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The Art of 
            Collaborative Thinking


   “An Evening of Business Advice 	
           & Strategies”	
                         	
Milton Mompreneurs®/Milton Area Female Entrepreneurs	
         The Mohawk Inn & Conference Centre	
                November 26th, 2012
Who we are: 
•    Started in 1984	
•    Incorporated Organization	
•    Not-For-Pro"t	
•    Membership of 13 unpaid volunteers	
•    Have had about 800 clients
Our Mission
Our goal is to give back to the Greater Toronto Area
business community by making a meaningful
contribution to the success of our clients at nominal
cost to them, by sharing our diverse skill sets and
collective business experience exceeding 350 years.	
 	
We serve entrepreneurs, start-ups and small to medium
sized businesses through an active dialogue and written
report focused on the opportunities, challenges and
issues facing your business.
What we do:
•  Problem Solving	
•  Sounding Board: Objective Feedback	
•  Advice, Mentoring and Counseling
Why We’re Here Today 
& What We Should Talk About

1)  Concept Development	
2)  Target Marketing	
3)  Branding	
4)  Sales Promotion
Who’s in the Audience?
•    Interesting idea stage	
•    Getting started	
•    Already started	
•    Successful: In business 2-3 years
Concept Development
All businesses start with an idea!
What is the “Need” & the “Why?”

•    Want satisfaction	
•    Want/Need to make money	
•    Want to make a product	
•    Want to make a business
Developing the Concept
of a Business
•    What is the product/service?	
•    Is the vision simple or complex?	
•    Who will you sell to?	
•    Where will you work?	
•    Will you work alone or with others?	
•    How will you promote the business?	
•    What are the "nancial issues?
Target Marketing
Product/Service Development
• Clarify relative pro"tability	
• Is "nancing available 	
• How unique is it	
• Competitive edge	
• Strong personal a$nity & 	
 knowledge level
Market Potential by 
Product/Service
• Are there su$cient markets available	
• How are markets trending	
• Relative pro"tability per market
Target Consumer Analysis

•   Demographic "t 	
•   Ethnic "t	
•   Demographic/ethnic trends	
•   Product/service “presentation” "t	
•   Marketing/promotional "ts
Competitive Share by 
Product/Service
•  Analysis of relative market share by	
   competitor
Competitive Analysis Workout
•  Analysis of respective strengths/	
   weaknesses and vulnerabilities by 	
   competitor
Competitive Edge Analysis
•  Identi"cation and clari"cation of	
   competitive edge/value proposition/the	
   “why me”
Delivery/Distribution Analysis
How the product/service is delivered to the market,
(current share; trending; competitive positioning; best
"t for me):	
 	

• Web/Online retail	
• Traditional retail	
• Distributors	
• Direct sales relative 	
   market share by 	
   competitor
Product/Service Prioritization
	
1) Where competitive edges exist	
2) Where does the best relative pro"tability exist 	
3) Which markets are largest and trending largest	
4) Where is the best "t with consumer trends	
5) Where availability of required resources
(availability, labour etc.)
Finalization of Sales Plan
You now have all that’s required to 	
develop a powerful and targeted 	
sales plan:	
	
1.  A clear cut competitive edge/value proposition	
2.  The “right” product/service(s), (pro"table and
    	
competitive)	
3.  A growing and pro"table target market(s)	
4.  A clear understanding of your consumer segment	
    	
 "t(s)	
5.  Competitor market share by product/service	
6.  The respective vulnerabilities of these competitors	
7.  Clarity on best distribution channel "ts
Branding
What is a Brand?

                    Your	
        Promise + Story + Reputation	
                     +	
The customer’s expectations and perceptions 	
                     =
A Brand is ultimately…




how others perceive you!
Leading Global Brands




                         Source: Interbrand, 2012
Why is Your Brand Important?

•  Brand e%ectiveness attracts customers	
•  Brand consistency retains customers	
•  Brands have signi"cant monetary value to
   business buyers	
•  A strong sense of brand identity is a
   hallmark of long-lived companies
What a Brand is Not: 
•    A logo or website	
•    Marketing	
•    Public Relations	
•    For large companies only	
•    Rocket Science
Building Your Brand 
A brand is best built by
developing and
executing an integrated
approach to consistently
ful"lling the promise at
each customer
touchpoint.
VERBAL	
      VISUAL	
     EXPERIENTIAL	
  




              YOUR	
  
             BRAND	
  
Customer Touchpoints 


     VERBAL	
               VISUAL	
                EXPERIENTIAL	
  


•    Logo	
             •  Text/Font	
          • 	
  Staffing	
  
•    Business Cards	
   •  Blogs	
              • 	
  Internal	
  Processes	
  
•    Website	
          •  Social Media	
       • 	
  Customer	
  Service	
  
•    YouTube	
          •  Email Signatures	
   • 	
  Exper8se	
  
•    Packaging	
        •  “Hold” Message	
     • 	
  Company	
  Culture	
  
•    Brochures
The 4 “P’s” of Marketing

       Product	
       Pricing	
       Placement	
       Promotion
Operationalizing The Brand -
Executing
•  “Talking the talk and walking the
 	
   walk”	
•  Identify the most in&uential
     touchpoints	
   	
- Where are the customers? How do
	
      they buy? Who are they?	
•  Design reasons why the
   customer will believe/expect
   that the promise will be kept at
   each touchpoint
Your Brand
Good or bad, you 	
have a brand - 	
it took shape when	
you made your "rst	
sale.
Personal Branding

• A Brand Ambassador
   (internal/external)	
• Build a reputation as
   an expert, “go to”
   person	
• Live the brand or be
   the brand?
Resources 
KAPUTA, CATHERINE, BREAKTHROUGH BRANDING,
NICHOLAS BREALEY PUBLISHING, 2012	
 	
ROSS, MARIA, BRANDING BASICS FOR SMALL
BUSINESS, NORLIGHTS PRESS, 2010	
 	
TILL, BRIAN AND HECKLER, DONNA, CREATING
BRANDS PEOPLE LOVE, PEARSON EDUCATION, INC.,
2009	
 
Sales Promotion
Inspiration for small businesses in building
 awareness and converting it to purchase.
It can start with how 	
you introduce yourself…
There are a world of low cost, 	
  high impact ideas to get 	
      yourself known.
Thank You!




              
www.smallbusinessadvisory.com

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Business Advice and Strategies

  • 1. The Art of Collaborative Thinking “An Evening of Business Advice & Strategies” Milton Mompreneurs®/Milton Area Female Entrepreneurs The Mohawk Inn & Conference Centre November 26th, 2012
  • 2. Who we are: •  Started in 1984 •  Incorporated Organization •  Not-For-Pro"t •  Membership of 13 unpaid volunteers •  Have had about 800 clients
  • 3. Our Mission Our goal is to give back to the Greater Toronto Area business community by making a meaningful contribution to the success of our clients at nominal cost to them, by sharing our diverse skill sets and collective business experience exceeding 350 years.   We serve entrepreneurs, start-ups and small to medium sized businesses through an active dialogue and written report focused on the opportunities, challenges and issues facing your business.
  • 4. What we do: •  Problem Solving •  Sounding Board: Objective Feedback •  Advice, Mentoring and Counseling
  • 5. Why We’re Here Today & What We Should Talk About 1)  Concept Development 2)  Target Marketing 3)  Branding 4)  Sales Promotion
  • 6. Who’s in the Audience? •  Interesting idea stage •  Getting started •  Already started •  Successful: In business 2-3 years
  • 8. What is the “Need” & the “Why?” •  Want satisfaction •  Want/Need to make money •  Want to make a product •  Want to make a business
  • 9. Developing the Concept of a Business •  What is the product/service? •  Is the vision simple or complex? •  Who will you sell to? •  Where will you work? •  Will you work alone or with others? •  How will you promote the business? •  What are the "nancial issues?
  • 11. Product/Service Development • Clarify relative pro"tability • Is "nancing available • How unique is it • Competitive edge • Strong personal a$nity & knowledge level
  • 12. Market Potential by Product/Service • Are there su$cient markets available • How are markets trending • Relative pro"tability per market
  • 13. Target Consumer Analysis • Demographic "t • Ethnic "t • Demographic/ethnic trends • Product/service “presentation” "t • Marketing/promotional "ts
  • 14. Competitive Share by Product/Service •  Analysis of relative market share by competitor
  • 15. Competitive Analysis Workout •  Analysis of respective strengths/ weaknesses and vulnerabilities by competitor
  • 16. Competitive Edge Analysis •  Identi"cation and clari"cation of competitive edge/value proposition/the “why me”
  • 17. Delivery/Distribution Analysis How the product/service is delivered to the market, (current share; trending; competitive positioning; best "t for me): • Web/Online retail • Traditional retail • Distributors • Direct sales relative market share by competitor
  • 18. Product/Service Prioritization 1) Where competitive edges exist 2) Where does the best relative pro"tability exist 3) Which markets are largest and trending largest 4) Where is the best "t with consumer trends 5) Where availability of required resources (availability, labour etc.)
  • 19. Finalization of Sales Plan You now have all that’s required to develop a powerful and targeted sales plan: 1.  A clear cut competitive edge/value proposition 2.  The “right” product/service(s), (pro"table and competitive) 3.  A growing and pro"table target market(s) 4.  A clear understanding of your consumer segment "t(s) 5.  Competitor market share by product/service 6.  The respective vulnerabilities of these competitors 7.  Clarity on best distribution channel "ts
  • 21. What is a Brand? Your Promise + Story + Reputation + The customer’s expectations and perceptions =
  • 22. A Brand is ultimately… how others perceive you!
  • 23. Leading Global Brands Source: Interbrand, 2012
  • 24. Why is Your Brand Important? •  Brand e%ectiveness attracts customers •  Brand consistency retains customers •  Brands have signi"cant monetary value to business buyers •  A strong sense of brand identity is a hallmark of long-lived companies
  • 25. What a Brand is Not: •  A logo or website •  Marketing •  Public Relations •  For large companies only •  Rocket Science
  • 26. Building Your Brand A brand is best built by developing and executing an integrated approach to consistently ful"lling the promise at each customer touchpoint.
  • 27. VERBAL   VISUAL   EXPERIENTIAL   YOUR   BRAND  
  • 28. Customer Touchpoints VERBAL   VISUAL   EXPERIENTIAL   •  Logo •  Text/Font •   Staffing   •  Business Cards •  Blogs •   Internal  Processes   •  Website •  Social Media •   Customer  Service   •  YouTube •  Email Signatures •   Exper8se   •  Packaging •  “Hold” Message •   Company  Culture   •  Brochures
  • 29. The 4 “P’s” of Marketing Product Pricing Placement Promotion
  • 30. Operationalizing The Brand - Executing •  “Talking the talk and walking the walk” •  Identify the most in&uential touchpoints - Where are the customers? How do they buy? Who are they? •  Design reasons why the customer will believe/expect that the promise will be kept at each touchpoint
  • 31. Your Brand Good or bad, you have a brand - it took shape when you made your "rst sale.
  • 32. Personal Branding • A Brand Ambassador (internal/external) • Build a reputation as an expert, “go to” person • Live the brand or be the brand?
  • 33. Resources KAPUTA, CATHERINE, BREAKTHROUGH BRANDING, NICHOLAS BREALEY PUBLISHING, 2012   ROSS, MARIA, BRANDING BASICS FOR SMALL BUSINESS, NORLIGHTS PRESS, 2010   TILL, BRIAN AND HECKLER, DONNA, CREATING BRANDS PEOPLE LOVE, PEARSON EDUCATION, INC., 2009  
  • 34. Sales Promotion Inspiration for small businesses in building awareness and converting it to purchase.
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  • 44. It can start with how you introduce yourself…
  • 45. There are a world of low cost, high impact ideas to get yourself known.
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  • 51. Thank You! www.smallbusinessadvisory.com
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