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Sales Leadership – first 75 days plan



Abhijit Ray
2012
State of the Union – 25 days
State of the Union : Type of Salespersons

  Fire and Forget                           Grand Strategist




  Specialist                                Account Master


                                                               2
State of the Union : Sales Strategy

    Sources of Revenues                    Application of Funds

•   Market Segmentation               •   Marketing Strategy and Budget
•   Tiered Account structure          •   Tele-sales budget
•   Must win Accounts                 •   Hiring budget
•   Offense / Defense strategy        •   Team building budget
•   TCV pipeline                      •   Solutions Budget
•   Revenue pipeline                  •   Client Appreciation
•   Margins – quality of sale         •   Research
•   Must-win deals
•   Win/Loss Analysis




                                                                          3
State of the Union : Revenue and Investments Pipeline

     Team      Individual CRM                                                     Hire BPO                          Sales
 Restructuring       GTM                                   Finalize
 – APPS & BPO                                                                  Rolodex Hunter                      Training
                                                           Account
     Sales                                                Plans for             in Midwest or                                    CIO Finance
                                                          Must-Wins              South East             Latin                    Conference
                                  BPO GTM




                                                                                                                                                        Milestones
          Align CRMs                                                                                   America                Hire
          to External                                                     Hire                         CRM Hire             BDAs –
                                                                                                                              Cap
           Alliances                                                      BPO                                              Mkt, Bank
                                                                          CRM
                                                                                             Events                         ing and
                                            Conferences
                                                                                                                           Brokerag
                                                                                                                               e




                       Q1                                                          Q2                                        Q3                Q4




                                                                                                                                                              Deals
                                                                   XXXX Deal : TCV : $100K: Probability : 50%,




                                                                                      XXXX Deal : TCV : $5 MM : Probability : 75%,




                                                                                                                                                                 Revenue
  XXXX Reveue: TCV : $1 MM : Probability : 100%,

                                                   XXXX Reveue: TCV : $1.2 MM : Probability : 100%,
                                                                                                                                                    4
Develop GTM Strategy – 25 days
Sales Leadership : Definition

 Individual                                             Group

      Leads        Connects     Mentoring &     Reward &
                                 Coaching      Recognition

     Proposals      Close         Sales       Sales Support
                                 Process



     Internal     Budgets &        M&A            TPA
     Alliances    Forecasting

     Manage        External       Hiring       Large Deal
   Sales Target    Alliances

                                                         Strategic
 Tactical

                                                                     6
Market Segment-Service Mapping : Sales coverage

                               Mobility/ Portals                                 Business
                                                 BI/DW/MD Infrastructure                    Enterprise
   Segments (Examples below)        / User                                 BPO   Transform
                                                     M       Services                      Applications
                                 Experience                                         ation


Wealth/Asset Mgmt/Retirement

     Brokerage/RIA/IBD

  Retail/Commercial Banks

       Private Equity

        Product firms

        Auto Finance

         Mortgages

            Cards
                                                                                                          7
Team Composition Strategy

  Fire and Forget                                                   Grand Strategist



 ADM / ASM – Non differentiated offerings       Large Deals, Partnerships and M&A




                                       Sales
                                      Manager



 Solutions and IP Sales                         Named Account Hunting




  Solution/Product Specialist                                       Account Focused


                                                                                       8
Offerings : Revenue Targets



                                  Market
        Offering Type   Region                Q1       Q2      Q3     Q3   FY
                                 Segment


           Non -
       Differentiated

       Solutions & IP

      Named Account

       Partnerships /
           M&A



                                 Apply numbers against each type of
                                 offering segregated based on region and
                                 market segment. FY numbers should sum
                                 up to your FY targets
                                                                                9
Offerings : Revenue Strategy


                                                                                       Number of
                             Market                                         Salesperso
  Offering Type   Region                  Q1        Q2    Q3   Q3    FY                Salesperso
                            Segment                                           n Type
                                                                                            n

     Non -
 Differentiated

Solutions & IP

Named Account

Partnerships /
    M&A




                       Define Strategy for each quarter        Determine the type of sales
                       independent of who sells                person needed to support the
                                                               strategy and the quantity to
                                                               support the target           10
Revenue/TCV Targets - Salesperson



      CRM Types (Below)        Type        Q1   Q2   Q3   Q4



         CRM - 1          Fire & Forget


         CRM - 2          Specialist


         CRM - 3          Account Master


                          Grand
         CRM - 4          Strategist




                                                               11
Investment Strategies



                                                                           Solution
CRM Types (Below)            Type       Marketing    Tele Sales   Events            Research   TPA   Partnerships
                                                                              s



   CRM - 1             Fire & Forget


   CRM - 2             Specialist


   CRM - 3             Account Master


                       Grand
   CRM - 4             Strategist




           Needs Attention
                                                Define Strategies for each box
            WIP



            Aligned
                                                                                                           12
Application of Sales Discipline

•   Rule of 5
•   Pareto principle
•   Time Management
•   Leads, Connect, Propose, Close
•   2 leads + 2 connects per day (CRM)
•   2 leads per day (Telesales)
•   Dashboard – Meetings and Opportunities
•   Governance




                                             13
Implementation – 25 days

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First 75 days plan for a Sales Leader

