Word-of-mouth marketing (WOMM) and creating positive buzz around products and services has become increasingly important as traditional marketing methods become less effective and trusted. Research shows that 84% of B2B campaigns resulted in lower sales and only 18% of TV ads generate a positive ROI. WOMM is driven by conversations and social sharing between consumers and influences up to two-thirds of the US economy. Those within a person's social networks, considered "connectors" or "influencers", have the ability to impact purchasing behaviors through their recommendations. Companies should identify these influencers and engage them to help spur positive buzz and conversations that can lead to increased growth.