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Hot Drinks Training

Stage 3

Module 3.1
Topics in this Module
 o   The Role of a Barista

 o   Skills & Disciplines

 o   LavAzza – The History

 o   LavAzza – The Coffee

 o   Rain Alliance Coffee
The Role of a Barista
 A Barista is:
   ◦ A fully trained & professional
       Espresso maker

 They have knowledge & experience
   ◦ In the history & art of coffee making
   ◦ In using a variety of espresso machines

 A Barista communicates to staff & customers about
   all aspects of coffee

 They consistently produce a range of high quality
   espresso based beverages
Barista Skills & Disciplines
 A Barista is responsible for:
 ◦ Recommending drinks to customers
 ◦ Explaining menu options
 ◦ Serving customers quickly & efficiently
 ◦ Being aware of trends & innovative ideas
 ◦ The overall reputation of Koorong’s coffee
 ◦ Storing coffee
 ◦ Checking the grind, dosage & freshness of the coffee daily
 ◦ Checking espresso drinks served
 ◦ Training new staff on espresso equipment
 ◦ Reporting & following up equipment faults & maintenance
Barista Skills & Disciplines
  A Barista is a professional in the art, skills
      & techniques of espresso making.


   The quality equation:

      Perfect Espresso
            =
       25% the Coffee
            +
       25% Equipment
            +
      50% the Barista
Training
LavAzza provides training for our staff on how to make hot
  drinks including:
     o Espresso
     o Cafe Latte
     o Mochaccino
     o Macchiato
     o Cappuccino

For Hot Drinks Procedures Refer to:
     o LavAzza Training notes
     o Your Manager

LavAzza Barista Training Notes include:
     o Daily Start up procedure
     o Perfect Espresso made easy
     o Perfect Milk made easy
Training

Baristas also have training on:

  ◦ Cleaning the Espresso Machine

  ◦ Cleaning the Grinder

You will need to be shown SWPs for these by

 your Manager before using the machines
LavAzza -The History

o   LavAzza's origins go back to 1895
o   Luigi Lavazza purchased a little
    grocery store in Torino, Northern Italy
o   In those times such stores operated
    as both retail and production outlets
o   The coffee was bought raw, then roasted
    and blended according to very personal recipes
o   Shaped by customers' requests, LavAzza has grown
    & is now an international brand
The Coffee Bean

There are two species of coffee beans:

The Arabica and the Robusta
Arabica beans are grown at high altitude
   ◦ Enables development of delicate, rich flavour of fine quality

Robusta bean is a low altitude crop
  ◦ High yield coffee
   ◦ Tends to have harsh flavour characteristics
   ◦ Used mostly in commercial grade coffee
   ◦ Robusta has twice as much caffeine as Arabica
Rainforest Alliance
In 2004 LavAzza & Rainforest Alliance
(The original pioneer of the concept of Certified Sustainable Coffee)



got together to help farmers in

remote villages in: Colombia,

Honduras and Peru

LavAzza seeks to enable these highly impoverished
    communities to improve their standard of living
Rainforest Alliance
      The result of all this is

        LavAzza Tierra!
An excellent 100% Arabica coffee

LavAzza Tierra is made by blending green coffees
  exclusively from the communities involved.

It is characterised by:
  ◦ It’s aroma and floral sweetness
  ◦ good body

This product boasts complete traceability
LavAzza is also involved with the Save the Children Fund.
Rainforest Alliance
Rainforest Alliance certification places a strong
 emphasis on ensuring good conditions for
 workers

They require the benefits of:
  ◦   Good housing
  ◦   Fair pay
  ◦   Safe conditions
  ◦   Proper training

Rainforest Alliance Certified farms often attract the
  best workers.

This helps to increase yields & improve quality

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Stage 3-3-1-hot-drinks-training

  • 2. Topics in this Module o The Role of a Barista o Skills & Disciplines o LavAzza – The History o LavAzza – The Coffee o Rain Alliance Coffee
  • 3. The Role of a Barista A Barista is: ◦ A fully trained & professional Espresso maker They have knowledge & experience ◦ In the history & art of coffee making ◦ In using a variety of espresso machines A Barista communicates to staff & customers about all aspects of coffee They consistently produce a range of high quality espresso based beverages
  • 4. Barista Skills & Disciplines A Barista is responsible for: ◦ Recommending drinks to customers ◦ Explaining menu options ◦ Serving customers quickly & efficiently ◦ Being aware of trends & innovative ideas ◦ The overall reputation of Koorong’s coffee ◦ Storing coffee ◦ Checking the grind, dosage & freshness of the coffee daily ◦ Checking espresso drinks served ◦ Training new staff on espresso equipment ◦ Reporting & following up equipment faults & maintenance
  • 5. Barista Skills & Disciplines A Barista is a professional in the art, skills & techniques of espresso making. The quality equation: Perfect Espresso = 25% the Coffee + 25% Equipment + 50% the Barista
  • 6. Training LavAzza provides training for our staff on how to make hot drinks including: o Espresso o Cafe Latte o Mochaccino o Macchiato o Cappuccino For Hot Drinks Procedures Refer to: o LavAzza Training notes o Your Manager LavAzza Barista Training Notes include: o Daily Start up procedure o Perfect Espresso made easy o Perfect Milk made easy
  • 7. Training Baristas also have training on: ◦ Cleaning the Espresso Machine ◦ Cleaning the Grinder You will need to be shown SWPs for these by your Manager before using the machines
  • 8. LavAzza -The History o LavAzza's origins go back to 1895 o Luigi Lavazza purchased a little grocery store in Torino, Northern Italy o In those times such stores operated as both retail and production outlets o The coffee was bought raw, then roasted and blended according to very personal recipes o Shaped by customers' requests, LavAzza has grown & is now an international brand
  • 9. The Coffee Bean There are two species of coffee beans: The Arabica and the Robusta Arabica beans are grown at high altitude ◦ Enables development of delicate, rich flavour of fine quality Robusta bean is a low altitude crop ◦ High yield coffee ◦ Tends to have harsh flavour characteristics ◦ Used mostly in commercial grade coffee ◦ Robusta has twice as much caffeine as Arabica
  • 10. Rainforest Alliance In 2004 LavAzza & Rainforest Alliance (The original pioneer of the concept of Certified Sustainable Coffee) got together to help farmers in remote villages in: Colombia, Honduras and Peru LavAzza seeks to enable these highly impoverished communities to improve their standard of living
  • 11. Rainforest Alliance The result of all this is LavAzza Tierra! An excellent 100% Arabica coffee LavAzza Tierra is made by blending green coffees exclusively from the communities involved. It is characterised by: ◦ It’s aroma and floral sweetness ◦ good body This product boasts complete traceability LavAzza is also involved with the Save the Children Fund.
  • 12. Rainforest Alliance Rainforest Alliance certification places a strong emphasis on ensuring good conditions for workers They require the benefits of: ◦ Good housing ◦ Fair pay ◦ Safe conditions ◦ Proper training Rainforest Alliance Certified farms often attract the best workers. This helps to increase yields & improve quality
  翻译: