Microsoft dynamics

Introduction:

•Microsoft Dynamics is a line of ERP and CRM
software applications developed by Microsoft.
•Microsoft Dynamics applications are delivered
through a network of reselling partners who provide
specialized services.

Types of

• ERP (ENTERPRISE RESOUCE PLANNING )
• CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

Types of

• ERP (ENTERPRISE RESOUCE PLANNING )
Microsoft Dynamics ERP is an enterprise resource
planning application primarily for midsize
organizations as well as subsidiaries and divisions of
larger organizations.

Types of

• CRM (CUSTOMER RELATIONSHIP MANAGEMENT)
Microsoft Dynamics CRM is a multi-lingual customer
relationship management application from Microsoft
that provides sales, service, and marketing
capabilities.

Weaknesses of Microsoft Dynamics:
•Customers seeking a balanced CRM suite beyond SFA may require third
party solutions.
•The marketing and customer service modules are improving however do
not keep pace with the SFA module.
•Microsoft Dynamics does not venture into verticals markets.
•Microsoft does not provide Dynamics Online coverage for several
prominent countries, such as Argentina, China and Taiwan.
•Dynamics CRM does not provide ubiquitous browser support. CRM only
runs on IE 7, 8 or 9, with Windows XP or later.

Customers of Microsoft Dynamics:

Summary:
•Microsoft Dynamics is a line of ERP and CRM software
applications developed by Microsoft.
•Microsoft Dynamics ERP is an enterprise resource planning application
primarily for midsize organizations as well as subsidiaries and divisions of
•Microsoft Dynamics CRM is a multi-lingual customer relationship
management application from Microsoft that provides sales, service, and
marketing capabilities.
•Microsoft Dynamics ERP is a family of ERP products primarily geared
toward midsize organizations as well as subsidiaries and divisions of

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