This document provides guidelines for proper email etiquette in personal and professional communications. It recommends using a neutral email address, addressing the recipient properly with "Dear" and their full name or title, introducing yourself in the first paragraph, keeping messages concise at 3-5 sentences per paragraph and 5 paragraphs maximum, avoiding abbreviations, never using slang, concluding professionally, signing with your full name, and spell checking. It also displays examples of real email messages with comments on improvements.