尊敬的 微信汇率:1円 ≈ 0.046166 元 支付宝汇率:1円 ≈ 0.046257元 [退出登录]
SlideShare a Scribd company logo
Upgrade Your Time
M365 MONITORING ESSENTIALS
Why device, WIFI, and ISP insights are crucial
to supporting remote Microsoft 365 users
April 9th, 2024
Christoph Adler
Head of Solution Consulting
christoph.adler@panagenda.com
Host & Speaker
Femke Goedhart
Product Marketing Manager
& Business Consultant
femke.goedhart@panagenda.com
Before We Start
All attendee lines are muted
This is to prevent interruptions during the
presentation.
X
The webinar is being recorded
After the webinar, we will send you a mail to give
access to the recording and presentation slides.
Please submit questions via
the Chat or Q&A panel
Your questions will be addressed directly during
the webinar or in the Q&A section after the
presentation.
Share your feedback with us
Use the link provided at the end to let us know
what we can do better.
Agenda
➢ About panagenda
➢ Short Recap Episode 1
➢ Some Support Wisdoms
➢ What kind of device, WIFI, and ISP insights are important for M365 support?
➢ Customer Examples using OfficeExpert TrueDEM
➢ Q & A
About panagenda
• Founded 2007, privately owned and funded
• HQ in Vienna (Austria)
• Offices in Germany, USA and The Netherlands
• panagendians work from >20 different locations
MILLION
LICENSES
15
REDUCE
INFRASTRUCTURE
WORKLOAD
COST
ANALYZE
APPLICATIONS
SERVERS
MAIL
MANAGE
NOTES
NOTES WEB
NOTES MOBILE
www.panagenda.com
Your
Upgrade
Time
OPTIMIZE
MICROSOFT 365
MICROSOFT TEAMS
AND MORE
Register Today >
March 12th, 2024 | 11:00 am EST | 16:00 CET
Christoph Adler
Head of Solution Consulting
panagenda
Why you need monitoring to keep your
Microsoft 365 journey successful
M365 monitoring essentials
W E B I N A R
View 1st Webinar
Digital Experience Monitoring
shifts the focus to the complete ‘User Journey’
More than 85% of the issues
with Microsoft 365 Services
are being caused on/by the user's device, the local network and/or the ISP side
Upgrade Your Time
Support Wisdoms
Support Wisdoms
Steps:
– Identify the Problem → Understand the issue reported by the customer.
– Gather Information → Ask relevant questions without overwhelming the customer.
– Isolate the Root Cause → Narrow down possibilities.
– Test Hypotheses → Verify assumptions.
– Implement Solutions → Fix the issue.
DON'T EXPECT
THE USER
TO KNOW
(anything)
AVOID
BURDENING
THE USER
(more than necessary)
And please do not forget
The customer* is always right**
* Even or especially if the customer is your colleague
** And also if they are actually not right
Upgrade Your Time
What kind of device, WIFI, and ISP
insights are important for
Microsoft 365 support?
Device insights
Affected computer (hostname)
Exclude ‘larger’ cloud issues
Device insights
• Affected computer (hostname)
• Hardware (CPU, Memory, GPU’s, Harddisk, Manufacturer)
• Attached devices e. g. Camera, Headset, …
• OS (Name, Architecture, Version/Build)
• Installed Drivers
• Installed Software (When, version, etc.)
• Battery status (if not UPS)
• CPU, Memory and Disk usage → Total in %
• CPU and Memory usage → in % by top processes
Collecting data over
the time to
understand trends
Local network (Wifi) insights – company & remote/home
• Available Network Adapters
– Which one is in use
– Driver version
– Yes, that includes VPN
• Wired Vs. Wireless
– If Wireless → SSID, Signal strength, Volatility
– Inbound/Outbound bandwith
– RTT – Round Trip Times (Latency)
– Packet Problems
– Traffic (Received / Sent)
Collecting data over
the time to
understand trends
Company network insights
• Specific devices/services
on the route such as
– Proxies
– Firewalls
– Gateways
– 3rd-party SaaS for Security
– QoS
– MPLS
– SDWAN
– Load Balancers
Collecting data over
the time to
understand trends
ISP (Internet Service Provider) insights
• Route to Microsoft 365 Front Door
– DNS
– Gateways
– Load Balancers
– Hops / hop count
– Latency (RTT)
Collecting data over
the time to
understand trends
What does this data give to YOU ?
• Identify problem-prone device types, network(segment)s, ISPs
• Single pane of glass (SPOG) to identify/detect patterns
• Compare devices, local/company networks and ISP’s
Helps solve issues in lightspeed!
Upgrade Your Time
Customer Examples
using OfficeExpert TrueDEM
TrueDEM M365
TrueDEM Advanced
www.panagenda.com
Client App
Accurately monitor all your devices
Network/ISP/MSFT
The entire path
Call Quality
Ensure your SLAs are consistently met
Quality of M365
services
True User Experience
OfficeExpert
Example: Device Health → Memory & CPU consumption
Example: Device Health → Memory & CPU consumption (cont.)
Example: Device Health → Memory & CPU consumption (cont.)
Example: Device Health → Software installations/updates
Upgrade Your Time
Quick Live Demo
OfficeExpert TrueDEM
Example: Network Health
Example: ISP Health
Example: ISP Health (cont.)
Example: ISP Health (cont.)
Example: ISP Health (cont.)
Events timeline - Preview (work in progress)
Your Feedback Matters to Us
THANK YOU!
THANK YOU!
Q & A
Register Today >
May 7th, 2024 | 10:00 am EST | 16:00 CET
Christoph Adler
Head of Solution Consulting
panagenda
Why Teams Call analytics is
critical to your entire business
M365 monitoring essentials
W E B I N A R

More Related Content

Similar to Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft 365 users

Mukesh infoserve
Mukesh infoserveMukesh infoserve
Mukesh infoserve
Pixel
 
This is my test slideshare
This is my test slideshareThis is my test slideshare
This is my test slideshare
papdev
 
PC Connection
PC ConnectionPC Connection
PC Connection
jason_foss
 
Protect the data - Cyber security - Breaches - Brand/Reputation
Protect the data - Cyber security - Breaches - Brand/ReputationProtect the data - Cyber security - Breaches - Brand/Reputation
Protect the data - Cyber security - Breaches - Brand/Reputation
Pa Al
 
Andrew Shepherd - Rethink the service desk role to change its image forever
Andrew Shepherd - Rethink the service desk role to change its image foreverAndrew Shepherd - Rethink the service desk role to change its image forever
Andrew Shepherd - Rethink the service desk role to change its image forever
itSMF UK
 
TechTalksUtah-Sentinel-20191108.pptx
TechTalksUtah-Sentinel-20191108.pptxTechTalksUtah-Sentinel-20191108.pptx
TechTalksUtah-Sentinel-20191108.pptx
JustineGarcia32
 
EVault Endpoint Protection
EVault Endpoint Protection EVault Endpoint Protection
EVault Endpoint Protection
EVault
 
Rajeev Parameswaran Resume
Rajeev Parameswaran ResumeRajeev Parameswaran Resume
Rajeev Parameswaran Resume
Rajeev Parameswaran
 
It resource us signal cloud presentation itr - final
It resource   us signal cloud presentation itr - finalIt resource   us signal cloud presentation itr - final
It resource us signal cloud presentation itr - final
svanelderen
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
papdev
 
Derive Overview
Derive OverviewDerive Overview
Derive Overview
wrochford
 
Corona| COVID IT Tactical Security Preparedness: Threat Management
Corona| COVID IT Tactical Security Preparedness: Threat ManagementCorona| COVID IT Tactical Security Preparedness: Threat Management
Corona| COVID IT Tactical Security Preparedness: Threat Management
RedZone Technologies
 
Brighttalk understanding the promise of sde - final
Brighttalk   understanding the promise of sde - finalBrighttalk   understanding the promise of sde - final
Brighttalk understanding the promise of sde - final
Andrew White
 
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
CIO Edge
 
1 App,
1 App, 1 App,
Wwc Resume
Wwc ResumeWwc Resume
Wwc Resume
seth_david
 
ISS CAPSTONE TEAM
ISS CAPSTONE TEAMISS CAPSTONE TEAM
ISS CAPSTONE TEAM
Jonathan Fuller
 
Data Recovery Best Practices - Survival of the Fittest
Data Recovery Best Practices - Survival of the FittestData Recovery Best Practices - Survival of the Fittest
Data Recovery Best Practices - Survival of the Fittest
Net at Work
 
Microsoft Azure Rights Management
Microsoft Azure Rights ManagementMicrosoft Azure Rights Management
Microsoft Azure Rights Management
David J Rosenthal
 
Accidental Techie 11 16-2010
Accidental Techie 11 16-2010Accidental Techie 11 16-2010
Accidental Techie 11 16-2010
Highway T
 

