Jim Box, Sr. Manager of Learning and Development at Cisco, discusses how digitization is disrupting education through virtual/augmented reality, artificial intelligence, natural language processing, and analytics. He explains how Cisco is addressing this disruption through tools, processes, templates, training, new skills, mindsets, and new delivery formats like online learning platforms and ePub digital student kits. Box emphasizes that education needs to become more flexible, unbundled, adaptive, and personalized to meet the needs of continuous learners in a rapidly changing digital world.