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This document summarizes the implementation of an A2J Author online intake system by Legal Aid of Western Ohio (LAWO) and Advocates for Basic Legal Equality (ABLE). It describes the background of the organizations, the process of developing the online intake interview and integrating it with their case management system, testing and tweaking the system, and estimates project hours for a new implementation. Key details include over 8,500 online applications submitted in the first year, saving of intake staff time, and high client satisfaction with the interview usability.
