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Strategic Architecture: A
 Path to the New Era of
        Business

      Scott Dennull
      sdennull@woh.rr.com
Agenda
• What is a Strategic Architecture
• Why a Strategic Architecture
   – Benefits
• How to Build a Strategic Architecture
• Payback
   – Achieving Business Alignment
What is a Strategic Architecture?
A road map of the future that identifies core services and
   their enabling technologies to support business
   requirements


   – Road Map
   – Services
   – Process
   – Living
   – Communication
What is a Strategic Architecture?
          Architectural Influence




                        Business
          Available     Strategy
            Strategic
         Technology       and
                       Regulations
           Architecture
                IT Strategy
What is a Strategic Architecture?
       Collection of Service Enablers



                    Service



               Technical Solutions



                   Processes



                  Procedures



                     Tools




                     Skills
Why a Strategic Architecture
                                Goals

Improve Alignment with the Business
Improve Communication with the Business
Improve Business Perception of IT
  –   IT speaks a different language
  –   IT cannot keep up with business needs
  –   IT’s value proposition is unclear
  –   IT cannot provide fast / flexible solutions
  –   IT is not as competitive as external providers
  –   IT services are perceived as free, inflating demand
  –   IT has difficulty in tracking costs
Why a Strategic Architecture
                          Benefits



• Delivers complete services instead of technologies

• Promotes developing a vision for each solution

• Enables IT to collaborate within IT and other departments

• Build on process-based philosophy for efficiency,
  reliability, and ongoing improvement = Credibility
Why a Strategic Architecture
                   Benefits


                                     Credibility
                   Value / Respect
Today

                   Service / Trust


                    Proactive /
                    Acceptance


                     Reactive /
                     Skeptical




                     Chaotic /
                     Uncertain
How to Build a Strategic Architecture
Adopt a Framework



                    IT Service
Develop a vision
 for the overall                      Develop a
   IT Service                     strategy for each
                    Technology
                     Solutions       Technology
                                      Solution

                     Enabling
                   Technologies


                     Products
Industry
                   Technology
         IT Strategic Architecture
Standard Product
                                Strategies
List / Roadmaps




                 Enabling




  Products
                                    Solutions
                                                IT Service


                                   Technology




               Technologies


        Architect, Technology Manager
                                                                                         Adopt a Framework




  IT Interaction                PMO Interaction
                                                             Business Unit Interaction
Understand Business Services

• Do business units have a defined portfolio
• Interview Senior and Executive Management
  – What business services do you provide?
  – What do you need from IT?
  – What are your problem areas?
  – What is your perception of IT?
• Document and Verify Business Services
Customer Service Center
             Service Portfolio Example

•   Account Moves, Adds, Changes
•   Account Inquiries
•   Services Switchboard (Customer SPOC)
•   Collection Resolution
•   Construction Central
•   Outage Work Orders
•   Payment Processing
•   Low Income Assistance
•   Bill Exceptions Audit
Determine Scope of Services
                   Vision



Company
    IT Organization
          Enterprise Architecture
               Database Services
               Network Services
               Systems Services
               Support Services
Define Technology Solutions

• Identify everything you do
• Group like activities together
• Management Team Review and
  Discussion of all possible solutions
• Services usually contain 4-6 solutions



         Could we sell the solution
          to someone else?
Technology Solutions

Database Services               Server & Storage Services
• Database Installation &       • Enterprise Server and Operating
  Configuration                   Systems
• Database Administration       • Enterprise Storage, Backup &
• Data Modeling                   Recovery
• Database Query Optimization   • Systems Management
Network Services                Support Services
• Enterprise Access             • Knowledge Management
• External Data Transfer        • Office Printing, Copying, eFax, and
                                  Scanning
• Passive Collaboration
                                • Personal Processing Platform
• Real-Time Collaboration
                                • Personal Productivity Software
• Computing Environmentals
                                • Service Support
Technology Solutions

