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International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 1
Responsible Tourism - Charting New Trend in Destination
Marketing
Lesson from Kerala
Rupesh Kumar, State Level Field Coordinator, Responsible Tourism, Kerala, Pursuing PhD, School of
Gandhian Thoughts, Mahatma Gandhi University, Kottayam, Kerala, India
Paul V. Mathew*, Research Scholar, School of Management Studies, Cochin University of Science and
Technology (CUSAT), Former State Team Member, Responsible Tourism
Abstract
When tourism getting momentum globally, a concern irks locally is – is tourism really benefitting the common
people in destinations? When ordinary people are forced to jeopardize their convenience for the pleasures of
travelers and tour operators, a lion part of the income generated from tourism goes to minority business players.
Even though these natural attractions are to be equally enjoyed by all, this paradox remain prevails. Here the
novel concept Responsible Tourism (RT) tries to answer many of our apprehensions. This paper reiterates that
RT initiative – a strategy to accomplish economic, social and environmental objectives simultaneously shall be
the approach for destination management. The Sustainable Tourism Products (STP) and Community Based
Tourism (CBT) products emerge as a new strategy for destination marketing, and this Cause Related Marketing
(CRM) totally in line with pro-poor, inclusive, and sustainable development concepts creates a win-win
situation among community, tourists and industry.
Keywords: Responsible Tourism, Community Based Tourism (CBT) Product, Sustainable Tourism Product
(STP), Destination Management, Destination Marketing, and Cause Related Marketing (CRM)
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 2
1. Introduction
Tourism is now one of the world’s largest economic sectors and often cited as the world’s biggest industry.
According to the World Travel and Tourism Council (WTTC) the combined direct and indirect economic
contribution of tourism generates almost 9% of global GDP and employs over 260 million people (World Travel
and Tourism Council, 2011). When Tourism is one of the main sources of income for the state, Kerala also
emerged as one of the prime tourism destinations in the international tourism map. Growing at a rate of 13.31%,
the tourism industry is a major contributor to the state's economy. In 2010, Kerala attracted 0.66 million foreign
tourist arrivals (Tourism Statistics, Kerala Tourism, 2011). While projecting these factors, the impact of tourism
on environment and society come out as a relevant point of concern. It is apparent that several issues like
environment protection, economic equality, community exclusion etc. are emerging as an impending threat.
Albeit certain looming crisis disturb this sector, the Triple Bottom Line (TBL) approach- Responsible Tourism
(RT) practiced by Kerala gives answer to many such concerns.
2. Objectives of the Paper
 To give a view on Responsible Tourism and its positive impacts in destination
 To examine the role of RT in catalyzing destination marketing
 Familiarize Village Life Experience (VLE) Tour, a novel approach in destination marketing
3. Methodology
This paper adopted case study method to analyze various responsible tourism practices of Kerala Tourism to
improve destination image and development. Considering the availability of information, the study limited to
four destination viz. Kovalam, Thekkady, Wayanad and Kumarakom which are the pilot destinations selected by
the Government of Kerala to implement Responsible Tourism. Information gathered from different secondary
sources like Kerala tourism reports, websites and related articles on RT. Additionally, researchers also
conducted interviews with beneficiaries in destinations, Kerala Tourism Officials, Self Help Group (SHG)
members and Local Self Government representatives.
4. Responsible Tourism
Responsible tourism is fast becoming a global trend. Considering its contemporary relevance and visitor’s
consciousness; tour operators, destination managers and industry organizations in several countries are striving
to demonstrate it knowingly or unknowingly. Recognizing the global significance of its market, World Tourism
Organization (WTO) and World Travel and Tourism Council (WTTC) has initiated World Responsible Tourism
Day, to be celebrated annually during November.
The concept of Responsible Tourism originated in the work of Jost Krippendorf in the 1980’s and in particular
his experience of the impact of tourism in the Alpine plateaus of Switzerland where tourism has had significant
negative impacts on the environment and communities. Krippendorf in The Holiday Makers (1987) called for
“rebellious tourists and rebellious locals” to create new forms of tourism. His vision was “to develop and
promote new forms of tourism, which will bring the greatest possible benefit to all the participants - travelers,
the host population and the tourist business, without causing intolerable ecological and social damage” (Archana
Capoor and A Balaji, TFCI). Prof. (Dr.) Harold Goodwin (Professor at Leeds Metropolitan University and the
Director of the International Centre for Responsible Tourism) made a commendable work to popularize this
novel theme worldwide and he is now in the forefront of RT implementation.
While defining, it is “about creating better places for people to live in and better places for people to visit’
(International Council for Responsible Tourism- ICRT). The concept received conceptual clarity and operational
guidelines after the Cape Town Declaration in 2002. According to the Declaration, Responsible Tourism (RT) is
the form of tourism which:
 Minimizes negative economic, environmental and social impacts; generates greater economic benefits for
local people and enhances the well being of host communities.
 Improves working conditions and access to the industry.
 Involves local people in decisions that affect their lives and life chances.
 Makes positive contributions to the conservation of natural and cultural heritage embracing diversity.
 Provides more enjoyable experience for tourists through more meaningful connections with local people,
and a greater understanding of local cultural, social and environmental issues.
 Provides access for physically challenged people.
 Is culturally sensitive; encourages respect between tourists and hosts and builds local pride and confidence.
Responsible Tourism provides clear guidelines and expects responsible activities from all the stake holders. It
encompasses protection of environment, preservation of local heritage, benefitting local community, minimizing
pollution and conservation of natural resources (Harold Goodwin (2005)). The management strategy of RT
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 3
incorporates participatory planning, development of Community Based Tourism (CBT) Products and
responsible marketing to bring about positive economic, social, cultural, and environmental impacts. For
tourism operators, it is about providing more rewarding holiday experience for their clients while for the tourism
destination it is about enabling local communities to enjoy a better quality of life and conserving the natural
environment (Raveendran B (2009)). In nut shell, Responsible Tourism embraces the Triple Bottom Line (TBL)
approach (Fig.1) which fulfills economic responsibility, social responsibility and environmental responsibility.
