The document discusses a demonstration of a new system for a surgery. It outlines problems with the current system, including a busy receptionist, lack of advance booking, and long wait times. It then describes the proposed business model and methodology for a new system, including an online booking system. The demonstration provides links to view the administrative and patient-facing parts of the new online surgery appointment booking system. An evaluation will assess how well the new system addresses the identified problems and measures service quality and customer satisfaction.