Accenture Learning Academy

The Talent Agenda
Lagos Business School
and Accenture

Learning is an obvious competitive advantage especially for
organizations that see continuous transformation and innovation as
key differentiators in the marketplace
How do organizations get up to speed quickly without needing to invest
huge amount in structures, content and deployment strategies?

Copyright © 2013 Accenture All rights reserved.

2

Investments in a learning function?

CEOs expect their Learning Function
to be aligned with strategic priorities
and deliver operational efficiency

Learning must refocus on providing
learning resources in the course of
business and on supporting behaviour
changes in the real work situation

Source: The High-Performing Workforce Study, Accenture


3

Companies have embarked on organisation-wide learning
and realized significant increases in workforce
productivity and business impact
• Telstra Learning Academy contributed to a more than 40% increase in workforce productivity
• 20% increase in field workforce productivity of communications technicians

• Accelerated time to proficiency by up to 60% – returning 35,000 workdays to the company
• Sales certification program resulted in sales funnel increase of 13% and improved close rate of 6%
• “Fast Track” learning program to drive IP telephony sales resulted in increased sales of 35% in six months
for those that completed the program
• The client delivers 8% more training per employee with a 16% reduction in learning investment

• 102% increase in sales conversions, 220% increase in total value of rental contracts, 16 point increase in
customer satisfaction
• Consumer Advisors required less than 5 days to reach proficiency, as opposed to 1.5 months it would
have take using traditional classroom and on-the-job training
• Account Professionals were ready to sell new services in less than 3 weeks, versus 12 weeks prior to
the eLearning program
• A vendor rationalization program has reduced the number of learning services vendors from 3,000 to
less than 60, resulting in streamlined processes and reduced costs
• Reengineered compliance learning lowered training times by 50-60%, while increasing retention
• Improved workforce productivity by 11%
• 33% reduction in time to proficiency for new hires while reducing classroom time 13%


4

But the cost have been significant for some
organizations and individuals…

What organizations need is a proven, costeffective learning solutions for a more versatile
workforce and a more agile organization


5

The Accenture Academy…
•

provides Accenture-owned off-the-shelf learning content that can be implemented rapidly and costeffectively

•

provides an integrated end-to-end solution – from competency model to certification

•

is a standardized “plug and play” product that can still be tailored as needed

•

is competency-based and outcome-driven, tying curricula to skill gaps

•

content is delivered online only via blended delivery techniques and supported by a robust
infrastructure; Instructor-led sessions can be added on demand at a premium

•

is developed by leading academics and
industry specialists, continuously refreshed and supports
various industry-leading certifications

•

is hosted on our 24x7 globally accessible
Learning Management System (LMS)

•

pricing is based on a license and subscription model

•

is available in English, but subsets of courses
have been translated into Spanish, Chinese and other languages

www.AccentureAcademy.com

6

…ensures outcome-driven, innovative, blended delivery
techniques…
Accenture Academy is supported by tested applications and robust technical infrastructure
Competency Models

Curriculum Builder

Accenture Academy is
built around
comprehensive leading
practice competency
models that can be
leveraged or
customized as needed.

Live Webinars

To build their individual
curriculum learners
select their job role and
conduct a selfassessment of their
proficiency levels. The
Academy then assigns
courses.

Knowledge Base
Live classroom and live
online webinars with
industry specialists that
are recorded and
integrated into the
Accenture Academy for
future access.

Multiple industry
leading certifications
are supported by
Accenture Academy. It
is also possible to
integrate a customized,
client-specific
certification.

The Supply Chain content
alone includes ~600
online courses that are
constantly extended.
Academy online courses
are engaging, interactive,
rich in exercises, case
studies and simulations.

Social Media
A digital library that
contains a wealth of
assets and reference
material such as
articles, white papers,
and research that the
learners can access at
the point of need.

Reporting Tools & Dashboards

Certifications

Hundreds of Online Courses

Accenture Academy
contains an extensive
reporting functionality
to easily monitor
usage, test scores and
course evaluations to
identify areas for
development.

The Academy includes
client specific wiki and
blog options which are
typically maintained by
subject matter experts.
Client administrators can
also maintain unique
glossaries and other
information pages.

Marketing Tools
Accenture Academy
offers a library of readyto-use and customizable
Academy marketing tools
and assets as well as
consultancy services to
drive awareness & usage.

7

…to meet the need for workforce versatility…
•

Employees know that their professional growth depends on acquiring more
diverse skills; the problem is that in many cases their employers aren’t making
that happen

According to the 2012 Accenture Skills Gap Study,
which surveyed more than 1,000 employed and
unemployed US workers, although 55 percent of
employees say they feel pressure to acquire additional
skills, less than a quarter report they’re getting the
support they need from their organizations

•

Only 21 percent of respondents
reported developing new skills
in the past five years through
formal training programs
offered by their companies.

Executives and employees alike are saying, “There must be a better way to
acquire relevant skills.” … With Accenture Academy, there is.


8

…and deliver measurable results.



Enhancing training and skills development
–
–

Up-skilling in developing countries

–

Achieving sustainability certification

–



Creating consistent skills in a global workforce

Increasing speed to competency

Improving workforce performance
–

–

Driving more efficient operations

–



Improving supply chain maturity

Boosting productivity

Improving customer and supplier relations
–
–

Enhancing sales skills

–



Improving customer loyalty
Developing suppliers’ capabilities.

Attracting, developing and retaining top talent
–
–

Building technical competencies

–


Boosting employee morale and retention.

Equipping the workforce for growth

9

Accenture Learning Academy

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