The economic responsibility encourages tourists and industry to spend in the destination to ensure that local
community is benefitting from tourism development that directly or indirectly robust business-community
relationships and boost overall standard of living of destination community. Responsible Tourism aims at
creating a win-win situation by developing better infrastructure and by providing opportunities for stake holders
to professional marketing and making better linkages. The operators, community and tourists become always
aware of social and environmental issues and actively participate in its protection. It is thus becoming an
effective instrument for sustainable tourism development of and community empowerment.
5. Destination Marketing – Value And Cause
Researchers opine that responsible business practices can provide commercial advantage, (Graafland, J. & Van
de Ven, B. (2006), Husted, B. W. & Salazar, J. J. (2006) and Husted, B. W. & Allen, D. B. (2006) and it can be
a positive marketing tool – provided that claims of responsibility are credible and based on demonstrable
delivery of responsible activities and objectives” (Responsible Tourism Manual for South Africa, (2002).
Certain travelers prefer to book a holiday based on the availability of information about the country, reduced
environmental impact and meeting local people on holiday. Studies suggest that demand for “Responsible
Tourism” products is increasing - and that more and more people want to purchase responsible holidays.
Tourists consider various factors like price, quality, and products while selecting destinations for their travel.
But more than this more tourists are concerned about the ethics of travel (Tearfund Survey, UK). Along with
these, many of the travelers look for unexplored destinations. The issue raised by the tourists and foreign
operators - ‘What you can offer us more than the ‘mere commons’ should be noted (Kerala Travel Mart, Kochi
(2012). It is evident that many tourists seek for new experiences like village life, rural traditions, unique art
forms and livelihood activities in the hinterlands of villages. The RT activities at destinations generate value and
creating a ‘feel good’ factor that ‘we spend for a cause’. Attempts to diversify products, value addition, creative
and new products, access to local life, and responsible endeavors motivate travelers to visit, stay and enjoy. In
another way Responsible Tourism influences consumer decision, behavior and adding ethical values to the
visitor (Davina Stanford (2008)).
Global Sustainable Tourism Criteria (GSTC A-7) clearly states that “information about and interpretation of the
natural surroundings, local culture, and cultural heritage is provided to customers, as well as explaining
appropriate behavior while visiting natural areas, living cultures, and cultural heritage sites. It explained that
“interpretation of the natural and cultural environment is not only important for educating visitors and protecting
heritage, but a key factor for a high quality tourist experience and high level of satisfaction. Providing
information to the customer to educate and inform about the surroundings is a key factor for tourism
businesses”. Various other guidelines and protocols insist tour operators to incorporate local community in there
packages to enrich tourist experiences.
Along with product innovation and diversification, better response from destination inhabitants is very vital for
improving destination image and quality. The matter of sustainability and improved morale of people become an
essential ingredient for adding value to the efforts of destination development strategies. This exhorts
destination managers to solve the challenging task of striking a balance between sustainability and development.
In order to ensure this balance, tourism planners and policy makers suggest various plans for sustainable tourism
development. UNEP defines STP (Sustainable Tourism Product) as “use resources in an environmentally
responsible, socially fair and economically viable way, so that users of the product can meet their current needs
without compromising future generations from being able to use the same resources”. When a vast majority of
consumers look for sustainability, the CBT Products offers a blend of sustainability and new experiences. While
considering these factors, the role of RT in destination marketing gives more meaning as;
 Extending length of stay of tourists to explore new products
 Better satisfaction
 Adding value to destination management endeavors
 Act as tool of mouth to mouth promotion
 Increase the truth in advertising
 Better support from marketing channels and tourism promoters
 Adding value, keeping sustainability, and ensuring inclusive growth
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 4
Thus RT inherently adopts the concept ‘Cause Related Marketing’ or ‘Value Based Marketing’ which acts as a
tool for increasing tourist satisfaction and building destination reputation. In one way visiting RT destinations
depicts responsible behavior and in another way it benefits local community.
In this back ground, the products designed and marketed by Kerala Tourism in RT destinations provide
‘additional value’ to tourists and local people. The concept of a ‘Sustainable Tourism Product (STP)’ and
Community Based Tourism (CBT) products are becoming the uniqueness of RT destinations. The product
‘Village Life Experience (VLE) packages developed by the Kerala Tourism leads us to ‘beyond attractions’ that
creates ‘value’ and provides direct income to the common community. Thus RT acts as ‘marketing for a cause’
which aims at the development of underprivileged; and this merging of ‘value’ and ‘cause’ can be considered as
the Unique Selling Proposition (USP) of Kerala Tourism in destination Marketing.
6. Kerala Tourism: A Case Study
The initiative of Kerala tourism to implement RT is considered as the first ever coordinated initiative to practice
Responsible Tourism in India. In the wake of the state wide consultations in 2008, Government of Kerala
decided to implement the project and selected Kumarakom, Wayanad, Kovalam, and Thekkady as pilot
destinations. Focusing on Triple Bottom Line (TBL) areas, Destination Level Responsible Tourism Committee
(DLRTC) was formed to coordinate multitude of activities in destinations. The rapport created between tourism
industry and common community made a giant leap in RT endeavors. The Samrudhi unit (local produces
procurement and supply mechanism) started at destinations effectively procures and sells local products
(especially vegetables) to resorts and hotels. Ventures to promote local art and culture resulted in the formation
of art centers, ethnic cuisine restaurants, souvenir making units and professional art performance groups.
Surveys reveal that the total direct income to the local community from the project is approximately 24millions
(up to June 2013). Thus Kerala emerged as a model for sustainable tourism development and effective
destination management by creating values and assuring community well-being.
6.1. Village Life Experience (VLE) Tours
It is apparent that degradation of native culture and heritage is becoming an emerging issue all over the world.
The issue of forced evacuation of local inhabitants from tourism destinations for the sake of development,
spiraling of land cost, overreaching carrying capacity, and different social and environmental hazards develop a
negative attitude among the destination community that in turn diminishes the quality of responses of
inhabitants. While it affects the industry-community relation badly, this exhaustiveness of destination dwellers
causes negative repercussions in the destination brand image.
At the same time, tourism has immense potential for creating employment and encouraging entrepreneurial
initiatives of local people in the destination areas. It also act as a tool for empowerment especially the women
community by providing self-employment in small and medium sized income generating activities, thus paving
way for sustainable livelihood and poverty eradication. But, it requires strenuous efforts for industry-community
link-up and fruitful collaboration among all stakeholders - governments and intergovernmental bodies, local
government, industry, trade unions, local communities and their different member groups, NGOs, community
based tourism initiatives, etc. In this scenario, a collective movement of all the stakeholders is crucial for the
improvement livelihood opportunities, preservation of local art culture, and for the creation of healthy
atmosphere for business development; that needs a holistic approach for destination management. In line with
these objectives, Responsible Tourism envisions at improving economic linkages and reducing negative socio-
cultural impacts through a participatory mode of planning and development. The newly designed Village Life
Experience (VLE) Packages of Kerala Tourism develops a feeling of participation among destination
community along with improved self-respect and admiration.
The definition of Cause-Related Marketing (CRM) is “the process of formulating and implementing marketing
activities that are characterized by contributing a specific amount to a designated nonprofit effort that, in turn,
causes customers to engage in revenue providing exchanges (Mullen, 1997). It is absolutely true in the case of
Village Life Experience (VLE) packages promoted by the Kerala Tourism. VLE was designed to provide village
life experience to tourists by guiding them through real life situations of Kerala villages thereby distributing
economic benefits of tourism directly to the community. Beyond a mere journey, this product distributes a
certain percentage (50-60) economic benefits of tour directly to the participating local members.
An analysis of the revenue distribution pattern of the VLE (Chart.1) shows that an average 60% of the revenue
reaches at the participating community members and a portion (10%) keeps as Village Development Fund
(VDF) for the up-gradation of local basic amenities. The tour VLE is owned and operated by the community
under the leadership of Destination Responsible Tourism Cell (DRTC) which coordinates tour planning and
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 5
fund transfer to the bank account of members. 10% of the revenue goes to DRTC as operation and
administrative expenses and 15% is separated as Travel Agent Commission (TAC) as a promotion strategy.
Kerala tourism has various such programs in the selected RT destinations viz. Kumarakom, Kovalam, Wayanad
and Thekkady. Some of the major features are shown in the (Table.1 and 2) below.
The members of the community participating in the package by showing/demonstrating their activities receive
fixed amounts from the package price realized. There is also close interaction between the community and the
visitors through these packages, but all the visitors are provided with a code of conduct to visit villages; and the
participating members are trained about guest etiquettes. The visitors are guided by a local naturalist or a local
guide who undergone effective training on communication and guest management. These new age products in
destinations are opting economically, socially and environmentally responsible practices. Tour operators say
that travelers who have urge for knowledge about traditional ways of life, rural activities and culture will be
attracted to visit rural Kerala. Common features of VLE packages are shown in the (Table. 3) below.
‘Beyond the Beach’ Tour Program at Kovalam takes tourists to the outskirts of villages in the Kovalam region
and opens a wide variety of natural and traditional attractions/activities for the visitors. The lobster cage making
by an ebullient artisan, Kalaripayattu (traditional art forms), vegetable fields, handicraft making centers and
sumptuous meal in a vernacular rural house provide unique experience to guests. ‘Explore the unseen Wayanad’
and ‘Tour to traditions’ at Thekkady offer rare opportunities for the expeditors to discover the unseen beauty of
tribal villages and it unravel a range of traditional practices and antiques in tribal hamlets. The Mannan King at
Thekkady, the magnificent fragrance of Sugandhagii hills of Wayanad, night cultural trails with Ambalavayal
community and the local cuisine centre runs by women SHG’s (Self Help Groups) are the inspiring stories of
community-industry harmony of VLE.
Normally these tour starts at the morning and end by around 2.30. Tariff ranges from Rs. 2000 to 2500 per
person that includes cost of transportation, guide fee, community contributions, community development fund,
refreshment, lunch and complementary gift pack. Considering the financial feasibility, carrying capacity and
administrative conveniences; numbers of passengers in a tour is limited to maximum 7 and minimum 3.
6.1.1. Village Life Experience at Kumarakom
The “Village Life Experience at Kumarakom” and “A Day with Farmers” are the two enthralling tours at
Kumarakom. The ride through the backwaters takes the guest to the villages for exposure to the bio-diversity
and the teeming life of the people. It is interesting that one of the back water trips in a country boat is lead by a
woman member. The experiences and interactions on store for the tourists include an Anganwadi, a fish farm,
traditional fish catching (bow and arrow), home garden, coconut leaf weaving, traditional craft activity of a
household using screw pines, art and cultural shows, a broom making unit, a Karimeen processing unit, a
plantain orchard and a toddy tapper. The guests are given an opportunity at every site to interact with the
persons involved in the activity and to try themselves the activities.
VLE is an income source for around 45 family in this destination and each of the participating member gets an
average of Rs. 150/day. So far around 1250 guests were participated in this village tour and the total revenue
from the VLE is 1050000/- (up to 2013 June). Revenue break-up and details of Community participation of
Village Life Experience Packages at Kumarakom are shown in Table 4 and 5 below.
Though equal focus on Triple Bottom Line (TBL) areas is envisaged, Responsible Tourism at Kumarakom gives
more thrust on economic sector; considering the fact that economic linkages can robust income opportunities of
local community in the destination. VLE at Kumarakom ameliorates the efforts to strengthen local participation,
value addition, industry-local link-up and collective development that developed a self esteem among the
stakeholders and visitors. The above packages are popular among tourists, and the hotel industry is promoting
these as an add-on experiences.
6.2. Value Additions
Apart from VLE; ethnic cuisine restaurant, community canteens, souvenir centres, art and cultural groups etc.
are adding value to these destinations. The ethnic cuisines restaurant at Wayanad offers varieties of indigenous
tribal dishes and the craft center demonstrates an array of tribal handicrafts. It is inspiring to note that almost all
the enterprises in destinations are managed by women Self Help Groups (SHG). When the average monthly
revenue of women led community canteen at Kumarakom is around 2 lakhs, this destination also has the credit
of ‘the first women and children professional Shinkarmelam and Chendamelam (cultural/art show) group’ in
Kerala.
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 6
A destination resource directory developed after a comprehensive survey incorporates minute details about
destination like history, attractions, art, culture, tradition, livelihood, famous personalities, tourism
infrastructure, products and services etc. is a blessings to tourist as well as business promoters. In order to
maintain the clean image of destinations, the local community and business enterprises are taking a leading role
in identifying and preventing adverse impacts of tourism including child labour, exploitation, prostitution, and
related ill effects. Visitors can experience the reflections on Responsible Tourism everywhere, from a
homestead to resorts where 90% of the tourism enterprises have RT Certification. There is an RT reception
centre at the destination which provides all the details about the activities and lends services to the visitors.
