Zoe Charlesworth, Head of Policy at Policy in Practice, spoke at the IRRV Virtual Annual Conference about those people who have struggled or missed out on support due to COVID-19 uncertainty. The new COVID-19 schemes operate alongside means-tested benefits, pay different amounts and cater to different kinds of eligibility, resulting in a wide yet inequitable net of support. Zoe Charlesworth presents analysis by Policy in Practice that looked at over 2,500 individual cases of households who struggled with or missed out on support. Zoe will explore the characteristics of eight groups who you should watch out for as you advise residents, and a worked example of surplus earnings rules. Delegates learnt who missed out on support, what impact of COVID-19 support has had on inequality and, practically, who will need more guidance as their circumstances change. For more information visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk