Resume_ArvindMaadam

MAADAM ARVIND M.V
E-Mail: arvindmaadam@gmail.com ~ Contact: +919902328328
A versatile, high-energy technocrat with the distinction of executing
prestigious projects of large magnitude within strict time schedule, aiming
for senior level assignments in Program Management / Delivery
Management - Techno Commercial Operations in E-commerce |Java Application
Development | Optimized Mobile web commerce in reputed IT Service and product
organization with strong technology base.
• A dynamic professional with nearly 14.6 years of rich experience in:
Project Management Team Management People Management
API infrastructure & Developer Program Management Delivery
Management
Software Analysis Techno Commercial Operations Design
Development
System Integration Technical Support Software
Development
• Presently associated with Professional Access Software Development Pvt. Ltd., Bangalore as
Project Manager
• Experience in ATG ecommerce product Suite server environment and administration. Over Five years of
experience in ATG Commerce, Portlet development, Personalization, Content Management, Promotions
and Scenarios etc (DPS, DAS, DCS, and DSS).
• Thorough knowledge of ATG platform flow, structure and process (ATG commerce, BCC and CSC)
• Hands on experience in ATG Commerce Server, ATG form handlers and droplets
• Instrumental in setting up first technical team in Hybris E-commerce
• Experienced in various industries like e-commerce, telecom, banking and voice domain
• A project planner with expertise in spearheading various projects and ensuring delivery of projects within
the time & cost parameters
• In-depth understanding of the various facets of the software services framework including the on-
site/offshore delivery model
• Expertise in implementing different SDLC models like Agile Methodology (Scrum), RUP (Rationale
Unified Process), Waterfall and Iterative Methodology
• Proficient in managing & leading teams for running successful service delivery & process operations and
experience of implementing procedures, service standards for business excellence
• Strong communication, interpersonal relations, planning, time management and leadership skills
TECHNICAL PURVIEW

Programming Languages: ATG, Endeca, Java, J2ME, VXML, XML,JSTL,
JAXB,JAXP(DOM,SAX) JavaScript and HTML, with 4+ Years of ATG
Experience.
Databases: MySql, Oracle 9i,MS SQL JDBC/ODBC.
Application Servers: BEA Weblogic6.0, J Boss, JRun, Tomcat server and WebSphere5.1
Server-Side Programming: Java Servlets2.0, JSP2.0
Frameworks: Jakarta Struts Framework 1.2.
APIs: Java Swing, Java RMI, EJB 2.0, JNDI and Java Mail
IDE Tools: Eclipse 3.2, Star UML, Net Beans4.0, JBuilder8.0, WSAD5.1 and
Rational Rose
Configuration Management Tools: CVS, Clear Case, & Clear Quest
Operating Systems: Windows 9x/NT/2K/XP, UNIX & Linux
Tools: Dream Weaver, Visual Café, Nuance V-Builder 2.0, Dialog
Designer & Audium
Webservices SOAP, XML
IVR Platforms: Avaya & Nuance
Domain: ATG, Telecom, Voice
ORGANIZATIONAL EXPERIENCE
Since Aug 2010 Professional Access Software Development Pvt. Ltd. Bangalore as
Project Manager
Aug’06–Aug’10 Mascon Global limited Bangalore as Technical Lead
Mar’05–Aug’06 Real Soft (Intl) Pvt. Ltd. Bangalore as Team Lead
Feb’04–Feb’05 V Moksha Technologies Bangalore as Senior Software Engineer
Feb’03-Feb’04 Real Soft (Intl) Pvt. Ltd. Bangalore as Software Engineer
Aug’00–Feb’03 ILI Technologies Bangalore as Software Engineer
Key Result Areas across the Tenure:
• Worked as ONC in UK for NBTY project and in Mexico for Liverpool project
• Worked as Scrum Master for Tesco project using agile methodology.
• Worked in Ecommerce domain on Hybris platform.
• Strong exposure in MVC Architecture using Struts
• Exposure to Service Oriented Architecture (SOA) design, developing XML messaging applications using
SOAP.
• Facilitating various phases of Software Development Life Cycle (SDLC) of the application like
Requirement gathering, Design, Analysis and Code development Involved in development of web
services and device side enhancements
• Functioned as an escalation point to resolve critical issues of the team members
• Mapping client's requirements and providing them best solutions involving evaluation and definition of
scope of project and finalization of project requirements
• Implementing project plans within pre-set budgets and deadlines