The product VLE has been honored by Ministry of Tourism in 2012 as the best Rural Tourism Project and RT
initiatives at Kumarakom awarded with Best Responsible Tourism Project in 2010 and PATA Award -2011.
Now Kumarakom awaits for a unique accolade from United Nations – ‘the Global Responsible Tourism
Destination’ and it is also proposed for the International Centre for Responsible Tourism Studies’.
7. Conclusion
When acclaimed tourism destinations are striving to strike a balance between tourism development and
sustainability, this novel concept of Kerala is creating visions for destinations by integrating ‘value and cause’
notion in its marketing strategies. Considering the success of Responsible Tourism in destinations and the lead
position decorates by Kerala in the global tourism market, this initiative could be replicated in all leading
tourism destinations to ensure sustainability of tourism development.
Paul V Mathew*,
Vazhayil, Kinginimattam,
Kolenchery, Ernakulam,
Kerala, India
Rupesh Kumar,
State Level Field Coordinator – Responsible Tourism,
Kerala Institute of Tourism and Travel Studies (KITTS),
Residency Compound, Thycaud P.O.,
Thiruvananthapuram,
Kerala, India
Reference
 Archana Capoor and A Balaji, Inclusive Concept – Responsible Tourism, TFCI
 Cowe, R. (2001) Investing in Social Responsibility: Risks and Opportunities, Association of British Insurers, cited in Tearfund (2002)
op. cit.
 Davina Stanford (2008), Responsible Tourism, Responsible Tourists: What Makes A Responsible Tourist In New Zealand?
 GITPAC (2009), Responsible Tourism in destinations, a Report, Kerala Tourism
 Graafland, J. & Van de Ven, B. 2006. Strategic and moral motivation for corporate social responsibility. Journal of Corporate
Citizenship, 22: 111-123.
 Harold Goodwin (2005) Responsible Tourism and the Market, International Centre for Responsible Tourism
 Husted, B. W. & Allen, D. B. 2006. Corporate social responsibility in the multinational enterprise: strategic and institutional
approaches. Journal of International Business Studies, 37(6): 838-849.
 Husted, B. W. & Salazar, J. J. 2006. Taking Friedman seriously: maximizing profits and social performance. Journal of Management
Studies, 43(1): 75-91.
 Responsible Tourism Manual for South Africa (July 2002), Department for Environmental Affairs and Tourism, Republic of South
Africa
 Tourism Statistics, Kerala Tourism, 2011
 Raveendran B (2009), Responsible Tourism Initiatives in Kerala
 Mullen, J. (1997) ‘Performance-based corporate philanthropy: how ‘giving smart’
 Ptacek, J.J. & Salazar, G. (1997) ‘Enlightened self-interest: selling business on the
 Tearfund (2002) Worlds Apart: A call to responsible global tourism, January 2002, www.tearfund.org/acting/tourism.pdf
Figure 1: TBL Approach of RT Chart 1: Revenue Distribution Pattern -
VLE
International Journal of Social Science Tomorrow Vol. 2 No. 10
ISSN: 2277-6168 October|2013 www.ijsst.com Page | 7
No. Name of the Package Features
1 Beyond the Beach @ Kovalam Village life and traditional arts
2 Village Life at Kumarakom Livelihood activities and fishing
3 Explore the unseen Wayanad Life style and culture
4 Tour to traditions @ Thekkady Tribes and traditions
Table.1: VLE Packages of Kerala Tourism
Packages and Itineraries
Beyond the Beach at Kovalam Village Life at Kumarakom Explore the Unseen Wayanad Tour to Traditions @ Thekkady
 Coconut leaf weaving
 Zero waste centre
 Local crèche
 Local market
 Lobster trap making
 Traditional lunch
 Kalaripayattu show
 Handicrafts unit
 Handloom making
 Freshwater lake
 Coir making
 Country boat ride
 Valaveeshal
 Farm house visit
 Toddy tapping
 Kerala meal
 Screw pane weaving
 Paddy field visit
 Anganvadi visit
 Visit handcraft unit
 Anganavadi visit
 Sacred Groves
 Traditional lunch
 Plantation visit
 Medicinal plants
 Tribal settlement
 Antiques
 Ethnic cuisines
 Tribal art forms
 Garland making
 Bamboo craft making
 Kannadi Paya
 Indigenous food
 Traditional temple
 Tribal cooking
 Honey bee farm
 Mannan art show
 Tribal Anganavadi
 Tribal temple
Table 2: Features of Village Life Experience (VLE) Packages of Kerala Tourism
The concept The Package Inclusive
Life of rural communities
Day to day affairs and way of life
Labour and employment practices
Agrarian practices
Local cuisines
Stories, Myths and legends
Ethnicity
Natural Landscapes
Welcome drink (Tender Coconut)
Resting Place and amenities
Refreshments for tourists (Local /Ethnic Cuisine)
Transportation facilities to spots
Recreational activities
Entertainment programs
Safety and security aspects
Medical facilities
Service of English speaking driver
Service of approved Local Guide
Table 3: Ingredients of VLE
Sl. No Name Activity/Attraction Male/ Female Benefit (in Rs.)
1 Country boat ride Female (2) 500
2 Service of local guide F 200
3 Welcome drink (ender coconut & banana) F-1,M-1 200
4 Toddy tapping M 100
5 Valaveesal (fish catching) M 100
6 Olamedayal (coconut leaf weaving) F 50
7 Coir making process F 100
8 Bow and arrow (traditional fish catching technique) M 100
9 Karimmen chettal (fish processing) F 50
10 Broom stick making F 50
11 Anganvady visit (Crèche) F&M 100
12 Home stead farm visit F&M 100
13 Cultural Show (any one) (Shinkarimelam, Thiruvathira, Kolkaly & Vattakkaly) F&M 2000
14 Refreshments (Tappiocca & Nadan karimeen curry) F 250
15 Village Development Fund (10%) 600
16 Travel Agent Commission (15%) 900
17 Administrative Expenses (10%) 600
Total Package Rate (per 3 Pax.) 6000
Table 4: Revenue Break of VLE Kumarakom
Sl. No. VLE Particulars Number
1 Community Members involved 62
2 Women members 28
3 Number of Partnering hotels 19
4 Number of guests from hotel 350
5 Promoters/Agents 15
6 Total tourists visited 1250
7 Number of foreign tourists 850
8 Total Income to the community (2 years) (in
Rs.)