Similar to Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft 365 users (20)

Mukesh infoserve
Mukesh infoserveMukesh infoserve
Mukesh infoserve
 
This is my test slideshare
This is my test slideshareThis is my test slideshare
This is my test slideshare
 
PC Connection
PC ConnectionPC Connection
PC Connection
 
Protect the data - Cyber security - Breaches - Brand/Reputation
Protect the data - Cyber security - Breaches - Brand/ReputationProtect the data - Cyber security - Breaches - Brand/Reputation
Protect the data - Cyber security - Breaches - Brand/Reputation
 
Andrew Shepherd - Rethink the service desk role to change its image forever
Andrew Shepherd - Rethink the service desk role to change its image foreverAndrew Shepherd - Rethink the service desk role to change its image forever
Andrew Shepherd - Rethink the service desk role to change its image forever
 
TechTalksUtah-Sentinel-20191108.pptx
TechTalksUtah-Sentinel-20191108.pptxTechTalksUtah-Sentinel-20191108.pptx
TechTalksUtah-Sentinel-20191108.pptx
 
EVault Endpoint Protection
EVault Endpoint Protection EVault Endpoint Protection
EVault Endpoint Protection
 
Rajeev Parameswaran Resume
Rajeev Parameswaran ResumeRajeev Parameswaran Resume
Rajeev Parameswaran Resume
 
It resource us signal cloud presentation itr - final
It resource   us signal cloud presentation itr - finalIt resource   us signal cloud presentation itr - final
It resource us signal cloud presentation itr - final
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
 
Derive Overview
Derive OverviewDerive Overview
Derive Overview
 
Corona| COVID IT Tactical Security Preparedness: Threat Management
Corona| COVID IT Tactical Security Preparedness: Threat ManagementCorona| COVID IT Tactical Security Preparedness: Threat Management
Corona| COVID IT Tactical Security Preparedness: Threat Management
 
Brighttalk understanding the promise of sde - final
Brighttalk   understanding the promise of sde - finalBrighttalk   understanding the promise of sde - final
Brighttalk understanding the promise of sde - final
 
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
Barcelona Digital Festival 28th Nov 2019 - Data Analytics in eSports. UbeatCa...
 
1 App,
1 App, 1 App,
1 App,
 
Wwc Resume
Wwc ResumeWwc Resume
Wwc Resume
 
ISS CAPSTONE TEAM
ISS CAPSTONE TEAMISS CAPSTONE TEAM
ISS CAPSTONE TEAM
 
Data Recovery Best Practices - Survival of the Fittest
Data Recovery Best Practices - Survival of the FittestData Recovery Best Practices - Survival of the Fittest
Data Recovery Best Practices - Survival of the Fittest
 
Microsoft Azure Rights Management
Microsoft Azure Rights ManagementMicrosoft Azure Rights Management
Microsoft Azure Rights Management
 
Accidental Techie 11 16-2010
Accidental Techie 11 16-2010Accidental Techie 11 16-2010
Accidental Techie 11 16-2010
 

More from panagenda

HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties ReimaginedEasier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
panagenda
 
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
panagenda
 
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdfDe05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
panagenda
 
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
panagenda
 
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
panagenda
 
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
panagenda
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
panagenda
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
panagenda
 
Developer Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit ClientsDeveloper Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit Clients
panagenda
 
Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14
panagenda
 
Alles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssenAlles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssen
panagenda
 
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis ZWorkshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
panagenda
 
How to Perform HCL Notes 14 Upgrades Smoothly
How to Perform HCL Notes 14 Upgrades SmoothlyHow to Perform HCL Notes 14 Upgrades Smoothly
How to Perform HCL Notes 14 Upgrades Smoothly
panagenda
 
The Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad WebThe Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad Web
panagenda
 
Die ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web AdministratorenDie ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web Administratoren
panagenda
 
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL NomadBring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
panagenda
 
Wie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafftWie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafft
panagenda
 
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden ArbeitsalltagIm Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
panagenda
 

More from panagenda (20)

HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties ReimaginedEasier, Faster, and More Powerful – Notes Document Properties Reimagined
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
 
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
 
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdfDe05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
 
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
 
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
 
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
 
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better StrongerModern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
 
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdfSo einfach geht modernes Roaming fuer Notes und Nomad.pdf
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
 
Developer Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit ClientsDeveloper Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit Clients
 
Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14
 
Alles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssenAlles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssen
 
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis ZWorkshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
 