Security Services          Application Portfolio
• Information Security     • Systems Integration
• Information Management   • Application Development
Logistics Services         • Application Support
• Business Continuity      • Business Process Design
Telecom Services
• Enterprise Telephony
• Contact Center
• Quality Management
• Workforce Management
Document Technical Solution
• Description
   – Provide an executive overview of the technology solution.
   – It should be no more than one or two paragraphs.
• Scope
   – Describe the scope of the technology solution.
   – Include the solution’s end-to-end description.
   – Explain when it is engaged and the limit of its responsibility.
• Solution Applications Scenarios
   – List different types of scenarios that would utilize this solution.
• Benefits for the Business
   – List the benefits that the business would realize when using this
     solution.
   – What would it improve or what would it eliminate.
Document Technical Solution
• Current Architecture
   – Include a picture of the current architecture of the service, as
     well as a text description of its capabilities.
   – Use a standard graphics library.
• Future Architecture
   – Include a picture of the future architecture of the service, as well
     as a text description of its capabilities.
   – Use a standard graphics library.
   – This picture does not take funding into consideration. It is the
     best vision for the business and what they value.
Document Technical Solution
                              Current Architecture
              Enterprise Storage, Backup , and Recovery Example


                                                                                                                    Ethernet




                                                                                                                                                                                                                                     Router
                                                                                             Network Attached
                                                                                           Storage Device (NAS)




           Server Host                                                                                                                                                                                                                              Other Sites


                                   SAN Switches
                         Brocade
                         4900


                                    0    4    1    5    2    6    3    7    8    12   9    13   10   14   11   15   16   20   17   21   18   22   19   23   24   28   25   29   26   30   27   31




                                    32   36   33   37   34   38   35   39   40   44   41   45   42   46   43   47   48   52   49   53   50   54   51   55   56   60   57   61   58   62   59   63




Internal Storage
                         Brocade
                         4900


                                    0    4    1    5    2    6    3    7    8    12   9    13   10   14   11   15   16   20   17   21   18   22   19   23   24   28   25   29   26   30   27   31




                                    32   36   33   37   34   38   35   39   40   44   41   45   42   46   43   47   48   52   49   53   50   54   51   55   56   60   57   61   58   62   59   63




                                                                                                                                                                                                                                       Tapes Shipped to Off-Site


                                                                                                                                                                                                                         SCSI



                                   SAN Disk                                                                                                                                                           Backup Server
                                                                                                                                                                                                                                Tape Library




                                                                                                                                                                                                    Type “A” (3 Sites)
Document Technical Solution
                            Future Architecture
            Enterprise Storage, Backup, and Recovery Example
                                                                                                                                                                   Ethernet




                                                                                                                                                                                                                                           W
                                                                                                                                                                                                                                            AN
                                                                                                                                                                                                                                                 Lin
                                                                                                                                                                                                                               Router                       k
                                                                                                                                                                                                                                                                            WAN Link

                                                                                                                                                                                                                                                                                  Secondary Site
                                      Archive Disk

                                                                                                                                                                Network Attached
                                                                                                                                                              Storage Device (NAS)


                                                               SAN Switches




                                                                                                                                                                                                                                                 WAN Link
                                                     Brocade
                                                     4900


                                                               0    4    1    5    2    6    3    7    8    12   9    13   10   14   11   15   16   20   17   21   18   22   19   23   24   28   25   29   26   30   27   31




                                                               32        33        34        35        40        41        42        43        48        49        50        51        56        57        58        59
                                                                                                                                                                                                                                                                W
                                                                                                                                                                                                                                                                 AN
                                                                    36        37        38        39        44        45        46        47        52        53        54        55        60        61        62        63




                                                     Brocade
                                                     4900


                                                               0    4    1    5    2    6    3    7    8    12   9    13   10   14   11   15   16   20   17   21   18   22   19   23   24   28   25   29   26   30   27   31




                                                                                                                                                                                                                                                                      Li
                                                               32   36   33   37   34   38   35   39   40   44   41   45   42   46   43   47   48   52   49   53   50   54   51   55   56   60   57   61   58   62   59   63
                                                                                                                                                                                                                                                                           nk
                        Server Host




Direct attached (Internal) Storage                                                                                                                                                                                                                                              Secondary Site
                                                                                   SAN Disk


                                                                                                                                                                                                                                   Off-Site for backups
                                                                                                                                                                                                                                  And Archive replication

Primary Site Storage Diagram
Document Technical Solution

• Issues / Technical Roadblocks
   – List the issues that must be resolved to avoid affecting
     achievement of the service’s future goal state.
   – Include process, capabilities, activities, tools, and infrastructure.
• Tactical Realization Strategies
   – List the tactics or guiding principles that will develop the service
     from its current to its future state. Describes how the future state
     is going to be achieved. (Future projects)
• Implications
   – List any implications of the realization strategies and how they
     affect the overall environment.
• Cost Drivers
   – List the specific drivers that will affect the cost of the solution or
     service level.
Document Technical Solution

• Standard Service Level
   – List the basic service level for the solution. This service level will
     be included in the allocations to the business areas.
   – Solutions will have standard service levels that have the
     capability of 100% deployment to the business.
• Exception Service Level
   – Define the additional cost service levels that will be available for
     this solution. Provides higher level of service.
• Enabling Technologies
   – List the enabling technologies that support this technology
     solution.
   – Each of these technologies will have a roadmap.
   – An enabling technology can support multiple technology
     solutions.
Document Enabling Technologies


• What technologies are required to make
  this solution work?
• Group like technologies together
• Identify unique enabling technologies
• Identify interdependent technology
  solutions
Solution Example

Technology
 Solution      Enterprise Access
               • Access Control System • LAN / WAN Hardware
               • Hierarchical Network          • Personal Firewall
  Enabling       Architecture                    Management
Technologies   • Cables                        • Remote Access Connectivity
               • Data Transport System         • Routing Protocols
               • Firewall Services             • Wireless Network Protocol
               • Active Directory
               • Xxxxx               • Xxxxx            • Xxxxx
               • Xxxxx               • Xxxxx            • Xxxxx
 Products
               • Xxxxx               • Xxxxx            • Xxxxx
Solution Example

Technology
 Solution      External Data Transfer
               • Passive Collaboration     • FTP/Secure FTP
                 Technology Solution
                                           • CD/DVD recording
  Enabling     • Enterprise Telephony
Technologies     Technology Solution
               • Enterprise Access
                 Technology Solution
               • HIPAA Gateway

               • Xxxxx           • Xxxxx         • Xxxxx
               • Xxxxx           • Xxxxx         • Xxxxx
 Products
               • Xxxxx           • Xxxxx         • Xxxxx
Solution Example
Document Enabling Technologies

Enabling Technology Description
   Enter description of each enabling technology.
Enabling Technology Roadmap
Document Enabling Technologies




Implications
   Identify any implications to the changes in the product roadmap.
Payback
               Achieving Business Alignment


• Begin Speaking the same language
• More responsive to business needs
• Provides a clear picture of future architecture
• Solutions comparable to vendor offerings
• Solution expectations are defined
• Standardize technologies improves ROI
Payback
              Achieving Business Alignment


• Broaden Senior Management understanding of solutions
• Educate Business Analysts to use Solutions
• Supports Enterprise Portfolio Selection
• Report disruptions by Business Service not by equipment
  name (Payment Processing vs. sb21cp1)
• Prepares IT to address industry hype
• Enhance project feasibility via Architecture Council
• Develop a Service Catalog
Payback
                         Examples


• $6 million reduction in capital
• Primary application I/O constraints
• Annual Budget Process
• 5 year Planning
• Business Continuity Planning
• Audit Response
IT Maturity Model
                        IT enables business
                               value

Business Partnership      Managed as a
                         business - SLAs
   Service Aligned
                       Gain Standardization
                           Efficiencies
     Proactive

                        Customer Centric &
     Committed         Managed Environment

     Awareness
                         Business realizes
                          criticality of IT
       Survival

                        Lack of focus on IT
                            Operations

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Strategic Architecture Presentation Pdf

  • 1. Strategic Architecture: A Path to the New Era of Business Scott Dennull sdennull@woh.rr.com
  • 2. Agenda • What is a Strategic Architecture • Why a Strategic Architecture – Benefits • How to Build a Strategic Architecture • Payback – Achieving Business Alignment
  • 3. What is a Strategic Architecture? A road map of the future that identifies core services and their enabling technologies to support business requirements – Road Map – Services – Process – Living – Communication
  • 4. What is a Strategic Architecture? Architectural Influence Business Available Strategy Strategic Technology and Regulations Architecture IT Strategy
  • 5. What is a Strategic Architecture? Collection of Service Enablers Service Technical Solutions Processes Procedures Tools Skills
  • 6. Why a Strategic Architecture Goals Improve Alignment with the Business Improve Communication with the Business Improve Business Perception of IT – IT speaks a different language – IT cannot keep up with business needs – IT’s value proposition is unclear – IT cannot provide fast / flexible solutions – IT is not as competitive as external providers – IT services are perceived as free, inflating demand – IT has difficulty in tracking costs
  • 7. Why a Strategic Architecture Benefits • Delivers complete services instead of technologies • Promotes developing a vision for each solution • Enables IT to collaborate within IT and other departments • Build on process-based philosophy for efficiency, reliability, and ongoing improvement = Credibility
  • 8. Why a Strategic Architecture Benefits Credibility Value / Respect Today Service / Trust Proactive / Acceptance Reactive / Skeptical Chaotic / Uncertain
  • 9. How to Build a Strategic Architecture
  • 10. Adopt a Framework IT Service Develop a vision for the overall Develop a IT Service strategy for each Technology Solutions Technology Solution Enabling Technologies Products
  • 11. Industry Technology IT Strategic Architecture Standard Product Strategies List / Roadmaps Enabling Products Solutions IT Service Technology Technologies Architect, Technology Manager Adopt a Framework IT Interaction PMO Interaction Business Unit Interaction
  • 12. Understand Business Services • Do business units have a defined portfolio • Interview Senior and Executive Management – What business services do you provide? – What do you need from IT? – What are your problem areas? – What is your perception of IT? • Document and Verify Business Services
  • 13. Customer Service Center Service Portfolio Example • Account Moves, Adds, Changes • Account Inquiries • Services Switchboard (Customer SPOC) • Collection Resolution • Construction Central • Outage Work Orders • Payment Processing • Low Income Assistance • Bill Exceptions Audit
  • 14. Determine Scope of Services Vision Company IT Organization Enterprise Architecture Database Services Network Services Systems Services Support Services
  • 15. Define Technology Solutions • Identify everything you do • Group like activities together • Management Team Review and Discussion of all possible solutions • Services usually contain 4-6 solutions Could we sell the solution to someone else?
  • 16. Technology Solutions Database Services Server & Storage Services • Database Installation & • Enterprise Server and Operating Configuration Systems • Database Administration • Enterprise Storage, Backup & • Data Modeling Recovery • Database Query Optimization • Systems Management Network Services Support Services • Enterprise Access • Knowledge Management • External Data Transfer • Office Printing, Copying, eFax, and Scanning • Passive Collaboration • Personal Processing Platform • Real-Time Collaboration • Personal Productivity Software • Computing Environmentals • Service Support
  • 17. Technology Solutions Security Services Application Portfolio • Information Security • Systems Integration • Information Management • Application Development Logistics Services • Application Support • Business Continuity • Business Process Design Telecom Services • Enterprise Telephony • Contact Center • Quality Management • Workforce Management
  • 18. Document Technical Solution • Description – Provide an executive overview of the technology solution. – It should be no more than one or two paragraphs. • Scope – Describe the scope of the technology solution. – Include the solution’s end-to-end description. – Explain when it is engaged and the limit of its responsibility. • Solution Applications Scenarios – List different types of scenarios that would utilize this solution. • Benefits for the Business – List the benefits that the business would realize when using this solution. – What would it improve or what would it eliminate.
  • 19. Document Technical Solution • Current Architecture – Include a picture of the current architecture of the service, as well as a text description of its capabilities. – Use a standard graphics library. • Future Architecture – Include a picture of the future architecture of the service, as well as a text description of its capabilities. – Use a standard graphics library. – This picture does not take funding into consideration. It is the best vision for the business and what they value.
