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Capitol Technology University Presents
Presented by Connie Harrington, JCTC, JCDC
The Importance of
Skills Identification and
Communications
in Writing a Resume
Agenda
Bill Gibbs
Cap Tech Talks Host
1. About Capitol Technology University
2. Session pointers
3. About the presenter
4. Presentation: Connie Harrington, JCTC, JCDC
5. Q & A
6. Upcoming webinars
7. Recording, Slides, Certificate
About
Established in 1927, We are
one of the only private
Universities in the state of
Maryland specifically
dedicated to engineering,
cybersecurity, computer
sciences and tech
management.
Nonprofit, Private &
Accredited
Capitol is a nonprofit, private accredited university
located in Laurel, Maryland, USA
Capitol Technology University is
accredited by the Commission on
Higher Education of the Middle
States Association of Colleges
and Schools
The University is authorized by
the State of Maryland to confer
Associate’s (A.A.S.), Bachelor’s
(B.S.), Master’s (M.S., M.B.A.,
T.M.B.A), and Doctoral
(D.B.A.,D.Sc., Ph.D.) degrees.
Session Pointers
• We will answer questions at the conclusion of the presentation. At any
time you can post a question in the text chat and we will answer as many
as we can.
• Microphones and webcams are not activated for participants.
• A link to the recording and to the slides will be sent to all registrants and
available on our webinar web page.
• A participation certificate is available by request for both Live Session and
On Demand viewers.
Presented by Connie Harrington, JCTC, JCDC
The Importance of
Skills Identification and
Communications
in Writing a Resume
Connie Harrington
• Director of Human Resources and Risk Management
• Previously Associate Director of Career Development
& Employer Relations
• Certified Job and Career Transition Coach (JCTC) &
Job and Career Development Coach (JCDC)
• Extensive experience in career development and
career transition
• Extensive HR experience in public and private
sectors
• Bachelor’s from McDaniel College
• Chairs the Board for Association of Continuing Higher
Education
THE IMPORTANCE OF SKILLS IDENTIFICATION
& COMMUNICATION IN WRITING A RESUME
Presenter:
Connie Harrington
Associate Director of Career Development
and Employer Relations
WHAT IS A RESUME?
 A summary of you
 An advertisement of your skills,
achievements, and future capabilities
 A marketing tool
 Your first impression
On average, how long do employers look at a resume?
6-10 seconds
WHAT TO INCLUDE
 Personal identifying/contact information
 A Summary of qualifications
 A brief list or few sentences at the top of your resume that highlights
your qualifications for a job.
 Technical Skills/Certification
 Education
 Relevant Coursework (New Grads/Entry Level)
 Internships (New Grads/Entry Level)
 Course Projects(New Grads/Entry Level)
 Experience
 Professional
 Paid or Unpaid
 Leadership
 Volunteer
 Training
 Community Involvement, Clubs/ Organizations, Extracurricular Activities, Affiliations
 Honors & Awards
LAYOUT AND APPEARANCE
 Reverse chronological order: present or most recent experience listed first
 Attractive and easy to read; no templates
 Stick to a professional font (size 10 min.,12 max.); no color
 0.5” – 1.0” margins
 Be concise—one page for college students and recent graduates
 Single spaced; consistent use of bolding, underlining, italics, and font sizes
 Be careful—no errors!
 Do not fold, staple, or mutilate
RESUME FORMAT
NEW GRAD/ENTRY LEVEL
RESUME FORMAT
PROFESSIONAL LEVEL
 Focuses on your career highlights (skills, traits, abilities,
knowledge, competencies)
 Answers the question, “Why should I hire you?”
 Projects you into next role
 Creates positive snapshot in reader’s mind
SECTION 1 – SUMMARY (SUGGESTED)
SUMMARY GUIDELINES
 Write several concise sentences that
demonstrate what you have to offer
 Include key words
 Use positive, descriptive phrases
 Begin and end with high impact phrases
 May include a skills inventory in bullet
form below the summary
SUMMARY QUESTIONS
 What differentiates you? What would your friends say about you?
 How much experience do you have in this profession, or using the required skills?
 How is success measured in your chosen profession? How do you measure up?
 What is it about your personality that makes this a good fit for you?
 What personal commitments or passions do you have that are valued by the potential
employer or industry?