How to Perform HCL Notes 14 Upgrades Smoothly
How to Perform HCL Notes 14 Upgrades SmoothlyHow to Perform HCL Notes 14 Upgrades Smoothly
How to Perform HCL Notes 14 Upgrades Smoothly
 
The Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad WebThe Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad Web
 
Die ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web AdministratorenDie ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web Administratoren
 
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL NomadBring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
 
Wie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafftWie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafft
 
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden ArbeitsalltagIm Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
 

Recently uploaded

ThousandEyes New Product Features and Release Highlights: June 2024
ThousandEyes New Product Features and Release Highlights: June 2024ThousandEyes New Product Features and Release Highlights: June 2024
ThousandEyes New Product Features and Release Highlights: June 2024
ThousandEyes
 
An All-Around Benchmark of the DBaaS Market
An All-Around Benchmark of the DBaaS MarketAn All-Around Benchmark of the DBaaS Market
An All-Around Benchmark of the DBaaS Market
ScyllaDB
 
Fuxnet [EN] .pdf
Fuxnet [EN]                                   .pdfFuxnet [EN]                                   .pdf
Fuxnet [EN] .pdf
Overkill Security
 
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
dipikamodels1
 
intra-mart Accel series 2024 Spring updates_En
intra-mart Accel series 2024 Spring updates_Enintra-mart Accel series 2024 Spring updates_En
intra-mart Accel series 2024 Spring updates_En
NTTDATA INTRAMART
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
Enterprise Knowledge
 
MySQL InnoDB Storage Engine: Deep Dive - Mydbops
MySQL InnoDB Storage Engine: Deep Dive - MydbopsMySQL InnoDB Storage Engine: Deep Dive - Mydbops
MySQL InnoDB Storage Engine: Deep Dive - Mydbops
Mydbops
 
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving
 
Multivendor cloud production with VSF TR-11 - there and back again
Multivendor cloud production with VSF TR-11 - there and back againMultivendor cloud production with VSF TR-11 - there and back again
Multivendor cloud production with VSF TR-11 - there and back again
Kieran Kunhya
 
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
manji sharman06
 
New ThousandEyes Product Features and Release Highlights: June 2024
New ThousandEyes Product Features and Release Highlights: June 2024New ThousandEyes Product Features and Release Highlights: June 2024
New ThousandEyes Product Features and Release Highlights: June 2024
ThousandEyes
 
Day 2 - Intro to UiPath Studio Fundamentals
Day 2 - Intro to UiPath Studio FundamentalsDay 2 - Intro to UiPath Studio Fundamentals
Day 2 - Intro to UiPath Studio Fundamentals
UiPathCommunity
 
Introducing BoxLang : A new JVM language for productivity and modularity!
Introducing BoxLang : A new JVM language for productivity and modularity!Introducing BoxLang : A new JVM language for productivity and modularity!
Introducing BoxLang : A new JVM language for productivity and modularity!
Ortus Solutions, Corp
 
Automation Student Developers Session 3: Introduction to UI Automation
Automation Student Developers Session 3: Introduction to UI AutomationAutomation Student Developers Session 3: Introduction to UI Automation
Automation Student Developers Session 3: Introduction to UI Automation
UiPathCommunity
 
Discover the Unseen: Tailored Recommendation of Unwatched Content
Discover the Unseen: Tailored Recommendation of Unwatched ContentDiscover the Unseen: Tailored Recommendation of Unwatched Content
Discover the Unseen: Tailored Recommendation of Unwatched Content
ScyllaDB
 
Facilitation Skills - When to Use and Why.pptx
Facilitation Skills - When to Use and Why.pptxFacilitation Skills - When to Use and Why.pptx
Facilitation Skills - When to Use and Why.pptx
Knoldus Inc.
 
So You've Lost Quorum: Lessons From Accidental Downtime
So You've Lost Quorum: Lessons From Accidental DowntimeSo You've Lost Quorum: Lessons From Accidental Downtime
So You've Lost Quorum: Lessons From Accidental Downtime
ScyllaDB
 
Session 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdfSession 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdf
UiPathCommunity
 
Cyber Recovery Wargame
Cyber Recovery WargameCyber Recovery Wargame
Cyber Recovery Wargame
Databarracks
 
MongoDB to ScyllaDB: Technical Comparison and the Path to Success
MongoDB to ScyllaDB: Technical Comparison and the Path to SuccessMongoDB to ScyllaDB: Technical Comparison and the Path to Success
MongoDB to ScyllaDB: Technical Comparison and the Path to Success
ScyllaDB
 

