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Antonio Frigerio
Copyright © 2016 TEN
Business Development
Company
Profile
Strong CRM and CX expertise leveraging on Salesforce 2
 Salesforce Partner since 2002
 100% Salesforce
 200+ SF projects delivered
 40+ resources
 International reach
Gold Consulting Partner
 Partner since 2015
 Reseller & Service Partner
 10+ MC projects delivered
 Digital Strategy & Transformation
 1-to-1 Customer Journeys
 Omni-channel
 Social Listening, Publishing, and Engagement
Marketing Cloud
3
 Platform implementation Partner
with Force.com and Heroku
 #1 Platform as a Service (PaaS)
 Easily build Enterprise Apps for
Employees, Clients, and Partners
App Cloud
 Piloting phase
 Connecting data from Customer
products to the rest of Salesforce
 Generating new business
 Differentiating Customer Service
IoT Cloud
 ISV Partner since 2013
 App for CPG Manufacturers
 Retail Execution & Order Taking
 Mobile: iOS, Android, Windows8
 Developed on the Salesforce1
Mobile App
ISV
A fast-growing, up-to-date, Salesforce competence center
The Customer Success Platform: our vision 4
Cashier / POS
eCommerce
ERP
D
A
T
A
Q
U
A
L
I
T
Y
…
I
N
T
E
G
R
A
T
I
O
N
Loyalty
1:1 Digital Campaigns
(mobile, web, email, social, store)
Customer Care
HQ / Store
Social
Listen-Publish-Engage
Relationship
Management
SYSTEMS OF RECORDS SYSTEMS OF ENGAGEMENT
Campaigns
HQ / Store
Customer
Journey
Loyalty
Social/Internet
360° Customer
view
Data
source
tengroup.it
glsmobile.com
partner-salesfroce.com
Thank you

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TEN company profile © copyright 2016

  • 1. Antonio Frigerio Copyright © 2016 TEN Business Development Company Profile
  • 2. Strong CRM and CX expertise leveraging on Salesforce 2  Salesforce Partner since 2002  100% Salesforce  200+ SF projects delivered  40+ resources  International reach Gold Consulting Partner  Partner since 2015  Reseller & Service Partner  10+ MC projects delivered  Digital Strategy & Transformation  1-to-1 Customer Journeys  Omni-channel  Social Listening, Publishing, and Engagement Marketing Cloud
  • 3. 3  Platform implementation Partner with Force.com and Heroku  #1 Platform as a Service (PaaS)  Easily build Enterprise Apps for Employees, Clients, and Partners App Cloud  Piloting phase  Connecting data from Customer products to the rest of Salesforce  Generating new business  Differentiating Customer Service IoT Cloud  ISV Partner since 2013  App for CPG Manufacturers  Retail Execution & Order Taking  Mobile: iOS, Android, Windows8  Developed on the Salesforce1 Mobile App ISV A fast-growing, up-to-date, Salesforce competence center
  • 4. The Customer Success Platform: our vision 4 Cashier / POS eCommerce ERP D A T A Q U A L I T Y … I N T E G R A T I O N Loyalty 1:1 Digital Campaigns (mobile, web, email, social, store) Customer Care HQ / Store Social Listen-Publish-Engage Relationship Management SYSTEMS OF RECORDS SYSTEMS OF ENGAGEMENT Campaigns HQ / Store Customer Journey Loyalty Social/Internet 360° Customer view Data source
  翻译: