IDC overviews latest digital workplace research and insights

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IDC’s Angela Salmeron (Associate Research Director, European Future of Work) overviewed the latest research and trends in digital workplace and transformation as we transition to a future of work centred on supporting a hybrid working culture.

1
Economic
Slow Down
Recession
COVID
Crisis
The Next
Normal
Return
to Growth
ECONOMIC
SITUATION
Cost
Optimization
Business
Resiliency
Business
Continuity
Business
Innovation
Targeted
Investments
BUSINESS
FOCUS
23%
34%
17%
16%
10%
Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020
(% companies)
Companies need to become digitally fit and agile
to thrive in the Next Normal
1

2
However, companies won’t succeed in the Next Normal
unless they put their people first.
1
0
Business continuity
Purpose-driven business Employee engagement,
Employee experience
Business resiliency / agility
Business innovation
digital strategy
businesspriorities
2

v
Building a purpose-driven organization:
Engaging with a superb Employee Experience (EX)
EX means business (without exception)
53% 46%
42% 42% 40% 38%
The right
technology
tools
Career
growth
opportunities
Flexibility
with location
and time
Access to
training and
learning
Mental well-
being
programs
Physical
health
programs
Source: IDC European Future of Work Survey, March 2020, n = 415
EX starts with the right technology tools
54% 49% 49%
45%
44%
0%
Employee
productivity
Revenue
growth
Employee
loyalty
Customer
satisfaction
Profitability None
Most impactful
EX drivers
Business
impact of EX
0%
0
3 3

What keeps the boat afloat?
An “employee first” digital workspace
© IDC
End-user computing management
and security
App integration and support
Next-generation ITSM
Intelligent workplace analytics
User persona / change
management program
Tech Bar
15%
64%
21%
44%
39%
17%
25%
55%
21%
0%
10%
20%
30%
40%
50%
60%
70%
Primarily working from
home
Primarily working in a
physical facility
Primarily working in the
field
Hybrid Working Model
(US + European companies %)
Pre Covid Now Post Covid
Building & Managing a Digital Workspace
Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020
1
4

© IDC 5
Make the
workplace
personal
User
Experience
(key
parameters)
 No / minimum downtime
 Seamless access to apps and resources
 Frictionless experience
 Self service
 User journeys / design thinking
(role, workstyle, IT dexterity)
 Strong partnership between IT, HR and LoB
User
personas
Change
management
 Training
 What’s in it for me?
 Campaigns and gamification
 Tech bars
“Technology is as good as the people who operate it”
CIO, global manufacturing company

6
“You can’t manage what you can’t measure”
Employee Experience (EX) is a core KPI in the success of the digital workspace
Hard
data
Employee
sentiment
(real-time)
Real-time analytics
from devices, apps &
systems
NLP chatbot /
poll question
Employee
sentiment
(long term)
Surveys

From Reactive to Proactive IT Service Management (ITSM)
7
MARKETING
HR
Source: IDC Future of Work Survey, USA & Europe, March 2020, n = 720
26%
40%
36%
24%
Complex processes to
get the job done
Inefficient and/or
manual processes
Overload of information
Inability to efficiently
access data
IT challenges to drive business value
(% IT respondents)
Automation and
digitization
New tools to create the
art of possible
Single source of truth
Actionable insight
AI-driven recommendations
The way forward
Re-engineering IT
workflows
Difficulty working across
too many applications

8© IDC
Intelligent ITSM: proactive remediation, self-healing, self-service
Shift from SLAs to XLAs

Panel discussion
Listen to our experts
9© IDC
Jon Grainger
CIO, Slater and Gordon
Dan Morton
Technology Director, Slater and Gordon

Topic #1
10© IDC
Work anywhere
and beyond

11© IDC
Intelligent analytics for
experience optimization
Topic #2

Taking employee
experience to the next level
Topic #3
12© IDC

Explore how
Nexthink Experience
can empower your digital workplace strategy
Book your 30 minute
overview with Nexthink
visit nexthink.com/demo or
email info@nexthink.com

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1. 1 Economic Slow Down Recession COVID Crisis The Next Normal Return to Growth ECONOMIC SITUATION Cost Optimization Business Resiliency Business Continuity Business Innovation Targeted Investments BUSINESS FOCUS 23% 34% 17% 16% 10% Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020 (% companies) Companies need to become digitally fit and agile to thrive in the Next Normal 1

2. 2 However, companies won’t succeed in the Next Normal unless they put their people first. 1 0 Business continuity Purpose-driven business Employee engagement, Employee experience Business resiliency / agility Business innovation digital strategy businesspriorities 2

3. v Building a purpose-driven organization: Engaging with a superb Employee Experience (EX) EX means business (without exception) 53% 46% 42% 42% 40% 38% The right technology tools Career growth opportunities Flexibility with location and time Access to training and learning Mental wellbeing programs Physical health programs Source: IDC European Future of Work Survey, March 2020, n = 415 EX starts with the right technology tools 54% 49% 49% 45% 44% 0% Employee productivity Revenue growth Employee loyalty Customer satisfaction Profitability None Most impactful EX drivers Business impact of EX 0% 0 3 3

4. What keeps the boat afloat? An “employee first” digital workspace © IDC End-user computing management and security App integration and support Next-generation ITSM Intelligent workplace analytics User persona / change management program Tech Bar 15% 64% 21% 44% 39% 17% 25% 55% 21% 0% 10% 20% 30% 40% 50% 60% 70% Primarily working from home Primarily working in a physical facility Primarily working in the field Hybrid Working Model (US + European companies %) Pre Covid Now Post Covid Building & Managing a Digital Workspace Source: IDC, US& Europe COVID-19 Impact on IT Spending Survey, August 2020 1 4

5. © IDC 5 Make the workplace personal User Experience (key parameters)  No / minimum downtime  Seamless access to apps and resources  Frictionless experience  Self service  User journeys / design thinking (role, workstyle, IT dexterity)  Strong partnership between IT, HR and LoB User personas Change management  Training  What’s in it for me?  Campaigns and gamification  Tech bars “Technology is as good as the people who operate it” CIO, global manufacturing company

6. 6 “You can’t manage what you can’t measure” Employee Experience (EX) is a core KPI in the success of the digital workspace Hard data Employee sentiment (real-time) Real-time analytics from devices, apps & systems NLP chatbot / poll question Employee sentiment (long term) Surveys

7. From Reactive to Proactive IT Service Management (ITSM) 7 MARKETING HR Source: IDC Future of Work Survey, USA & Europe, March 2020, n = 720 26% 40% 36% 24% Complex processes to get the job done Inefficient and/or manual processes Overload of information Inability to efficiently access data IT challenges to drive business value (% IT respondents) Automation and digitization New tools to create the art of possible Single source of truth Actionable insight AI-driven recommendations The way forward Re-engineering IT workflows Difficulty working across too many applications

9. Panel discussion Listen to our experts 9© IDC Jon Grainger CIO, Slater and Gordon Dan Morton Technology Director, Slater and Gordon

14. Explore how Nexthink Experience can empower your digital workplace strategy Book your 30 minute overview with Nexthink visit nexthink.com/demo or email info@nexthink.com

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