 Do you have any technical, linguistic, or other talents that would be useful on the job?
KEY SKILLS
 What are key Skills?
 What are sources for key skills?
 Where should they appear in your resume?
THE JOB POSTING
SKILLS TYPES
Key/Essential
Earned through experience or education and
generally produce measurable results.
20
Transferrable/Soft/Analytical
Personality traits and characteristics that determine
your work style.
Skills are typically broken down into three categories:
Technical/Computer
Refer to the knowledge required to execute practical tasks in science,
mathematics, mechanics, and information technology
21
Examples of Transferrable/Soft Skills
Examples of Key/Core Skills
SUMMARY EXAMPLE
Transferrable
Skills
Key
Words/Skills
Results driven, solution-oriented individual with experience in Information Technology with technical
capabilities in Business Information Systems, Microsoft SharePoint Interface redesign, and website
design. Capable of meeting deadlines and working in fast paced environments. Excellent time
management, oral and written communication skills. Comfortable in a team environment as well as
working individually.
 Analysis  Troubleshooting  Customer/Vendor Relations
• Technical Support  Problem Resolution  Reporting
Business professional with experience in social media, sales and customer relations. Capable of
meeting deadlines and working in fast paced environments. Excellent time management, oral and
written communication skills. Comfortable in a team environment as well as working individually.
 Data Analysis  Customer Relations  Content Writing
 Market Research  Needs Analysis  Problem Resolution
SECTION 2 – EDUCATION
 List degrees achieved and schools attended – highest degree first
 Omit graduation dates to avoid age discrimination (Professional Level)
 Include significant supplementary training and certificates
(Professional Level)
Include educational coursework (New Grad/Entry Level)
 Do not list High School
New Grad/Entry-level (top of resume)
EDUCATION
ABC University, Hometown, MA, Bachelor of Science, Major in Computer Science May 2021
Course Highlights:
Object-Oriented Programming, Object-Oriented Data Structures and Algorithms, Database Management Systems,
Application Server Programming, Human Computer Interaction, Enterprise Software Architecture, Technical Communication,
Information Systems Security
Professional Level (bottom of resume)
EDUCATION
ABC University, Hometown, MA, Bachelor of Science, Major in Computer Science May 2021
EDUCATION EXAMPLES
SECTION 3 – INTERNSHIPS/ COURSE PROJECTS/EXPERIENCE
 Company Name, City, State, Years
(add company description if relevant)
 Job Title
(list years if multiple positions with same company)
 Job Description
(roles and responsibilities)
 Accomplishment Statements
(derived from STARS)
RESUME LANGUAGE
Crisp, expressive, and succinct
 Avoid personal pronouns and unnecessary phrases
 Use parallel grammatical structures and consistent verb tenses
 Use action verbs and key words relevant to your field.
 Create a vivid picture of your skills and accomplishments
 Worked as a cashier
 Assisted with purchase checkout and provided exceptional customer service
 Conducted financial transactions with over 50 customers each shift, contributing approximately
$2,000 in sales daily
Action verb (buzzword) + what you did + outcome
 Use strong verbs and self-descriptive
language
 Created slides for power point
 Scheduled events for service club
 Increased membership by 20%
 Tutored students with learning
disabilities
 Collected daily receipts
ACTION WORDS
QUESTIONS TO IDENTIFY ACCOMPLISHMENTS
 Did I increase sales, reduce costs, save time or money?
 When was I involved in a team effort that produced a specific result?
 Did I get promoted? Why? Within what timeframe?
 Did I call attention to a wasteful procedure? Did I suggest a solution?
 What was something I created or built, or an idea I developed?
 Did I consistently meet deadlines for key reports?
 Did I improve customer service or support the sales effort?
 Did I point out the need for, or create a new report, manual, or procedure?
 Did I receive any awards or letters of commendation?
 Did I solve a problem or show leadership in a challenging situation?
• Write a concise statement of the Situation or Task
• Describe the Actions you or your team took to
solve the problem, move forward with the project, or
meet the performance objective.
• State the Results of your actions, quantify if
possible, using numbers to demonstrate impact (%,
$, #). If you cannot quantify, qualify the impact.
