This document discusses NGA's application management services for SuccessFactors clients. NGA provides a range of services including configuration management, integration management, security management, reporting management, and release management for SuccessFactors. They ensure clients' SuccessFactors applications are optimized, issues are quickly resolved, releases are well-managed, and integrations and customizations are supported. NGA aims to maximize the value clients realize from their SuccessFactors investment while reducing complexity and risks for clients.