Chubb (Formerly ACE Group): Taleo Implementation - Mandy King, Elaine Harris & Ben Moir, Chubb (formerly ACE Group)

Taleo Enterprise
Implementation
(Previously ACE European Group)
Mandy King, EMEA Head of HRIS and HR Services
Elaine Harris, HRIS Consultant
Ben Moir, Resourcing Business Partner
February, 2016

ACE and Chubb are now one…
• ACE acquired Chubb in January 2016, creating a global insurance leader operating under the
renowned Chubb name.
• Chubb is the world’s largest publicly traded property and casualty insurer.
• With operations in 54 countries, Chubb provides commercial and personal property and casualty
insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a
diverse group of clients.
• Our current headcount in Chubb EMEA is 3700 and was previously 2600 for legacy ACE. In 2015 for
legacy ACE we recruited around 600 permanent and FTC roles and around 100 contingent worker
roles.
February, 2016

Our Project Aims
To ‘upgrade’ from Taleo Business Edition to Taleo Enterprise Edition to:
• Facilitate greater direct sourcing
• Provide a more engaging candidate experience
• Improve efficiencies in reporting and gain better insight in recruiting
• Facilitate hiring interface between Taleo and PeopleSoft HR
• Automate requisition approval chain selection
• Improve requisition data quality & process efficiencies
• Create efficiencies within HR Services at the point of offer
February, 2016
3

How we did it…
• Design workshops geared around the recruitment process
• Configuration workbook to confirm requirements
• 2 Prototype review sessions/activity guides
• Candidate data migration used also to ‘market’ current jobs
• Recruiters delivered internal training
• Next projects to implement Oracle Transitions Cloud Service and complete phase 2 of hire interface
February, 2016
4

February, 2016
This is the slide footer 5
Facilitate greater direct sourcing…

Benefits: Talent Pools/Advanced Candidate Search
February, 2016
6
Tools to better manage candidate
population enabling greater direct
sourcing

February, 2016
7
Provide a more engaging
candidate experience…

Benefits: Employer Value Proposition/Improved
Candidate Journey
February, 2016
8
Web Services enables seamless
integration from our Corporate
Website to Taleo

Benefits: Enhanced Job Descriptions
February, 2016
9
Videos allow us to create a more
engaging experience for the
candidate

Benefits: Mobile Applications
• Mobile enabled career site
• Short application flow
• 16% of candidates already through mobile
February, 2016
10

February, 2016
Improve efficiencies in
reporting and gain better
insight in recruiting…

Benefits: 72 days effort p.a. saved on reporting &
delivering improved real time insight
February, 2016
12

February, 2016
13
Improve requisition data
quality & process
efficiencies…

Benefits: Reduced effort to manage requisitions
February, 2016
14
• Role profiles created to auto-populate
standardised requisition content by
country and job
• eQuest integration achieves more cost
effective and efficient job postings

February, 2016
Create efficiencies within HR
Services at the point of offer…

Benefits: E-Offers
• E-Offers have created significant process
efficiencies for UK population
• The entire history of the candidate from
application to hire is tracked/auditable within
Taleo
• The candidate experience is improved – a single
stop for applications and offers
• Integration to PeopleSoft will be implemented
in the near future through hiring templates
creating greater process efficiencies
February, 2016
16

Project learnings
Approach
• On site partners rather than
off-shore
• Prototype rather than
traditional fit / gap
• Partner support having in
depth product and
implementation knowledge –
great support from Cedar
• English only which restricted
some functionality
Post go live issues to date
• Forcing selection to lowest level
of OLF
• Restrictions on editing posted
requisitions
• Systems driven filled date
skewed by retrospective
correction
• Using incorrect requisition
types
February, 2016
17
Product
• Complex approvals matrix
didn’t fit with the product
offering
• Dashboard production
customised not standard
• Importance of getting OLF
(Organisation – Location –
Job field) structure right
• Templates efficient but
setup/maintenance heavy
• Requisition types for
different types of recruitment
beneficial but prescriptive
• TEE step/status driven,
major shift from TBE
• Having stage and production
environment

Our Project Aims Realised
To ‘upgrade’ from Taleo Business Edition to Taleo Enterprise Edition to:
• Facilitate greater direct sourcing
 Talent pools/advanced candidate search
• Provide a more engaging candidate experience
 Employer value proposition/improved candidate journey including mobile enablement
• Improve efficiencies in reporting and gain better insight in recruiting
 72 days effort p.a. saved on reporting & delivering improved real time insight
• Facilitate hiring interface between Taleo and PeopleSoft HR
 Phase 1 TCC extract complete/Phase 2 to create auto populated hire templates ongoing
• Automate requisition approval chain selection
 Remains manual as approval matrix too complex
• Improve requisition data quality & process efficiencies
 Role profiles and eQuest integration
• Create efficiencies within HR Services at the point of offer
 E-Offers for UK
February, 2016
18

Chubb (Formerly ACE Group): Taleo Implementation - Mandy King, Elaine Harris & Ben Moir, Chubb (formerly ACE Group)

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