Recently uploaded (20)

ThousandEyes New Product Features and Release Highlights: June 2024
ThousandEyes New Product Features and Release Highlights: June 2024ThousandEyes New Product Features and Release Highlights: June 2024
ThousandEyes New Product Features and Release Highlights: June 2024
 
An All-Around Benchmark of the DBaaS Market
An All-Around Benchmark of the DBaaS MarketAn All-Around Benchmark of the DBaaS Market
An All-Around Benchmark of the DBaaS Market
 
Fuxnet [EN] .pdf
Fuxnet [EN]                                   .pdfFuxnet [EN]                                   .pdf
Fuxnet [EN] .pdf
 
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
Call Girls Kochi 💯Call Us 🔝 7426014248 🔝 Independent Kochi Escorts Service Av...
 
intra-mart Accel series 2024 Spring updates_En
intra-mart Accel series 2024 Spring updates_Enintra-mart Accel series 2024 Spring updates_En
intra-mart Accel series 2024 Spring updates_En
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
 
MySQL InnoDB Storage Engine: Deep Dive - Mydbops
MySQL InnoDB Storage Engine: Deep Dive - MydbopsMySQL InnoDB Storage Engine: Deep Dive - Mydbops
MySQL InnoDB Storage Engine: Deep Dive - Mydbops
 
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
 
Multivendor cloud production with VSF TR-11 - there and back again
Multivendor cloud production with VSF TR-11 - there and back againMultivendor cloud production with VSF TR-11 - there and back again
Multivendor cloud production with VSF TR-11 - there and back again
 
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
Call Girls Chandigarh🔥7023059433🔥Agency Profile Escorts in Chandigarh Availab...
 
New ThousandEyes Product Features and Release Highlights: June 2024
New ThousandEyes Product Features and Release Highlights: June 2024New ThousandEyes Product Features and Release Highlights: June 2024
New ThousandEyes Product Features and Release Highlights: June 2024
 
Day 2 - Intro to UiPath Studio Fundamentals
Day 2 - Intro to UiPath Studio FundamentalsDay 2 - Intro to UiPath Studio Fundamentals
Day 2 - Intro to UiPath Studio Fundamentals
 
Introducing BoxLang : A new JVM language for productivity and modularity!
Introducing BoxLang : A new JVM language for productivity and modularity!Introducing BoxLang : A new JVM language for productivity and modularity!
Introducing BoxLang : A new JVM language for productivity and modularity!
 
Automation Student Developers Session 3: Introduction to UI Automation
Automation Student Developers Session 3: Introduction to UI AutomationAutomation Student Developers Session 3: Introduction to UI Automation
Automation Student Developers Session 3: Introduction to UI Automation
 
Discover the Unseen: Tailored Recommendation of Unwatched Content
Discover the Unseen: Tailored Recommendation of Unwatched ContentDiscover the Unseen: Tailored Recommendation of Unwatched Content
Discover the Unseen: Tailored Recommendation of Unwatched Content
 
Facilitation Skills - When to Use and Why.pptx
Facilitation Skills - When to Use and Why.pptxFacilitation Skills - When to Use and Why.pptx
Facilitation Skills - When to Use and Why.pptx
 
So You've Lost Quorum: Lessons From Accidental Downtime
So You've Lost Quorum: Lessons From Accidental DowntimeSo You've Lost Quorum: Lessons From Accidental Downtime
So You've Lost Quorum: Lessons From Accidental Downtime
 
Session 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdfSession 1 - Intro to Robotic Process Automation.pdf
Session 1 - Intro to Robotic Process Automation.pdf
 
Cyber Recovery Wargame
Cyber Recovery WargameCyber Recovery Wargame
Cyber Recovery Wargame
 
MongoDB to ScyllaDB: Technical Comparison and the Path to Success
MongoDB to ScyllaDB: Technical Comparison and the Path to SuccessMongoDB to ScyllaDB: Technical Comparison and the Path to Success
MongoDB to ScyllaDB: Technical Comparison and the Path to Success
 

Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft 365 users

  • 1. Upgrade Your Time M365 MONITORING ESSENTIALS Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft 365 users April 9th, 2024
  • 2. Christoph Adler Head of Solution Consulting christoph.adler@panagenda.com Host & Speaker Femke Goedhart Product Marketing Manager & Business Consultant femke.goedhart@panagenda.com
  • 3. Before We Start All attendee lines are muted This is to prevent interruptions during the presentation. X The webinar is being recorded After the webinar, we will send you a mail to give access to the recording and presentation slides. Please submit questions via the Chat or Q&A panel Your questions will be addressed directly during the webinar or in the Q&A section after the presentation. Share your feedback with us Use the link provided at the end to let us know what we can do better.
  • 4. Agenda ➢ About panagenda ➢ Short Recap Episode 1 ➢ Some Support Wisdoms ➢ What kind of device, WIFI, and ISP insights are important for M365 support? ➢ Customer Examples using OfficeExpert TrueDEM ➢ Q & A
  • 5.
  • 6. About panagenda • Founded 2007, privately owned and funded • HQ in Vienna (Austria) • Offices in Germany, USA and The Netherlands • panagendians work from >20 different locations
  • 8. Register Today > March 12th, 2024 | 11:00 am EST | 16:00 CET Christoph Adler Head of Solution Consulting panagenda Why you need monitoring to keep your Microsoft 365 journey successful M365 monitoring essentials W E B I N A R View 1st Webinar
  • 9. Digital Experience Monitoring shifts the focus to the complete ‘User Journey’
  • 10. More than 85% of the issues with Microsoft 365 Services are being caused on/by the user's device, the local network and/or the ISP side
  • 12. Support Wisdoms Steps: – Identify the Problem → Understand the issue reported by the customer. – Gather Information → Ask relevant questions without overwhelming the customer. – Isolate the Root Cause → Narrow down possibilities. – Test Hypotheses → Verify assumptions. – Implement Solutions → Fix the issue. DON'T EXPECT THE USER TO KNOW (anything) AVOID BURDENING THE USER (more than necessary)
  • 13. And please do not forget The customer* is always right** * Even or especially if the customer is your colleague ** And also if they are actually not right
  • 14. Upgrade Your Time What kind of device, WIFI, and ISP insights are important for Microsoft 365 support?
  • 17. Device insights • Affected computer (hostname) • Hardware (CPU, Memory, GPU’s, Harddisk, Manufacturer) • Attached devices e. g. Camera, Headset, … • OS (Name, Architecture, Version/Build) • Installed Drivers • Installed Software (When, version, etc.) • Battery status (if not UPS) • CPU, Memory and Disk usage → Total in % • CPU and Memory usage → in % by top processes Collecting data over the time to understand trends
  • 18. Local network (Wifi) insights – company & remote/home • Available Network Adapters – Which one is in use – Driver version – Yes, that includes VPN • Wired Vs. Wireless – If Wireless → SSID, Signal strength, Volatility – Inbound/Outbound bandwith – RTT – Round Trip Times (Latency) – Packet Problems – Traffic (Received / Sent) Collecting data over the time to understand trends
  • 19. Company network insights • Specific devices/services on the route such as – Proxies – Firewalls – Gateways – 3rd-party SaaS for Security – QoS – MPLS – SDWAN – Load Balancers Collecting data over the time to understand trends
  • 20. ISP (Internet Service Provider) insights • Route to Microsoft 365 Front Door – DNS – Gateways – Load Balancers – Hops / hop count – Latency (RTT) Collecting data over the time to understand trends
  • 21. What does this data give to YOU ? • Identify problem-prone device types, network(segment)s, ISPs • Single pane of glass (SPOG) to identify/detect patterns • Compare devices, local/company networks and ISP’s Helps solve issues in lightspeed!
  • 22. Upgrade Your Time Customer Examples using OfficeExpert TrueDEM
  • 23. TrueDEM M365 TrueDEM Advanced www.panagenda.com Client App Accurately monitor all your devices Network/ISP/MSFT The entire path Call Quality Ensure your SLAs are consistently met Quality of M365 services True User Experience OfficeExpert
  • 24. Example: Device Health → Memory & CPU consumption
  • 25. Example: Device Health → Memory & CPU consumption (cont.)
  • 26. Example: Device Health → Memory & CPU consumption (cont.)
  • 27. Example: Device Health → Software installations/updates
  • 28. Upgrade Your Time Quick Live Demo OfficeExpert TrueDEM
  • 34. Events timeline - Preview (work in progress)
  • 35. Your Feedback Matters to Us THANK YOU! THANK YOU! Q & A
  • 36. Register Today > May 7th, 2024 | 10:00 am EST | 16:00 CET Christoph Adler Head of Solution Consulting panagenda Why Teams Call analytics is critical to your entire business M365 monitoring essentials W E B I N A R
  翻译: