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Agile
Development
for large scale
learning
• More complex combinations
of products and services
• Competition for new revenue
streams very high
• Upskilling colleagues providing
customer service is paramount
Customer Service:
What’s changed?
• Integrated & continuous
learning solutions
• Developed fast
• Developed concurrently
with product offerings
• L&D embedded with other
business functions
What’s the role
of digital in this?
Because a Waterfall process:
• Takes too long
• Requires all the
information from the start
• Is not designed to cope
with change
Why Agile?
Analysis / setup
Consultancy &
needs analysis
Design
Design phase
Technical analysis
and design
User interface
design
Development
Scripting
Course
setup
Early build
review
Content
build &
testing
Release
candidate
(Beta) review
Final
release
Post delivery
evaluation
QualityAssurance
Waterfall process
Alpha
review
Shared
activity
Brightwave
activity
Signoff /
milestone
Client
activity
Content / branding
/ tech spec supplied
Project kick-off
phase
Script
review
Design
specification
review
Content
workshop
Created to solve “application delivery lag”
Move from:
• Lots of planning – short development time
to
• Develop early – then iterate
Agile
• New processes for customer-facing staff
in Capita contact centres
• Requirement = rapid speed to
competency with new routing systems
• 3 weeks to implement processes and
learning solution together
• Multiple systems-walkthroughs – more
than 262 screens of content
In practice…
1
2
3
4
5
DAYS 1 – 4
Designed the end solution’s
look, feel and functionality
based on defined technical
specifications
DAY 5
Received annotated systems-
walkthrough procedures as
Word documents and screen
grabs
15-day
journey
6
7
8
9
10
DAYS 6 – 9
Wrote digital learning scripts from
annotated walkthroughs. Exported
and reformatted systems
screenshots for build-readiness
DAYS 7 - 9
Quality tested scripts and
alphas built directly from scripts
– without a client review. Cutting
these lengthy review processes
requires skill and trust between
client and vendor, but is key to
avoiding delays
11
12
DAYS 8 – 12
Built the course topics
independently using Adobe
Captivate, chosen for its flexibility
and ability to edit directly into the
simulation screen
13
14
15
DAY 15!
Released final version
of simulated systems
training module!
DAYS 13 - 14
Reviewed by the client and
feedback supplied via
spreadsheets and WebEx
DAY 15
Amended modules to
incorporate client feedback
• Digital transformation necessitates agile production of
digital learning content
• Reshape your expectations around project timescales
for learning
• It’s not a publishing model Develop - Launch - Refine
• Develop a network of skills – both internal and with
trusted partners
To sum up

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Agile Development for Large-scale Learning Projects

  • 2. • More complex combinations of products and services • Competition for new revenue streams very high • Upskilling colleagues providing customer service is paramount Customer Service: What’s changed?
  • 3. • Integrated & continuous learning solutions • Developed fast • Developed concurrently with product offerings • L&D embedded with other business functions What’s the role of digital in this?
  • 4. Because a Waterfall process: • Takes too long • Requires all the information from the start • Is not designed to cope with change Why Agile?
  • 5. Analysis / setup Consultancy & needs analysis Design Design phase Technical analysis and design User interface design Development Scripting Course setup Early build review Content build & testing Release candidate (Beta) review Final release Post delivery evaluation QualityAssurance Waterfall process Alpha review Shared activity Brightwave activity Signoff / milestone Client activity Content / branding / tech spec supplied Project kick-off phase Script review Design specification review Content workshop
  • 6. Created to solve “application delivery lag” Move from: • Lots of planning – short development time to • Develop early – then iterate Agile
  • 7. • New processes for customer-facing staff in Capita contact centres • Requirement = rapid speed to competency with new routing systems • 3 weeks to implement processes and learning solution together • Multiple systems-walkthroughs – more than 262 screens of content In practice…
  • 8. 1 2 3 4 5 DAYS 1 – 4 Designed the end solution’s look, feel and functionality based on defined technical specifications DAY 5 Received annotated systems- walkthrough procedures as Word documents and screen grabs 15-day journey
  • 9. 6 7 8 9 10 DAYS 6 – 9 Wrote digital learning scripts from annotated walkthroughs. Exported and reformatted systems screenshots for build-readiness DAYS 7 - 9 Quality tested scripts and alphas built directly from scripts – without a client review. Cutting these lengthy review processes requires skill and trust between client and vendor, but is key to avoiding delays 11 12 DAYS 8 – 12 Built the course topics independently using Adobe Captivate, chosen for its flexibility and ability to edit directly into the simulation screen
  • 10. 13 14 15 DAY 15! Released final version of simulated systems training module! DAYS 13 - 14 Reviewed by the client and feedback supplied via spreadsheets and WebEx DAY 15 Amended modules to incorporate client feedback
  • 11. • Digital transformation necessitates agile production of digital learning content • Reshape your expectations around project timescales for learning • It’s not a publishing model Develop - Launch - Refine • Develop a network of skills – both internal and with trusted partners To sum up

Editor's Notes

  1. Do NOT include the client’s logo on this slide.
  2. This is a collaborative process with the client.
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