Issue tracking system

Information about Students and Project
Guides
Name Class Roll No.
Dattatray V. Pawar TYCM 3143
Nikhil V. Palve TYCM 3141
Akshay R. Dhawle TYCM 3146
Guide:
- Mrs. Vijaya Chavan
Dept. of Computer technology, BVIT.

Table Of Contents:
Sr. No. Name
1 Introduction
2 Features
3 Scope and Objective of Project
4 Modeling Diagram
5 Project Architecture
6 Project Flow
7 Basic GUI Diagram
8 Hardware Requirements
9 Software Requirements
10 Conclusions
11 References

Introduction
 Our project “Issue Tracking system: for Annual Maintenance
Contract System ”.
 Service management software solution.
 This System focuses to simplify task for :
 End Users
 Employee of the company
 Manager

Features
 Online/ On Call complaint registry mechanism.
 Automatic complaint scheduling/rescheduling.
Automatic notifications to Customers.
Auto Manage Service History.
 One Touch Report Generation.
Automatic Email and SMS Notifications.
 Online Payment Option to Customers.
 Automated Engineer Assignment

Objective for Project
 Minimising AMC efforts to serve customers.
 Increase customer satisfaction.
 Location Based Engineer Scheduling.
 Enable Performance Analysis.
 Make system cost efficient and scalable up to micro levels.
 To develop a Generic Software System.

Hardware Requirements
For Development For User
Personal computer system
having Intel Pentium 4 2.66 GHz
processor or higher
Minimum 1 GB RAM
Any personal Computer system
Internet connectivity

Software Requirements
For Development For User
 Windows XP Or Higher
MS-SQL server2000/2005
 Ms-Visual Studio 2010
 .net Framework installed
 Any OS
 Web Browser

Conclusion
 Thus, to the best of our knowledge we have tried and
incorporated the functionalities that were missing in the
existing AMC systems.
We are more than confident that our proposed system with its
enhance functionalities has increased level of transparency of
the AMCs process.
 We are also sure our system will be much more user friendly to
both service provider and customer to the best of their
expectation.

References
1] For .Net Installation:
www.support.mircosoft.com
2] For Deployment And Packing On Server:
 www.developer.com
 www.15seconds.com
 www.windowsazure.com
3] For Sql
www.msdn.microsoft.com
4] For Asp.Net
www.msdn.microsoft.com/net/quickstart/aspplus/default.c
om
www.asp.net
www.fmexpense.com/quickstart/aspplus/default.com
www.asptoday.com
www.aspfree.com

Issue tracking system

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