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Measuring complex things: a look
at “datifying” organizational
culture
Lecayle Hubert
Sr. Customer Education Manager @ Visier
August 2018
6
Agenda
●  Objectives
●  What is organizational culture?
●  Why do we want to measure this?
●  Activity - what are your organizational
values?
●  How do we get started?
●  How will my current analytics tool
support my efforts?
●  Business case: a culture of learning,
and development at Bluesphere
●  What else is already being done to
study this?
○  Are there any pioneers to watch?
●  Wrap up/Q&A
Objectives
•  Define organizational culture
•  Explain how measuring culture can
positively impact your bottom line
•  attract talent
•  retain talent
•  save money
•  Discuss what is currently being
done re: culture research
•  Apply analysis to enhance your
assumptions/understanding of
culture’s impact
7
8
What is culture?
Culture is
•  Shared
•  Pervasive
•  Enduring
•  Implicit
10
“In a 2016 survey leaders
said culture is a top issue
they face—with 86% touting
it as “very important” or
“important” and 82%
believing culture to be a
competitive advantage.”
12
13
Schein’s Model of culture
Assumption
(Unconscious
behaviours)
Espoused Values
(standards, values, policy)
Artifacts (structure, location,
branding, logos, clothing,
language)
14
“Only 51% of
managers say
they know what
to do about
gender
diversity”
➔  Women in the Workplace (2016)
Assumptions...
•  What is the truth?
•  Human nature
•  Unconscious behaviours
•  Hard to measure
•  Inform our values
15
“60% of executives strongly
agreed that they know what
their company stands for
and what makes its brand(s)
different from its
competitors, compared with
46% of managers.”
16
Do you know your values?
Visier’s Values
17
●  We aspire to greatness
●  We delight our customers
●  We innovate
●  We win as a team
●  We realize our potential
●  We act as owners
18
“A mismatch between structure and culture is a recipe for a major disaster.
A software company that has to move quickly cannot have the hierarchical
structure of a bank.”
➔  Brighton School of Business and Management
Artifacts
19
●  Structure
●  Location(s)
●  Branding
●  Events
●  Employee perks
●  Technology
●  Partnerships
●  Sponsors
20
Take	a	moment	to	write	down	at	least	two	
of	the	following	that	affect	your	
organization:	
●  Assumptions	
●  Values	
●  Artifacts
How can we
start to dig
deeper?
21
How do we measure culture?*
•  Measuring culture progress
•  Telling a story
•  Knowing subcultures and patterns
•  Identifying skill gaps
•  Discover Role Models for Culture
22
*Source: Analytics in HR
How do we measure culture?*
•  Measuring culture progress
•  Telling a story
•  Knowing subcultures and patterns
•  Identifying skill gaps
•  Discover Role Models for Culture
23
*Source: Analytics in HR
Telling a Story
•  Demographics
•  Exits
•  Hires
•  Locations
•  Remote offices/employees
•  Learning activities
•  Hiring activities
•  Performance
24
Employee NPS Score - Do you like working
here?
26
●  Based on the original NPS
framework
●  Measure of “employee loyalty”
●  Will an employee recommend your
organization as a place to work?
●  Simple, fast, and easy to distribute
●  A good place to start
●  Too simplified
Bluesphere is an
organization that values
innovation and wants to
foster a culture of learning
and leadership development.
27
What artifacts could we use to provide insight?
What are the measures for learning and
leadership development?
•  Discover existing talent
•  Attract new talent
•  Retain high performers
28
What can you discover
with analytics?
29
What drives participation in learning today?
30
Are employees that participate in learning
promoted?
31
Where can our employees go?
32
How do our candidates rate our
hiring experience?
33
Does our hiring process reflect
our diverse workplace culture?
34
Does learning participation impact the
resignation rate?
35
Which employees are at risk of leaving?
36
Digging deeper, is learning a factor?
37
38
What next?
What is being done today?
•  Employee NPS Scores
•  Would you recommend working here?
•  Engagement studies
•  Myers briggs, DISC, OII
•  Independent research
•  Test your own hypotheses!
•  Analytics tools
•  Academia
•  Schein
•  Myer
•  MIT
•  Great Place to Work 39
Thank you
40
#WFwebinar
	 	
		
Register	for	the	next	webinar!	
IMPACT EMPLOYEE ENGAGEMENT AND BUSINESS
SUCCESS WITH EMPLOYEE LEARNING
Tuesday, October 23, 2018
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Workforce Webinars at workforce.com/webinars

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MEASURING COMPLEX THINGS: STEPS TO “DATAFYING” ORGANIZATIONAL CULTURE

  • 1. #WFwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #WFwebinar Tools You Can Use Audio Control – A dial in number will not be provided. – Adjust the volume on your computer or headphones
  • 3. #WFwebinar Questions and Handouts You can submit questions by clicking on this icon here. You can download a PDF of the slide deck by clicking here.
  • 4. #WFwebinar 1. May I receive a copy of the slides? YES! Click on the handouts list located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the same follow up email as the recording Frequently Asked Questions
  • 5. © Visier, Inc. All rights reserved. Visier and Visier logo are trademarks of Visier, Inc. All other brand and product names and logos are the trademarks of their respective holders. Measuring complex things: a look at “datifying” organizational culture Lecayle Hubert Sr. Customer Education Manager @ Visier August 2018
  • 6. 6 Agenda ●  Objectives ●  What is organizational culture? ●  Why do we want to measure this? ●  Activity - what are your organizational values? ●  How do we get started? ●  How will my current analytics tool support my efforts? ●  Business case: a culture of learning, and development at Bluesphere ●  What else is already being done to study this? ○  Are there any pioneers to watch? ●  Wrap up/Q&A
  • 7. Objectives •  Define organizational culture •  Explain how measuring culture can positively impact your bottom line •  attract talent •  retain talent •  save money •  Discuss what is currently being done re: culture research •  Apply analysis to enhance your assumptions/understanding of culture’s impact 7
  • 9. Culture is •  Shared •  Pervasive •  Enduring •  Implicit 10
  • 10. “In a 2016 survey leaders said culture is a top issue they face—with 86% touting it as “very important” or “important” and 82% believing culture to be a competitive advantage.” 12
  • 11. 13 Schein’s Model of culture Assumption (Unconscious behaviours) Espoused Values (standards, values, policy) Artifacts (structure, location, branding, logos, clothing, language)
  • 12. 14 “Only 51% of managers say they know what to do about gender diversity” ➔  Women in the Workplace (2016)
  • 13. Assumptions... •  What is the truth? •  Human nature •  Unconscious behaviours •  Hard to measure •  Inform our values 15
  • 14. “60% of executives strongly agreed that they know what their company stands for and what makes its brand(s) different from its competitors, compared with 46% of managers.” 16 Do you know your values?
  • 15. Visier’s Values 17 ●  We aspire to greatness ●  We delight our customers ●  We innovate ●  We win as a team ●  We realize our potential ●  We act as owners
  • 16. 18 “A mismatch between structure and culture is a recipe for a major disaster. A software company that has to move quickly cannot have the hierarchical structure of a bank.” ➔  Brighton School of Business and Management
  • 17. Artifacts 19 ●  Structure ●  Location(s) ●  Branding ●  Events ●  Employee perks ●  Technology ●  Partnerships ●  Sponsors
  • 19. How can we start to dig deeper? 21
  • 20. How do we measure culture?* •  Measuring culture progress •  Telling a story •  Knowing subcultures and patterns •  Identifying skill gaps •  Discover Role Models for Culture 22 *Source: Analytics in HR
  • 21. How do we measure culture?* •  Measuring culture progress •  Telling a story •  Knowing subcultures and patterns •  Identifying skill gaps •  Discover Role Models for Culture 23 *Source: Analytics in HR
  • 22. Telling a Story •  Demographics •  Exits •  Hires •  Locations •  Remote offices/employees •  Learning activities •  Hiring activities •  Performance 24
  • 23. Employee NPS Score - Do you like working here? 26 ●  Based on the original NPS framework ●  Measure of “employee loyalty” ●  Will an employee recommend your organization as a place to work? ●  Simple, fast, and easy to distribute ●  A good place to start ●  Too simplified
  • 24. Bluesphere is an organization that values innovation and wants to foster a culture of learning and leadership development. 27 What artifacts could we use to provide insight?
  • 25. What are the measures for learning and leadership development? •  Discover existing talent •  Attract new talent •  Retain high performers 28
  • 26. What can you discover with analytics? 29
  • 27. What drives participation in learning today? 30
  • 28. Are employees that participate in learning promoted? 31
  • 29. Where can our employees go? 32
  • 30. How do our candidates rate our hiring experience? 33
  • 31. Does our hiring process reflect our diverse workplace culture? 34
  • 32. Does learning participation impact the resignation rate? 35
  • 33. Which employees are at risk of leaving? 36
  • 34. Digging deeper, is learning a factor? 37
  • 36. What is being done today? •  Employee NPS Scores •  Would you recommend working here? •  Engagement studies •  Myers briggs, DISC, OII •  Independent research •  Test your own hypotheses! •  Analytics tools •  Academia •  Schein •  Myer •  MIT •  Great Place to Work 39
  • 38. #WFwebinar Register for the next webinar! IMPACT EMPLOYEE ENGAGEMENT AND BUSINESS SUCCESS WITH EMPLOYEE LEARNING Tuesday, October 23, 2018 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Workforce Webinars at workforce.com/webinars
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