• Planning, executing and spearheading various projects with Project plan, Estimating, Risk analysis,
Client interaction, project tracking with compliance to quality standards
• Managing and leading 80 team members; allocating resources among team members and guiding team
members during the project
• Have minimum of 3 yrs of experience working on Agile projects consisting of 2 scrum teams working
collaboratively in offshore.
• ISO-9001: 2000 and CMM process and quality awareness as an Auditor to audit the processes for CMM
level 4 for the projects developed in Real Soft [Intl] Pvt. Ltd.
• Executing project management activities inclusive of project scoping, participate in planning & estimation,
management of risks, finalization of technical & functional specifications, resource planning and quality
management for the product and solutions
• Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application
Conflicts and System Bugs
• Providing technical support to every department, conducting weekly meetings with management & users
to discuss the status for peacefully workflow the system
• Addressing queries regarding the Information System / Software & extending onsite support to the clients
including maintenance of hardware / software
• Handling various technical aspects like project documentation, system design & integration, monitoring
critical paths & taking appropriate actions
• Delivering and implementing the project as per scheduled deadlines; extending post-implementation and
maintenance support to the technical support team and client
• Executing client interaction with business analysts to collect requirement & specifications and guide the
team to implement the same
Highlights:
• Developed Voice Biometrics application for banking application
• Achieved Best Team Performance Award in vMoksha Technologies in Feb’04–Feb’05
ACADEMIC QUALIFICATIONS
• Bachelor of Engineering (Computer Science) from Dayananda Sagar College of Engineering, Bangalore
University, Karnataka in 2001
Other Course: Pursuing PMP certification
TRAININGS
• Successfully attended trainings on:
o SEI CMM Level4 & ISO 9001 in Real soft [Intl] Pvt. Ltd. in Mar’05–Aug’06
o WSAD from IBM in vMoksha Technologies in Feb’04–Feb’05
PERSONAL DETAILS
Date of Birth: 3
rd
April, 1975

Languages Known: Telugu, Kannada, English, Hindi and Tamil
Address: #16, 3
rd
A Main 1
st
Phase, BEML 5
th
Stage, Rajarajeshwari Nagar, BANGALORE,
KARNATAKA-560098
(Refer to annexure for project details)

ANNEXURE
PERSONAL DETAILS
Title: Michael Kors E-commerce Re-Platform
Organization: Professional Access, Bangalore
Client: Michael Kors
Period: Since Aug’10
Role:
• Currently working as PM for Michael Kors project which is in R2 phase
• Responsible for gathering all vital information related to the engagement and includes delivery
management and coordination of the resource efforts to address the terms as envisioned under SOW
• Validating and ensuring the quality of all deliverables before submission to Client and to serve as a
communications liaison and POC for all efforts related to engagement
• Providing periodic status reports and forecast potential issues, and will monitor the health of the initiative
• Planning, executing and spearheading various projects with Project plan, Estimating, Risk analysis,
Client interaction, project tracking with compliance to quality standards
• Monitoring of the knowledge needs of the team through knowledge management plans and facilitating
trainings, reverse KT and such
• Executing daily scrum call with the team members

• Executed the projects related to E-Commerce and CSC
• Re- organized software maintenance support staff and improved its operating efficiency and execution,
as well as customer focus
• Functioning as an escalation point to resolve critical issues of the team members
• Creating project dashboards and monitor the milestones.
• Creating the weekly status reports and other project related reports
• Coordinating and management of activities between onsite and offshore
• Client Interaction and preparation of all the relevant documents for the project
• Fixing people management issues and appraisals
Highlights:
• Worked as Onsite Project Manager for the NBTY – Holland & Barrett in UK
• Worked as Onsite Project Manager for the Liverpool – Endeca Implementation in Mexico, USA
Description:
• Michael Kors is e-commerce re-platform project to move their current e-commerce Site on to the Oracle
ATG Web Commerce platform, and has solicited the services of Professional Access to implement and
launch a new e-commerce Site based on the Oracle ATG Web Commerce platform
Title: Liverpool – Endeca Implementation
Client: Liverpool
Description:
• Endeca-powered search and navigation in the existing Liverpool.com.mx application: Keyword search and
related features including: Type-ahead search, Relevance ranking, , Spelling correction, thesaurus, stop
word, , Faceted navigation, Record aggregation (general vs. variant SKUs), Possible
merchandising/product spotlighting
Title: Holland & Barrett
Client: NBTY
Description:
• Oracle ATG Web Commerce is the foundation for online store. It contains everything that is needed to
manage product database, pricing, inventory, merchandising, targeted promotions, and customer
Profiles. Include modules such as Homepage, Search (Endeca) , Browse and Shop , Store Locator ,
Profile Management , Shopping Cart , Pricing and Promotions , Content Administration & Merchandising,
Checkout , SEO , CSC Application - One Page Order (Internal Site) are being planned, implemented &
delivered in this engagement
Title: Tesco Phase 2
Client: Tesco
Description:

• Managed and technically involved in development.
• Spearheaded a team of 15 developers and developed Tesco E-store in ATG with basic commerce
functionality such as ATG Ecommerce, Merchandize and CSC module for customer service
enhancements.
• Place an Order and Return Refund are two functionalities planned, implemented & delivered in this
engagement for TESCO change program – Instore project using agile methodology
Title: Download Center
Client: ReedElsevier
Description:
• Un Assisted: Allows for delivery of electronic assets (PDF, EPUB, videos etc.) regardless of where they
are stored and with or without DRM. The page will also provide access control based on the logged in
customer’s entitlement to the assets.
Title: Tesco Instore
Client: Tesco
Environment: Java, J2EE, J2ME,WAP , Web services. SQL server, MySQL 5.0MyEclipse5.1, Sun
Wireless Toolkit 2.5, Net Beans 4.0 IDE, JBoss, Apache Tomcat 6.0, Bugzilla, CVS
2.0.3.1,StarUML5.0.2, 98/NT/2000/XP, Red Hat Linux 2.4.NDS for MMS, Open wave
SDK,NowSMS gateway and MibBrowser
Description:
• Place an Order, Return Refund and Replacement, Cancel and Amend, are the functionalities planned,
implemented & delivered in this engagement for TESCO change program – Instore project using agile
methodology. Entire implementation is made along with the evolving TESCO CSC framework and made it
useful for Till (Point of Sale) machines in TESCO stores across the globe
Title: IRCTC Mobile Application
Organization: Mascon Global Limited, Bangalore
Client: IRCTC
Period: Aug’06–Aug’10
Role: As Technical Lead
Description:
Place an Order, Return Refund and Replacement, Cancel and Amend, are the functionalities planned,
implemented & delivered in this engagement for TESCO change program – Instore project using agile
methodology. Entire implementation is made along with the evolving TESCO CSC framework and made it
useful for Till (Point of Sale) machines in TESCO stores across the globe
Title: IVBL Mobile Banking Application

Client: ING Vysya
Description:
IVBL Mobile Banking Application is the thick-client for end consumers. It can be loaded on to any Java
enabled phone. It provides the user with the capability of creating a Virtual Wallet in which a user can
store Bank accounts, credit cards, loan account, DEMAT accounts, payees, billers and etc on the mobile
phone itself.
Title: Oxigen Top up
Client: ING Vysya
Description:
OXIGEN is in the business of providing mobile top up services to its customers. OXIGEN systems are
connected to various Telco IN systems for doing prepaid top up
Title: Bill Presentment
Client: TPSL
Description:
Developed BSNL bill junction mobile application using WAP based site
Title: Ads4U
Client: Internal
Description:
• Ads4U is an advertisement engine that provides advertisement service. A web interface will be provided
for the subscribers to publish their ads on the ads4u
Title: RichSMS
Client: Roamware
Description:
• Rich SMS solution combines benefits of SMS and MMS. The solution converts a regular text SMS, which
is sent by a calling party, into MMS before transferring it to the called party, which is a combination of
background image and sound clip
Title: M-PMIS

