Gamify it until you make it Improving Agile Development and Operations with Gamification - DevOpsCon Berlin 2024 - Ben Linders.pdf

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So many challenges, so little time. While we’re busy developing software and keeping it operational, we also need to sharpen the saw, but how? Gamification can be a way to look at how you’re doing and find out where to improve. It’s a great way to have everyone involved and get the best out of people. In this presentation, Ben Linders will show how playing games with the DevOps coaching cards can help to explore your current development and deployment (DevOps) practices and decide as a team what to improve or experiment with. The games that we play are based on an engagement model. Instead of imposing change, the games enable people to pull in ideas for change and apply those in a way that best suits their collective needs. By playing games, you can learn from each other. Teams can use games, exercises, and coaching cards to discuss values, principles, and practices, and share their experiences and learnings. Different game formats can be used to share experiences on DevOps principles and practices and explore how they can be applied effectively. This presentation provides an overview of playing formats and will inspire you to come up with your own formats.

benlinders.com - @BenLinders 1
Ben Linders Consulting
Ben Linders
Gamify it until you make it:
Improving Agile Development and
Operations with Gamification
DevOpsCon Berlin, Germany, June 17, 2024

benlinders.com - @BenLinders 2
Ben Linders Consulting
Challenges
 Systems become larger and more complex
 Adoption of new technologies
 Everything has to be done faster
 Collaboration and communication are crucial
Team Learning!
Explore and Improve WoW with Gamification

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Ben Linders Consulting
Collaborative Games
 Talk with your neighbor about a
collaborative game you played
in your team or with friends
 Explain how it made you feel
Examples:
Board game
Card game
Escape room
Team challenge
Workshop or
training

benlinders.com - @BenLinders 4
Ben Linders Consulting
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous improvement
Freelance Editor for InfoQ.com
BenLinders.com
Books: Valuable Agile Retrospectives Problem? What Problem?
What Drives Quality Self-assessments Continuous Improvement
Games: Agile Self-assessment Game Retrospectives Bingo Impediments
Quality Coaching Agile Testing Psychological Safety Culture

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Ben Linders Consulting
Gamification
Applying principles and practices from
gaming in a non-gaming context
 Solving problems/challenges collaboratively
 Foster psychological safety & growth mindset for learning
 Travel your own journey (emergent structure)
Enable learning and improvement

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Ben Linders Consulting
Basic exercise (warm-up)

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Ben Linders Consulting
DevOps Coaching Cards Examples
Why or what, not how
Visualize
Foster discussions
Align and focus
Engage into action

benlinders.com - @BenLinders 8
Ben Linders Consulting
How to play games
 Collaborative exercises
 Related to the tech work
 Safe place to play
 Facilitate the interaction
 Reflect and debrief

benlinders.com - @BenLinders 9
Ben Linders Consulting
Collaborative
Tech work
Safe place
Interaction
Reflect and
debrief
Impediment Board Game

benlinders.com - @BenLinders 10
Ben Linders Consulting

benlinders.com - @BenLinders 11
Ben Linders Consulting
Agile Self-assessment Game
Started as Agile Coaching Cards
Many game formats/exercises
Expansion Packs for Scrum, DevOps, …
Book: Exercises & Experience Stories
Testing, Quality, Psychological Safety
Kanban
Scrum
Business
DevOps Agile

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Ben Linders Consulting
Health Check

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Ben Linders Consulting
Deep Thought

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Ben Linders Consulting
Team values

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Ben Linders Consulting
Facilitating games
Preparation
 Agree on scope/focus
 Select/adopt playing suggestion
 Preselect cards
Facilitating
 Make it feel safe
 Asking over telling
 Decide on action

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Ben Linders Consulting
Sharing Challenges

benlinders.com - @BenLinders 17
Ben Linders Consulting
First Things First

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Ben Linders Consulting
How people feel about playing games
 People like to play games
 Become their authentic selves
 Engage and encourage people
 Provide different perspectives
 Foster collaboration
 Build relationships
 Visualize what’s happening
 Experiment, safe to fail, take risks

benlinders.com - @BenLinders 19
Ben Linders Consulting
Key Takeaways
• Agile DevOps challenges are largely impacted by the
way people work and collaborate
• Gamification is a great way to get everyone engaged
and get the best out of people.
• Use self-assessments to find out how you are doing and
foster continuous improvement.
• Coaching cards with Agile and DevOps topics help to
focus and align on what to improve next.

benlinders.com - @BenLinders 20
Ben Linders Consulting
Links
Agile Self-assessments benlinders.com/game
DevOps Coaching Cards benlinders.com/shop/devops-expansion-agile-self-assessment-game/
Testing Coaching Cards benlinders.com/shop/agile-testing-coaching-cards/
Contact me for a discount code! benlinders@gmail.com

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Ben Linders Consulting
Questions?
Questions?
Ben Linders
Trainer / Coach / Adviser / Author / Speaker
Agile, Lean, Quality & Continuous Improvement
info@BenLinders.com
info@BenLinders.com
@BenLinders
www.linkedin.com/in/benlinders
www.linkedin.com/in/benlinders
www.facebook.com/BenLindersConsulting
www.facebook.com/BenLindersConsulting
www.benlinders.com
www.benlinders.com

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Ben Linders Consulting

Ben Linders will discuss how to improve testing skills and practices using gamification. He explains that systems are becoming more complex and everything needs to be done faster, so collaboration is important. Gamification applies principles from gaming to solve problems collaboratively in a safe environment. Examples of games that foster learning and improvement include board games and escape rooms. Linders will provide examples of coaching cards and games that focus testing and quality in a collaborative way.

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Fostering Psychological Safety in Agile Teams - ACE 2024 - Ben Linders.pdf

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Why people hate working in Agile teams - QA Challenge Accepted 2023 - Ben Lin...

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Where we are seeing more and more individual and team level learning and continuous improvement in organizations, improvements at the higher levels still tend to pose significant challenges. We learn as a team and learn how to be a team, but when we reach the borders of our team and have to deal with more complex systems involving people from our ecosystem and even sometimes from people outside our ecosystem, many improvement practices break down and don’t lead to sustainable results. At the same time, the bigger and more complex our solutions become, the more we need to be able to secure improvement at all levels in the organization. In this talk, Ben Linders will explore what we can do to increase our understanding of systematic problems at higher levels in organizations, and how to use that to improve the performance and agility of organizations. He will show how we can apply techniques like system/multi-team retrospectives and systems thinking to get improvement going at a level of two higher than the team, and present the benefits that this can bring to teams and organizations as a whole.

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Mini workshop collaborative problem solving - OOP 2021 - Ben Linders

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Problem, what problem? Agile Impediment Board Game - ACE conference 2019 - B...

Ben Linders

If your organization wants to become agile and lean, your teams need to be able to handle impediments quickly and effectively. In this game, you will practice how to recognize and analyze impediments, understand how they can hinder your team, and decide what can be done and who can take appropriate action by deploying agile and lean principles and good practices. The impediment game played in this session teaches the five steps for handling impediments effectively.

Teams what is in it for me - GrowIT 2018 - Ben Linders

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Psychological Safety in Teams - FlowCon France 2024 - Ben Linders

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Playing the Agile Self-assessment Game at Agile Tour Lille 2017 - Ben Linders

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Increasing psychological safety in agile teams - Agile humans lean coffee 202...

Ben Linders

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Agile Retrospectives to the Next Level - Organizational Agility - OOP 2020 - ...

Ben Linders

Agile Retrospectives can be used to deal with problems in teams, at a project or product level, or those related to the collaboration between the team and stakeholders. But you need a different approach compared to team level retrospectives to do organizational-wide improvement. This session shows how to use agile retrospectives to reveal and solve systemic organizational problems and to increase the company’s agility It explores different approaches, formats, and techniques for agile retrospectives that are done beyond the development team. Extended Abstract Nowadays many agile teams are doing retrospectives regularly. They are investing their time to reflect, learn, and take action to improve their way of working and deal with problems that they are facing in a structural way. Organizations are seeing the benefits from this: teams that are becoming empowered, being able to deliver more value to customers and stakeholders, happy employees, and fewer people leaving the organization. It’s time to take retrospectives to a higher level, and use them to reveal and solve systemic organizational problems. Agile Retrospectives can be used to do that, but you need a different approach. In this session, I will show how we can use retrospectives to improve the agility of organizations. Note: Some might call the above approach scaling retrospectives. If that goes towards imposing how teams do retrospectives with some kind of framework, then I believe it doesn’t work. Increasing agility with retrospectives is about creating an environment where teams not only focus on their own improvement needs but also on the company as a whole, and get support from management when improvements go over their team borders or outside their autonomy.

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Ben Linders

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Futurespective on Software Development in 2040 - Agile Tour Brussels 2020 - B...

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Agile Self-assessment Game - XP Days Benelux 2016 - Ben Linders

Ben Linders

Becoming agile is a journey, which can be difficult to travel. Assuming that you know why you want to become agile (a first but crucial step) you start looking for ways how to get there. Questions like "what do you want to keep from your current way of working" and "what would you like to change" will come up. Then the next question is "what are ways to do this". There isn't a silver bullet or standard route to become agile, you have to find your own way. A fixed route description won't help you. You need an "agile map" that inspires you with ideas and suggestions on where to go on your journey. The Agile Self-Assessment game is here for you to travel your agile journey. Come play the Agile Self-Assessment game in teams to discover how agile you are and what you can do to increase your agility. Players will receive a link to download the card game so that they can play it in their own organization (CC BY-NC-ND 3.0 License).

Spicing up agile retrospectives - TopConf Linz 2017 - Ben Linders

Ben Linders

Ben Linders provides a presentation on spicing up agile retrospectives. The presentation covers the purpose and benefits of retrospectives, different retrospective exercises that can be used, and tips for facilitating effective retrospectives. It emphasizes that retrospectives help teams continuously improve their way of working and that effective facilitation is important to get value from retrospectives. The presentation includes examples of retrospective exercises that could be used for different scenarios.

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Ben Linders

Ben Linders Consulting provides training, coaching, and consulting services related to agile practices, lean principles, quality improvement, and continuous development. Linders has experience training teams and organizations on agile methods and how to assess their agility through self-assessments. He advises managers on how to best support agile teams through servant leadership, trust, collaboration and focusing on outcomes rather than micromanagement. Linders offers workshops, assessments and game-based learning on agile principles and continuous improvement.

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Ben Linders

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Mini workshop retrospecting your retrospectives - Experience Agile 2020 - Be...

Ben Linders

The mini-workshop Retrospecting your Retrospectives at eXperience Agile 2020 provides you with ideas to debug your agile retrospectives, find out why they aren’t working and learn how to spice them up and bring the energy back in the team. Are your retrospective meetings not helping teams to improve? Same actions coming up every retro? People skip the retro, or find them boring? A lack of energy in the room? Chit-chatting instead of discussing real issues? No need for that, let’s retrospect your retrospectives! In this mini-workshop, you will experience how to use retrospective exercises to debug your retrospective meetings. People will work in teams to reflect on how their retrospectives are going and will learn what they can do to make them valuable again. It’s a highly interactive session, learning by doing. I’ll bring in my experience from 20 years of doing agile retrospectives, and will set a culture where people will share their ideas and learn. Agile retrospectives should help teams to reflect at the end of each iteration to learn and decide what to improve and take action in the next iteration. Valuable Agile Retrospectives provide the solution for a successful agile adoption at all levels in the organization. They help teams to reflect and learn how to apply agile practices effectively, and support managers with ideas to set conditions for their teams to grow and deliver more value. But sometimes retrospectives don’t live up their expectation. Problems that can happen are: The same questions (what went well, what to improve) are being asked Similar actions keep coming up in every retrospective Nothing happens after the meeting, actions are not done People are postponing or skipping the retrospective meeting Team members complain that retrospectives are boring and a waste of time There’s a lack of energy in the room during the meeting, people are not engaged People don’t feel safe to speak up and share their view Discussions in the retrospective are not about the real problems (elephant in the room) The retrospective facilitator is leading people towards a pre-defined answer/solution In this session, teams will be doing 5 different exercises. In a time slot of two hours, teams rotate to do 2-3 of them. Intended audience: Scrum masters, agile coaches, tech leads, developers, testers, operations, and anyone who facilitates retrospectives. This session includes ideas published in my book Getting Value out of Agile Retrospectives, practices from the Retrospective Exercises Toolbox, and agile coaching tools available in my webshop. It’s partly based on things that I teach in one of my workshops: Increasing Organizational Agility with Retrospectives. Learning Objectives: Learn to use exercises to reflect on your current practice of retrospectives See how to create a safe and productive environment to run retrospectives Practice effective skills for facilitating retrospectives and getting people engaged

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Leading for Self-organization - Stretch 2020 - Ben Linders

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Start up distributed teams online - Mini XP days 2022 - Ben Linders

Ben Linders

Mini workshop retrospecting your retrospectives - Experience Agile 2020 - Be...

Ben Linders

Webinar enhancing quality and testing in agile teams - PractiTest - Ben Linders

Ben Linders

It can be hard for agile teams to deal with quality and testing challenges and decide what to do to deliver high-quality products. There are many different approaches and solutions, which, depending on the context, the problem at hand, and how they are applied, can be more or less effective. In this webinar, Ben Linders will show you how can use gamification to self-assess your current way of working and enhance quality and testing in agile teams. Playing games with the Agile Testing Coaching Cards and Agile Quality Coaching Cards make it possible to explore your current quality and testing practice and reach a consensus on what could be improved. Players can use the coaching cards to discuss quality and testing values, principles, and practices. In teams, people can use the cards to share their experiences and learnings. During the webinar, we’ll pick out cards from the coaching decks to go into detail on specific principles and practices and explore how they can be applied effectively.

Pecha Kucha How to screw up your agile retrospective big time - Ben Linders -...

Ben Linders

Driving improvements with Agile Retrospectives - Project and Product Manageme...

Ben Linders

Agile retrospectives have become a practice that is used by many teams to inspect and adapt their way of working. They provide insight into the activities performed and show how people are working together to deliver products Did you know that you can also use agile retrospectives to drive improvements in projects and for products? In his keynote, Ben Linders will explain what agile retrospectives are, how you can do them, and how they compare to project evaluations, post-mortems, and lessons-learned sessions. He will explore how you can join agile retrospectives as a project manager or product manager and the business benefits that agile retrospectives can bring.

Mini workshop Retrospecting your Retrospectives - Agilenext 2019 - Ben Linders

Ben Linders

Agile Lean ME 2019 - Workshop Problem? What Problem? - Ben Linders

Ben Linders

If your organization wants to become agile and lean, teams need to be able to handle impediments quickly and effectively. Playing the impediment game, you will practice how to recognize and analyze impediments, understand how they hinder teams, and decide what to do by deploying agile and lean principles and good practices. You'll learn to become more effective by recognizing impediments early and get rid of them before they become a major issue.

Mini workshop Retrospecting your Retrospectives - Agile in the City Bristol 2...

Ben Linders

In this mini-workshop, you will experience how to use retrospective exercises to debug your retrospective meetings. People will work in teams to reflect how their retrospectives are going and will learn what they can do to make them valuable again. It’s a highly interactive session, learning by doing. I’ll bring in my experience from 18 years of doing agile retrospectives, and will set a culture where people will share their ideas and learn.

Playing the agile self assessment game at agile showcase Amsterdam 2018 - Ben...

Ben Linders

The document describes an Agile self-assessment game created by Ben Linders Consulting to help teams and organizations evaluate their agility. The game uses cards with Agile principles and practices. It provides suggestions for playing and instructions. The purpose is to help groups assess their agility and progress on their Agile journey through an interactive game. Services are also offered to facilitate using the game.

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