10,50,000
Table.5: Community Participation in Kumarakom - VLE

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  • 1. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 1 Responsible Tourism - Charting New Trend in Destination Marketing Lesson from Kerala Rupesh Kumar, State Level Field Coordinator, Responsible Tourism, Kerala, Pursuing PhD, School of Gandhian Thoughts, Mahatma Gandhi University, Kottayam, Kerala, India Paul V. Mathew*, Research Scholar, School of Management Studies, Cochin University of Science and Technology (CUSAT), Former State Team Member, Responsible Tourism Abstract When tourism getting momentum globally, a concern irks locally is – is tourism really benefitting the common people in destinations? When ordinary people are forced to jeopardize their convenience for the pleasures of travelers and tour operators, a lion part of the income generated from tourism goes to minority business players. Even though these natural attractions are to be equally enjoyed by all, this paradox remain prevails. Here the novel concept Responsible Tourism (RT) tries to answer many of our apprehensions. This paper reiterates that RT initiative – a strategy to accomplish economic, social and environmental objectives simultaneously shall be the approach for destination management. The Sustainable Tourism Products (STP) and Community Based Tourism (CBT) products emerge as a new strategy for destination marketing, and this Cause Related Marketing (CRM) totally in line with pro-poor, inclusive, and sustainable development concepts creates a win-win situation among community, tourists and industry. Keywords: Responsible Tourism, Community Based Tourism (CBT) Product, Sustainable Tourism Product (STP), Destination Management, Destination Marketing, and Cause Related Marketing (CRM)
  • 2. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 2 1. Introduction Tourism is now one of the world’s largest economic sectors and often cited as the world’s biggest industry. According to the World Travel and Tourism Council (WTTC) the combined direct and indirect economic contribution of tourism generates almost 9% of global GDP and employs over 260 million people (World Travel and Tourism Council, 2011). When Tourism is one of the main sources of income for the state, Kerala also emerged as one of the prime tourism destinations in the international tourism map. Growing at a rate of 13.31%, the tourism industry is a major contributor to the state's economy. In 2010, Kerala attracted 0.66 million foreign tourist arrivals (Tourism Statistics, Kerala Tourism, 2011). While projecting these factors, the impact of tourism on environment and society come out as a relevant point of concern. It is apparent that several issues like environment protection, economic equality, community exclusion etc. are emerging as an impending threat. Albeit certain looming crisis disturb this sector, the Triple Bottom Line (TBL) approach- Responsible Tourism (RT) practiced by Kerala gives answer to many such concerns. 2. Objectives of the Paper  To give a view on Responsible Tourism and its positive impacts in destination  To examine the role of RT in catalyzing destination marketing  Familiarize Village Life Experience (VLE) Tour, a novel approach in destination marketing 3. Methodology This paper adopted case study method to analyze various responsible tourism practices of Kerala Tourism to improve destination image and development. Considering the availability of information, the study limited to four destination viz. Kovalam, Thekkady, Wayanad and Kumarakom which are the pilot destinations selected by the Government of Kerala to implement Responsible Tourism. Information gathered from different secondary sources like Kerala tourism reports, websites and related articles on RT. Additionally, researchers also conducted interviews with beneficiaries in destinations, Kerala Tourism Officials, Self Help Group (SHG) members and Local Self Government representatives. 4. Responsible Tourism Responsible tourism is fast becoming a global trend. Considering its contemporary relevance and visitor’s consciousness; tour operators, destination managers and industry organizations in several countries are striving to demonstrate it knowingly or unknowingly. Recognizing the global significance of its market, World Tourism Organization (WTO) and World Travel and Tourism Council (WTTC) has initiated World Responsible Tourism Day, to be celebrated annually during November. The concept of Responsible Tourism originated in the work of Jost Krippendorf in the 1980’s and in particular his experience of the impact of tourism in the Alpine plateaus of Switzerland where tourism has had significant negative impacts on the environment and communities. Krippendorf in The Holiday Makers (1987) called for “rebellious tourists and rebellious locals” to create new forms of tourism. His vision was “to develop and promote new forms of tourism, which will bring the greatest possible benefit to all the participants - travelers, the host population and the tourist business, without causing intolerable ecological and social damage” (Archana Capoor and A Balaji, TFCI). Prof. (Dr.) Harold Goodwin (Professor at Leeds Metropolitan University and the Director of the International Centre for Responsible Tourism) made a commendable work to popularize this novel theme worldwide and he is now in the forefront of RT implementation. While defining, it is “about creating better places for people to live in and better places for people to visit’ (International Council for Responsible Tourism- ICRT). The concept received conceptual clarity and operational guidelines after the Cape Town Declaration in 2002. According to the Declaration, Responsible Tourism (RT) is the form of tourism which:  Minimizes negative economic, environmental and social impacts; generates greater economic benefits for local people and enhances the well being of host communities.  Improves working conditions and access to the industry.  Involves local people in decisions that affect their lives and life chances.  Makes positive contributions to the conservation of natural and cultural heritage embracing diversity.  Provides more enjoyable experience for tourists through more meaningful connections with local people, and a greater understanding of local cultural, social and environmental issues.  Provides access for physically challenged people.  Is culturally sensitive; encourages respect between tourists and hosts and builds local pride and confidence. Responsible Tourism provides clear guidelines and expects responsible activities from all the stake holders. It encompasses protection of environment, preservation of local heritage, benefitting local community, minimizing pollution and conservation of natural resources (Harold Goodwin (2005)). The management strategy of RT
  • 3. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 3 incorporates participatory planning, development of Community Based Tourism (CBT) Products and responsible marketing to bring about positive economic, social, cultural, and environmental impacts. For tourism operators, it is about providing more rewarding holiday experience for their clients while for the tourism destination it is about enabling local communities to enjoy a better quality of life and conserving the natural environment (Raveendran B (2009)). In nut shell, Responsible Tourism embraces the Triple Bottom Line (TBL) approach (Fig.1) which fulfills economic responsibility, social responsibility and environmental responsibility. The economic responsibility encourages tourists and industry to spend in the destination to ensure that local community is benefitting from tourism development that directly or indirectly robust business-community relationships and boost overall standard of living of destination community. Responsible Tourism aims at creating a win-win situation by developing better infrastructure and by providing opportunities for stake holders to professional marketing and making better linkages. The operators, community and tourists become always aware of social and environmental issues and actively participate in its protection. It is thus becoming an effective instrument for sustainable tourism development of and community empowerment. 5. Destination Marketing – Value And Cause Researchers opine that responsible business practices can provide commercial advantage, (Graafland, J. & Van de Ven, B. (2006), Husted, B. W. & Salazar, J. J. (2006) and Husted, B. W. & Allen, D. B. (2006) and it can be a positive marketing tool – provided that claims of responsibility are credible and based on demonstrable delivery of responsible activities and objectives” (Responsible Tourism Manual for South Africa, (2002). Certain travelers prefer to book a holiday based on the availability of information about the country, reduced environmental impact and meeting local people on holiday. Studies suggest that demand for “Responsible Tourism” products is increasing - and that more and more people want to purchase responsible holidays. Tourists consider various factors like price, quality, and products while selecting destinations for their travel. But more than this more tourists are concerned about the ethics of travel (Tearfund Survey, UK). Along with these, many of the travelers look for unexplored destinations. The issue raised by the tourists and foreign operators - ‘What you can offer us more than the ‘mere commons’ should be noted (Kerala Travel Mart, Kochi (2012). It is evident that many tourists seek for new experiences like village life, rural traditions, unique art forms and livelihood activities in the hinterlands of villages. The RT activities at destinations generate value and creating a ‘feel good’ factor that ‘we spend for a cause’. Attempts to diversify products, value addition, creative and new products, access to local life, and responsible endeavors motivate travelers to visit, stay and enjoy. In another way Responsible Tourism influences consumer decision, behavior and adding ethical values to the visitor (Davina Stanford (2008)). Global Sustainable Tourism Criteria (GSTC A-7) clearly states that “information about and interpretation of the natural surroundings, local culture, and cultural heritage is provided to customers, as well as explaining appropriate behavior while visiting natural areas, living cultures, and cultural heritage sites. It explained that “interpretation of the natural and cultural environment is not only important for educating visitors and protecting heritage, but a key factor for a high quality tourist experience and high level of satisfaction. Providing information to the customer to educate and inform about the surroundings is a key factor for tourism businesses”. Various other guidelines and protocols insist tour operators to incorporate local community in there packages to enrich tourist experiences. Along with product innovation and diversification, better response from destination inhabitants is very vital for improving destination image and quality. The matter of sustainability and improved morale of people become an essential ingredient for adding value to the efforts of destination development strategies. This exhorts destination managers to solve the challenging task of striking a balance between sustainability and development. In order to ensure this balance, tourism planners and policy makers suggest various plans for sustainable tourism development. UNEP defines STP (Sustainable Tourism Product) as “use resources in an environmentally responsible, socially fair and economically viable way, so that users of the product can meet their current needs without compromising future generations from being able to use the same resources”. When a vast majority of consumers look for sustainability, the CBT Products offers a blend of sustainability and new experiences. While considering these factors, the role of RT in destination marketing gives more meaning as;  Extending length of stay of tourists to explore new products  Better satisfaction  Adding value to destination management endeavors  Act as tool of mouth to mouth promotion  Increase the truth in advertising  Better support from marketing channels and tourism promoters  Adding value, keeping sustainability, and ensuring inclusive growth
  • 4. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 4 Thus RT inherently adopts the concept ‘Cause Related Marketing’ or ‘Value Based Marketing’ which acts as a tool for increasing tourist satisfaction and building destination reputation. In one way visiting RT destinations depicts responsible behavior and in another way it benefits local community. In this back ground, the products designed and marketed by Kerala Tourism in RT destinations provide ‘additional value’ to tourists and local people. The concept of a ‘Sustainable Tourism Product (STP)’ and Community Based Tourism (CBT) products are becoming the uniqueness of RT destinations. The product ‘Village Life Experience (VLE) packages developed by the Kerala Tourism leads us to ‘beyond attractions’ that creates ‘value’ and provides direct income to the common community. Thus RT acts as ‘marketing for a cause’ which aims at the development of underprivileged; and this merging of ‘value’ and ‘cause’ can be considered as the Unique Selling Proposition (USP) of Kerala Tourism in destination Marketing. 6. Kerala Tourism: A Case Study The initiative of Kerala tourism to implement RT is considered as the first ever coordinated initiative to practice Responsible Tourism in India. In the wake of the state wide consultations in 2008, Government of Kerala decided to implement the project and selected Kumarakom, Wayanad, Kovalam, and Thekkady as pilot destinations. Focusing on Triple Bottom Line (TBL) areas, Destination Level Responsible Tourism Committee (DLRTC) was formed to coordinate multitude of activities in destinations. The rapport created between tourism industry and common community made a giant leap in RT endeavors. The Samrudhi unit (local produces procurement and supply mechanism) started at destinations effectively procures and sells local products (especially vegetables) to resorts and hotels. Ventures to promote local art and culture resulted in the formation of art centers, ethnic cuisine restaurants, souvenir making units and professional art performance groups. Surveys reveal that the total direct income to the local community from the project is approximately 24millions (up to June 2013). Thus Kerala emerged as a model for sustainable tourism development and effective destination management by creating values and assuring community well-being. 6.1. Village Life Experience (VLE) Tours It is apparent that degradation of native culture and heritage is becoming an emerging issue all over the world. The issue of forced evacuation of local inhabitants from tourism destinations for the sake of development, spiraling of land cost, overreaching carrying capacity, and different social and environmental hazards develop a negative attitude among the destination community that in turn diminishes the quality of responses of inhabitants. While it affects the industry-community relation badly, this exhaustiveness of destination dwellers causes negative repercussions in the destination brand image. At the same time, tourism has immense potential for creating employment and encouraging entrepreneurial initiatives of local people in the destination areas. It also act as a tool for empowerment especially the women community by providing self-employment in small and medium sized income generating activities, thus paving way for sustainable livelihood and poverty eradication. But, it requires strenuous efforts for industry-community link-up and fruitful collaboration among all stakeholders - governments and intergovernmental bodies, local government, industry, trade unions, local communities and their different member groups, NGOs, community based tourism initiatives, etc. In this scenario, a collective movement of all the stakeholders is crucial for the improvement livelihood opportunities, preservation of local art culture, and for the creation of healthy atmosphere for business development; that needs a holistic approach for destination management. In line with these objectives, Responsible Tourism envisions at improving economic linkages and reducing negative socio- cultural impacts through a participatory mode of planning and development. The newly designed Village Life Experience (VLE) Packages of Kerala Tourism develops a feeling of participation among destination community along with improved self-respect and admiration. The definition of Cause-Related Marketing (CRM) is “the process of formulating and implementing marketing activities that are characterized by contributing a specific amount to a designated nonprofit effort that, in turn, causes customers to engage in revenue providing exchanges (Mullen, 1997). It is absolutely true in the case of Village Life Experience (VLE) packages promoted by the Kerala Tourism. VLE was designed to provide village life experience to tourists by guiding them through real life situations of Kerala villages thereby distributing economic benefits of tourism directly to the community. Beyond a mere journey, this product distributes a certain percentage (50-60) economic benefits of tour directly to the participating local members. An analysis of the revenue distribution pattern of the VLE (Chart.1) shows that an average 60% of the revenue reaches at the participating community members and a portion (10%) keeps as Village Development Fund (VDF) for the up-gradation of local basic amenities. The tour VLE is owned and operated by the community under the leadership of Destination Responsible Tourism Cell (DRTC) which coordinates tour planning and
  • 5. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 5 fund transfer to the bank account of members. 10% of the revenue goes to DRTC as operation and administrative expenses and 15% is separated as Travel Agent Commission (TAC) as a promotion strategy. Kerala tourism has various such programs in the selected RT destinations viz. Kumarakom, Kovalam, Wayanad and Thekkady. Some of the major features are shown in the (Table.1 and 2) below. The members of the community participating in the package by showing/demonstrating their activities receive fixed amounts from the package price realized. There is also close interaction between the community and the visitors through these packages, but all the visitors are provided with a code of conduct to visit villages; and the participating members are trained about guest etiquettes. The visitors are guided by a local naturalist or a local guide who undergone effective training on communication and guest management. These new age products in destinations are opting economically, socially and environmentally responsible practices. Tour operators say that travelers who have urge for knowledge about traditional ways of life, rural activities and culture will be attracted to visit rural Kerala. Common features of VLE packages are shown in the (Table. 3) below. ‘Beyond the Beach’ Tour Program at Kovalam takes tourists to the outskirts of villages in the Kovalam region and opens a wide variety of natural and traditional attractions/activities for the visitors. The lobster cage making by an ebullient artisan, Kalaripayattu (traditional art forms), vegetable fields, handicraft making centers and sumptuous meal in a vernacular rural house provide unique experience to guests. ‘Explore the unseen Wayanad’ and ‘Tour to traditions’ at Thekkady offer rare opportunities for the expeditors to discover the unseen beauty of tribal villages and it unravel a range of traditional practices and antiques in tribal hamlets. The Mannan King at Thekkady, the magnificent fragrance of Sugandhagii hills of Wayanad, night cultural trails with Ambalavayal community and the local cuisine centre runs by women SHG’s (Self Help Groups) are the inspiring stories of community-industry harmony of VLE. Normally these tour starts at the morning and end by around 2.30. Tariff ranges from Rs. 2000 to 2500 per person that includes cost of transportation, guide fee, community contributions, community development fund, refreshment, lunch and complementary gift pack. Considering the financial feasibility, carrying capacity and administrative conveniences; numbers of passengers in a tour is limited to maximum 7 and minimum 3. 6.1.1. Village Life Experience at Kumarakom The “Village Life Experience at Kumarakom” and “A Day with Farmers” are the two enthralling tours at Kumarakom. The ride through the backwaters takes the guest to the villages for exposure to the bio-diversity and the teeming life of the people. It is interesting that one of the back water trips in a country boat is lead by a woman member. The experiences and interactions on store for the tourists include an Anganwadi, a fish farm, traditional fish catching (bow and arrow), home garden, coconut leaf weaving, traditional craft activity of a household using screw pines, art and cultural shows, a broom making unit, a Karimeen processing unit, a plantain orchard and a toddy tapper. The guests are given an opportunity at every site to interact with the persons involved in the activity and to try themselves the activities. VLE is an income source for around 45 family in this destination and each of the participating member gets an average of Rs. 150/day. So far around 1250 guests were participated in this village tour and the total revenue from the VLE is 1050000/- (up to 2013 June). Revenue break-up and details of Community participation of Village Life Experience Packages at Kumarakom are shown in Table 4 and 5 below. Though equal focus on Triple Bottom Line (TBL) areas is envisaged, Responsible Tourism at Kumarakom gives more thrust on economic sector; considering the fact that economic linkages can robust income opportunities of local community in the destination. VLE at Kumarakom ameliorates the efforts to strengthen local participation, value addition, industry-local link-up and collective development that developed a self esteem among the stakeholders and visitors. The above packages are popular among tourists, and the hotel industry is promoting these as an add-on experiences. 6.2. Value Additions Apart from VLE; ethnic cuisine restaurant, community canteens, souvenir centres, art and cultural groups etc. are adding value to these destinations. The ethnic cuisines restaurant at Wayanad offers varieties of indigenous tribal dishes and the craft center demonstrates an array of tribal handicrafts. It is inspiring to note that almost all the enterprises in destinations are managed by women Self Help Groups (SHG). When the average monthly revenue of women led community canteen at Kumarakom is around 2 lakhs, this destination also has the credit of ‘the first women and children professional Shinkarmelam and Chendamelam (cultural/art show) group’ in Kerala.
  • 6. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 6 A destination resource directory developed after a comprehensive survey incorporates minute details about destination like history, attractions, art, culture, tradition, livelihood, famous personalities, tourism infrastructure, products and services etc. is a blessings to tourist as well as business promoters. In order to maintain the clean image of destinations, the local community and business enterprises are taking a leading role in identifying and preventing adverse impacts of tourism including child labour, exploitation, prostitution, and related ill effects. Visitors can experience the reflections on Responsible Tourism everywhere, from a homestead to resorts where 90% of the tourism enterprises have RT Certification. There is an RT reception centre at the destination which provides all the details about the activities and lends services to the visitors. The product VLE has been honored by Ministry of Tourism in 2012 as the best Rural Tourism Project and RT initiatives at Kumarakom awarded with Best Responsible Tourism Project in 2010 and PATA Award -2011. Now Kumarakom awaits for a unique accolade from United Nations – ‘the Global Responsible Tourism Destination’ and it is also proposed for the International Centre for Responsible Tourism Studies’. 7. Conclusion When acclaimed tourism destinations are striving to strike a balance between tourism development and sustainability, this novel concept of Kerala is creating visions for destinations by integrating ‘value and cause’ notion in its marketing strategies. Considering the success of Responsible Tourism in destinations and the lead position decorates by Kerala in the global tourism market, this initiative could be replicated in all leading tourism destinations to ensure sustainability of tourism development. Paul V Mathew*, Vazhayil, Kinginimattam, Kolenchery, Ernakulam, Kerala, India Rupesh Kumar, State Level Field Coordinator – Responsible Tourism, Kerala Institute of Tourism and Travel Studies (KITTS), Residency Compound, Thycaud P.O., Thiruvananthapuram, Kerala, India Reference  Archana Capoor and A Balaji, Inclusive Concept – Responsible Tourism, TFCI  Cowe, R. (2001) Investing in Social Responsibility: Risks and Opportunities, Association of British Insurers, cited in Tearfund (2002) op. cit.  Davina Stanford (2008), Responsible Tourism, Responsible Tourists: What Makes A Responsible Tourist In New Zealand?  GITPAC (2009), Responsible Tourism in destinations, a Report, Kerala Tourism  Graafland, J. & Van de Ven, B. 2006. Strategic and moral motivation for corporate social responsibility. Journal of Corporate Citizenship, 22: 111-123.  Harold Goodwin (2005) Responsible Tourism and the Market, International Centre for Responsible Tourism  Husted, B. W. & Allen, D. B. 2006. Corporate social responsibility in the multinational enterprise: strategic and institutional approaches. Journal of International Business Studies, 37(6): 838-849.  Husted, B. W. & Salazar, J. J. 2006. Taking Friedman seriously: maximizing profits and social performance. Journal of Management Studies, 43(1): 75-91.  Responsible Tourism Manual for South Africa (July 2002), Department for Environmental Affairs and Tourism, Republic of South Africa  Tourism Statistics, Kerala Tourism, 2011  Raveendran B (2009), Responsible Tourism Initiatives in Kerala  Mullen, J. (1997) ‘Performance-based corporate philanthropy: how ‘giving smart’  Ptacek, J.J. & Salazar, G. (1997) ‘Enlightened self-interest: selling business on the  Tearfund (2002) Worlds Apart: A call to responsible global tourism, January 2002, www.tearfund.org/acting/tourism.pdf Figure 1: TBL Approach of RT Chart 1: Revenue Distribution Pattern - VLE
  • 7. International Journal of Social Science Tomorrow Vol. 2 No. 10 ISSN: 2277-6168 October|2013 www.ijsst.com Page | 7 No. Name of the Package Features 1 Beyond the Beach @ Kovalam Village life and traditional arts 2 Village Life at Kumarakom Livelihood activities and fishing 3 Explore the unseen Wayanad Life style and culture 4 Tour to traditions @ Thekkady Tribes and traditions Table.1: VLE Packages of Kerala Tourism Packages and Itineraries Beyond the Beach at Kovalam Village Life at Kumarakom Explore the Unseen Wayanad Tour to Traditions @ Thekkady  Coconut leaf weaving  Zero waste centre  Local crèche  Local market  Lobster trap making  Traditional lunch  Kalaripayattu show  Handicrafts unit  Handloom making  Freshwater lake  Coir making  Country boat ride  Valaveeshal  Farm house visit  Toddy tapping  Kerala meal  Screw pane weaving  Paddy field visit  Anganvadi visit  Visit handcraft unit  Anganavadi visit  Sacred Groves  Traditional lunch  Plantation visit  Medicinal plants  Tribal settlement  Antiques  Ethnic cuisines  Tribal art forms  Garland making  Bamboo craft making  Kannadi Paya  Indigenous food  Traditional temple  Tribal cooking  Honey bee farm  Mannan art show  Tribal Anganavadi  Tribal temple Table 2: Features of Village Life Experience (VLE) Packages of Kerala Tourism The concept The Package Inclusive Life of rural communities Day to day affairs and way of life Labour and employment practices Agrarian practices Local cuisines Stories, Myths and legends Ethnicity Natural Landscapes Welcome drink (Tender Coconut) Resting Place and amenities Refreshments for tourists (Local /Ethnic Cuisine) Transportation facilities to spots Recreational activities Entertainment programs Safety and security aspects Medical facilities Service of English speaking driver Service of approved Local Guide Table 3: Ingredients of VLE Sl. No Name Activity/Attraction Male/ Female Benefit (in Rs.) 1 Country boat ride Female (2) 500 2 Service of local guide F 200 3 Welcome drink (ender coconut & banana) F-1,M-1 200 4 Toddy tapping M 100 5 Valaveesal (fish catching) M 100 6 Olamedayal (coconut leaf weaving) F 50 7 Coir making process F 100 8 Bow and arrow (traditional fish catching technique) M 100 9 Karimmen chettal (fish processing) F 50 10 Broom stick making F 50 11 Anganvady visit (Crèche) F&M 100 12 Home stead farm visit F&M 100 13 Cultural Show (any one) (Shinkarimelam, Thiruvathira, Kolkaly & Vattakkaly) F&M 2000 14 Refreshments (Tappiocca & Nadan karimeen curry) F 250 15 Village Development Fund (10%) 600 16 Travel Agent Commission (15%) 900 17 Administrative Expenses (10%) 600 Total Package Rate (per 3 Pax.) 6000 Table 4: Revenue Break of VLE Kumarakom Sl. No. VLE Particulars Number 1 Community Members involved 62 2 Women members 28 3 Number of Partnering hotels 19 4 Number of guests from hotel 350 5 Promoters/Agents 15 6 Total tourists visited 1250 7 Number of foreign tourists 850 8 Total Income to the community (2 years) (in Rs.) 10,50,000 Table.5: Community Participation in Kumarakom - VLE
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