This document describes an IVR-based voice assistant project created by three students under the guidance of Anshuman sir. The project uses IVR and voice input/output to build a service desk that provides contact details for various services based on voice commands. It was motivated by a desire to create automated devices that can perform tasks based on user commands. The proposed methodology uses IVR and Python with voice input and output. The result is an easy to use voice assistant for obtaining service contact information. In conclusion, the document states that automation brings convenience to human life.