market research on UFONE GSM, a Pakistani cellular service provider. It discusses UFONE's competitors, packages, strengths such as its large market share, and weaknesses like issues with franchises. Customer research was conducted through a questionnaire of 10 UFONE users. The analysis found areas for improvement like clearly identifying hidden charges. In conclusion, recommendations are made for UFONE to develop new services like international SMS packages to attract more customers.
Ufone is a Pakistani telecommunications company that was established in 2001 as a subsidiary of Pakistan Telecommunication Company Limited (PTCL). The document provides an overview of Ufone's organization, including its history, vision, mission, culture, products/services, SWOT analysis, and hierarchy. It also lists five presenters and includes an agenda with topics like awards, plans, and conclusions.
The document outlines the marketing strategies of UFONE mobile network in Pakistan, including its history of launching in 2001, vision to be the best cellular option, promotional activities through colorful advertising, competitive pricing strategies, and positioning itself based on quality of services while facing challenges from larger competitors in the market. It discusses UFONE's management hierarchy, products, pricing, advertising approaches, distribution network, and opportunities for expanding its customer base.
Ufone is a Pakistani mobile network provider. It started in 2001 and now has over 24 million subscribers, making it one of the largest networks in Pakistan. The report discusses Ufone's vision, mission, goals, competitors, services, organizational structure, planning processes, and how it organizes, leads, and controls its operations.
This project proposal outlines plans for Ufone, a Pakistani cellular service provider. It discusses Ufone's history and introduction in 1990, organizational structure with departments like sales, marketing, IT, and customer care. The proposal presents Ufone's vision to be the leading provider and mission to offer best services. It analyzes Ufone's target market of youth, competitors, and strengths like its HR system and market pay while noting weaknesses like a focus on internal hiring. The proposal concludes that Ufone aggressively promotes itself to become the largest market leader.
This report summarizes the marketing activities of Ufone, the second largest telecom company in Pakistan. It provides a brief history of the company and an overview of its organizational structure and departments. The report focuses on Ufone's marketing department and discusses its brands, target markets, marketing strategies including advertising and sales promotion tools. It analyzes Ufone's competitors and reviews its SWOT analysis. The report concludes with future plans and recommendations to improve Ufone's marketing efforts.
This document summarizes an organizational presentation by Ufone about their company. It includes:
- An introduction to Ufone as a telecommunications company in Pakistan owned by PTCL and Etisalat.
- Details about their network coverage, products, and services including 3G and Blackberry access.
- An analysis of Ufone's organizational culture, strengths like coverage, weaknesses like lack of 4G, and threats from competitors.
- Insights from an interview with a Ufone HR executive about their multicultural and flexible work environment.
In under 3 sentences, this document provides an overview of Ufone's business and organizational culture through their presentation, SWOT analysis
This document presents a SWOT analysis and market research on UFONE GSM, a Pakistani cellular service provider. It discusses UFONE's competitors, packages, strengths such as its large market share, and weaknesses like issues with franchises. Customer research was conducted through a questionnaire of 10 UFONE users. The analysis found areas for improvement like clearly identifying hidden charges. In conclusion, recommendations are made for UFONE to develop new services like international SMS packages to attract more customers.
Ufone is a Pakistani telecommunications company that was established in 2001 as a subsidiary of Pakistan Telecommunication Company Limited (PTCL). The document provides an overview of Ufone's organization, including its history, vision, mission, culture, products/services, SWOT analysis, and hierarchy. It also lists five presenters and includes an agenda with topics like awards, plans, and conclusions.
The document outlines the marketing strategies of UFONE mobile network in Pakistan, including its history of launching in 2001, vision to be the best cellular option, promotional activities through colorful advertising, competitive pricing strategies, and positioning itself based on quality of services while facing challenges from larger competitors in the market. It discusses UFONE's management hierarchy, products, pricing, advertising approaches, distribution network, and opportunities for expanding its customer base.
Ufone is a Pakistani mobile network provider. It started in 2001 and now has over 24 million subscribers, making it one of the largest networks in Pakistan. The report discusses Ufone's vision, mission, goals, competitors, services, organizational structure, planning processes, and how it organizes, leads, and controls its operations.
This project proposal outlines plans for Ufone, a Pakistani cellular service provider. It discusses Ufone's history and introduction in 1990, organizational structure with departments like sales, marketing, IT, and customer care. The proposal presents Ufone's vision to be the leading provider and mission to offer best services. It analyzes Ufone's target market of youth, competitors, and strengths like its HR system and market pay while noting weaknesses like a focus on internal hiring. The proposal concludes that Ufone aggressively promotes itself to become the largest market leader.
This report summarizes the marketing activities of Ufone, the second largest telecom company in Pakistan. It provides a brief history of the company and an overview of its organizational structure and departments. The report focuses on Ufone's marketing department and discusses its brands, target markets, marketing strategies including advertising and sales promotion tools. It analyzes Ufone's competitors and reviews its SWOT analysis. The report concludes with future plans and recommendations to improve Ufone's marketing efforts.
This document summarizes an organizational presentation by Ufone about their company. It includes:
- An introduction to Ufone as a telecommunications company in Pakistan owned by PTCL and Etisalat.
- Details about their network coverage, products, and services including 3G and Blackberry access.
- An analysis of Ufone's organizational culture, strengths like coverage, weaknesses like lack of 4G, and threats from competitors.
- Insights from an interview with a Ufone HR executive about their multicultural and flexible work environment.
In under 3 sentences, this document provides an overview of Ufone's business and organizational culture through their presentation, SWOT analysis
Ufone is a cellular company in Pakistan that focuses on advertising to promote its services and attract customers. It sets objectives like informing and persuading customers. Ufone spends around 20% of its profits on advertising. Its ads often use humorous themes and colorful branding. Celebrities and comedians frequently appear in Ufone's ads to attract viewers. Ufone evaluates its campaigns and makes adjustments when needed, showing its focus on effective advertising.
Ufone is a cellular company in Pakistan that is a subsidiary of PTCL. It provides services across 1,500 cities and towns in Pakistan and competes with Mobilink, Telenor, Warid, and Zong. Ufone's marketing strategy focuses on youth and emphasizes having the lowest call rates. It uses various promotion methods like advertising, events, and sales promotions to convey its value proposition of being affordable and accessible across Pakistan.
Ufone uses a systematic process for staffing new positions that includes job analysis, developing job descriptions and specifications, recruitment both internally and externally, screening applicants, conducting interviews, testing candidates, and making job offers. The selection process aims to identify candidates that meet the qualifications, skills, experience and other requirements needed for the open position.
Ufone is a telecommunications company in Pakistan that has used effective promotional strategies to grow its market share. Its strategies include heavy advertising spending using colorful and eye-catching ads with humorous themes. Ufone promotes through various media channels, including television, print, billboards, and online. These promotion efforts have helped Ufone position itself as a leader in the Pakistani telecom market and achieve several awards for marketing and customer service excellence.
Ufone is the second largest cellular network in Pakistan. The document discusses several HR issues faced by Ufone, including a lack of proper advertisement of jobs resulting in an inability to attract talented employees, not following a market pay strategy leading to high turnover, and an inability to fully develop employee skills despite training opportunities. It provides an analysis of Ufone's structure and departments, and the responsibilities of the HR department. Questionnaires were administered to 15 Ufone employees, finding that most view a lack of external recruitment and changing technology as threats, while internal recruitment and training are strengths.
This document discusses Ufone, a Pakistani telecommunications company. It lists the group members for a project dedicated to Ufone, and provides a brief history of the company including its founding date, CEO, headquarters location, and coverage area. It then outlines Ufone's pricing strategy, products and services, placement in the market, promotion methods, and analyses including PESTEL, SWOT, BCG matrix, and competitor analysis. The document also describes Ufone's environmental, social, health, and CSR initiatives.
PTCL started as Ufone and was later acquired by Etisalat in 2006. The document outlines Ufone's prepaid and postpaid plans, products, features, recharge options, international calling rates, and bundles. It discusses the marketing strategy using the 7 Ps of advertising to target youth and all mobile subscribers by promoting Ufone's coverage, low rates, and incentives to build preference and teach customers how to use Ufone services. The objective is to create memorable services and provide customer assurance.
Jazz and Ufone are two major mobile network operators in Pakistan. Jazz commenced operations in 1994 as the first GSM service in Pakistan, while Ufone launched in 2001 under PTCL. In 2021, Jazz had a subscriber base of 74 million making it the largest network, while Ufone had 22 million subscribers and was the smallest network. Jazz's 2021 revenue was PKR 200 billion compared to Ufone's PKR 55.040 billion making it the higher earning network as well.
Mobilink and Ufone Comparision - Marketing Fawad Samejo
This document compares the marketing strategies of Ufone and Mobilink, two major mobile network providers in Pakistan. Ufone focuses on providing variety and low prices to customers, while prioritizing quality service and network coverage. Mobilink aims to become part of customers' families through quality service and customer care. Both companies use a variety of marketing strategies including TV, radio, and outdoor advertisements. Ufone targets mainly youth, while Mobilink has a more diversified target market.
The presentation summarizes Jazz, the prepaid brand of Mobilink, Pakistan's leading cellular service provider. It outlines Jazz's product strategy of offering 92 packages targeting different segments. It also discusses Jazz's positioning as a strong network, promotional strategy using various media, distribution through retailers and agents, and price skimming strategy of initially charging high prices. The presentation concludes by emphasizing Jazz's leadership position in the market and 38% share, attributed to its strong network.
Ufone GSM is a Pakistani GSM cellular service provider. It is one of the five major GSM Mobile companies in Pakistan. In January 2001 Pak Telecom Mobile Limited (PTML) a wholly owned subsidiary of Pakistan Telecommunication Company Limited (PTCL) started its operations under the brand name ‘Ufone’
Strategic Business Management Of Mobilinktayyabalig
Mobilink is the largest cellular service provider in Pakistan. It has a 36% market share and was the first to introduce GSM technology in 1994. The group analyzed Mobilink's mission, vision, objectives, strategies, internal and external factors. Mobilink faces threats from competitors offering lower rates and new technologies, but also has opportunities to expand services and improve network quality. The analysis found Mobilink has an average competitive position and response based on internal and external evaluations.
Presentation on information technology.How IT can is Used by telecom sector. i have choose Ufone
In shaa allah this presentation will help u
gud luck..:)
Advertising Campaign for Ufone VAS - A Telecom Marketing ReportSyed Abdul Basit
We students of MBA Telecom Management (from IoBM) designed a report on the advertising campaign for Ufone VAS business unit. We first study the industry and SWOT analysis, then the strategic and tactical marketing plan of Ufone, and finally designed a complete 360 advertising campaign to promote Value Added Service of Ufone (an inspiration from by Vodafone ZooZoo campaign)
Zong is the Pakistani brand of China Mobile, which is the world's largest telecom operator. China Mobile acquired Paktel in 2007 and rebranded it as Zong. Since then, Zong has invested over $2.5 billion in Pakistan's telecom sector. Zong aims to be the leading mobile operator in Pakistan by innovating and offering high quality services, while also building goodwill between China and Pakistan. Currently, Zong has a market share of 6.1% in Pakistan.
Mobilink is Pakistan's leading cellular provider with over 35 million subscribers and 35% market share. It aims to be the leading telecom provider through business expansion, better service, retaining its role as a top company, attracting and satisfying customers, and gaining employee involvement.
To achieve this, Mobilink employs various strategies including low priced packages, improving service quality, more sponsorships, partnering with corporations, effective distribution channels, celebrity endorsements, and targeting different customer segments. It analyzes opportunities in the market as well as its own strengths as the largest provider with a strong brand and wide network coverage.
Mobilink implements its strategies through restructuring, budgeting, motivating employees, and
Q-Mobile is a Pakistani mobile company founded by Mian Zeeshan Akhtar. It is currently the largest smartphone brand in Pakistan. The company manufactures phones in China but sells them under its own Q-Mobile brand name. It aims to offer innovative, high-quality phones at affordable prices. Q-Mobile targets middle and lower-income customers as well as youth. The company's goal is to establish strong customer loyalty through reliable products and excellent service.
Human: Thank you for the summary. It captured the key details about Q-Mobile and their founder in a concise yet informative way.
Mobilink is currently in the maturity stage of its product lifecycle. Competition has increased with new entrants like Telenor and Warid in the market. A situational analysis identifies high threats of new entry, buyers, suppliers, and rivalry due to perfect competition. A SWOT analysis finds Mobilink's strengths are its brand, network coverage, and services, while weaknesses are fewer advertisements, high prices, and less competent engineering compared to competitors. Segmentation targets different age, income, and social groups with various product lines. Positioning communicates Mobilink provides reliable communication everywhere. Perceptual mapping shows Mobilink leads competitors in value-added services, customer service, and market share.
Mobitel is Sri Lanka's first mobile service provider established in 1993 as a fully owned subsidiary of Sri Lanka Telecom. With over 5 million customers, Mobitel offers a variety of mobile and internet services. The organization utilizes information systems at strategic, tactical, and operational levels for functions like marketing, accounting, and management decision making. Mobitel has implemented ERP, CRM, and other systems to automate processes and improve communication, efficiency, and decision making across the large organization.
This document is a project report submitted by Vidhu Arora for their Master's degree. It provides an overview of their summer training project conducted at Aerial Telecom Solutions focusing on employee engagement. The report includes an introduction to Aerial Telecom which provides various telecom services. It then describes the methodology used for the project which involved questionnaires and interviews. The remaining sections will analyze employee workplace involvement, engagement practices, work-life balance and retention based on the research conducted.
Ufone is a cellular company in Pakistan that focuses on advertising to promote its services and attract customers. It sets objectives like informing and persuading customers. Ufone spends around 20% of its profits on advertising. Its ads often use humorous themes and colorful branding. Celebrities and comedians frequently appear in Ufone's ads to attract viewers. Ufone evaluates its campaigns and makes adjustments when needed, showing its focus on effective advertising.
Ufone is a cellular company in Pakistan that is a subsidiary of PTCL. It provides services across 1,500 cities and towns in Pakistan and competes with Mobilink, Telenor, Warid, and Zong. Ufone's marketing strategy focuses on youth and emphasizes having the lowest call rates. It uses various promotion methods like advertising, events, and sales promotions to convey its value proposition of being affordable and accessible across Pakistan.
Ufone uses a systematic process for staffing new positions that includes job analysis, developing job descriptions and specifications, recruitment both internally and externally, screening applicants, conducting interviews, testing candidates, and making job offers. The selection process aims to identify candidates that meet the qualifications, skills, experience and other requirements needed for the open position.
Ufone is a telecommunications company in Pakistan that has used effective promotional strategies to grow its market share. Its strategies include heavy advertising spending using colorful and eye-catching ads with humorous themes. Ufone promotes through various media channels, including television, print, billboards, and online. These promotion efforts have helped Ufone position itself as a leader in the Pakistani telecom market and achieve several awards for marketing and customer service excellence.
Ufone is the second largest cellular network in Pakistan. The document discusses several HR issues faced by Ufone, including a lack of proper advertisement of jobs resulting in an inability to attract talented employees, not following a market pay strategy leading to high turnover, and an inability to fully develop employee skills despite training opportunities. It provides an analysis of Ufone's structure and departments, and the responsibilities of the HR department. Questionnaires were administered to 15 Ufone employees, finding that most view a lack of external recruitment and changing technology as threats, while internal recruitment and training are strengths.
This document discusses Ufone, a Pakistani telecommunications company. It lists the group members for a project dedicated to Ufone, and provides a brief history of the company including its founding date, CEO, headquarters location, and coverage area. It then outlines Ufone's pricing strategy, products and services, placement in the market, promotion methods, and analyses including PESTEL, SWOT, BCG matrix, and competitor analysis. The document also describes Ufone's environmental, social, health, and CSR initiatives.
PTCL started as Ufone and was later acquired by Etisalat in 2006. The document outlines Ufone's prepaid and postpaid plans, products, features, recharge options, international calling rates, and bundles. It discusses the marketing strategy using the 7 Ps of advertising to target youth and all mobile subscribers by promoting Ufone's coverage, low rates, and incentives to build preference and teach customers how to use Ufone services. The objective is to create memorable services and provide customer assurance.
Jazz and Ufone are two major mobile network operators in Pakistan. Jazz commenced operations in 1994 as the first GSM service in Pakistan, while Ufone launched in 2001 under PTCL. In 2021, Jazz had a subscriber base of 74 million making it the largest network, while Ufone had 22 million subscribers and was the smallest network. Jazz's 2021 revenue was PKR 200 billion compared to Ufone's PKR 55.040 billion making it the higher earning network as well.
Mobilink and Ufone Comparision - Marketing Fawad Samejo
This document compares the marketing strategies of Ufone and Mobilink, two major mobile network providers in Pakistan. Ufone focuses on providing variety and low prices to customers, while prioritizing quality service and network coverage. Mobilink aims to become part of customers' families through quality service and customer care. Both companies use a variety of marketing strategies including TV, radio, and outdoor advertisements. Ufone targets mainly youth, while Mobilink has a more diversified target market.
The presentation summarizes Jazz, the prepaid brand of Mobilink, Pakistan's leading cellular service provider. It outlines Jazz's product strategy of offering 92 packages targeting different segments. It also discusses Jazz's positioning as a strong network, promotional strategy using various media, distribution through retailers and agents, and price skimming strategy of initially charging high prices. The presentation concludes by emphasizing Jazz's leadership position in the market and 38% share, attributed to its strong network.
Ufone GSM is a Pakistani GSM cellular service provider. It is one of the five major GSM Mobile companies in Pakistan. In January 2001 Pak Telecom Mobile Limited (PTML) a wholly owned subsidiary of Pakistan Telecommunication Company Limited (PTCL) started its operations under the brand name ‘Ufone’
Strategic Business Management Of Mobilinktayyabalig
Mobilink is the largest cellular service provider in Pakistan. It has a 36% market share and was the first to introduce GSM technology in 1994. The group analyzed Mobilink's mission, vision, objectives, strategies, internal and external factors. Mobilink faces threats from competitors offering lower rates and new technologies, but also has opportunities to expand services and improve network quality. The analysis found Mobilink has an average competitive position and response based on internal and external evaluations.
Presentation on information technology.How IT can is Used by telecom sector. i have choose Ufone
In shaa allah this presentation will help u
gud luck..:)
Advertising Campaign for Ufone VAS - A Telecom Marketing ReportSyed Abdul Basit
We students of MBA Telecom Management (from IoBM) designed a report on the advertising campaign for Ufone VAS business unit. We first study the industry and SWOT analysis, then the strategic and tactical marketing plan of Ufone, and finally designed a complete 360 advertising campaign to promote Value Added Service of Ufone (an inspiration from by Vodafone ZooZoo campaign)
Zong is the Pakistani brand of China Mobile, which is the world's largest telecom operator. China Mobile acquired Paktel in 2007 and rebranded it as Zong. Since then, Zong has invested over $2.5 billion in Pakistan's telecom sector. Zong aims to be the leading mobile operator in Pakistan by innovating and offering high quality services, while also building goodwill between China and Pakistan. Currently, Zong has a market share of 6.1% in Pakistan.
Mobilink is Pakistan's leading cellular provider with over 35 million subscribers and 35% market share. It aims to be the leading telecom provider through business expansion, better service, retaining its role as a top company, attracting and satisfying customers, and gaining employee involvement.
To achieve this, Mobilink employs various strategies including low priced packages, improving service quality, more sponsorships, partnering with corporations, effective distribution channels, celebrity endorsements, and targeting different customer segments. It analyzes opportunities in the market as well as its own strengths as the largest provider with a strong brand and wide network coverage.
Mobilink implements its strategies through restructuring, budgeting, motivating employees, and
Q-Mobile is a Pakistani mobile company founded by Mian Zeeshan Akhtar. It is currently the largest smartphone brand in Pakistan. The company manufactures phones in China but sells them under its own Q-Mobile brand name. It aims to offer innovative, high-quality phones at affordable prices. Q-Mobile targets middle and lower-income customers as well as youth. The company's goal is to establish strong customer loyalty through reliable products and excellent service.
Human: Thank you for the summary. It captured the key details about Q-Mobile and their founder in a concise yet informative way.
Mobilink is currently in the maturity stage of its product lifecycle. Competition has increased with new entrants like Telenor and Warid in the market. A situational analysis identifies high threats of new entry, buyers, suppliers, and rivalry due to perfect competition. A SWOT analysis finds Mobilink's strengths are its brand, network coverage, and services, while weaknesses are fewer advertisements, high prices, and less competent engineering compared to competitors. Segmentation targets different age, income, and social groups with various product lines. Positioning communicates Mobilink provides reliable communication everywhere. Perceptual mapping shows Mobilink leads competitors in value-added services, customer service, and market share.
Mobitel is Sri Lanka's first mobile service provider established in 1993 as a fully owned subsidiary of Sri Lanka Telecom. With over 5 million customers, Mobitel offers a variety of mobile and internet services. The organization utilizes information systems at strategic, tactical, and operational levels for functions like marketing, accounting, and management decision making. Mobitel has implemented ERP, CRM, and other systems to automate processes and improve communication, efficiency, and decision making across the large organization.
This document is a project report submitted by Vidhu Arora for their Master's degree. It provides an overview of their summer training project conducted at Aerial Telecom Solutions focusing on employee engagement. The report includes an introduction to Aerial Telecom which provides various telecom services. It then describes the methodology used for the project which involved questionnaires and interviews. The remaining sections will analyze employee workplace involvement, engagement practices, work-life balance and retention based on the research conducted.
The document provides a summary of the applicant's work experience, including positions held, companies worked for, durations of employment, and reasons for leaving. It highlights 15 years of experience working in project management, customer service, and sales roles primarily within the telecommunications industry. Key responsibilities and achievements are listed for each role.
Mobitel is Sri Lanka's largest mobile network provider. It has a matrix organizational structure with divisions organized by both function and project. This structure enables fast decision making through direct communication across divisions. Mobitel follows a role culture that values strong employee relationships and provides benefits like parental leave. It also emphasizes training and developing employees. Mobitel applies principles of scientific management to increase efficiency and standardize roles. Organizational commitment among employees is important, driven by confidence in the company's goals and values, willingness to work hard, and desire to be a member.
Robi Axiata Limited is a leading telecommunications company in Bangladesh. The document discusses the internship experience of the author in Robi's Customer Service department. It provides an overview of Robi's operations, management structure, objectives and key achievements. It also describes the activities undertaken by the author, such as assisting customers with queries, complaints, activations and deactivations by phone as part of the inbound call center. The author gained exposure to different customer segments and departments within the Customer Service division.
Company Profile of ABY Information Systems Solutionsabeeji
ABY Information Systems Solutions provides information systems consulting services with the vision of helping clients access and utilize information effectively. The company values integrity, efficiency, competence and continuous learning. It offers services such as information systems consulting, environmental impact assessments, feasibility studies, training, and product supply to enhance customers' work quality and decision-making. ABY has experience in areas such as software development, market information systems, project evaluations, business plans, training, and environmental assessments. It aims to help clients harness the power of information through strategic and innovative information systems.
summer internship report on HCL infosystem at regional head office in chennai
at No 196 Old No 756 Habeeb Towers No 151/1 B Ground Floor, Opposite TVS & Near Ananda Vikatan, Vasan Avenue Anna Salai, Mount Road, Chennai - 600002
Ufone is a major cellular provider in Pakistan that is a subsidiary of PTCL. It launched in 2001 and provides both prepaid and postpaid services. The document outlines Ufone's mission, vision, products, services, slogans, organizational chart, competitors, hardware and software usage, database management, networking, online presence, security, and advantages of implementing an MIS/IT system. It concludes that Ufone aggressively promotes itself to become the largest provider and recommends focusing more on strategy, advertisements, cultural acceptance, and monitoring competitors.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
This document provides information about ThinkNEXT Technologies Pvt. Ltd., an ISO certified software development company. It details the company's profile, services offered, management team, clients, industrial training programs, and placements assistance. ThinkNEXT provides solutions using technologies like smart cards, NFC, biometrics, SMS, Android and offers services including ERP software, web development, database solutions and training. The company aims to provide industry-ready training and 100% placement assistance to students through its Cloud Campus programs.
0601002 survey of corporate customers for various telecom products & servicesSupa Buoy
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The document provides details about the internship of Muhammad Farhan at PTCL during their summer internship program. It discusses his placements in the WLL Optimization and Corporate Support departments.
The WLL Optimization department monitors wireless network parameters using software to diagnose and address faults. They conduct tests to measure wireless signal strength. If issues require hardware repairs, they report to operations teams.
The Corporate Support department acts as a liaison between PTCL and corporate customers. They arrange communication packages for companies. It is an important aspect as many firms require these services and PTCL is a major provider.
Overall, the internship provided practical experience applying concepts learned theoretically. It also gave insights into managerial practices in a corporate
This document provides an introduction and background to a major research project on customer attitudes towards value-added services offered by Indian telecom service providers. It includes sections on the introduction, company background and history, literature review, rationale for the study, objectives, methodology, questionnaire, analysis and interpretation of results, findings, and conclusion. The project appears to be researching customer perspectives on value-added services in the Indian telecom industry to fulfill requirements for a Master's degree in Business Administration.
India is the fastest growing and the 2nd largest telecom market in the world (the largest being China). With more than 700 million wireless subscribers and 35 million wireline subscribers, the industry is growing at a fast pace and has been adding more than 16 million subscriber every month for the past 1 year.
This document provides a summary of a project report on Reliance Communications. It discusses the company's vision to provide affordable communication services across India. The report outlines Reliance Communication's products and services, competitors, marketing strategies, financial performance and role of management. It also describes the research methodology, objectives, key findings and limitations of the project. The summary highlights that the project aimed to understand Reliance Communication's training procedures and employee satisfaction. It provided insights into the telecom industry and competition through interviews with customers and employees.
The document discusses Reliance Jio, including its history, vision, products and services like 4G broadband, LYF smartphones, and Jionet WiFi. It provides details on Jio's spectrum holdings, tariff plans with free voice calls, and goals of providing affordable digital connectivity and services across India as part of its vision. The growth of Jio within a short time period to over 18 crore subscribers is also mentioned.
The document provides an overview of Ufone, a Pakistani telecommunications company. It discusses Ufone's mission, vision, stakeholders, strategy, leadership structure, planning/decision-making processes, and control systems. Key points include Ufone focusing on customer value and lowest rates, building a subscriber base of over 24 million, and maintaining a profitable strategy through cost control and partnership with PTCL.
This document provides an overview of an Enterprise Resource Planning (ERP) project. It discusses the various modules of the ERP system, including academic, IT, administrative, and support service modules. It also covers the tools used to build the front-end and back-end of the ERP system, including HTML, PHP, JavaScript, and MySQL. The document aims to provide requirements, analysis, and descriptions of the various components that make up the ERP project.
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The document discusses marketing issues faced by a company including shifting consumer priorities, negative brand perception, declining customer loyalty, difficulty attracting talent, and loss of market share. It outlines responses from managers, customers, and classmates on these issues. A proposed marketing strategy is presented to address the issues through research, menu innovation, digital marketing, local focus, sustainability, and allocating resources over a timeline.
This document discusses international trade. It defines international trade and classifies its types, which include direct business, consignment business, and indent firms. It describes characteristics of international trade such as territorial specialization and government control. The document outlines importance, benefits, and barriers of international trade. It discusses reasons for companies to engage in global trade, as well as problems and advantages/disadvantages. Finally, it explains Adam Smith's theory of absolute advantage in international trade.
This document outlines the steps to find the maximum value of a function:
1. Take the derivative of the function to find critical points where it is increasing, decreasing, or constant.
2. Check the critical points by taking the second derivative to determine if they are local maximums or minimums.
3. Plug the critical points that are maximums back into the original function to find the maximum value.
Artificial Intelligence with Digital Marketing.pptxTrade Expert
This document discusses the relationship between artificial intelligence and digital marketing. It defines artificial intelligence as the ability of machines to perform tasks normally requiring human intelligence, such as recognizing speech. The document outlines the objectives of using AI in digital marketing, such as increasing brand awareness and customer engagement. It also raises questions about the costs, privacy, and ethics of applying AI in marketing. Finally, the document lists some implementations of AI in digital marketing, including personalized customer service, lead generation, and chatbots.
Rent.com is an online shopping website that allows busy people to purchase items online with one click from home. The website aims to enhance features such as allowing customers to message or email the company with any queries.
The document then discusses developing a roadmap for a website. It explains that a roadmap outlines proposed projects and is prioritized to indicate which should be completed first. It provides examples of factors to consider when prioritizing projects such as effectiveness, complexity, dependencies, time constraints, and available resources.
Finally, the document proposes a 6 step process to develop a successful website roadmap: determining needs, estimating costs, choosing a website builder, selecting templates and designs, identifying useful tools, and considering
This document provides a summary of organizational behavior practices at Coca-Cola. It discusses Coca-Cola's mission, vision, and values which focus on refreshing customers and creating value. The company's goals are to deliver financial targets and sustainable business practices. Coca-Cola believes in individual differences and judges job satisfaction based on employee surveys. It establishes values through training programs. The company applies various learning theories for employee development and motivates employees through open communication, rewards, and an energizing work environment. Coca-Cola relates motivation to performance and satisfaction. It uses incentives to motivate employees and believes in team effectiveness, developing teams based on communication, decision making, and encouraging creative thinking.
The document provides an overview of Coca-Cola's organizational structure and culture. It discusses the company's mission to refresh the world and create value for stakeholders. It also outlines the company's values of leadership, integrity, accountability, passion, diversity, and quality. The document notes that Coca-Cola employs over 92,000 people globally across several operating groups and believes in team effectiveness, employee motivation, and collaborative leadership.
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3) Volkswagen's emissions cheating was driven by a "goals at all costs" culture where no one raised concerns about violating standards. The company must now commit to a culture where employees feel comfortable raising issues without retaliation.
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trend behavior of macroeconomics variablesTrade Expert
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The document discusses the pressures faced by university students. It notes that students have a heavy workload including multiple assignments and projects each semester which creates stress. Students also feel pressure to maintain a high GPA to avoid being withdrawn from the university. Some students are studying subjects their parents want them to rather than their own interests, creating anxiety. Overall the document examines the academic pressures on students from assignments, exams, attendance policies, and sometimes parental expectations.
The document summarizes a project management analysis for LG Corporation's new cordless vacuum cleaner product called Porta-Vac. It outlines the 8 steps of the project management process using PERT (Program Evaluation and Review Technique): 1) Define activities, 2) Develop relationships between activities, 3) Draw network diagram, 4) Assign time estimates, 5) Identify critical path, 6) Calculate probability of completion, 7) Plan and schedule costs, 8) Monitor and control costs. The analysis found the project's expected completion time is 17 weeks with a 96% probability of meeting the 20 week deadline. There are 5 critical paths. A detailed Gantt chart is provided showing activity start/end times and costs.
This document contains details of a project management analysis for a company developing a cordless vacuum cleaner. It includes a list of project activities and predecessors, a network diagram showing the critical path as 17 weeks, and calculations showing a 96% probability of completing the project within the 20 week deadline. It also includes budgets for each activity and monitoring of costs against budget.
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Ufone report
1. 2017
MANAGEMENT INFORMATION SYSTEM
REPORT ON
“ANALYSIS OF INFORMATION SYSTEMS
BASED ON IT IN A WELL BUSINESS ENTITY
AND ITS RE-ENGINEERING PROCESS”
SUBMITTED BY
MUNTAHA MAQBOOL (0001)
NOOR-E-AMINA (0082)
AQSA KHALID (0085)
SUBMITTED TO
SIR.NAUKHAIZ CHAUDRY
SECTION:- BBA-3C
2. 1 | P a g e
UFONEREPORT 2017
Acknowledgement
‘‘In the name of ALLAH, the most merciful and the beneficent’’ The Almighty who bestowed
knowledge, health, vigor, to complete this report.
A person is not perfect. He has a limited mind and thinking approaches. It is the guidance from
the great ALLAH that shows the persons, light in the darkness and the person finds his way in
this light. Person is nothing without the helping lights but a helpless creature.
“Life is a learning experience”. We have learned the validity of this statement time and time
again. Every time we think we know something, we look back a year later and realize how little
we know and how much we have learned. This Feasibility Report has convinced us again, not in
the learning but also in terms of the vast team of talented people that take part in creating this
report. We believe each person plays a piece of a puzzle to make the complete picture, some
pieces are bigger than others, but without anyone piece the picture would not be completed.
We feel great pleasure and honor to express our gratitude from the citadel of our hearts to the
people whom we met, for their cooperation .Their sympathetic behavior has an ever-lasting
impression on the pages of our memory.
We want to pay tribute to our worthy teachers who are the main source of enlightenment for our
minds. We all students are thankful to them as they prepared us for looking at the matters of life
widely with open minds. This project is one of the sources of knowledge about the “Business”
for us. We are especially thankful to our honorable teacher Sir. Naukhaiz CH provided us
guidance, inspiration, suggestions and encouragement that helped us in all the time of research
for and writing of this project.
We are also thankful to the all that person whose cooperation makes us unable to complete the
project. Who helped us in giving information to us for completing this project the end we would
like to thank UCP for allowing us the course which helped us in building our minds to the right
track towards professionalism.
3. 2 | P a g e
UFONEREPORT 2017
PREFACE
Department of Commerce, The University of Central Punjab has always been admirable in its
efforts to equip the future executives with arms of creativity, flexibility and adaptability to meet
the challenges offered by fast changing business environment.
To achieve the above goals the department is providing both text and practical knowledge to its
students with its available resources.
Text knowledge is very well transferred to the students within the premises of the department;
Practical knowledge requires the kind co-operation of various business organization of the
country.
Faculty members are always trying their best to ask the students to explore the market by
assigning these different field activities and to conduct the different activities…
This report has been made on:-
Business Process Re-Engineering
OF
U-FONE
The key function of our work was to analyze the processes of the U-FONE and to re-engineer
them.We have done our best efforts to complete this report efficiently and effectively with all
abilities.
We hope this report fulfills the criteria and expectations of Department of Commerce. We have
tried our best to make it analytical as well as informative.
4. 3 | P a g e
UFONEREPORT 2017
TABLE OF CONTENTS
Sir # NAME
1 Overview of Warid Telecommunication
2
Introduction
3
Hierarchy of organization
4
Functions and Processes
5
Product and Services
6
Competitors
7 Inventory Management Process
8
Conclusion
5. 4 | P a g e
UFONEREPORT 2017
Brief overview of the industry
Our chosen field is of telecommunication because of highly demanded by customers like
telecommunications itself, the industry is broader than it was in the past. It encompasses multiple
service providers, including telephone companies, cable system operators, Internet service
providers, wireless carriers, and satellite operators. The industry today includes software-based
applications with a communications emphasis and intermediate layers of software incorporated
into end-to-end communication services.
It also includes suppliers of telecommunications equipment and software products sold directly
to consumers and also to service providers, as well as the telecommunications service .The range
of telecommunications applications is broad and includes telephony and video conferencing,
facsimile, broadcast and interactive television, instant messaging, e-mail, distributed
collaboration, a host of Web- and Internet-based communication and data transmissions.
Brief introduction about business
Our chosen business is of Pak Telecom Mobile Limited or Ufone is a
Pakistani GSM cellular service provider. It was the third mobile operator to enter Pakistani
market. It started its operations under the brand name of Ufone, in Islamabad on January 29,
2001.Its headquarter is in Blue area, Islamabad, Pakistan.
Ufone serve more than 2,333 cities of the country All National Highways, All Motorways .Mr.
Rainer Rathgeberis the CEO of the company and it gives three types of services Pre Pay, Post
Pay, UPaisa.
PTML is a wholly owned subsidiary of Pakistan Telecommunication Company Limited.
Following PTCL's privatization, Ufone became a part of the Escalate in 2006.
6. 5 | P a g e
UFONEREPORT 2017
Ufone is among the largest GSM mobile service provider and fourth largest mobile service in
terms of subscriber base of over 24 million. It has a market share of 18% among mobile
operators
Company’s major achievement
ISLAMABAD:Federation of Pakistan Chambers of Commerce and Industry (FPCCI ) awarded Ufone
with the first Telecom Excellence Award for "leading company and outstanding achievements".
Its subscriber base has grown to more than 6.5 million with a market share of nearly 25 percent and will
be aggressively supported by the commitment of new vision of Escalate FPCCI,the apex trade body of
Pakistan and representative of the business and industry in the country has initiated Telecom Excellence
Award in the categories of the Market Leadership.
FPCCI aims are to safeguard the interest of private sector in Pakistan and to serve as bridge between the
business community and government.
Organizational hierarchy
7. 6 | P a g e
UFONEREPORT 2017
Organizational departments
Finance department
Marketing department
Information technology department
Customer operation department
Government relation department
Engineering department
Sales department
Human resources department
OBJECTIVESOF UFONE
Enhancing Efficiency & Quality
Reducing Costs & Wastages in Ufone Functions & Activities
UFONE is giving many facilities going through different valuable processes & proceed
And here are the following functions:
1. Quick Access to Information:
The data can be accessed easily at all levels. The authorized managers have easy and
Quick access to data stored in the centralized terminal. The quick access to information is
beneficial for the manager’s decision-making process and the customers are also getting
reply soon.
2. Security:
The data is protected from unauthorized personnel. The authorized manager
is only allowed to access with the help of given Password / Code. Previously the data was
being stored in paper files. So, there was great possibility that unauthorized personnel
may access to the file and may leak out or steal any information or document. But now
database management system ensures security at high extend.
3. Contents:
The data management system enables managers to generate reports
accordingly to their requirements. The mangers specifically get to know about e.g. due
dates of the borrowers, amount of loan borrowed in some defined ranges, or type of loans
8. 7 | P a g e
UFONEREPORT 2017
and the borrowers. The desired record generates and it greatly helps mangers to take
quick decision and make plans accordingly.
4. Accuracy:
The database management system ensures accuracy. The system does not allow entering
information in undefined way. The result generates accurate result since the information
is valid and updated.
5. Better Data Management:
As the data is stored in centralized terminal, the manger knows where to find the data. So,
the efforts at establishing security, setting data standards and applying other management
procedures be centralized at a single location rather than spread out over several.
Pakistan Telecom industry is developing very fast as most of the internet users are
switching toward faster communication. Many companies are providing service but the
main player in this telecom industry U-FONE.
Another Big name in DSL service provider is Link Dot Net backed by Orascom Telecom
and Mobilink, They are using white labeled Services of U-FONE but there customer care
department is very friendly.
Functions of the MIS Departments in U-FONE
MAJOR ERP BASED SOFTWARE SYSTEMS:
There are following computerized ERP based software projects that has been developed by
UFONE and utilized in different departments of Ufone:-
Personnel Information System
Payroll Management System
Inventory Management System
Planning and Control System
Financial Accounting System
Material Resource Planning System
Cost and Accounting System
Electric and Water Billing system
Telephone Billing System
Project Monitoring Systems (R&D)
UFONE has its own computerized inventory system for all the kind of information. Every kind
of each transaction is fed in the inventory system. From this system every desired person can
obtain the requisite information all about the topic. This system is linked up with different
departments of UFONE
This system is useful from the following aspects:
9. 8 | P a g e
UFONEREPORT 2017
i. Personnel Record
Personnel record is also fed in this system, hence every person can check their record
regarding seniority, position in the organization, and other aspects.
ii. Material Control
Material position is also updated in this system to control and fulfill the requirement. All
the indents, vouchers, IFD, annual requirements, receipt store and issued store is updated
for quick decisions
iii. Purchase Position
Purchase record is also updated in this system. All the contracts are fed for future
information regarding purchase rate, supplier and other aspects.
iv. Purchase Procedure
Purchase procedure is available on this system. Purchase staffs obtain the requisite
information from this manual.
v. Supplier List
The entire registered suppliers list is available on this system; you can get a number of
material relevant suppliers within a few seconds.
vi. Telephone Directory System
Telephone directory has prepared on MS Access and available on inter factory LAN. You
can obtain the phone numbers as well as other information by interring the some
information.
vii. Internet
Internet is also like a huge encyclopedia. UFONE also uses the internet for required
information.
a) Finding the reasonable suppliers of raw material.
b) To check the Raw material prices.
c) To check the International purchase policy & procedure.
d) Information about the competitors.
e) Information about the latest ammunition/weapons.
f) E-mail.
viii. Expert Systems
UFONE has also developed many expert systems. For example:
a) Inspection, Proof, and Firing procedure.
b) Problem solving programs.
10. 9 | P a g e
UFONEREPORT 2017
c) Machinery Installation system.
d) Tool making procedure.
e) Operating the new machinery
ix. Purchase procedure.
This company has also introduced many customer purchasing packages by which they can easily
have packages according to there required need.
Company’s product and services
Ufone is providing two kinds of services to satisfy its customer’s needs as efficiently as possible. These
are:
PREPAY.
POSTPAY
PREPAY:
Ufone welcomes everyone to its prepay community where everyone can be their self, live life to
the fullest and talk up a storm with the most amazing calling and SMS rates.
At Ufone, they know people have a constant need to stay in touch with friends and family which
is why Prepay scratch cards are available in three denominations to suit the budget; so a person
can charge phone without making it hard on the pocket.
To say nothing of the entire mind boggling value added services it offers; they say a picture is
worth a thousand words wouldn’t a person rather send an MMS when you have so much to say?
There’s Voice mail for when you are unable to attend your calls, of course one needs to keep in
touch with friends all the time and calling isn’t always convenient, that’s where SMS’s come in;
so you can put your thumbs to good use. What’s more you can download all sorts of cool picture
messages, wallpapers, ring tones, logos and what not from the Ufone website onto your cell
phone.
A) Recharge Options:
Recharge your Prepay anywhere, any time you want with ease & convenience. Ufone Prepay
offers you just that. Now recharge your account with our Scratch Cards, Electronic Vouchers,
ATM or SMS.
i. Scratch Cards:
11. 10 | P a g e
UFONEREPORT 2017
Now recharging your Prepay account is easier and simpler then before with the most pocket
friendly & affordable scratch card denominations.
ii. U-TOP UP:
Ufone has launched a recent offer for its pre-paid customers. It is just like easy-load like its
others competitors. You can load from as low as Rs. 10 to own wards, whatever amount you
want.
B) SMS Bundle Offer:
Prepay offers unbeatable SMS Offer.
Ufone introduces an unbeatable SMS bundle offer which provides lowest SMS rates to any
network in Pakistan.
C) U-Circle:
Prepay provides an easy way to call Friends & Family
Ufone makes it easy for all prepay users to call friends & family with U Circle. Now one can talk
more for less with the most economical rates to call Ufone Circle.
D) International Calling:
Now make international calls with your Prepay at lowest ever call rates
Ufone prepay offers the most affordable international call rates, letting users stay connected with
their loved ones even when they are out of the country.
E) Products and Features:
With a wide range of products and features, Ufone Prepay connection is a complete
communication solution that offers:
SMS.
GPRS.MMS.
Call Features.
International Roaming
Variety of amazing Mobile Products.
POSTPAY:
12. 11 | P a g e
UFONEREPORT 2017
Endless possibilities of Ufone Postpay, a connection that connects with determination to conquer
all odds.
Ufone Postpay is a brand that keeps up with customers, understanding their drive for victory in
the business arena and sense of belonging in the personal life. On the road to success, Ufone
Postpay is a brand for those who expect more from life, from themselves and from their phones.
A) Tariff:
o Ufone Postpay calling tariff
Ufone Postpay provides users with matchless call plans to suit their lifestyle and connectivity
drive. Ufone Postpay for business or leisure & stay connected all the time.
o International Calling Tariff
Making distances smaller :
Now distances have no meaning. Ufone Postpay believes distances matter little where emotions
and relationships are concerned.
When one needs to get in touch with a loved one or a business contact no matter where they are,
users can count on Ufone Postpay to get them through, and at competitive rates.
o Payment Modes
Cash or Credit Card
Pay Via SMS
Direct Debit
Using MCB ATM
Mobile Products
It’s all about U!
Experience complete convenience with,
Virtual Private Network
Call Management
Missed Call Notification
Phonebook Saver
Host of Infotainment and Entertainment services on cell phone.
o Coverage
Ufone aims to provide users with wider coverage, superior connectivity, clear signals & voice
quality
13. 12 | P a g e
UFONEREPORT 2017
Covering over 750 key destinations, Ufone is the ultimate means to stay connected wherever
your business takes you allowing seamless roaming through the network providing the best
nationwide coverage.
It is divided into four regions, which are given below.
North
South
Central-1
Central-2
o Corporate Services
Ufone provide users with high-end corporate solutions for their convenience. Whether one’s on
a business trip or in a meeting, in the country or abroad, business needs are satisfied by Ufone
corporate solutions. It offers the following features and more
VPN – Personal Network
GPRS
MMS
International Roaming
Mobile Office
Call Management
Private Numbering
Competition and market share
In these days of intense competition marketers find it hard to differentiate their services from
those of competitors. Now customer care about only price. An unsatisfied customer will
immediately go for brand switching. Thus leaving a customer unsatisfied and not meeting his/her
demands is out of question for marketers. Ufone has always strategized in satisfying the demands
of its customers by using differentiation Strategies. In doing so it has been successful in
differentiating itself in terms of:
Price
Quality Service
Technology
14. 13 | P a g e
UFONEREPORT 2017
Competitors :
There is a hard core competition among the cellular service providers in Pakistan. Ufone is a
market challenger in its competitive position, where MOBILINK is the market leader. Ward,
Telenor and newly introduced ZONG are also strong contenders in market challenger category.
Ufone has the following four direct competitors:-
Zong
Warid
Telenor
mobilink
Competitive strategy: Ufone’s competitive strategies are Customer intimacy and Differentiation.
Ufone aims at fore passing Mobilink in its competitive race
Market share:
Business Monitor International (BMI) ranked
Pakistan as a key destination for telecom growth
.The BMI rankings take into account a number of factors including
story situation, growth potential, competitive landscape and economy and political risks etc.
mobile operators want to avoid simply competing on price, they will have to compete on superior
service, innovative features and ease-of-use.
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At the top of the list of Pakistani mobile companies is the Pakistani unit of
Egypt-based telecom company Orascom. It has been in Pakistan since 1994. With 20 million
subscribers it has the largest market share. Its shares are listed on the Egyptian and London stock
markets (OTLD).
Ufone, a wholly owned subsidiary of Pakistan Telecommunication
Co.Ltd (PTCL), is now under the control of Escalate group of UAE. With 8.8million subscribers
it is the runner up. For those in Pakistan it is the one company where they can easily invest
locally.
In third place is owned by the Abu Dhabi group of the United Arab Emirates and
sister of Wateen group. With 5.9 million subscribers it controls 14% market of subscribers.
Telenor, a recent entrant with about a billion US dollar investment in
Pakistan has been doing well, based on its recent earning report. It has about 4.6 million
subscribers or 11% of the market.
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Zong is part of China Mobile Pakistan (CMPak), which is a
100%subsidiary of China Mobile. The pioneering overseas set up of China Mobile came through
acquisition of a license from Millicomto operate a GSM network in Pakistan.
Company’s processes based on technology
Customer feedback process:
Ufone is committed to provide the highest standard of services to you via its brand experience and
sales service. We believe in continuously improving our services and efforts to satisfy you. In order
to identify your expectations and needs better we would appreciate your feedback on any kind of
observation you may have. Thank you for taking the time to share your thoughts with us.
Name: *
Mobile No: *
Email:
Prepaid Postpaid
Service Center
Agree Disagree
No
Comments
The quality of service satisfied my needs.
Service was prompt, courteous and helpful.
Knowledgeable and professional staff.
The environment was clean and comfortable.
I would recommend this facility/activity to a friend/co-worker.
Last visited:
In your opinion what improvements should be made, in order to serve you
better at service center.
Contact Center 333- IVR
Agree Disagree
No
Comments
Call to 333 is easily connected.
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I am satisfied with the services & information available on IVR.
Quality of recording available on IVR is good.
Called 333 on :
What can we do to improve the services & information available
on IVR.
Contact Center 333 - Customer Care Representative
Agree Disagree
No
Comments
The quality of service satisfied my needs.
Service was prompt, courteous and helpful.
Knowledgeable and professional staff.
I would recommend this facility/activity to a friend/co-worker.
Called 333 on :
In your opinion what improvements should be made, in order to
serve you better at contact center.
Web Self Care
Agree Disagree
No
Comments
The facilities available on web self-care satisfy my needs of
managing my phone account.
In my opinion additional facilities should be provided on web
self-care.
I would recommend this facility to a friend / co worker.
Last used on :
What improvements can be made to improve web self-care
service?
General Feedback
Which of the following mediums do you prefer to acquire product related information?
Website
Contact center's IVR
Contact center's Customer care representative
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Service Center's customer care representative
*Please share any other feedback or suggestion, which in your opinion may help us
improve our customer service for you.
*Enter image text here
(Refresh)
Recruitment Process
1. We have got your application
you will be notified when your application has been received. We would recommend that you
apply only for positions that are relevant to your education, skills, and experience. Applying for
multiple positions without any relevance may reduce your chances for making it into the
shortlist.
2. We are looking at your profile against a relevant position
All suitable applications will then be evaluated in light of their relevance to the requirements of
the vacancy.
3. Initial Screening & Assessments
Having made it into the shortlist, you would then be contacted by our Recruitment team to
discuss your motivations and aspirations in further detail. Specific to the advertised vacancy, you
may also be called in for role specific assessments.
4. Sharing your profile with the hiring function
Upon advancing to this stage, your profile will be shared with the hiring function for an objective
review of your suitability against the vacancy. Feedback would then be shared with the
Recruitment team for further action.
5. The Interview
Panel interviews are conducted for all qualifying candidates, where functional and behavioral
competencies are assessed in light of the requirements of the vacancy. Depending upon the
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seniority, criticality or complexity of the position, more than one interview can take place for a
particular role.
6. Turnaround Time
We will get back to you within a maximum of 2 weeks with regards to the status of your
application. You are encouraged to create your profile in our database to allow us to contact you
with regards to progress on your application.
7. Selection, Offer & Joining
After the final selection, we will proceed to make you a formal offer following successful salary
negotiations. An offer of employment is made in writing via email or hard copy subsequently.
You would be required to communicate your joining date within 03 days of receiving the formal
offer, and we encourage any queries that may come up during the time you make your final
decision.
International SMS from Double Number
Ufone is introducing International SMS feature for Double Number subscribers. Double
Number subscribers can now send International SMS from their allocated second
number.
How to send International SMS from Double Number?
Double Number can add the prefix 66 before any international number e.g.
66004915155152x234 and send the SMS. The recipient will receive the SMS with sender’s
Double Number displayed on CLI.
What formats are supported for sending an International SMS from Double Number?
International SMS can be sent from Double Number with the following formats:
6600 < Valid International MSISDN > 66+00 < Valid International MSISDN > 6600+ < Valid
International MSISDN >
Pricing:
Double Number users can send International SMS with a discounted rate of Rs.4+Tax/SMS
There is so much to manage in life already that having to manage different mobiles or SIMs for
work,
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...personal use or any other reason is not something that you really look forward to. For the first
time in Pakistan, Ufone has come up with a breakthrough technology of Double Number service.
Finally you do not need to carry two mobiles or SIMs with this service you will get a virtual
number on your original number. Meaning two numbers on one SIM. With Double Number you
can switch off your business number while keeping your other number open for family and
friends or simply operate two businesses with one SIM.
For the first time in Pakistan, Ufone introduces a special feature of Double Number called
My Tunes. Now with Double Number’s My Tunes, U can set the caller tune yourself
instead of listening to the tunes set by the person U call. U can set different tunes for
different numbers, different tune for a specific time or set a default tune. Dial 660 to get
your Double Number or to subscribe to My Tunes. Daily subscription charges are Rs.
1+Tax/Day and weekly charges for downloading content are Rs. 1.25+Tax/Week
Now Pre-paid and Post-pay subscribers of Double Number service will be able to make on-
net calls (Ufone to Ufone) on hourly rate of Rs.9.99+Tax. In order to initiate Double
Number Hourly call, users will dial 67 (Prefix) followed by Ufone number. Example:
6703331234567.
How to use this service:
Subscribing to this service is simple. There are multiple ways to subscribe to this service:
• Send SUB to 660
Once you subscribe to the service the system will randomly select an idle number from Double
Number inventory. An SMS will be sent to your number:
“Your Double Number is 033XXXXXXXX. Charges Rs.30 + Tax / Month for Post pay and
Rs.7+t/week for prepaid users. Please dial 66 followed by any number and make calls from
your Double Number.”
• Now you can make calls and send SMS from your assigned Double Number instantly by
dialing 66 before the number you are calling or sending a message to.
Example: if your assigned Double Number is 03339909903 and you want to make a call to
03339909904 you will dial 6603339909904. The receiver will receive the number from
03339909903.
• Similarly to send an SMS to 03339909904 you will write the SMS and send it with the prefix
“66” i.e.
Type message: “How are you?” and send it to 6603339909904. The receiver will receive the
SMS from 03339909903.
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• Both users can talk to each other whereas billing will be done to primary number on per minute
basis.
• If 03339909903 want to make call or SMS to 03339909904, user will simply dial
03339909904 and the call/SMS will be routed to 03339909904 (the primary number).
Additional features of the service are as follows which can be accessed through IVR 660:
• Users can switch off/on their Double Number any time or for specific time period.
• Bar a Caller - You will not receive calls from selected number on your Double Number.
• Bar All Callers - All incoming calls on Double Number will be blocked
• Unblock All Callers - All incoming calls on Double Number will be allowed
• Unblock a Caller - You will start receiving calls from number that you blocked
4-Online Sales Process:
Decide what to sell:
Your first step is deciding which products or services to offer. Your products can range from
unique products you’ve created to sourced items from third party vendors or drop shippers. To
help you choose the right products for your online store.
Identify your target market:
Researching and identifying your target market and competition will go a long way to help you
decide product pricing, website design and branding, and building your initial marketing
strategy. This can provide insights into showcasing your product’s benefits to potential
customers.
Build your online store:
Choose an ecommerce theme or a custom design that works with your brand. Set up product
categories and upload your inventory with as much information as you can. Set up shipping
methods and payment gateways.
Advertise and market your web store:
Once you have your ecommerce store up and running, your next step is to start connecting to
potential customers. Another advantage of the all-in-one ecommerce platform is the built-in SEO
tool that allows you to optimize your site for search engines and users. Connect with your
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customers on social media and advertise through PPC ads and shopping engines. To help you
maximize revenue and improve conversions, check out the ecommerce conversions guide.
5- Inventory ManagementProcess:
1. Determine Customer Needs & Forecast Demand:
This can be a difficult first step, but it’s absolutely necessary to a solid inventory management
process. Take a look at your past sales, inventory records, and seasonal selling patterns, and be
sure to forecast future demand.
2. Categorize Your Inventory:
Categorizing your inventory can help you run your warehouse more smoothly and optimize the
use of your warehouse space. Organize your inventory by which items
experience the highest sell-through, those items that sell at a more moderate pace, and items that
are slower to move.
3. Decide on a Method:
Take a look at which inventory management techniques work best for your business. For
instance, you may choose to maintain minimum stock levels in your warehouse and replace
inventory only when it reaches that minimum threshold.
4. Figure Out How You’ll Track Incoming/Outgoing Inventory:
It’s important to know the exact number and cost of all the items you have in your warehouse, as
well as how inventory is moving in and out of that warehouse. Some smaller businesses often
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start by doing this manually on paper or Excel spreadsheets, but there are also many software
options out there for both SMBs and large businesses to help automate the process.
5. Conduct Inventory Counts to Ensure Accuracy:
Even if you have inventory management software in place, it is important to also figure out how
(and how often) you’re going to check the accuracy of your system. This can be done by
conducting physical inventory counts, and one of the most common methods is cycle counting.
This involves specifying a certain set of inventory to physically count each day, and comparing
those numbers with the records in your inventory management system.
6- COUNTER SALES
The Counter Sales page provides filtering and display capability for Counter sales in various
statuses
Filter Data Elements:
• Customer: Customer name from QuickBooks.
• Number: Counter Sale Number. This is any scheme that is chosen for counter sales numbering
• Start Date: Start date for the selected range
• End Date: End date for the selected range
o Status:
• Open: The counter sale is open and in process.
• Complete: The counter sale process has been completed, but the sync to QuickBooks to create
the Sales Receipt has not been completed.
• Closed: The counter sale has been completed, and the Sales Receipt has been created in
QuickBooks.
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• Cancelled: Cancelled counter sales
o Display Body Data Elements:
• Customer: Customer name.
• Date: Date the counter sale was created in the warehouse system.
• Number: Counter sale number.
• Payment Method: The particular payment method used for the counter sale.
o Action Buttons:
• View: Clicking here displays the Counter Sales View.
• Add: Clicking here initiates a new counter sale, and displays the Counter Sales Add page.
• Sync Now: Triggers the sync to QuickBooks immediately instead of waiting for
the interval set for Web Connector. This function only works if you are logged into Rapid
Inventory on the same system where Web Connector is installed.
7-JOB ANALYSIS
Job analysis procedure of Ufone:
Direct Observations at Ufone direct observation is also done for job analysis.
Employees are directly observed ant word watched that what functions they are doing
related to their jobs.
Interviews are conducted from employees and supervisors.
Questionnaire method: - The questionnaire is a widely used method of analyzing jobs and
work. Here the job holders are given a properly designed questionnaire aimed at eliciting
relevant job-related information.
Industry patterns for a bench mark job Sometimes in Ufone HR department just observes
the industry and see the accountabilities and duties of a bench mark job.
8-SelectionProcess:
o Screening:
Initial screening is done to weed out totally undesirable/unqualified candidates at the
outset and to screen out obvious misfits.
It is used to eliminate those candidates who do not meet the minimum eligibility criteria
laid down by the organization.
o Preliminary Interviews/ screening interviews:
The skills, academic and family background, competencies and interests of the candidate
are examined during preliminary interview.
Preliminary interviews are less formalized and planned than the final interviews.
Employment interview:
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In selection it involves a personal, observational and face to face appraisal of candidates
for employment.
I t is a one to one interaction between the interviewer and the potential candidate.
It’s used to find whether the candidate is best suited for the required job or not. But such
interviews consume time and money both.
9-JobEvaluation
Job evaluation is a process of determining the relative worth of job. The job evaluation method
of Ufone is lined to appraisal system. Whenever the appraisal report of any employee is
generated he is being paid according to his performance.
The present basic salary structure of Ufone is based on Job description (Tasks and duties
performed).
Job evaluation is done on the basis of:
Ufone conducts its own market survey and match its standards with other
telecommunication companies specifically with Mobilink and Telenor.
They conduct the survey so that they can determine relative worth of every job
according to market trends, so that pay at every level is compatible with their
competitors and trends in the industry so that they can attract and retain competent
employees in their organization by giving market competitive pay.
Job specification
Job description
GAPS IN INVENTORYMANAGEMENT PROCESS
1. CUSTOMER BEHAVIOUR MONITORING:
Although there is no doubt that they serve their customers in best way but mentoring their
behavior towards the service is also very important. Development of customer behavior
model to monitor consumer activities likely, like if any customer is not having good
generation calls from Ufone, they can offer support system.
2. LOYALTY OFFERINGS:
Dealing with customer complains can cover 60% loyalty. However giveaways like club
memberships, cinema tickets, discount offerings etc…
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3. BILLING SYSTEM:
In telecom industry billing is always major concern to cater customer suspiciousness
proactively. UFONE must provide vigilant billing systems which not only update as
event occurs but also provide event based information to customers by using means like
using sms. For example SMART TV VOD charges can be sent immediately via sms to
mobile phone rather than at the end of month in the bill.
OTHER GAPS:
1. UFONE has introduced 3G and 4G service but still not as good as compared with zong.
2. In some cities and areas, UFONE is not offering fiber optical cable, to endless their users
with better connectivity.
3. Weak government rules and regulations
4. Un-Facilitated franchises
5. they more focus on internal recruitment
6. As Ufone is cellular company and there is cut throat competition among cellular
companies in Pakistan. There are six other companies also working in Pakistan so Ufone
would have to face some growing competitive pressures.
7. Other cellular companies pay equal attention to external recruitment, so they have the
threat of losing the competent employees from external sources.
SOLUTION:
They should introduce Satellite system to overcome their gaps.
FUTURE PLANS:
To be aggressive in industry to remain a potent force in the cellular industry
Huge network expansion contract of USD 550 million, which will enhance the
subscribers’ capacity by 10 million
Maintaining high quality of service
Exploring new value added services
Market visibility through various market initiatives to fulfill subscribers’ satisfaction and
demand
To increase the value of investment for the shareholders.
Conclusion:
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By keenly analyzing the marketing of Ufone, we group member agree that Ufone is penetrating
its market by taking risks and aggressively promoting & advertising itself
If Ufone gave equal importance to External Recruitment, then they will have diverse pool
of candidates with increased productivity
We came through unconventional strategies and ad campaigns while working on this report. We
believe that mobile services are the toughest market to enter and survive. And in this tough
market Ufone isn’t only surviving but growing at an exceptional rate.
Ufone is using humorous theme in its ads which has become its benchmark. People enjoy
watching, discussing and following Ufone ads the most. And it is the biggest achievement of
Ufone in recent times.
We wish a very best of luck to Ufone. May it progress in this field and achieve its desired goals.
(AMEEN)
Ethical and fair practices:
Fair treatmentandjustice in:
Promotionandtransferdecisions
Fair performance appraisal
Fair hiringprocedure
Complaintssystem
Whenall practicesare perceivedfairbyemployeesandtheircomplaintsare addressed,theyare
satisfiedandithelpstoreduceemployeeturnover.
Attractive payand Rewards:
Pay offeredtothemisalsoveryattractive.Chance of progressmotivatesthemtoworkmore.
On achievingdifferenttargetdifferentintrinsicandextrinsicrewardsaregiven.
Equal EmploymentOpportunity:
Equal EmploymentOpportunity(nodiscriminationintermsof gender,race,age,national origin,
religion,involvescomplaintinvestigation,interpretationandpolicy,monitoringperformance).
Ufone is notjustan equal opportunityemployer,butalsoa platformenablingthe collective sharingof
creativityandbusinesssolutionsbyinnovativeminds.