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Hard & Soft Skills to
Avoid Outages
@pascallouis from @SquareNY
Code

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Ship

Maintain

Profit!

git rm
Code

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Profit!

git rm
Tactics

• Fighting mixing ids
• Entity bound ids (e.g. Id<T>)
• Textual ids MWDN-YP89-OLVL-USER
• Testable configurations
• etc.
Code

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TDD

• Not controversial (anymore)
• Living code documentation
• Enables collaboration
• Technique to encode invariants
Code

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Profit!

git rm
Gold Tests

• Tests which can be changed by a (small)
subset of engineering

• Enforced via policy or technology
Code

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Profit!

git rm
Expressive Tests

• “Change your language and you change
your thoughts” — Karl Albrecht

• Can be implementation agnostic
Code

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Maintain

Profit!

git rm
...
Given feed PaymentEventFeedListener receives:
"""
{
"payment_id": "EPT-300",
"isTivoReplay": false,
"merchant": {
"token": "m-1"
},
...
}
"""
Then expect table balance_changing_events order by id:
| event_type | status
| process_attempts |
| HOLD
| UNPROCESSED | 1
|
| CAPTURE
| UNPROCESSED | 0
|
When then the time is 2012-01-06 17:10:00
And balance changing event queue processes items
Then expect table balance_changing_events order by id:
| event_type | status
| process_attempts |
| HOLD
| UNPROCESSED | 2
|
| CAPTURE
| PROCESSED
| 1
|

Code

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Automated

Oups!

Manual
Quality

or

or

Time

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Code Analysis

• In theory: static vs dynamic
• In practice: pre vs post-production
Code

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Pre Analysis

• Type Checking
• Testing, CI
• Linters
• Forbidden Call Analysis
Code

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Post Analysis

• Logging
• Metrics
• Invariant Checking
Code

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Speaking of Alerts: Metrics vs Checks
OK

?

WARNING

1
0

200ms

0ms

Code

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Profit!

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Alerting & Reporting
Sign

Precise

Imprecise

Immediate

Alert

Oups!

Deferred

Report

Report

Res
pon
se

Code

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al

Ship

Maintain

Profit!

git rm
Fix It Weeks

• Time set aside, monthly or quarterly
• No top-down mandate except “fix it”
Code

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Profit!

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Code

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Profit!

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Post-Mortem

• When Anytime there are issues!
• Why Learn and avoid mistakes of the past
• How Blameless
Code

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Post-Mortem

• Go through the timeline
• The Good, The Bad and the Ugly
• Action Items
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Profit!

git rm
Root Cause Analysis

Code

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Code

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Profit!

git rm
Proportional Investing

• When you lose N hours to maintenance, you
spend an equivalent N hours on improving
things.

Code

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Maintain

Profit!

git rm
Safety drives productivity; and
unleashes creativity.
Technology, sure. But, it’s mostly about
culture and people.
Many layers of defense, lots of ways to do
it — find what’s right for your team.
Hard & Soft Skills to Avoid Outages by Pascal-Louis Perez

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