"10 Things That Change When You Stop Bootstrapping" at SaaStr Annual 2016

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Kristen Koh Goldstein discusses 10 things that change when a startup stops bootstrapping and raises funding. The three main areas that change are people, product, and process. As a company grows, it becomes harder to maintain culture and battle rhythm. Hiring becomes a full-time job for the CEO. Without changes, the founding team risks becoming micro-managers. Empowering teams while maintaining order and consistency is challenging. Scale is more about consistent delivery than product quality. Maintaining consistency is key to success as a company grows beyond the bootstrapping phase.

KRISTEN KOH GOLDSTEIN
FOUNDER CEO / SCALUS

BACKGROUND
BEEN A PART OF NUMEROUS
SUCCESSFUL START-UPS
Sold to
Shopping.com
/ eBay (1999)
Sold to
Tibco
(2010)
Bootstrapped to
$3M in 18 months
and raise $10M
from Tier 1 VCs
Founded Scalus
in 2014 as a
spinout of
BackOps

Complexity explodes exponentially when focus expands
from building a product to building a company
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
1
1. People
2. Product
3. Process
1. Product
2. People
3. Process
ALL 3 “P”S
NEED TO BE
IN SYNC
BEFORE NOW

THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
Mythical man month is real—
As you add people, building the company takes longer2
1. People
2. Product
3. Process
FEEL EXTREME PRESSURE
TO RECRUIT QUICKLY
MUST RESIST

As CEO, your second (or third) full-time job as
Recruiter starts immediately and lasts forever
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
3
1. People
2. Product
3. Process
HIRE SLOW, 
FIRE FAST
HIRING OUTSIDE VS.  
INSIDE CIRCLE

As hard as you try to prevent it, culture will change as
you grow and battle rhythm becomes harder to maintain
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
4
1. People
2. Product
3. Process
COMPANY CULTURE
FAMILY VS. VILLAGE

Ability to discern bus drivers disguised as bus
builders will make or break your company
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
5
1. People
2. Product
3. Process
SLOW CREEP
INVISIBLE TIPPING  
POINT
Builders Playing Oﬀense
Output Focused (Results)
Drivers Playing Defense
Input Focused (Politics)

Without conscious deliberate change,
the founding team risks becoming micro managers
that destroys the company from within 
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
6
1. People
2. Product
3. Process
FULL STACK AGILITY
VS. REPEATABILITY

You may be tempted to invite more
hierarchy than necessary
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
7
1. People
2. Product
3. Process
Tracking bottlenecks
and issues becomes  
a larger pain

Helping your people see the big picture must
transition from a 1:1 experience to one of systematic
scale and consistency
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
8
1. People
2. Product
3. Process
If your team can’t see the big picture,
they will not execute well against it

The tension between empowering the
team against the chaos of everyone
determining ‘the how’ will consume you
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
9
1. People
2. Product
3. Process
The people doing the
work have the best idea
of how it should be done
RIGID ORDER FLEXIBLE  
EMPOWERMENT

Scale is actually more about consistent product or service
delivery rather than quality of product or service delivery.
THE 10 THINGS THAT CHANGE WHEN
YOU STOP BOOTSTRAPPING
10
1. People
2. Product
3. Process
Rinse
Repeat
Rinse
Repeat
Consistency = Repeatability = Success

THANK YOU AND Q&A
KRISTEN KOH GOLDSTEIN
FOUNDER CEO / SCALUS
@kristenkoh
The 10 Things That Change When You Stop  
Bootstrapping (and Raise 10M)

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Greetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USAGreetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USAGreetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USAGreetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USAGreetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USAGreetings, Hawk Energy is pleased to present you with the latest energy news NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi Regards. Founder & S.Editor - NewBase Energy Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA

L'indice de performance des ports à conteneurs de l'année 2023

SPATPortToamasina

Une évaluation comparable de la performance basée sur le temps d'escale des navires L'objectif de l'ICPP est d'identifier les domaines d'amélioration qui peuvent en fin de compte bénéficier à toutes les parties concernées, des compagnies maritimes aux gouvernements nationaux en passant par les consommateurs. Il est conçu pour servir de point de référence aux principaux acteurs de l'économie mondiale, notamment les autorités et les opérateurs portuaires, les gouvernements nationaux, les organisations supranationales, les agences de développement, les divers intérêts maritimes et d'autres acteurs publics et privés du commerce, de la logistique et des services de la chaîne d'approvisionnement. Le développement de l'ICPP repose sur le temps total passé par les porte-conteneurs dans les ports, de la manière expliquée dans les sections suivantes du rapport, et comme dans les itérations précédentes de l'ICPP. Cette quatrième itération utilise des données pour l'année civile complète 2023. Elle poursuit le changement introduit l'année dernière en n'incluant que les ports qui ont eu un minimum de 24 escales valides au cours de la période de 12 mois de l'étude. Le nombre de ports inclus dans l'ICPP 2023 est de 405. Comme dans les éditions précédentes de l'ICPP, la production du classement fait appel à deux approches méthodologiques différentes : une approche administrative, ou technique, une méthodologie pragmatique reflétant les connaissances et le jugement des experts ; et une approche statistique, utilisant l'analyse factorielle (AF), ou plus précisément la factorisation matricielle. L'utilisation de ces deux approches vise à garantir que le classement des performances des ports à conteneurs reflète le plus fidèlement possible les performances réelles des ports, tout en étant statistiquement robuste.

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NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi_compressed.pdf

L'indice de performance des ports à conteneurs de l'année 2023

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"10 Things That Change When You Stop Bootstrapping" at SaaStr Annual 2016

1. KRISTEN KOH GOLDSTEIN FOUNDER CEO / SCALUS

2. BACKGROUND BEEN A PART OF NUMEROUS SUCCESSFUL START-UPS Sold to Shopping.com / eBay (1999) Sold to Tibco (2010) Bootstrapped to $3M in 18 months and raise $10M from Tier 1 VCs Founded Scalus in 2014 as a spinout of BackOps

3. Complexity explodes exponentially when focus expands from building a product to building a company THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 1 1. People 2. Product 3. Process 1. Product 2. People 3. Process ALL 3 “P”S NEED TO BE IN SYNC BEFORE NOW

4. THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING Mythical man month is real— As you add people, building the company takes longer2 1. People 2. Product 3. Process FEEL EXTREME PRESSURE TO RECRUIT QUICKLY MUST RESIST

5. As CEO, your second (or third) full-time job as Recruiter starts immediately and lasts forever THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 3 1. People 2. Product 3. Process HIRE SLOW,  FIRE FAST HIRING OUTSIDE VS.   INSIDE CIRCLE

6. As hard as you try to prevent it, culture will change as you grow and battle rhythm becomes harder to maintain THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 4 1. People 2. Product 3. Process COMPANY CULTURE FAMILY VS. VILLAGE

7. Ability to discern bus drivers disguised as bus builders will make or break your company THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 5 1. People 2. Product 3. Process SLOW CREEP INVISIBLE TIPPING   POINT Builders Playing Oﬀense Output Focused (Results) Drivers Playing Defense Input Focused (Politics)

8. Without conscious deliberate change, the founding team risks becoming micro managers that destroys the company from within  THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 6 1. People 2. Product 3. Process FULL STACK AGILITY VS. REPEATABILITY

9. You may be tempted to invite more hierarchy than necessary THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 7 1. People 2. Product 3. Process Tracking bottlenecks and issues becomes   a larger pain

10. Helping your people see the big picture must transition from a 1:1 experience to one of systematic scale and consistency THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 8 1. People 2. Product 3. Process If your team can’t see the big picture, they will not execute well against it

11. The tension between empowering the team against the chaos of everyone determining ‘the how’ will consume you THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 9 1. People 2. Product 3. Process The people doing the work have the best idea of how it should be done RIGID ORDER FLEXIBLE   EMPOWERMENT

12. Scale is actually more about consistent product or service delivery rather than quality of product or service delivery. THE 10 THINGS THAT CHANGE WHEN YOU STOP BOOTSTRAPPING 10 1. People 2. Product 3. Process Rinse Repeat Rinse Repeat Consistency = Repeatability = Success

13. THANK YOU AND Q&A KRISTEN KOH GOLDSTEIN FOUNDER CEO / SCALUS @kristenkoh The 10 Things That Change When You Stop   Bootstrapping (and Raise 10M)

"10 Things That Change When You Stop Bootstrapping" at SaaStr Annual 2016

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