Client: Mascon
Description:
• PROMIS (Process Management Information System) is a developed for entering the effort entry, Tacking
& Reports. Features such as effort entry and reports which helps the project manager to track the
individual
Title: M-PMIS
Client: Mascon
Description:
• PROMIS (Process Management Information System) is a developed for entering the effort entry, Tacking
& Reports. Features such as effort entry and reports which helps the project manager to track the
individual
Title: Store Locator
Organization: Real Soft (Intl) Pvt. Ltd. Bangalore
Client: RealsoftInc, USA
Period: Mar’05–Aug’06
Environment: Java,VXML 2.0, JSP,Struts, Apache Tomcat, Eclipse, Avaya IR.Audium 5.0, Dialog
designer on Avaya IR 1.2.1, MySql, Apache Tomcat5.0.
Role: Team Lead
Description:
Application provides the customer an easy, fast and efficient way to locate store. User has to call the IVR
number and just provide the zip code (via ASR / DTMF) of the area where the user wants to locate the
store
Title: SetItUp
Client: Real Soft Inc., USA
Description:
• The Package application consisted of Inbound and Outbound application supported automated
scheduling, Cancelling of appointments
Title: Codevue
Client: Real Soft Inc., USA

Description:
• Codevue is a debug tool for VXML documents being executed by a VXML browser. VXML debug tool to
view and set break points and debug a VXML document being executed by a VXML browser
Title: CDM Expert
Organization: VMoksha Technologies Bangalore
Client: S1
Period: Feb’04–Feb’05
Environment: Java 1.4, J2EE, Nuance Voice Platform, Nuance V-builder, Java Speech Objects
Role: Senior Software Engineer
Description:
• CDM Expert is powered by Info-X’s robust Edit Engine™ to validate charge master data against advanced
coding compliance rules and logic
• Enabling hospitals to control the CDM update process and prevent these codes from populating patient
bills
Title: Action Aid
Client: Action AID, USA
Description:
• Action Aid aims to bring all the Action Aid websites under one umbrella – www.actionaid.org - and will
maintain the individual identities of the websites by providing them as channels within the global Action
Aid website
Title: Flight Reservation System
Description:
• Flight Status Information Service developed using VXML
Title: One Manage
Organization: Real Soft (Intl) Pvt. Ltd., Bangalore
Period: Feb’03-Feb’04
Role: Software Engineer
Description:
• One Manage enables unified application deployment and management across multiple IVR systems and
locations. It provides a set of core functions that enable deployment and management of applications from
a centralized location

Title: Voice Enabled E-Mail System
Organization: ILI Technologies Bangalore
Period: Aug’00–Feb’03
Environment: VXML, IVR[Nuance], Dialogic card (D/120 JCT-LS), Nuance Voice Web software’s
[Vbuilder], NGB, Vocalizer, Nuance Speech Objects, MSAccess2000 Java Socket API,
Swing Components, SQL Server 7
Role: Software Engineer
Description:
• This is a full-featured voice e-mail system developed using Nuance Speech Objects and Java Mail API.
The application will be connected to a mail server. The user can compose, reply, forward, delete and send
mails using this application
Title: Voice Enabled E-Mail System
Description:
• This application is developed using Nuance Builder. Users will be given a pin number When registered
user make a phone call for the first time their voice will be enrolled, stored in the database and will be
used to verify later. Voice biometrics could be implemented for the security-based application
Title: Voice Enabled Fault Booking System
Description:
• Telephone Complaint Handling System registers the user initially for faulty telephone number. Based on
the docket number the status of the faulty number will be known
Title: JpopUp
Environment: Dialogic Card (D/120JCT-LS), Windows NT/2000, Java, VXML, Nuance 8.0, Java Mail
API, V-Builder
Description:
• This is an intranet based text communication system. It consists of 2 modules, popup administrator
module and popup client module

Title: Java Wrapper classes for Biometric Subsystem APIs to access the
Subsystem interfaces
Description:
• The Java support consists of a Java Wrapper class, the methods in these classes have a direct
correspondence to the Subsystems “C” APIs that encapsulates the Biometric Subsystem APIs, and other
classes that encapsulates access to the external data structures used by the Subsystem APIs

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