Hritika Raj presents on Bharat Sanchar Nigam Limited (BSNL), India's largest public sector telecommunication company. BSNL has a large customer base of over 119 million telephone connections and a workforce of 2.84 lakh employees. It provides various telecom services including landline, mobile, internet, broadband, and IPTV across India with a focus on rural connectivity. While BSNL has strengths like its resources and customer base, it faces challenges from private competitors and needs to improve its marketing strategies to maintain growth.