  • 20. Document Technical Solution Current Architecture Enterprise Storage, Backup , and Recovery Example Ethernet Router Network Attached Storage Device (NAS) Server Host Other Sites SAN Switches Brocade 4900 0 4 1 5 2 6 3 7 8 12 9 13 10 14 11 15 16 20 17 21 18 22 19 23 24 28 25 29 26 30 27 31 32 36 33 37 34 38 35 39 40 44 41 45 42 46 43 47 48 52 49 53 50 54 51 55 56 60 57 61 58 62 59 63 Internal Storage Brocade 4900 0 4 1 5 2 6 3 7 8 12 9 13 10 14 11 15 16 20 17 21 18 22 19 23 24 28 25 29 26 30 27 31 32 36 33 37 34 38 35 39 40 44 41 45 42 46 43 47 48 52 49 53 50 54 51 55 56 60 57 61 58 62 59 63 Tapes Shipped to Off-Site SCSI SAN Disk Backup Server Tape Library Type “A” (3 Sites)
  • 21. Document Technical Solution Future Architecture Enterprise Storage, Backup, and Recovery Example Ethernet W AN Lin Router k WAN Link Secondary Site Archive Disk Network Attached Storage Device (NAS) SAN Switches WAN Link Brocade 4900 0 4 1 5 2 6 3 7 8 12 9 13 10 14 11 15 16 20 17 21 18 22 19 23 24 28 25 29 26 30 27 31 32 33 34 35 40 41 42 43 48 49 50 51 56 57 58 59 W AN 36 37 38 39 44 45 46 47 52 53 54 55 60 61 62 63 Brocade 4900 0 4 1 5 2 6 3 7 8 12 9 13 10 14 11 15 16 20 17 21 18 22 19 23 24 28 25 29 26 30 27 31 Li 32 36 33 37 34 38 35 39 40 44 41 45 42 46 43 47 48 52 49 53 50 54 51 55 56 60 57 61 58 62 59 63 nk Server Host Direct attached (Internal) Storage Secondary Site SAN Disk Off-Site for backups And Archive replication Primary Site Storage Diagram
  • 22. Document Technical Solution • Issues / Technical Roadblocks – List the issues that must be resolved to avoid affecting achievement of the service’s future goal state. – Include process, capabilities, activities, tools, and infrastructure. • Tactical Realization Strategies – List the tactics or guiding principles that will develop the service from its current to its future state. Describes how the future state is going to be achieved. (Future projects) • Implications – List any implications of the realization strategies and how they affect the overall environment. • Cost Drivers – List the specific drivers that will affect the cost of the solution or service level.
  • 23. Document Technical Solution • Standard Service Level – List the basic service level for the solution. This service level will be included in the allocations to the business areas. – Solutions will have standard service levels that have the capability of 100% deployment to the business. • Exception Service Level – Define the additional cost service levels that will be available for this solution. Provides higher level of service. • Enabling Technologies – List the enabling technologies that support this technology solution. – Each of these technologies will have a roadmap. – An enabling technology can support multiple technology solutions.
  • 24. Document Enabling Technologies • What technologies are required to make this solution work? • Group like technologies together • Identify unique enabling technologies • Identify interdependent technology solutions
  • 25. Solution Example Technology Solution Enterprise Access • Access Control System • LAN / WAN Hardware • Hierarchical Network • Personal Firewall Enabling Architecture Management Technologies • Cables • Remote Access Connectivity • Data Transport System • Routing Protocols • Firewall Services • Wireless Network Protocol • Active Directory • Xxxxx • Xxxxx • Xxxxx • Xxxxx • Xxxxx • Xxxxx Products • Xxxxx • Xxxxx • Xxxxx
  • 26. Solution Example Technology Solution External Data Transfer • Passive Collaboration • FTP/Secure FTP Technology Solution • CD/DVD recording Enabling • Enterprise Telephony Technologies Technology Solution • Enterprise Access Technology Solution • HIPAA Gateway • Xxxxx • Xxxxx • Xxxxx • Xxxxx • Xxxxx • Xxxxx Products • Xxxxx • Xxxxx • Xxxxx
  • 28. Document Enabling Technologies Enabling Technology Description Enter description of each enabling technology. Enabling Technology Roadmap
  • 29. Document Enabling Technologies Implications Identify any implications to the changes in the product roadmap.
  • 30. Payback Achieving Business Alignment • Begin Speaking the same language • More responsive to business needs • Provides a clear picture of future architecture • Solutions comparable to vendor offerings • Solution expectations are defined • Standardize technologies improves ROI
  • 31. Payback Achieving Business Alignment • Broaden Senior Management understanding of solutions • Educate Business Analysts to use Solutions • Supports Enterprise Portfolio Selection • Report disruptions by Business Service not by equipment name (Payment Processing vs. sb21cp1) • Prepares IT to address industry hype • Enhance project feasibility via Architecture Council • Develop a Service Catalog
  • 32. Payback Examples • $6 million reduction in capital • Primary application I/O constraints • Annual Budget Process • 5 year Planning • Business Continuity Planning • Audit Response
  • 33. IT Maturity Model IT enables business value Business Partnership Managed as a business - SLAs Service Aligned Gain Standardization Efficiencies Proactive Customer Centric & Committed Managed Environment Awareness Business realizes criticality of IT Survival Lack of focus on IT Operations
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