WRITING YOUR ACCOMPLISHMENTS (STAR) STATEMENT
ACCOMPLISHMENT STATEMENTS (STAR) EXAMPLES
SECTION 5 – ADDITIONAL INFORMATION
Include relevant information such as:
 Memberships
 Military
 Licenses / Certifications
 Awards / Honors
 Volunteer Experience
 Foreign Language
ADDITIONAL INFORMATION
34
Communication Process
Employers identify
skills for each job
and outline them in
job descriptions that
define the
requirements and
qualifications
necessary to
perform the job
Recruiters use
the job
description to
solicit
applicants to fill
job openings
Applicant tracking
systems (ATS) are
programmed to
find the skills from
the job description
in the applicants
resume
Resumes
contain skills to
match those
listed in the job
opening
Individuals
identify and
describe their
skills
Employer
Employee
Individuals learn
new/additional skills
Career Planning
Skills
Employment Cycles
35
MORE RESUME WRITING TIPS
Customize your resume
You should tailor your resume to the job announcement rather than sending out the same
resume for every job. Customizing your resume helps you match your competencies,
knowledge, skills, abilities and experience to the requirements for each job. Emphasize your
strengths and include everything you’ve done that relates to the job you’re seeking. Leave out
experience that isn’t relevant.
Use similar terms and address every required qualification
Your experience needs to address every required qualification in the job announcement.
Hiring agencies will look for specific terms in your resume to make sure you have the
experience they’re seeking.
For example, if the qualifications section says you need experience with “MS Project” you
need to use the words ” MS Project” in your resume.
RESUME CAUTIONS
 Do not include photos or references or mention:
 Marital status
 Ethnicity
 Age, gender, weight, height
 Children
 Religion
 Hobbies
 Personal interests
 Salary expectations
Inaccurate or negative information
 Strange or inappropriate email addresses
Questions ?
For further information contact
careers@captechu.edu
Upcoming Webinars
Tips for Finding
Career Success in
Technology
Vennard Wright
May 19
The Use of Drones
in the Ukraine
Invasion
Dr. Richard Baker
June 16
www.captechu.edu/webinar-series
To learn more, and to register visit:
Recording, Slides & Certificate
A copy of the slides and a
link to the recording will be
sent to all registrants.
Watch for an email
A Certificate of Completion
is available upon request to
both live session and On
Demand viewers
Simply reply to the email
Thanks for Joining Us!
Thank You!
This concludes today’s webinar
Watch for a follow up email that contains:
1. How to get a Participation Certificate (Available by
request for both Live Session and On Demand
viewers)
2. Link to the webinar recording and slides
3. Info on upcoming webinars

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Importance of Skills Identification in Resumes

  • 2. Presented by Connie Harrington, JCTC, JCDC The Importance of Skills Identification and Communications in Writing a Resume
  • 3. Agenda Bill Gibbs Cap Tech Talks Host 1. About Capitol Technology University 2. Session pointers 3. About the presenter 4. Presentation: Connie Harrington, JCTC, JCDC 5. Q & A 6. Upcoming webinars 7. Recording, Slides, Certificate
  • 4. About Established in 1927, We are one of the only private Universities in the state of Maryland specifically dedicated to engineering, cybersecurity, computer sciences and tech management.
  • 5. Nonprofit, Private & Accredited Capitol is a nonprofit, private accredited university located in Laurel, Maryland, USA Capitol Technology University is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools The University is authorized by the State of Maryland to confer Associate’s (A.A.S.), Bachelor’s (B.S.), Master’s (M.S., M.B.A., T.M.B.A), and Doctoral (D.B.A.,D.Sc., Ph.D.) degrees.
  • 6. Session Pointers • We will answer questions at the conclusion of the presentation. At any time you can post a question in the text chat and we will answer as many as we can. • Microphones and webcams are not activated for participants. • A link to the recording and to the slides will be sent to all registrants and available on our webinar web page. • A participation certificate is available by request for both Live Session and On Demand viewers.