  • 1. Sales Leadership – first 75 days plan Abhijit Ray 2012
  • 2. State of the Union – 25 days
  • 3. State of the Union : Type of Salespersons Fire and Forget Grand Strategist Specialist Account Master 2
  • 4. State of the Union : Sales Strategy Sources of Revenues Application of Funds • Market Segmentation • Marketing Strategy and Budget • Tiered Account structure • Tele-sales budget • Must win Accounts • Hiring budget • Offense / Defense strategy • Team building budget • TCV pipeline • Solutions Budget • Revenue pipeline • Client Appreciation • Margins – quality of sale • Research • Must-win deals • Win/Loss Analysis 3
  • 5. State of the Union : Revenue and Investments Pipeline Team Individual CRM Hire BPO Sales Restructuring GTM Finalize – APPS & BPO Rolodex Hunter Training Account Sales Plans for in Midwest or CIO Finance Must-Wins South East Latin Conference BPO GTM Milestones Align CRMs America Hire to External Hire CRM Hire BDAs – Cap Alliances BPO Mkt, Bank CRM Events ing and Conferences Brokerag e Q1 Q2 Q3 Q4 Deals XXXX Deal : TCV : $100K: Probability : 50%, XXXX Deal : TCV : $5 MM : Probability : 75%, Revenue XXXX Reveue: TCV : $1 MM : Probability : 100%, XXXX Reveue: TCV : $1.2 MM : Probability : 100%, 4
  • 6. Develop GTM Strategy – 25 days
  • 7. Sales Leadership : Definition Individual Group Leads Connects Mentoring & Reward & Coaching Recognition Proposals Close Sales Sales Support Process Internal Budgets & M&A TPA Alliances Forecasting Manage External Hiring Large Deal Sales Target Alliances Strategic Tactical 6
  • 8. Market Segment-Service Mapping : Sales coverage Mobility/ Portals Business BI/DW/MD Infrastructure Enterprise Segments (Examples below) / User BPO Transform M Services Applications Experience ation Wealth/Asset Mgmt/Retirement Brokerage/RIA/IBD Retail/Commercial Banks Private Equity Product firms Auto Finance Mortgages Cards 7
  • 9. Team Composition Strategy Fire and Forget Grand Strategist ADM / ASM – Non differentiated offerings Large Deals, Partnerships and M&A Sales Manager Solutions and IP Sales Named Account Hunting Solution/Product Specialist Account Focused 8
  • 10. Offerings : Revenue Targets Market Offering Type Region Q1 Q2 Q3 Q3 FY Segment Non - Differentiated Solutions & IP Named Account Partnerships / M&A Apply numbers against each type of offering segregated based on region and market segment. FY numbers should sum up to your FY targets 9
  • 11. Offerings : Revenue Strategy Number of Market Salesperso Offering Type Region Q1 Q2 Q3 Q3 FY Salesperso Segment n Type n Non - Differentiated Solutions & IP Named Account Partnerships / M&A Define Strategy for each quarter Determine the type of sales independent of who sells person needed to support the strategy and the quantity to support the target 10
  • 12. Revenue/TCV Targets - Salesperson CRM Types (Below) Type Q1 Q2 Q3 Q4 CRM - 1 Fire & Forget CRM - 2 Specialist CRM - 3 Account Master Grand CRM - 4 Strategist 11
  • 13. Investment Strategies Solution CRM Types (Below) Type Marketing Tele Sales Events Research TPA Partnerships s CRM - 1 Fire & Forget CRM - 2 Specialist CRM - 3 Account Master Grand CRM - 4 Strategist Needs Attention Define Strategies for each box WIP Aligned 12
  • 14. Application of Sales Discipline • Rule of 5 • Pareto principle • Time Management • Leads, Connect, Propose, Close • 2 leads + 2 connects per day (CRM) • 2 leads per day (Telesales) • Dashboard – Meetings and Opportunities • Governance 13

Editor's Notes

  1. Initiatives in Q1 and Q2 will yield results in Q3 and Q4 and set the stage for 20132013 should be the year of transformation where the Mphasis is viewed in the leader quadrant and is invited to large/mega dealsKey parameters to get there are:-- Named account hunting-- Alignment with Top 3-5 3rd party advisors-- Addition of hunters that have contacts in the industry (Rolodex hunters)-- Coverage of additional geographies like West Coast, Mid West, Canada and Latin Americas through additional BDM that focus on those regions-- Deep focus on penetrating newer untapped market segments such as Private Equity, Trading Desks, Hedge Funds, Credit Unions, Exchanges and Product Companies-- Leverage our strengths to the maximum i.e. build a 50+% of pipeline of opportunities through horizontal offerings-- Recruit and retain industry leaders as BDAs. Identify BDAs that align with our strengths in brokerage, asset management and banking industries-- Deeper focus on untapped offerings such New ventures and BPO. Drive sales through assigning quota against each of the towers/offerings-- participating in industry leading events-- top class sales training for the hunting team
  2. We need align our strong offerings to the market segments where we have credibility in. Strong Market presence + Strong Offerings = Greater Success in Pipeline generationThis matrix will also drive decision on campaigns and campaigns based lead generation
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