The document discusses employee engagement and leading a multi-generational workforce. It begins with examples of engaged versus disengaged employees and defines engagement as employees who stay, strive, and say positive things about their workplace. The document then covers generational differences in various areas and how leaders must adapt their style to different generations. It recommends using the Scores on the Board system to develop leaders' emotional engagement skills and empower teams to improve engagement, especially for Gen Y employees. Regular communication between Gen Y employees and their supervisors is key to building strong relationships and motivation.