  • 7. Presented by Connie Harrington, JCTC, JCDC The Importance of Skills Identification and Communications in Writing a Resume
  • 8. Connie Harrington • Director of Human Resources and Risk Management • Previously Associate Director of Career Development & Employer Relations • Certified Job and Career Transition Coach (JCTC) & Job and Career Development Coach (JCDC) • Extensive experience in career development and career transition • Extensive HR experience in public and private sectors • Bachelor’s from McDaniel College • Chairs the Board for Association of Continuing Higher Education
  • 9. THE IMPORTANCE OF SKILLS IDENTIFICATION & COMMUNICATION IN WRITING A RESUME Presenter: Connie Harrington Associate Director of Career Development and Employer Relations
  • 10. WHAT IS A RESUME?  A summary of you  An advertisement of your skills, achievements, and future capabilities  A marketing tool  Your first impression On average, how long do employers look at a resume? 6-10 seconds
  • 11. WHAT TO INCLUDE  Personal identifying/contact information  A Summary of qualifications  A brief list or few sentences at the top of your resume that highlights your qualifications for a job.  Technical Skills/Certification  Education  Relevant Coursework (New Grads/Entry Level)  Internships (New Grads/Entry Level)  Course Projects(New Grads/Entry Level)  Experience  Professional  Paid or Unpaid  Leadership  Volunteer  Training  Community Involvement, Clubs/ Organizations, Extracurricular Activities, Affiliations  Honors & Awards
  • 12. LAYOUT AND APPEARANCE  Reverse chronological order: present or most recent experience listed first  Attractive and easy to read; no templates  Stick to a professional font (size 10 min.,12 max.); no color  0.5” – 1.0” margins  Be concise—one page for college students and recent graduates  Single spaced; consistent use of bolding, underlining, italics, and font sizes  Be careful—no errors!  Do not fold, staple, or mutilate
  • 15.  Focuses on your career highlights (skills, traits, abilities, knowledge, competencies)  Answers the question, “Why should I hire you?”  Projects you into next role  Creates positive snapshot in reader’s mind SECTION 1 – SUMMARY (SUGGESTED)
  • 16. SUMMARY GUIDELINES  Write several concise sentences that demonstrate what you have to offer  Include key words  Use positive, descriptive phrases  Begin and end with high impact phrases  May include a skills inventory in bullet form below the summary
  • 17. SUMMARY QUESTIONS  What differentiates you? What would your friends say about you?  How much experience do you have in this profession, or using the required skills?  How is success measured in your chosen profession? How do you measure up?  What is it about your personality that makes this a good fit for you?  What personal commitments or passions do you have that are valued by the potential employer or industry?  Do you have any technical, linguistic, or other talents that would be useful on the job?
  • 18. KEY SKILLS  What are key Skills?  What are sources for key skills?  Where should they appear in your resume?
  • 20. SKILLS TYPES Key/Essential Earned through experience or education and generally produce measurable results. 20 Transferrable/Soft/Analytical Personality traits and characteristics that determine your work style. Skills are typically broken down into three categories: Technical/Computer Refer to the knowledge required to execute practical tasks in science, mathematics, mechanics, and information technology
  • 23. SUMMARY EXAMPLE Transferrable Skills Key Words/Skills Results driven, solution-oriented individual with experience in Information Technology with technical capabilities in Business Information Systems, Microsoft SharePoint Interface redesign, and website design. Capable of meeting deadlines and working in fast paced environments. Excellent time management, oral and written communication skills. Comfortable in a team environment as well as working individually.  Analysis  Troubleshooting  Customer/Vendor Relations • Technical Support  Problem Resolution  Reporting Business professional with experience in social media, sales and customer relations. Capable of meeting deadlines and working in fast paced environments. Excellent time management, oral and written communication skills. Comfortable in a team environment as well as working individually.  Data Analysis  Customer Relations  Content Writing  Market Research  Needs Analysis  Problem Resolution
  • 24. SECTION 2 – EDUCATION  List degrees achieved and schools attended – highest degree first  Omit graduation dates to avoid age discrimination (Professional Level)  Include significant supplementary training and certificates (Professional Level) Include educational coursework (New Grad/Entry Level)  Do not list High School
  • 25. New Grad/Entry-level (top of resume) EDUCATION ABC University, Hometown, MA, Bachelor of Science, Major in Computer Science May 2021 Course Highlights: Object-Oriented Programming, Object-Oriented Data Structures and Algorithms, Database Management Systems, Application Server Programming, Human Computer Interaction, Enterprise Software Architecture, Technical Communication, Information Systems Security Professional Level (bottom of resume) EDUCATION ABC University, Hometown, MA, Bachelor of Science, Major in Computer Science May 2021 EDUCATION EXAMPLES
  • 26. SECTION 3 – INTERNSHIPS/ COURSE PROJECTS/EXPERIENCE  Company Name, City, State, Years (add company description if relevant)  Job Title (list years if multiple positions with same company)  Job Description (roles and responsibilities)  Accomplishment Statements (derived from STARS)
  • 27. RESUME LANGUAGE Crisp, expressive, and succinct  Avoid personal pronouns and unnecessary phrases  Use parallel grammatical structures and consistent verb tenses  Use action verbs and key words relevant to your field.  Create a vivid picture of your skills and accomplishments  Worked as a cashier  Assisted with purchase checkout and provided exceptional customer service  Conducted financial transactions with over 50 customers each shift, contributing approximately $2,000 in sales daily Action verb (buzzword) + what you did + outcome
  • 28.  Use strong verbs and self-descriptive language  Created slides for power point  Scheduled events for service club  Increased membership by 20%  Tutored students with learning disabilities  Collected daily receipts ACTION WORDS
  • 29. QUESTIONS TO IDENTIFY ACCOMPLISHMENTS  Did I increase sales, reduce costs, save time or money?  When was I involved in a team effort that produced a specific result?  Did I get promoted? Why? Within what timeframe?  Did I call attention to a wasteful procedure? Did I suggest a solution?  What was something I created or built, or an idea I developed?  Did I consistently meet deadlines for key reports?  Did I improve customer service or support the sales effort?  Did I point out the need for, or create a new report, manual, or procedure?  Did I receive any awards or letters of commendation?  Did I solve a problem or show leadership in a challenging situation?
  • 30. • Write a concise statement of the Situation or Task • Describe the Actions you or your team took to solve the problem, move forward with the project, or meet the performance objective. • State the Results of your actions, quantify if possible, using numbers to demonstrate impact (%, $, #). If you cannot quantify, qualify the impact. WRITING YOUR ACCOMPLISHMENTS (STAR) STATEMENT
  • 32. SECTION 5 – ADDITIONAL INFORMATION Include relevant information such as:  Memberships  Military  Licenses / Certifications  Awards / Honors  Volunteer Experience  Foreign Language
  • 34. 34 Communication Process Employers identify skills for each job and outline them in job descriptions that define the requirements and qualifications necessary to perform the job Recruiters use the job description to solicit applicants to fill job openings Applicant tracking systems (ATS) are programmed to find the skills from the job description in the applicants resume Resumes contain skills to match those listed in the job opening Individuals identify and describe their skills Employer Employee Individuals learn new/additional skills Career Planning Skills Employment Cycles
  • 35. 35
  • 36. MORE RESUME WRITING TIPS Customize your resume You should tailor your resume to the job announcement rather than sending out the same resume for every job. Customizing your resume helps you match your competencies, knowledge, skills, abilities and experience to the requirements for each job. Emphasize your strengths and include everything you’ve done that relates to the job you’re seeking. Leave out experience that isn’t relevant. Use similar terms and address every required qualification Your experience needs to address every required qualification in the job announcement. Hiring agencies will look for specific terms in your resume to make sure you have the experience they’re seeking. For example, if the qualifications section says you need experience with “MS Project” you need to use the words ” MS Project” in your resume.
  • 37. RESUME CAUTIONS  Do not include photos or references or mention:  Marital status  Ethnicity  Age, gender, weight, height  Children  Religion  Hobbies  Personal interests  Salary expectations Inaccurate or negative information  Strange or inappropriate email addresses
  • 39. For further information contact careers@captechu.edu
  • 40. Upcoming Webinars Tips for Finding Career Success in Technology Vennard Wright May 19 The Use of Drones in the Ukraine Invasion Dr. Richard Baker June 16
  • 42. Recording, Slides & Certificate A copy of the slides and a link to the recording will be sent to all registrants. Watch for an email A Certificate of Completion is available upon request to both live session and On Demand viewers Simply reply to the email
  • 43. Thanks for Joining Us! Thank You! This concludes today’s webinar Watch for a follow up email that contains: 1. How to get a Participation Certificate (Available by request for both Live Session and On Demand viewers) 2. Link to the webinar recording and slides 3. Info on upcoming webinars
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