Chat bots can help governments in e-governance by providing a consistent channel of communication with citizens, personalizing services, educating citizens about programs and benefits, and streamlining transactions. Governments currently struggle to reach all citizens and ensure programs are visible and accessible. Chat bots could engage with citizens directly through popular messaging apps, inform them of updates, and help with tasks like payments and document retrieval in a more efficient way than existing bureaucracy. Several governments are already experimenting with chat bots to improve citizen services and experience.